Can't restore BTC Wallet on New iOS Phone

[blabat12]

Description

I'll share my recent experience with Blockstream Green Wallet. Not good so far. Just opened ticket with their support team a few days ago, but nothing yet. Someone reached out, but after initial and very impersonal stock response, no one has reached out again. So, no solution to issue. Hopefully someone here or there can help!

Added Green Wallet APP to iphone and recorded mnemonic.
Put fair amount of BTC in Green Wallet.
Phone stopped working. Damaged. Got new phone and restored all other crypto wallets (5 total) with mnemonics and then Green Wallet tells me my mnemonic is invalid and that it will only work on Liquid Network.

Stock Blockstream response bot tells me I can restore a Liquid Wallet with nothing in it, but not the BTC Wallet with half my savings in it.

Needless to say I am furious with Blockstream and their lack of concern for issues like this. I did not create a Liquid Wallet, only BTC Wallet. I am waiting for solution from them and if nothing can be done, I will not rule out reporting them to the FTC and possibly seeking legal action.

Last ditch effort to recover, I am bringing damaged phone to Apple Store to see if they can restore power and at least let me log back into original Green Wallet. Still have my pin and all GreenAddress transactions via email.

Anyone here have any suggestions or similar experience?

Version

3.5.1

Steps to reproduce

N/A

Expected behaviour

I expect that when I enter mnemonic for BTC Wallet that it restores.

Actual behaviour

It will only allow me to restore a Liquid Wallet with the mnemonic that I recorded for a BTC Wallet.

Screenshots

Device or machine

Old damaged phone iPhone XS Max. New phone iPhone 12 Pro

Additional info