Plans: better wording for "You need to be the plan owner to manage this site." warning?

[simison]

"You need to be the plan owner to manage this site." warning is conflicting and confusing for secondary Jetpack users.

Steps to reproduce

1. Have a Jetpack site, connect it and grab a plan
2. Create another wpcom account and connect it
3. Go to https://wordpress.com/plans (you'll end up there during the connection process)
4. See "You need to be the plan owner to manage this site." and "View Plan" button:
   
5. Go to Jetpack plans page (/wp-admin/admin.php?page=jetpack#/plans) and see how button now says "Manage plan":
   
6. Pressing Manage plan brings you to a view where I don't see warnings or info about plan owner:
   
7. The only difference seems to be that plan owner can see "Manage payment" button in above view:
   

Nowhere I can see who actually owns the plan. Checked My Plan, Plans and Users pages.

What I expected

• To be warned "You need to be the plan owner to manage plan payments." or something like that instead of "You need to be the plan owner to manage this site."
• To see similar warning at Jetpack side
• To see who owns the plan

Related to #24090 "Allow changing owner of a plan"

[AnnaMag]

We could possibly adapt the verbiage of Manage Plan. Manage suggests redirect to actionable steps, while atm it points to My Plan feature card selection, which is an informative section. AND/OR we could change the redirect to more relevant section https://wordpress.com/me/purchases/... as pointed to via Manage Payment button. Wdyt @benhuberman?

[simison]

We could possibly adapt the verbiage of Manage Plan.

💯! I think the bottom line is that "manage plan" and "manage payment" seem too similar.

[benhuberman]

@simison @AnnaMag -- it seems like a lot of confusion could be resolved just by tweaking the first "warning" on the /plans page, e.g.:

To manage plan or payment options on this website, contact the site owner.

I'd also add this warning -- or something similar with tweaks if the context demands them -- on the Jetpack wp-admin side of things.

Ideally, "contact the site owner" could be linked to... something? that lets you actually contact them. But I don't know if we have that functionality, if there are any privacy concerns to be mindful of, etc. One way or another, though, it would be nice to have an actionable way out of this screen for secondary site users, rather than a simple "sorry, you can't do anything!"

[github-actions]

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[github-actions]

This issue is stale because it has been 180 days with no activity. You can keep the issue open by adding a comment. If you do, please provide additional context and explain why you’d like it to remain open. You can also close the issue yourself — if you do, please add a brief explanation and apply one of relevant issue close labels.