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Newsletters: "Manage your email settings or unsubscribe" link redirects to invalid URL #87825

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liviopv opened this issue Feb 23, 2024 · 10 comments
Closed

Newsletters: "Manage your email settings or unsubscribe" link redirects to invalid URL #87825

liviopv opened this issue Feb 23, 2024 · 10 comments
Labels
[Closed] Fixed Issues explicitly fixed with PRs. Do not use for no longer reproducible issues. Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature Group] Content Management Features related to the tools and screens that admins use to manage their sites core content. [Feature] Site Content Emails All emails generated for new site content, like emails going out to subscribers. Newsletters [Platform] Atomic [Platform] Simple [Pri] High [Product] WordPress.com All features accessible on and related to WordPress.com. [Status] Escalated Issue was escalated in #dotcom-escalations [Status] Priority Review Triggered KitKat has been notified of this issue in #dotcom-triage-alerts Triaged To be used when issues have been triaged. [Type] Bug

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@liviopv
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liviopv commented Feb 23, 2024

Quick summary

The hyperlink to "Manage your email settings or unsubscribe" in New Post email notifications has a broken redirect.

In the email, the linked URL is https://public-api.wordpress.com/bar/?stat=groovemails-events&bin=wpcom_email_click&redirect_to=https%3A%2F%2Fsubscribe.wordpress.com%2F%3Fkey%3Df03148e51803e6c8c577bfecc562b91d%26email%3Dliviopv%2540gmail.com%26b%3DPIvBEAi-dYCmr6F3jXY4npZSbx1a3C_ryuJmHYGFWPqzGRQtdGrE3KZdzfs9wjlaUUA39nvCPiy7nnrUO7paxXSCURRpe8GR20YLdcSj0uXBrTzaUATOzIRGHdI8qLQjZegc3ONmB7B0cMWxBwb4nrigbvpGLNnmgA%253D%253D%26oneclickunsubscribe%3Dtrue&sr=1&signature=8e6cab4c8f99c3b28939cc2b9cd552aa&user=113469066&_e=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&_z=z which ends up redirecting to https://wordpress.com/read/site/subscription/invalid.

CleanShot.2024-02-23.at.11.05.31.mp4

Steps to reproduce

  1. Subscribe new post notifications on a WordPress.com site
  2. Create a new post on the site
  3. Open the email for the new post
  4. Click on "Manage your email settings or unsubscribe"

What you expected to happen

The link should go to https://wordpress.com/read/subscriptions with the options to manage settings for that specific site open

What actually happened

The link redirects to https://wordpress.com/read/site/subscription/invalid

Impact

Most (> 50%)

Available workarounds?

No but the platform is still usable

Platform (Simple and/or Atomic)

Simple, Atomic

Logs or notes

No response
@liviopv liviopv added [Type] Bug Needs triage Ticket needs to be triaged Newsletters [Feature] Site Content Emails All emails generated for new site content, like emails going out to subscribers. [Product] WordPress.com All features accessible on and related to WordPress.com. [Feature Group] Content Management Features related to the tools and screens that admins use to manage their sites core content. labels Feb 23, 2024
@github-actions github-actions bot added the [Status] Priority Review Triggered KitKat has been notified of this issue in #dotcom-triage-alerts label Feb 23, 2024
@liviopv
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liviopv commented Feb 23, 2024

7783447-zd-a8c

@github-actions GitHub Actions
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github-actions bot commented Feb 23, 2024 •
edited

Support References

This comment is automatically generated. Please do not edit it.

  • 7783447-zen
  • 7858946-zen
  • 7852589-zen

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". label Feb 23, 2024
@liviopv liviopv added Triaged To be used when issues have been triaged. and removed Needs triage Ticket needs to be triaged labels Feb 28, 2024
@liviopv
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liviopv commented Feb 28, 2024 •
edited

📌 ACTIONS

  • Triaged
    Escalation thread: p1708686711882169-slack-C02FMH4G8

@liviopv liviopv added the [Status] Escalated Issue was escalated in #dotcom-escalations label Feb 28, 2024
@jp-imagines
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I believe there's another report of this in 7858946-zd-a8c, though specific details haven't been shared yet.

@jp-imagines
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Another potential report in 7852589-zd-a8c.

@BrookeDot
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Related is Automattic/jetpack#36504 in the Jetpack repo.

@ckoerner
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We're experiencing the same issue on a site I help manage (diff.wikimedia.org) that uses this feature to manage email subscriptions.

One thing to note from my testing. When I click the "manage" link in the email, it does appear to unsubscribe me! It's confusing as I see the "Subscription not found" message as shown in this ticket.

When I go to https://wordpress.com/read/subscriptions I can see I'm now set to not receive emails. Nor do I receive the next post that's published. I have to change my settings to then again receive emails.

@pkuliga
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pkuliga commented Mar 25, 2024

Hi folks, a couple of hours ago we deployed a fix for it D142897-code. Could you check if it fixed the issue for you?

The fix will work only with emails sent after the fix was applied. This link still won’t work for older emails, unfortunately.

@ckoerner
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ckoerner commented Mar 25, 2024 •
edited

I quickly tested this with an email sent after the fix was applied. I can confirm that in my limited testing I am now directed to the appropriate page on Wordpress.com to manage my subscription!

Screenshot 2024-03-25 at 4 11 37 PM

@liviopv
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liviopv commented Apr 25, 2024

I can no longer reproduce, closing as fixed.

@liviopv liviopv closed this as completed Apr 25, 2024
@liviopv liviopv added the [Closed] Fixed Issues explicitly fixed with PRs. Do not use for no longer reproducible issues. label Apr 25, 2024
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Labels
[Closed] Fixed Issues explicitly fixed with PRs. Do not use for no longer reproducible issues. Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature Group] Content Management Features related to the tools and screens that admins use to manage their sites core content. [Feature] Site Content Emails All emails generated for new site content, like emails going out to subscribers. Newsletters [Platform] Atomic [Platform] Simple [Pri] High [Product] WordPress.com All features accessible on and related to WordPress.com. [Status] Escalated Issue was escalated in #dotcom-escalations [Status] Priority Review Triggered KitKat has been notified of this issue in #dotcom-triage-alerts Triaged To be used when issues have been triaged. [Type] Bug
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@BrookeDot @ckoerner @pkuliga @jp-imagines @liviopv