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Add design for a referee feedback form after giving a reference #328

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merged 4 commits into from
Jan 29, 2020

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fofr
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@fofr fofr commented Jan 29, 2020

- Use radios rather than selects, but with 5 options
- Expose "tell us why" only after a rating is made
- Update based on content from Emma HF
- Add question about being safe to work with children
- Add question about phone number and best time to call
@paulrobertlloyd paulrobertlloyd temporarily deployed to apply-beta-prototype-pr-328 January 29, 2020 11:22 Inactive
@fofr fofr requested a review from adamsilver January 29, 2020 11:22
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fofr commented Jan 29, 2020

For reviewers: Markup has problems with the repeated conditional HTML fields, but as this is an illustrative design that doesn't fit into a user journey within the prototype, I figured this would be fine.

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Nice one @fofr. In addition to what I said on Slack I'd suggest:

  • not using the word ‘please’
  • using text labels instead of numbers (and not a mix)
  • looking if we could combine the heading and paragraph to something like ‘Tell us about your experience so we can improve the way giving a reference works’
  • considering marking (some of) the questions as optional

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fofr commented Jan 29, 2020

not using the word ‘please’

Discussed this with @emmajhf and Kahar, and we think this is a good exception to https://www.gov.uk/service-manual/design/writing-for-user-interfaces#tone because this is an optional survey and only beneficial to us.

using text labels instead of numbers (and not a mix)

Good idea. @emmajhf what words would you suggest? (Very poor, Poor, Ok, Good, Very good?)

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emmajhf commented Jan 29, 2020

@fofr, I think those labels (Very poor, Poor, Ok, Good, Very good) work well. I agree about not needing numbers.

@paulrobertlloyd paulrobertlloyd requested a deployment to apply-beta-prototype-pr-328 January 29, 2020 16:57 Abandoned
@fofr fofr merged commit 3aad1f5 into master Jan 29, 2020
@fofr fofr deleted the referee-feedback branch January 29, 2020 16:57
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4 participants