Staging site: "Add staging site' button gets deactivated seconds after the page loads

[Robertght]

Quick summary

The "Add staging site' butotn gets deactivated seconds after the "Hosting" page loads.

Steps to reproduce

I can't replicate this locally, but I had two cases so far.

In the last case recorded (8161704-zd-a8c), we were able to fire the staging site again before the button got disabled.

What you expected to happen

To be able to launch the staging site.

What actually happened

The button became unavailable after 3-5 seconds of waiting.

Impact

Some (< 50%)

Available workarounds?

Yes, easy to implement

Platform (Simple and/or Atomic)

No response

Logs or notes

cc'ing @Nic-Sevic who troubleshooted this as well.

Also @Automattic/yolo as agreed in Slack: p1715156962488499-slack-C03TY6J1A

[github-actions]

Support References

This comment is automatically generated. Please do not edit it.

• 8161704-zen
• 8185457-zen
• https://wordpress.com/forums/topic/create-staging-site-button-is-disabled-despite-having-creator-plan
• 8204743-zen
• 8274952-zen

[wojtekn]

@Robertght, do we have steps that allow reproducing it, or a customer account that experiences that problem?

[Robertght]

The only steps I could mention are:

1. Access the Hosting configuration page.
2. Wait 3-5 second
3. Check if the "add staging site" button gets deactivated.

However, this doesn't occur with all sites and since we fixed this one by clicking the button before it got disabled, I assume we'll need a new case?

[wojtekn]

However, this doesn't occur with all sites and since we fixed this one by clicking the button before it got disabled, I assume we'll need a new case?

Correct, as we couldn't reproduce it internally, it would make sense to close and reopen if there is a new case with steps to reproduce.

[Robertght]

I have highlighted this issue to Happiness so we can bring in more examples and avoid firing a staging site to troubleshoot things further.

As we cannot replicate it locally, I believe it's still an issue we need to look into.

[Robertght]

Another case but the staging site was created: p1715230247032969-slack-C03TY6J1A

[wojtekn]

Thanks @Robertght . I'm adding this to the YOLO board, and we will check it more.

[liviopv]

📌 REPRODUCTION RESULTS

• Tested on Atomic – Uncertain

📌 FINDINGS/SCREENSHOTS/VIDEO
Tested on my own site, but couldn't reproduce

📌 ACTIONS

• Marking as Triaged since it's on YOLO's board

[upwardmomentum84]

Another potential case: 8185457-zd-a8c

The user didn't mention anything about the issue happening after 3-5 seconds. I SU'd as the user and see the button as it's expected to be. I've asked them for screenshots if it is still happening.

[Robertght]

Found an example here: https://wordpress.com/forums/topic/create-staging-site-button-is-disabled-despite-having-creator-plan/?view=all

Site: https://labradorsports.com

I have stalled them for now, but I hope we can get to it before the weekend starts. cc @wojtekn

[kozer]

I'll start working on it @Robertght . Thanks for mentioning it.

[kozer]

This is strange... I logged in as the user, and I'm not seeing the button disabled.

This button is disabled for one of the following reasons:

1. The site has not sftp feature enabled.
2. The site is not atomic.
3. The site doesn't have a valid quota ( staging-site/validate-quota endpoint ).
4. There is a jetpack connection problem

Is this still an issue for them @Robertght ?

[Robertght]

I believe this is because of the on-going changes that are happening in the dashboard. We can only see that when proxying, but you should be able to see the previous dashboard if unproxied. I believe a separate admin account may be needed in order to test.

[kozer]

I believe a separate admin account may be needed in order to test.

What's the easiest way to do that? Also, and more important, is it ok to add me as an admin and then remove me, @Robertght ?

[jartes]

Another report on 8204743-zd-a8c

[kozer]

Another report on 8204743-zd-a8c

Just saw that! I logged in as the user, and unfortunately, he already has a staging site created!!! 😢
cc: @jartes

[Robertght]

Another two cases here: 8274952-zen.

I suggested that we create the staging sites for them so we can wait for the new changes to be shipped.