Connection error after waking computer from sleep mode

[dnovitskyi]

Steps to reproduce

1. Switch your computer to sleep mode
2. Wake it up
3. AdGuard will throw a connection error

Screenshot:

Customer ID & Debug Logs

See helpdesk ID 2756314

Your environment

• Operating system and version: Windows 10, version 2004
• AdGuard version: 7.4.2
• Environment / conflicting software: No antiviruses / VPN apps

[TheHasagi]

@akmLaVx

Does it continue to happen with the latest Nightly version?

[dnovitskyi]

Seems to have been fixed.

[dnovitskyi]

Another customer (Helpdesk ID 1676354) reports the same issue. We've asked them to collect the logs; they are available in corresponding support request.

[dnovitskyi]

@TheHasagi

[dnovitskyi]

pinging again
@TheHasagi

[dnovitskyi]

Seems like the issue has come up again.

Logs: 2727851
Environment: AdGuard 7.5.1, Windows 7, no conflicting software detected

[dnovitskyi]

Another one: 2731215.

[dnovitskyi]

Got another customer with the same issue: 2727851.

Bug seems to appear only if user sends their machine to sleep mode manually. When Windows goes into hibernation automatically, the bug cannot be reproduced.

[TheHasagi]

@akmLaVx

Ask a customer to try the latest Nightly build and check again.

[TheHasagi]

Closed for now, should be reopened if needed.

[dnovitskyi]

@akmLaVx

Ask a customer to try the latest Nightly build and check again.

Everything works now!

[dnovitskyi]

This issue seems to have come back. New batch of logs in ticket 2331473.

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[Aydinv13]

The issue seems to appear. Ticket number 566496

[Aydinv13]

Turned out that it's WebRoot compatibility issue #3958