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Billing: Add the ability to make bulk changes to purchases in WordPress.com #47806

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davipontesblog opened this issue Nov 26, 2020 · 4 comments
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[Feature Group] WPCOM Store & Purchases All things billing on WordPress.com. This includes the backend store, plans, and billing management. [Feature] Purchase Management Related to managing purchases such as subscriptions, plans, history, auto-renew, cancellation, etc. [Type] Feature Request Feature requests User Report This issue was created following a WordPress customer report

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@davipontesblog
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I had an interaction in live chat with a user who had 136 sites they manage for students, and they needed to set all of those from "auto-renewal" to "manual renewal" (turning off auto-renewal) – which is, unfortunately, not something easily done in calypso as a subscriber at this time.

It would be nice if users had a way to toggle these "on" and "off" individually from one central billing management interface, which would have avoided all of this manual work.

Nice to have: If they could select many items and then use one toggle change for "on" and "off", that would be even better.

Internal context: p7DVsv-9fp-p2#comment-32620

@davipontesblog davipontesblog added [Feature] Purchase Management Related to managing purchases such as subscriptions, plans, history, auto-renew, cancellation, etc. [Feature Group] WPCOM Store & Purchases All things billing on WordPress.com. This includes the backend store, plans, and billing management. [Type] Feature Request Feature requests labels Nov 26, 2020
@davipontesblog
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@fditrapani is this something that your team would already be working on?

@fditrapani
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Thanks for the ping @davipontesblog! Yes, we have this item on our roadmap it just hasn't been planned out yet. Anything you can share about how often this comes up, or how many customers this could benefit, will help us with prioritization.

@davipontesblog
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davipontesblog commented Nov 26, 2020

Anything you can share about how often this comes up, or how many customers this could benefit, will help us with prioritization.

I would say it's a very low incidence since we don't have many people that have over 100 sites on their account. But if we start marketing more towards folks who manage multiple sites, schools, etc, we may want to prioritize more.

@fditrapani
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But if we start marketing more towards folks who manage multiple sites, schools, etc, we may want to prioritize more.

Absolutely! We'll keep an eye out for that and adjust our priorities accordingly.

@davipontesblog davipontesblog added the User Report This issue was created following a WordPress customer report label May 21, 2021
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Labels
[Feature Group] WPCOM Store & Purchases All things billing on WordPress.com. This includes the backend store, plans, and billing management. [Feature] Purchase Management Related to managing purchases such as subscriptions, plans, history, auto-renew, cancellation, etc. [Type] Feature Request Feature requests User Report This issue was created following a WordPress customer report
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