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[Bug Report] Doesn't open Arabic docx files! #1513

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SerjSX opened this issue Feb 21, 2021 · 3 comments
Closed

[Bug Report] Doesn't open Arabic docx files! #1513

SerjSX opened this issue Feb 21, 2021 · 3 comments
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bug Something isn't working unconfirmed

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@SerjSX
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SerjSX commented Feb 21, 2021

Describe the bug
I tried to open a document today with Arabic text in it, but it's just blank!

To Reproduce
Steps to reproduce the behavior:

  1. Go to 'Collabora Office app'.
  2. Click on 'the file icon at the top right'.
  3. Find and open the file.
  4. See blank page and no text.

Expected behavior
Blank page instead of the Arabic text.

Actual behavior
When opening a document with Arabic text file, it shows blank.

Screenshots
Screenshot_20210221_064834

Desktop (please complete the following information)

  • OS: Android
  • Browser: Firefox (but I don't use it from browser)
  • Version: 6.4.3

Smartphone (please complete the following information)

  • Device: Huawei Nova 3i
  • OS: Android 9 / EMUI 9.1
  • Browser: Firefox (but I don't use it from browser)
  • Version: 6.4.3

Additional context
Fix it asap!

@SerjSX SerjSX added bug Something isn't working unconfirmed labels Feb 21, 2021
@kendy
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kendy commented Feb 22, 2021

@SerjSX: Thank you for the report! Can you please also attach here a public example document where this happens? Thank you in advance!

@SerjSX
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SerjSX commented Feb 22, 2021

@SerjSX: Thank you for the report! Can you please also attach here a public example document where this happens? Thank you in advance!

Hello! I'm very sorry I just opened the file with normal Office and it was an issue with the file, I tested with another document and it shows fine! I will report soon about the Powerpoint, it's VERY unstable, but thanks anyways! Feel free to close this. Sorry for the trouble!

@kendy
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kendy commented Feb 22, 2021

@SerjSX Cool, thank you for double-checking, closing :-)

@kendy kendy closed this as completed Feb 22, 2021
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