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Embedding Twitter Feed displays Nothing to see here - yet #78913

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mgozdis opened this issue Jul 3, 2023 · 8 comments
Closed

Embedding Twitter Feed displays Nothing to see here - yet #78913

mgozdis opened this issue Jul 3, 2023 · 8 comments
Labels
[Block] Embed [Closed] Won't Fix No intention to address issue. [Pri] High [Status] Priority Review Triggered Quality squad has been notified of this issue in #dotcom-triage-alerts [Status] 3rd Party Fix Needed A fix from a 3rd party is required to resolve this issue. Triaged To be used when issues have been triaged. [Type] Bug User Report This issue was created following a WordPress customer report

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@mgozdis
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mgozdis commented Jul 3, 2023

Quick summary

Using the Twitter Block to embed a Twitter Feed no longer displays the feed and displays "Nothing to see here - yet".

Not sure if this is related to recent API changes and restrictions on Twitter's end, but a user reported it and they claimed the feed was working recently. It seems to possibly be an outage or restriction on Twitter's end as 3rd-party plugins are returning feed errors as well.
User report: 6492425-zd-woothemes

The feed in our documentation is also displaying the same error at the time of reporting: 0P9W4q.png

Steps to reproduce

  1. Add a Twitter block to a page
  2. Configure the block with a Twitter account and embed

What you expected to happen

The feed should be displayed.

What actually happened

The feed displays "Nothing to see here - yet"

Impact

Most (> 50%)

Available workarounds?

No and the platform is unusable

Platform (Simple and/or Atomic)

Atomic

Logs or notes

No response

@mgozdis mgozdis added [Type] Bug User Report This issue was created following a WordPress customer report Needs triage Ticket needs to be triaged [Feature] Full Site Editor The site editor. labels Jul 3, 2023
@github-actions github-actions bot added [Platform] Atomic [Pri] BLOCKER [Status] Priority Review Triggered Quality squad has been notified of this issue in #dotcom-triage-alerts labels Jul 3, 2023
@github-actions
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github-actions bot commented Jul 3, 2023

Support References

This comment is automatically generated. Please do not edit it.

  • 6492425-zen
  • 6495792-zen
  • 6501714-zen

@cuemarie
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cuemarie commented Jul 3, 2023

📌 SCRUBBING : RESULT - Replicated / Could Not Replicate / Uncertain

  • Tested on Simple – Replicated
  • Tested on Atomic – Replicated
  • Replicable outside of Dotcom – Yes

📌 FINDINGS/SCREENSHOTS/VIDEO

Screenshots/Recordings

Atomic & Simple site behavior:
Markup on 2023-07-03 at 12:09:40

Self-Hosted:
Screenshot 2023-07-03 at 12 23 17 PM

📌 ACTIONS

@cuemarie cuemarie added Triaged To be used when issues have been triaged. [Block] Embed [Status] Core Fix Needed A fix within the Core WordPress or Gutenberg project is required to resolve this issue. [Pri] Normal [Pri] High [Status] Priority Review Triggered Quality squad has been notified of this issue in #dotcom-triage-alerts and removed Needs triage Ticket needs to be triaged [Feature] Full Site Editor The site editor. [Pri] BLOCKER [Status] Core Fix Needed A fix within the Core WordPress or Gutenberg project is required to resolve this issue. [Status] Priority Review Triggered Quality squad has been notified of this issue in #dotcom-triage-alerts [Pri] Normal labels Jul 3, 2023
@cuemarie
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cuemarie commented Jul 4, 2023

From Core issue I opened:

It's a big bummer for many publishers. However, it might just be a temporary: Elon Musk claims Twitter login requirement just 'temporary' (Source: Mashable)

📌 ACTIONS

  • I've removed the Core fix needed label and dropped priority on this to High, mainly because there's not something internal that's blocking this from happening; it's just the current way Twitter works (or doesn't). We'll need to wait and see what happens there.
  • Moving to ON HOLD

@cuemarie cuemarie added [Platform] Simple [Status] 3rd Party Fix Needed A fix from a 3rd party is required to resolve this issue. labels Jul 4, 2023
@AnjanaV93
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Another report in 6495792-zen

@ezebecke
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ezebecke commented Jul 5, 2023

Another case 6501714-zd-woothemes

@cuemarie
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cuemarie commented Jul 5, 2023

Thanks y'all. As this is all dependent on Twitter, I'm going to close this to avoid confusion as to whether this is a bug. It's not a WordPress.com bug - it's just Twitter's latest rules. As such, there's no need to track interactions with users on this issue.

Internally, we're working on getting p7DVsv-hfB-p2 updated to be a main post you can refer to for updates on Twitter changes and their impact on WordPress.com and our customers.

📌 ACTIONS

  • Closed as this is not a bug we can fix, but a change on the 3rd party's side.

@cuemarie cuemarie closed this as not planned Won't fix, can't repro, duplicate, stale Jul 5, 2023
@cuemarie cuemarie added [Closed] Won't Fix No intention to address issue. and removed [Platform] Simple labels Jul 5, 2023
@daria2303
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@cuemarie I got another case with this issue. Shall we update our documentation? https://wordpress.com/support/wordpress-editor/blocks/twitter-block/

@cuemarie
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Good idea @daria2303 ! I've requested that update on the docs issue here: https://github.com/Automattic/en.support-docs-content/issues/2029

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Labels
[Block] Embed [Closed] Won't Fix No intention to address issue. [Pri] High [Status] Priority Review Triggered Quality squad has been notified of this issue in #dotcom-triage-alerts [Status] 3rd Party Fix Needed A fix from a 3rd party is required to resolve this issue. Triaged To be used when issues have been triaged. [Type] Bug User Report This issue was created following a WordPress customer report
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