Non organic install are not being showing up in the Dashboard

[vaideheeVala]

i have user this sdk but it never shows non-orgainic installs , can you please tell me what might be the problem?

[GM-appsflyer]

Hey vaidehee,

In order to test the Non-organic install:

1. Please make sure that the device which is being used for the test is whitelisted (https://support.appsflyer.com/hc/en-us/articles/207031996--Whitelisting-a-test-device).

2. Create a link like:
   iOS - https://app.appsflyer.com/<app_id>?pid=Test&c=Test&idfa=
   Android - https://app.appsflyer.com/<app_id>?pid=Test&c=Test&advertising_id=

3. Replace the following parameters:
   app_id - ID of the app that is being tested
   pid - media source name (for example “SDKTest”)
   c - campaign name
   IDFA/advertising_id - Advertising ID if the device used for the test

4. Send the link to the device by email (It is important to use email as we are aware of some limitations of other platforms and messengers that make affect test results)

5. Click on the link and install the app (If the app is not available in the store or doesn’t contain AppsFlyer SDK yet, you can install APK manually)

6. Check if the install was attributed as a Non-organic install on AppsFlyer Dashboard. If not, please send us full logs taken from the Xcode log debugger.

If you are still unable to generate a non-organic install please contact support@appsflyer.com, and we will be happy to help!

[rygalang]

Hi,

Any updates/resolution with this?

Here is the debug log.

D/AppsFlyer_5.4.3: Initializing AppsFlyer SDK: (v5.4.3.50)
D/AppsFlyer_5.4.3: InstallReferrer connected
D/AppsFlyer_5.4.3: Install Referrer collected locally
D/AppsFlyer_5.4.3: Install Referrer collected locally

Note: I follow the steps in SDK Integration Test. and these logs occurred when I start the app.

Hoping for your help.

Thank you!

[GM-appsflyer]

Hey,

Thank you for contacting us!

I'm not sure I understand what is the issue.
Please open a support ticket so we could further debug: support@appsflyer.com and make sure to send us full logs (while our debug mode is enabled)

Thank you!

[wangxingxing123654]

I/AppsFlyer_5.4.5( 9796): ******* sendTrackingWithEvent: Launch
W/AppsFlyer_5.4.5( 9796): Exception while collecting facebook's attribution ID.
I/AppsFlyer_5.4.5( 9796): IMEI was not collected.
I/AppsFlyer_5.4.5( 9796): Android ID was not collected.
I/AppsFlyerOaid5.4.4( 9796): Fetch 1 ms
D/AppsFlyer_5.4.5( 9796): AppsFlyer: first launch detected
I/AppsFlyer_5.4.5( 9796): AppsFlyer: first launch date: 2020-11-19_125442+0000
W/AppsFlyer_5.4.5( 9796): Cannot verify existence of our InstanceID Listener Service in the manifest. Please refer to documentation.
D/AppsFlyer_5.4.5( 9796): didConfigureTokenRefreshService=false
D/AppsFlyer_5.4.5( 9796): No deep link detected
I/AppsFlyer_5.4.5( 9796): AppsFlyerLib.sendTrackingWithEvent
D/AppsFlyer_5.4.5( 9796): Install referrer is allowed

[GM-appsflyer]

Hey!
Did you manage to resolve the issue?

[nsleche]

The only thing that worked for me was installing this app by AppsFlyer and registering a new device with the IDFA displayed on the app. After that I was able to verify the non-organic installs, either testing from the dashboard or the docs way