Hanging at Loading data...

[Mirdarthos]

Current behavior

When I open Boostnote, it hangs at the startup "Loading data..." screen. See screenshot. And it just stays there. It looks as id it's unable to read the configuration.

I have:

• Tried a recent backup of the Boostnote.json file; and
• tried one earlier version of the boostnote app.
  All to no avail. I am entirely unsure why this is happening.

I tried finding out if there any errors, but I couldn't find its logs, if there are any. journalctl -f is also very silent when starting it up.

Expected behavior

It should start up and work as usual.

Steps to reproduce

It happens every time I open it. As far as I'm aware it started after the last update. Might be wrong about that, but that's according to what I know.

Environment

OS: Manjaro Linux x86_64
Kernel: 5.10.19-1-MANJARO
DE: Plasma 5.21.2
WM: KWin

Desktop/Web

• Boost Note.next version: 0.13.2 and 0.14.1
• OS version and name: 5.10.19-1-MANJARO

[Komediruzecki]

Hi, Mirdarthos,

Can you DM me on slack (https://join.slack.com/t/boostnote-group/shared_invite/zt-cun7pas3-WwkaezxHBB1lCbUHrwQLXw), I resolved few such cases already, it's probably because of corrupted files or file storage locations that have additional unsupported files.

Please ensure there are no binaries, any other files in notes/ subfolder or any other image attachments file types in attachments/ subfolder where boost note file storage is located.

Also, can you screenshot the console errors found/thrown? Open the console via Ctrl+Shift+I.
You can also try looking at similar issues opened recently about the same loading issue.

[Mirdarthos]

Hi @Komediruzecki,

I don't have and/or use slack, so no not really.

I saw you had many cases like this, so I dug deeper. Turns out it was caused by two corrupt images in the attachments/ folder. I'm now recovering many deleted notes (deleted them because I have backups and wanted to eliminate anything until I got thee problem.)

So, my sincere apologies about this. Now I know what to look out for.

[Komediruzecki]

Ok, yes we have fix in place so in the next release the boost note will be able to handle corrupted attachments/file types.

Sorry for the trouble, if you resolved the issue, please close it or post any more insight if you want.

[Mirdarthos]

Thanks a lot!

I really do appreciate the swift response!