unable to call getBalance

[arnoldski]

Hi,

Describe the problem

I'm can run almost every command but if I want to start a trade I always get this message:
"CEX.IO API is down! unable to call getBalance, retrying in 10s".

What can I do about it to start trading?

System information

• No custom code.
• OS Platform and Distribution (e.g., Linux Ubuntu 16.04): macOS 10.13.2
• Zenbot version: 4.0.5
• NodeJS version: v8.9.3
• Python version: 2.7.10
• Exact command to reproduce: zenbot trade

Source code / logs

Debug message: "getBalance error: API key is not activated".
Although the API key is activated.

Thank you!

[nedievas]

Is it hard to get a new API key?

[defkev]

API key is not activated

My crystal ball tells me you have 2FA enabled, causing the keys to never get activated.

Do this:

1. Disable 2FA on your account
2. Activate the API Key
3. Confirm the mail
4. Re-enable 2FA

I already have a ticket open with CEX support as this clearly is a bug on their end.

[arnoldski]

@nedievas, I created multiple API keys.
But indeed, @defkev was correct. After disabling the 2FA, I could actually activate the API key for real, so trading is possible now.

Thanks for the help!