ticket.lang

# en_US lang file for module ticket
# Copyright (C) 2013  Jean-François FERRY <hello@librethic.io>
#
# This program is free software: you can redistribute it and/or modify
# it under the terms of the GNU General Public License as published by
# the Free Software Foundation, either version 3 of the License, or
# (at your option) any later version.
#
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU General Public License
# along with this program.  If not, see <http://www.gnu.org/licenses/>.

#
# Generic
#

Module56000Name=Tickets
Module56000Desc=Ticket system for issue or request management

Permission56001=See tickets
Permission56002=Modify tickets
Permission56003=Delete tickets
Permission56004=Manage tickets
Permission56005=See tickets of all third parties (not effective for external users, always be limited to the thirdparty they depend on)

TicketDictType=Tickets type
TicketDictCategory=Tickets categories
TicketDictSeverity=Tickets severity
TicketTypeShortBUGSOFT=Dysfonctionnement logiciel
TicketTypeShortBUGHARD=Dysfonctionnement matériel
TicketTypeShortCOM=Commercial question
TicketTypeShortINCIDENT=Request for assistance
TicketTypeShortPROJET=Project
TicketTypeShortOTHER=Other

TicketSeverityShortLOW=Low
TicketSeverityShortNORMAL=Normal
TicketSeverityShortHIGH=High
TicketSeverityShortBLOCKING=Critical/Blocking

ErrorBadEmailAddress=Field '%s' incorrect
MenuTicketMyAssign=My tickets
MenuTicketMyAssignNonClosed=My open tickets
MenuListNonClosed=Open tickets

TypeContact_ticket_internal_CONTRIBUTOR=Contributor
TypeContact_ticket_internal_SUPPORTTEC=Assigned user
TypeContact_ticket_external_SUPPORTCLI=Customer contact / incident tracking
TypeContact_ticket_external_CONTRIBUTOR=External contributor

OriginEmail=Email source
Notify_TICKETMESSAGE_SENTBYMAIL=Send ticket answer by email

# Status
NotRead=Not read
Read=Read
Answered=Answered
Assigned=Assigned
InProgress=In progress
Waiting=Waiting
Closed=Closed
Deleted=Deleted

# Dict
Type=Type
Category=Category
Severity=Severity

# Email templates
MailToSendTicketMessage=To send email from ticket message

#
# Admin page
#
TicketSetup=Ticket module setup
TicketSettings=Settings
TicketSetupPage=
TicketPublicAccess=A public interface requiring no identification is available at the following url
TicketSetupDictionaries=The type of application categories and severity level are configurable from dictionaries
TicketParamModule=Module variable setup
TicketParamMail=Email setup
TicketEmailNotificationFrom=Notification email from
TicketEmailNotificationFromHelp=Used into ticket message answer by example
TicketEmailNotificationTo=Notifications email to
TicketEmailNotificationToHelp=Send email notifications to this address.
TicketNewEmailBodyLabel=Text message sent after creating a ticket (public interface)
TicketNewEmailBodyHelp=The text specified here will be inserted into the email confirming the creation of a new ticket from the public interface. Information on the consultation of the ticket are automatically added.
TicketParamPublicInterface=Public interface setup
TicketsEmailMustExist=Require an existing email address to create a ticket
TicketsEmailMustExistHelp=In the public interface, the email address should already be filled in the database to create a new ticket.
PublicInterface=Public interface
TicketUrlPublicInterfaceLabelAdmin=Public interface URL
TicketUrlPublicInterfaceHelpAdmin=It is possible to define an alias to the web server and thus make available the public interface to another IP address.
TicketPublicInterfaceTextHomeLabelAdmin=Welcome text of the public interface
TicketPublicInterfaceTextHome=You can create a support ticket or view existing from its identifier tracking ticket.
TicketPublicInterfaceTextHomeHelpAdmin=The text defined here will appear on the home page of the public interface.
TicketPublicInterfaceTopicLabelAdmin=Interface title
TicketPublicInterfaceTopicHelp=This text will appear as the title of the public interface.
TicketPublicInterfaceTextHelpMessageLabelAdmin=Help text to the message entry
TicketPublicInterfaceTextHelpMessageHelpAdmin=This text will appear above the message input area of the user.
ExtraFieldsTicket=Extra attributes
TicketCkEditorEmailNotActivated=HTML editor is not activated. Please put FCKEDITOR_ENABLE_MAIL content to 1 to get it.
TicketsDisableEmail=Do not send emails for ticket creation or message recording
TicketsDisableEmailHelp=By default, emails are sent when new tickets or messages created. Enable this option to disable *all* email notifications
TicketsLogEnableEmail=Enable log by email
TicketsLogEnableEmailHelp=At each change, an email will be sent **to each contact** associated with the ticket.
TicketParams=Params
TicketsShowModuleLogo=Display the logo of the module in the public interface
TicketsShowModuleLogoHelp=Enable this option to hide the logo module in the pages of the public interface
TicketsShowCompanyLogo=Display the logo of the company in the public interface
TicketsShowCompanyLogoHelp=Enable this option to hide the logo of the main company in the pages of the public interface
TicketsEmailAlsoSendToMainAddress=Also send notification to main email address
TicketsEmailAlsoSendToMainAddressHelp=Enable this option to send an email to "Notification email from" address (see setup below)
TicketsLimitViewAssignedOnly=Restrict the display to tickets assigned to the current user (not effective for external users, always be limited to the thirdparty they depend on)
TicketsLimitViewAssignedOnlyHelp=Only tickets assigned to the current user will be visible. Does not apply to a user with tickets management rights.
TicketsActivatePublicInterface=Activate public interface
TicketsActivatePublicInterfaceHelp=Public interface allow any visitors to create tickets.
TicketsAutoAssignTicket=Automatically assign the user who created the ticket
TicketsAutoAssignTicketHelp=When creating a ticket, the user can be automatically assigned to the ticket.
TicketNumberingModules=Tickets numbering module
TicketNotifyTiersAtCreation=Notify thirdparty at creation

#
# Index & list page
#
TicketsIndex=Ticket - home
TicketList=List of tickets
TicketAssignedToMeInfos=This page display ticket list which are assigned to current user
NoTicketsFound=No ticket found
TicketViewAllTickets=View all tickets
TicketViewNonClosedOnly=View only open tickets
TicketStatByStatus=Tickets by status

#
# Ticket card
#
Ticket=Ticket
TicketCard=Ticket card
CreateTicket=Create ticket
EditTicket=Edit ticket
TicketsManagement=Tickets Management
CreatedBy=Created by
NewTicket=New Ticket
SubjectAnswerToTicket=Ticket answer
TicketTypeRequest=Request type
TicketCategory=Category
SeeTicket=See ticket
TicketMarkedAsRead=Ticket has been marked as read
TicketReadOn=Read on
TicketCloseOn=Clotured on
MarkAsRead=Mark ticket as read
TicketMarkedAsReadButLogActionNotSaved=Ticket marked as closed but no action saved
TicketHistory=Ticket history
AssignUser=Assign to user
TicketAssigned=Ticket is now assigned
TicketChangeType=Change type
TicketChangeCategory=Change category
TicketChangeSeverity=Change severity
TicketAddMessage=Add a message
AddMessage=Add a message
MessageSuccessfullyAdded=Ticket added
TicketMessageSuccessfullyAdded=Message successfully added
TicketMessagesList=Message list
NoMsgForThisTicket=No message for this ticket
Properties=Classification
LatestNewTickets=Latest %s newest tickets (not read)
TicketSeverity=Severity
ShowTicket=See ticket
RelatedTickets=Related tickets
TicketAddIntervention=Create intervention
CloseTicket=Close ticket
CloseATicket=Close a ticket
ConfirmCloseAticket=Confirm ticket closing
ConfirmDeleteTicket=Please confirm ticket deleting
TicketDeletedSuccess=Ticket deleted with success
TicketMarkedAsClosed=Ticket marked as closed
TicketMarkedAsClosedButLogActionNotSaved=Ticket marked as closed but no log saved !
TicketDurationAuto=Calculated duration
TicketDurationAutoInfos=Duration calculated automatically from intervention related
TicketUpdated=Ticket updated
SendMessageByEmail=Send message by email
TicketNewMessage=New message
ErrorMailRecipientIsEmptyForSendTicketMessage=Recipient is empty. No email send
TicketGoIntoContactTab=Please go into "Contacts" tab to select them
TicketMessageMailIntro=Introduction
TicketMessageMailIntroHelp=This text is added only at the beginning of the email and will not be saved.
TicketMessageMailIntroLabelAdmin=Introduction to the message when sending email
TicketMessageMailIntroText=Hello,<br>A new response was sent on a ticket that you contact. Here is the message:<br>
TicketMessageMailIntroHelpAdmin=This text will be inserted before the text of the response to a ticket.
TicketMessageMailSignature=Signature
TicketMessageMailSignatureHelp=This text is added only at the end of the email and will not be saved.
TicketMessageMailSignatureText=<p>Sincerely,</p><p>--</p>
TicketMessageMailSignatureLabelAdmin=Signature of response email
TicketMessageMailSignatureHelpAdmin=This text will be inserted after the response message.
TicketMessageHelp=Only this text will be saved in the message list on ticket card.
TicketMessageSubstitutionReplacedByGenericValues=Substitutions variables are replaced by generic values.
TimeElapsedSince=Time elapsed since
TicketTimeToRead=Time elapsed before read
TicketContacts=Contacts ticket
TicketDocumentsLinked=Documents linked to ticket
ConfirmReOpenTicket=Confirm reopen this ticket ?
TicketMessageMailIntroAutoNewPublicMessage=A new message was posted on the ticket with the subject %s :
TicketAssignedToYou=Ticket assigned
TicketAssignedEmailBody=You have been assigned the ticket #%s by %s
MarkMessageAsPrivate=Mark message as private
TicketMessagePrivateHelp=This message will not display to external users
TicketEmailOriginIssuer=Issuer at origin of the tickets
InitialMessage=Initial Message
LinkToAContract=Link to a contract
TicketPleaseSelectAContract=Select a contract
UnableToCreateInterIfNoSocid=Can not create an intervention when no third party are defined
TicketMailExchanges=Mail exchanges
TicketInitialMessageModified=Initial message modified
TicketMessageSuccesfullyUpdated=Message successfully updated
TicketChangeStatus=Change status
TicketConfirmChangeStatus=Confirm the status change : %s ?
TicketLogStatusChanged=Status changed : %s to %s
TicketNotNotifyTiersAtCreate=Not notify company at create
Unread=Unread

#
# Logs
#
TicketLogMesgReadBy=Ticket read by %s
NoLogForThisTicket=No log for this ticket yet
TicketLogAssignedTo=Ticket assigned to %s
TicketAssignedButLogActionNotSaved=Ticket assigned but no log saved !
TicketLogPropertyChanged=Change classification : from %s to %s
TicketLogClosedBy=Ticket closed by %s
TicketLogProgressSetTo=Progress change to %s percent
TicketLogReopen=Ticket re-opened

#
# Public pages
#
TicketSystem=Ticket system
ShowListTicketWithTrackId=Display ticket list from track ID
ShowTicketWithTrackId=Display ticket from track ID
TicketPublicDesc=You can create a support ticket or check from an existing ID.
YourTicketSuccessfullySaved=Ticket has been successfully saved!
MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s.
PleaseRememberThisId=Please keep the tracking number that we might ask you later.
TicketNewEmailSubject=Ticket creation confirmation
TicketNewEmailSubjectCustomer=New support ticket
TicketNewEmailBody=This is an automatic email to confirm you have registered a new ticket.
TicketNewEmailBodyCustomer=This is an automatic email to confirm a new ticket has just been created into your account.
TicketNewEmailBodyInfosTicket=Information for monitoring the ticket
TicketNewEmailBodyInfosTrackId=Ticket tracking number : %s
TicketNewEmailBodyInfosTrackUrl=You can view the progress of the ticket by clicking the link above.
TicketNewEmailBodyInfosTrackUrlCustomer=You can view the progress of the ticket in the specific interface by clicking the following link
TicketEmailPleaseDoNotReplyToThisEmail=Please do not reply directly to this email! Use the link to reply into the interface.
TicketPublicInfoCreateTicket=This form allows you to record a support ticket in our management system.
TicketPublicPleaseBeAccuratelyDescribe=Please accurately describe the problem. Provide the most information possible to allow us to correctly identify your request.
TicketPublicMsgViewLogIn=Please enter ticket tracking ID
TicketTrackId=Tracking ID
OneOfTicketTrackId=One of yours tracking ID
ErrorTicketNotFound=Ticket with tracking ID %s not found !
Subject=Subject
ViewTicket=View ticket
ViewMyTicketList=View my ticket list
ErrorEmailMustExistToCreateTicket=Error : email address not found in our database
TicketNewEmailSubjectAdmin=New ticket created
TicketNewEmailBodyAdmin=<p>Ticket has just been created with ID #%s, see informations :</p>
SeeThisTicketIntomanagementInterface=See ticket in management interface
TicketPublicInterfaceForbidden=Access for this area : forbidden

# notifications
TicketNotificationEmailSubject=Ticket %s updated
TicketNotificationEmailBody=This is an automatic message to notify you that ticket %s has just been updated
TicketNotificationRecipient=Notification recipient
TicketNotificationLogMessage=Log message
TicketNotificationEmailBodyInfosTrackUrlinternal=View ticket into interface
TicketNotificationNumberEmailSent=Notification email sent : %s


#
# Boxes
#
BoxLastTicket=Latest created tickets
BoxLastTicketDescription=Latest %s created tickets
BoxLastTicketContent=
BoxLastTicketNoRecordedTickets=No recent unread tickets
BoxLastModifiedTicket=Latest modified tickets
BoxLastModifiedTicketDescription=Latest %s modified tickets
BoxLastModifiedTicketContent=
BoxLastModifiedTicketNoRecordedTickets=No recent modified tickets