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Troubleshooting Guide

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Siddharth Palaniswami edited this page Mar 24, 2016 · 3 revisions

We have put together a list of potential issues you might run into with recommendations on how you can identify the problem or workaround it. This list will hopefully shrink with time ;)

Site Theme not applied

  • Use the edit link to open the edit wizard of the site on Author
  • Check there is a different theme
  • Save to exit the wizard
  • Publish the site and wait for the confirmation
  • Open the publish side site
  • If the theme is still missing, we might have to do a hard refresh. (ctrl + r for chrome)
  • Or open the same link in a different browser of incognito

Site Not published

  • Publish the site a gain
  • Wait for the green dialog
  • This could be a latency issue, and we have no other choice but to wait

Site Edit not being saved

  • Edit the site again
  • Click the save button
  • In case of error there will be a red dialog with error details (could be config issues or missing fields)
  • If not able to resolve the issue, edit the existing sample or a different site

UGC Issues

Check Mongo Status

  • mongod status

Check Solr Status

Restart Solr

  • Open cygwin and paste the commands
  • curl http://localhost:8983/solr/communities/update -H "Content-type: text/xml" --data-binary '<delete><query>*:*</query></delete>'
  • curl http://localhost:8983/solr/communities/update -H "Content-type: text/xml" --data-binary '<commit />'

Reset Solr

  • Open cygwin and type
  • curl -s -u admin:admin -d 'batchSize=10000&path=/content/usergenerated/asi/mongo/' http://localhost:4503/services/social/datastore/mongo/reindex

Community Activity List doesn't appear in sidecick

  • Open crx/de on author
  • Navigate to /etc/designs/social/console/jcr:content/basepage/content
  • The node should have a "components" property of type String []
  • One of the components should be /libs/social/reporting/analytics/components/hbs/communityactivitylist
  • If it's not there, add it and save
  • Refresh page with sidekick
  • Community Activity List should appear after page reload

Analytics Trend reports not showing (spinner shows indefinitely)

  • Open javascript console in browser
  • Check for any errors
  • If none and spinner is still showing after more than 60 seconds, refresh the page and regenerate report

How to check if Analytics is configured properly

  • Open crx/de on author
  • Navigate to /content/sites/communities/en/jcr:content
  • The node should have a "cq:cloudserviceconfigs" property of type String[]
  • One of the components should begin with /etc/cloudservices/sitecatalyst/
  • If not, we need to re-enable the site for Analytics through the communities sites console.
  • If yes, we need to repeat steps 1-4 on publish to make sure the same exists on publish.
  • If not, we need to re-replicate the site.
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