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Conduct customer interviews #405
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https://www.userinterviews.com/blog/the-ultimate-guide-to-doing-kickass-customer-interviews
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My initial thoughts are questions like so:
This website suggests the following: What were you feeling while using the product? So keeping article in mind: Introduction/warmup:
Problem / motivations:
Motivations:
Value:
What I can add:
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Another interesting thing https://www.crazyegg.com/blog/start-talking/ talks about is that if you ask "why" it can backfire, in that a customer might invent a rational ad-hoc explanation for their decision, when the real reason was more emotion-based. This question might be a good one to add near the beginning:
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no response yet, need to send out more requests :| |
I don't fully understand who is using AREPL or why, or why they stop using AREPL. By conducting some interviews I'm hoping to get a better sense of the audience and more confidence in AREPL, or at least a understanding of what I did wrong.
I saw a customer interview at my work and I was like "oh snap I should be doing this!"
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