App doesn't recognize login/password anymore, but website does

[IdrissaD]

Expected

Login on Simplenote app.

Observed

Yesterday I observed that sync was broken between my app and the Simplenote server. I tried to force it, then I log out to log back in. That's where the first "login not allowed" error appeared. I tried to uninstall and reinstall the app, with no more success.
I'm still being able to log in with Firefox browser, be it on my computer or on the same phone on which is installed the app. I'm using a password manager, so I'm sure that there's no typo in either my webmail or my password.

Password manager to Simplenote website on my phone: login successful.
Password manager to Simplenote app on the same phone: login unsuccessful.

Reproduced

Try to login on Simplenote app.

(Required) If you reproduced the bug on a specific device, please include the details of the device and app.
Device Make: Samsung
Device Model: S10
Android Version: 12
Simplenote Version: 2.23

[peril-automattic]

	Fails
🚫	Please add a type label to this issue. e.g. '[Type] Enhancement'
🚫	Please add a feature label to this issue. e.g. 'Stats'

Generated by 🚫 dangerJS

[maxime-pasquier]

Same for me, is the server down ?

[MKTestAccount100]

Hi, I was having similar issue.

First notes on android, were not syncing hence I deleted the app and then unable to login.

Thanks

[Lauclo]

Hi, same for me.
2 windows 10 PC are ok but Android app stop synching then refuses my credentials.
I created a new account with another email address which works perfectly on all devices.
I have sent the same message to support per email.
Xiaomi redmi note 9, app most recent update on play store 2.23

[billybhaub]

I have the same "not syncing" issue, on Android 9. I didn't log out or delete the app, since it doesn't seem to be solving the issue!

[songsammy]

same here but a bit strange. I experimented using a firewall, found the app was actively talking to the server. The ip involved is 192.0.84.247 and the interval is 4s. And when launching the app,it made 5 requests to 35.188.42.15
I tried to block the IP mentioned above, when blocking the first ip and restarted the app, nothing changed in the app log, though it made requests in a larger interval.

Device: vivo V1732A (PD1732)
System: Android 8.1.0 (27)
App: Simplenote 2.23 (148)

Log (normal)
Device: vivo V1732A (PD1732)
System: Android 8.1.0 (27)
App: Simplenote 2.23 (148)

Email: private
Notes: 48
Tags: 0

2022-07-14 09:23:54.513 - LAYOUT: Small, portrait
2022-07-14 09:23:54.558 - NETWORK: WIFI (65.00 Mbps)
2022-07-14 09:23:54.558 - SCREEN: Created (NotesActivity)
2022-07-14 09:23:54.655 - NETWORK: WIFI (65.00 Mbps)
2022-07-14 09:23:54.656 - SCREEN: Created (NoteListFragment)
2022-07-14 09:23:54.685 - ACTION: App opened
2022-07-14 09:23:54.686 - SYNC: Started account bucket (NotesActivity)
2022-07-14 09:23:54.686 - SYNC: Started preference bucket (NotesActivity)
2022-07-14 09:23:54.686 - SYNC: Started note bucket (NotesActivity)
2022-07-14 09:23:54.686 - SYNC: Started tag bucket (NotesActivity)
2022-07-14 09:23:54.687 - SYNC: Added note bucket listener (NotesActivity)
2022-07-14 09:23:54.687 - SYNC: Added tag bucket listener (NotesActivity)
2022-07-14 09:23:54.706 - SYNC: Added preference bucket listener (NoteListFragment)
2022-07-14 09:23:54.732 - NETWORK: WIFI (65.00 Mbps)
2022-07-14 09:23:54.733 - SYNC: Removed preference bucket listener (NoteListFragment)
2022-07-14 09:23:54.733 - SCREEN: Paused (NoteListFragment)
2022-07-14 09:23:54.733 - SYNC: Removed tag bucket listener (NotesActivity)
2022-07-14 09:23:54.734 - SYNC: Removed note bucket listener (NotesActivity)
2022-07-14 09:23:54.734 - SCREEN: Paused (NotesActivity)
2022-07-14 09:23:55.053 - SYNC: Started account bucket (PasscodeUnlockActivity)
2022-07-14 09:23:55.053 - SYNC: Started preference bucket (PasscodeUnlockActivity)
2022-07-14 09:23:55.053 - SYNC: Started note bucket (PasscodeUnlockActivity)
2022-07-14 09:23:55.053 - SYNC: Started tag bucket (PasscodeUnlockActivity)
2022-07-14 09:23:56.751 - SYNC: Started account bucket (NotesActivity)
2022-07-14 09:23:56.752 - SYNC: Started preference bucket (NotesActivity)
2022-07-14 09:23:56.752 - SYNC: Started note bucket (NotesActivity)
2022-07-14 09:23:56.752 - SYNC: Started tag bucket (NotesActivity)
2022-07-14 09:23:56.754 - SYNC: Added note bucket listener (NotesActivity)
2022-07-14 09:23:56.754 - SYNC: Added tag bucket listener (NotesActivity)
2022-07-14 09:23:56.772 - SYNC: Added preference bucket listener (NoteListFragment)
2022-07-14 09:23:59.414 - SYNC: Removed preference bucket listener (NoteListFragment)
2022-07-14 09:23:59.415 - SCREEN: Paused (NoteListFragment)
2022-07-14 09:23:59.415 - SYNC: Removed tag bucket listener (NotesActivity)
2022-07-14 09:23:59.415 - SYNC: Removed note bucket listener (NotesActivity)
2022-07-14 09:23:59.415 - SCREEN: Paused (NotesActivity)
2022-07-14 09:23:59.494 - SYNC: Started account bucket (PreferencesActivity)
2022-07-14 09:23:59.494 - SYNC: Started preference bucket (PreferencesActivity)
2022-07-14 09:23:59.494 - SYNC: Started note bucket (PreferencesActivity)
2022-07-14 09:23:59.495 - SYNC: Started tag bucket (PreferencesActivity)
2022-07-14 09:24:04.375 - ACTION: App closed
2022-07-14 09:24:14.364 - SYNC: Stopped account bucket (Simplenote)
2022-07-14 09:24:14.364 - SYNC: Stopped note bucket (Simplenote)
2022-07-14 09:24:14.365 - SYNC: Stopped tag bucket (Simplenote)
2022-07-14 09:24:14.365 - SYNC: Stopped preference bucket (Simplenote)
2022-07-14 09:24:24.432 - NETWORK: WIFI (65.00 Mbps)
2022-07-14 09:24:24.432 - SYNC: Started account bucket (SyncWorker)
2022-07-14 09:24:24.433 - SYNC: Started note bucket (SyncWorker)
2022-07-14 09:24:24.433 - SYNC: Started tag bucket (SyncWorker)
2022-07-14 09:24:24.433 - SYNC: Started preference bucket (SyncWorker)
2022-07-14 09:24:28.661 - ACTION: App opened
2022-07-14 09:24:28.661 - SYNC: Started account bucket (PreferencesActivity)
2022-07-14 09:24:28.662 - SYNC: Started preference bucket (PreferencesActivity)
2022-07-14 09:24:28.662 - SYNC: Started note bucket (PreferencesActivity)
2022-07-14 09:24:28.662 - SYNC: Started tag bucket (PreferencesActivity)
2022-07-14 09:24:28.756 - SYNC: Started account bucket (PasscodeUnlockActivity)
2022-07-14 09:24:28.756 - SYNC: Started preference bucket (PasscodeUnlockActivity)
2022-07-14 09:24:28.756 - SYNC: Started note bucket (PasscodeUnlockActivity)
2022-07-14 09:24:28.756 - SYNC: Started tag bucket (PasscodeUnlockActivity)
2022-07-14 09:24:33.877 - SYNC: Started account bucket (PreferencesActivity)
2022-07-14 09:24:33.877 - SYNC: Started preference bucket (PreferencesActivity)
2022-07-14 09:24:33.878 - SYNC: Started note bucket (PreferencesActivity)
2022-07-14 09:24:33.878 - SYNC: Started tag bucket (PreferencesActivity)

Log below (firewalled)

Device: vivo V1732A (PD1732)
System: Android 8.1.0 (27)
App: Simplenote 2.23 (148)

Email: [private]
Notes: 48
Tags: 0

2022-07-14 09:11:59.841 - LAYOUT: Small, portrait
2022-07-14 09:11:59.873 - NETWORK: WIFI (65.00 Mbps)
2022-07-14 09:11:59.874 - SCREEN: Created (NotesActivity)
2022-07-14 09:11:59.967 - NETWORK: WIFI (65.00 Mbps)
2022-07-14 09:11:59.967 - SCREEN: Created (NoteListFragment)
2022-07-14 09:11:59.997 - ACTION: App opened
2022-07-14 09:11:59.998 - SYNC: Started account bucket (NotesActivity)
2022-07-14 09:11:59.999 - SYNC: Started preference bucket (NotesActivity)
2022-07-14 09:11:59.999 - SYNC: Started note bucket (NotesActivity)
2022-07-14 09:11:59.999 - SYNC: Started tag bucket (NotesActivity)
2022-07-14 09:12:00.000 - SYNC: Added note bucket listener (NotesActivity)
2022-07-14 09:12:00.000 - SYNC: Added tag bucket listener (NotesActivity)
2022-07-14 09:12:00.027 - SYNC: Added preference bucket listener (NoteListFragment)
2022-07-14 09:12:00.051 - SYNC: Removed preference bucket listener (NoteListFragment)
2022-07-14 09:12:00.052 - SCREEN: Paused (NoteListFragment)
2022-07-14 09:12:00.052 - SYNC: Removed tag bucket listener (NotesActivity)
2022-07-14 09:12:00.052 - SYNC: Removed note bucket listener (NotesActivity)
2022-07-14 09:12:00.053 - SCREEN: Paused (NotesActivity)
2022-07-14 09:12:00.278 - SYNC: Started account bucket (PasscodeUnlockActivity)
2022-07-14 09:12:00.278 - SYNC: Started preference bucket (PasscodeUnlockActivity)
2022-07-14 09:12:00.278 - SYNC: Started note bucket (PasscodeUnlockActivity)
2022-07-14 09:12:00.278 - SYNC: Started tag bucket (PasscodeUnlockActivity)
2022-07-14 09:12:02.784 - SYNC: Started account bucket (NotesActivity)
2022-07-14 09:12:02.785 - SYNC: Started preference bucket (NotesActivity)
2022-07-14 09:12:02.785 - SYNC: Started note bucket (NotesActivity)
2022-07-14 09:12:02.785 - SYNC: Started tag bucket (NotesActivity)
2022-07-14 09:12:02.786 - SYNC: Added note bucket listener (NotesActivity)
2022-07-14 09:12:02.786 - SYNC: Added tag bucket listener (NotesActivity)
2022-07-14 09:12:02.824 - SYNC: Added preference bucket listener (NoteListFragment)
2022-07-14 09:12:06.719 - SYNC: Removed preference bucket listener (NoteListFragment)
2022-07-14 09:12:06.719 - SCREEN: Paused (NoteListFragment)
2022-07-14 09:12:06.719 - SYNC: Removed tag bucket listener (NotesActivity)
2022-07-14 09:12:06.720 - SYNC: Removed note bucket listener (NotesActivity)
2022-07-14 09:12:06.720 - SCREEN: Paused (NotesActivity)
2022-07-14 09:12:06.796 - SYNC: Started account bucket (PreferencesActivity)
2022-07-14 09:12:06.796 - SYNC: Started preference bucket (PreferencesActivity)
2022-07-14 09:12:06.796 - SYNC: Started note bucket (PreferencesActivity)
2022-07-14 09:12:06.796 - SYNC: Started tag bucket (PreferencesActivity)

[Lauclo]

The new account I created shows now the same login issue on android.

Tested on iphone and everything works fine.

I'm wondering if it has to do with location. I'm currently in France.

[maxime-pasquier]

Me too, I am in France.

[worldadventurer]

I've been having this same issue the last few days. The Android app is not syncing to the server. Changes I make in the Windows app are syncing with the website, but the Android app is not syncing at all.

[MKTestAccount100]

How can we bring these issues to developer attention?

[maxime-pasquier]

How can we bring these issues to developer attention?

In addition of this issue, I have sent a mail to the support and I have put a comment on the app on play store.

For the both mail + comment I have received this :

Thank you for letting us know about this issue and for taking the time to report it. Our team has been looking into this and is working on releasing an update that will allow you to access your notes from your Android app again.
In the meantime, you can log in to Simplenote from any web browser on Android by navigating to https://app.simplenote.com.
We'll send you an update when the issue has been resolved so you can go back to using the app.

I don't know if they are really looking to the bug ...

[MKTestAccount100]

How can we bring these issues to developer attention?

In addition of this issue, I have sent a mail to the support and I have put a comment on the app on play store.

For the both mail + comment I have received this :

Thank you for letting us know about this issue and for taking the time to report it. Our team has been looking into this and is working on releasing an update that will allow you to access your notes from your Android app again.
In the meantime, you can log in to Simplenote from any web browser on Android by navigating to https://app.simplenote.com.
We'll send you an update when the issue has been resolved so you can go back to using the app.

I don't know if they are really looking to the bug ...

thanks for the update.

[billybhaub]

According to this reddit user, they have issued a fix in v2.24, but it could take a couple of days for the update to fully roll-out.

[maxime-pasquier]

According to this reddit user, they have issued a fix in v2.24, but it could take a couple of days for the update to fully roll-out.

I am already looking for another note app + website ... this is too long :(

[MKTestAccount100]

According to this reddit user, they have issued a fix in v2.24, but it could take a couple of days for the update to fully roll-out.

I am already looking for another note app + website ... this is too long :(

i updated android app and now its working.

[billybhaub]

According to this reddit user, they have issued a fix in v2.24, but it could take a couple of days for the update to fully roll-out.

I am already looking for another note app + website ... this is too long :(

i updated android app and now its working.

Same here.

Thanks to the devs for solving the issue.

[erricgunawan]

First of all, thank you to those who take the time to report this.

We're aware of this issue and would like to inform y'all that Simplenote Android 2.24 has been released to fix this login/sync issue.

For those who follow this thread, or happen to get here, please head to the Play Store and update your app.

If you haven’t seen it available yet, please give it sometime until the release reaches you.

You should then be able to start accessing your notes from the Simplenote Android app again.

Please be aware we’ve identified another issue of not being able to open/click links in notes.

If you’re seeing this issue as well, rest assured that it’s already on our radar.

Here's the report if any of you would like to follow:

#1551

If you still have any other problems, please don’t hesitate to let us know. You can always reach out to us at support@simplenote.com

Thanks again for your patience while we’re working to resolve this matter.

[maxime-pasquier]

The support has respond to my mail, and that's kind !

We’d like to inform you that Simplenote Android 2.24 has been released to fix the previous login and sync issue on the Android app.

If you haven’t yet, please head to the Play Store and update your app:

https://play.google.com/store/apps/details?id=com.automattic.simplenote

If you haven’t seen it available yet, please give it sometime until the release reach to you.

You should then be able to start accessing your notes from the Simplenote Android app again.

Please be aware we’ve identified another issue of not being able to open/click links in notes.

If you’re seeing this issue as well, rest assured that it’s already on our radar.

If you still have any other problems, please don’t hesitate to let us know.

Thanks again for your patience while we’re working to resolve this matter.

E. Gerard
Happiness Engineer

[maxime-pasquier]

I have created a feature #1552 to indicate if the sync is working on the app, be free to complete with your recommandation !

Thanks.

[smaragdus]

Several days ago I noticed that he Android app (version 2.23) stopped being able to synchronize notes with the server (Android 11). In this thread I read that a new version was released (2.24) which fixes the synchronization problem but I do not use Google Play Store and rely on Releases but there there is no 2.24 version, the latest version is 2.23. Will you publish the latest version on Releases page? I suppose that you know that not everyone uses Google Play Store.