/
ticketsup.class.php
2596 lines (2232 loc) · 96.2 KB
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ticketsup.class.php
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<?php
/* Copyright (C) 2013-2018 Jean-François Ferry <hello@librethic.io>
* Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
*
* This program is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <http://www.gnu.org/licenses/>.
*/
/**
* \file ticketsup/class/ticketsup.class.php
* \ingroup ticketsup
* \brief Class file for object ticketsup
*/
// Put here all includes required by your class file
require_once DOL_DOCUMENT_ROOT . "/core/class/commonobject.class.php";
require_once DOL_DOCUMENT_ROOT . '/fichinter/class/fichinter.class.php';
//require_once(DOL_DOCUMENT_ROOT."/societe/class/societe.class.php");
//require_once(DOL_DOCUMENT_ROOT."/product/class/product.class.php");
/**
* Class to manage ticket
*/
class Ticketsup extends CommonObject
{
/**
* @var string ID to identify managed object
*/
public $element = 'ticketsup';
/**
* @var string Name of table without prefix where object is stored
*/
public $table_element = 'ticketsup';
/**
* @var string Name of field for link to tickets
*/
public $fk_element='fk_ticket';
/**
* @var int Does ticketsupcore support multicompany module ? 0=No test on entity, 1=Test with field entity, 2=Test with link by societe
*/
public $ismultientitymanaged = 0;
/**
* @var int Does ticketsupcore support extrafields ? 0=No, 1=Yes
*/
public $isextrafieldmanaged = 1;
/**
* @var string String with name of icon for ticketsupcore. Must be the part after the 'object_' into object_ticketsupcore.png
*/
public $picto = 'ticketsup';
/**
* @var string Hash to identify ticket
*/
public $track_id;
/**
* @var int Thirdparty ID
*/
public $fk_soc;
/**
* @var int Project ID
*/
public $fk_project;
/**
* @var string Person email who have create ticket
*/
public $origin_email;
/**
* @var int User id who have create ticket
*/
public $fk_user_create;
/**
* @var int User id who have ticket assigned
*/
public $fk_user_assign;
/**
* var string Ticket subject
*/
public $subject;
/**
* @var string Ticket message
*/
public $message;
/**
* @var int Ticket statut
*/
public $fk_statut;
/**
* @var string State resolution
*/
public $resolution;
/**
* @var int Progress in percent
*/
public $progress;
/**
* @var int Duration for ticket
*/
public $timing;
/**
* @var string Type code
*/
public $type_code;
/**
* @var string Category code
*/
public $category_code;
/**
* @var string Severity code
*/
public $severity_code;
/**
* @var int Création date
*/
public $datec = '';
/**
* @var int Read date
*/
public $date_read = '';
/**
* @var int Close ticket date
*/
public $date_close = '';
/**
* @var array cache_types_tickets
*/
public $cache_types_tickets;
/**
* @var array tickets categories
*/
public $cache_category_tickets;
/**
* @var int Notify tiers at create
*/
public $notify_tiers_at_create;
public $lines;
/**
* @var string Regex pour les images
*/
public $regeximgext = '\.jpg|\.jpeg|\.bmp|\.gif|\.png|\.tiff';
public $fields=array(
'rowid' => array('type'=>'integer', 'label'=>'TechnicalID', 'position'=>1, 'visible'=>-2, 'enabled'=>1, 'position'=>1, 'notnull'=>1, 'index'=>1, 'comment'=>"Id"),
'entity' => array('type'=>'integer', 'label'=>'Entity', 'visible'=>0, 'enabled'=>1, 'position'=>5, 'notnull'=>1, 'index'=>1),
'ref' => array('type'=>'varchar(128)', 'label'=>'Ref', 'visible'=>1, 'enabled'=>1, 'position'=>10, 'notnull'=>1, 'index'=>1, 'searchall'=>1, 'comment'=>"Reference of object"),
'notify_tiers_at_create' => array('type'=>'integer', 'label'=>'NotifyThirdparty', 'visible'=>-2, 'enabled'=>0, 'position'=>20, 'notnull'=>1, 'index'=>1),
'track_id' => array('type'=>'varchar(255)', 'label'=>'TrackID', 'visible'=>0, 'enabled'=>1, 'position'=>30, 'notnull'=>-1, 'searchall'=>1, 'help'=>"Help text"),
'origin_email' => array('type'=>'mail', 'label'=>'OriginEmail', 'visible'=>1, 'enabled'=>1, 'position'=>49, 'notnull'=>1, 'index'=>1, 'searchall'=>1, 'comment'=>"Reference of object"),
'fk_soc' => array('type'=>'integer:Societe:societe/class/societe.class.php', 'label'=>'ThirdParty', 'visible'=>1, 'enabled'=>1, 'position'=>50, 'notnull'=>-1, 'index'=>1, 'searchall'=>1, 'help'=>"LinkToThirparty"),
'fk_project' => array('type'=>'integer:Project:projet/class/project.class.php', 'label'=>'Project', 'visible'=>1, 'enabled'=>1, 'position'=>50, 'notnull'=>-1, 'index'=>1, 'searchall'=>1, 'help'=>"LinkToProject"),
'fk_user_create' => array('type'=>'integer:User:user/class/user.class.php', 'label'=>'Author', 'visible'=>1, 'enabled'=>1, 'position'=>510, 'notnull'=>1),
'fk_user_assign' => array('type'=>'integer:User:user/class/user.class.php', 'label'=>'AssignedTo', 'visible'=>1, 'enabled'=>1, 'position'=>510, 'notnull'=>1),
'subject' => array('type'=>'varchar(255)', 'label'=>'Subject', 'visible'=>1, 'enabled'=>1, 'position'=>12, 'notnull'=>-1, 'searchall'=>1, 'help'=>""),
'message' => array('type'=>'text', 'label'=>'Message', 'visible'=>-2, 'enabled'=>1, 'position'=>60, 'notnull'=>-1,),
'resolution' => array('type'=>'integer', 'label'=>'Resolution', 'visible'=>-2, 'enabled'=>1, 'position'=>40, 'notnull'=>1),
'progress' => array('type'=>'varchar(100)', 'label'=>'Progression', 'visible'=>1, 'enabled'=>1, 'position'=>41, 'notnull'=>-1, 'searchall'=>1, 'help'=>""),
'timing' => array('type'=>'varchar(20)', 'label'=>'Timing', 'visible'=>-1, 'enabled'=>1, 'position'=>42, 'notnull'=>-1, 'searchall'=>1, 'help'=>""),
'type_code' => array('type'=>'varchar(32)', 'label'=>'Type', 'visible'=>1, 'enabled'=>1, 'position'=>20, 'notnull'=>-1, 'searchall'=>1, 'help'=>""),
'category_code' => array('type'=>'varchar(32)', 'label'=>'Category', 'visible'=>1, 'enabled'=>1, 'position'=>21, 'notnull'=>-1, 'searchall'=>1, 'help'=>""),
'severity_code' => array('type'=>'varchar(32)', 'label'=>'Severity', 'visible'=>1, 'enabled'=>1, 'position'=>22, 'notnull'=>-1, 'searchall'=>1, 'help'=>""),
'datec' => array('type'=>'datetime', 'label'=>'DateCreation', 'visible'=>-2, 'enabled'=>1, 'position'=>500, 'notnull'=>1),
'date_read' => array('type'=>'datetime', 'label'=>'TicketReadOn', 'visible'=>-2, 'enabled'=>1, 'position'=>500, 'notnull'=>1),
'date_close' => array('type'=>'datetime', 'label'=>'TicketCloseOn', 'visible'=>-2, 'enabled'=>1, 'position'=>500, 'notnull'=>1),
'tms' => array('type'=>'timestamp', 'label'=>'DateModification', 'visible'=>-2, 'enabled'=>1, 'position'=>501, 'notnull'=>1),
'fk_statut' => array('type'=>'integer', 'label'=>'Status', 'visible'=>1, 'enabled'=>1, 'position'=>600, 'notnull'=>1, 'index'=>1, 'arrayofkeyval'=>array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'Closed', 9 => 'Deleted'))
);
/**
* Status
*/
const STATUS_NOT_READ = 0;
const STATUS_READ = 1;
const STATUS_ANSWERED = 3;
const STATUS_ASSIGNED = 4;
const STATUS_IN_PROGRESS = 5;
const STATUS_WAITING = 6;
const STATUS_CLOSED = 8;
const STATUS_CANCELED = 9;
/**
* Constructor
*
* @param DoliDb $db Database handler
*/
public function __construct($db)
{
$this->db = $db;
$this->statuts_short = array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'Closed', 9 => 'Deleted');
$this->statuts = array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'Closed', 9 => 'Deleted');
}
/**
* Check properties of ticket are ok (like ref, track_id, ...).
* All properties must be already loaded on object (this->ref, this->track_id, ...).
*
* @return int 0 if OK, <0 if KO
*/
private function verify()
{
$this->errors = array();
$result = 0;
// Clean parameters
if (isset($this->ref)) {
$this->ref = trim($this->ref);
}
if (isset($this->track_id)) {
$this->track_id = trim($this->track_id);
}
if (isset($this->fk_soc)) {
$this->fk_soc = trim($this->fk_soc);
}
if (isset($this->fk_project)) {
$this->fk_project = trim($this->fk_project);
}
if (isset($this->origin_email)) {
$this->origin_email = trim($this->origin_email);
}
if (isset($this->fk_user_create)) {
$this->fk_user_create = trim($this->fk_user_create);
}
if (isset($this->fk_user_assign)) {
$this->fk_user_assign = trim($this->fk_user_assign);
}
if (isset($this->subject)) {
$this->subject = trim($this->subject);
}
if (isset($this->message)) {
$this->message = trim($this->message);
}
if (isset($this->fk_statut)) {
$this->fk_statut = trim($this->fk_statut);
}
if (isset($this->resolution)) {
$this->resolution = trim($this->resolution);
}
if (isset($this->progress)) {
$this->progress = trim($this->progress);
}
if (isset($this->timing)) {
$this->timing = trim($this->timing);
}
if (isset($this->type_code)) {
$this->type_code = trim($this->type_code);
}
if (isset($this->category_code)) {
$this->category_code = trim($this->category_code);
}
if (isset($this->severity_code)) {
$this->severity_code = trim($this->severity_code);
}
if (empty($this->ref)) {
$this->errors[] = 'ErrorBadRef';
dol_syslog(get_class($this) . "::create error -1 ref null", LOG_ERR);
$result = -1;
}
return $result;
}
/**
* Create object into database
*
* @param User $user User that creates
* @param int $notrigger 0=launch triggers after, 1=disable triggers
* @return int <0 if KO, Id of created object if OK
*/
public function create($user, $notrigger = 0)
{
global $conf, $langs;
$error = 0;
$this->datec = dol_now();
// Check more parameters
// If error, this->errors[] is filled
$result = $this->verify();
if ($result >= 0) {
// Insert request
$sql = "INSERT INTO " . MAIN_DB_PREFIX . "ticketsup(";
$sql .= "ref,";
$sql .= "track_id,";
$sql .= "fk_soc,";
$sql .= "fk_project,";
$sql .= "origin_email,";
$sql .= "fk_user_create,";
$sql .= "fk_user_assign,";
$sql .= "subject,";
$sql .= "message,";
$sql .= "fk_statut,";
$sql .= "resolution,";
$sql .= "progress,";
$sql .= "timing,";
$sql .= "type_code,";
$sql .= "category_code,";
$sql .= "severity_code,";
$sql .= "datec,";
$sql .= "date_read,";
$sql .= "date_close,";
$sql .= "entity,";
$sql .= "notify_tiers_at_create";
$sql .= ") VALUES (";
$sql .= " " . (!isset($this->ref) ? '' : "'" . $this->db->escape($this->ref) . "'") . ",";
$sql .= " " . (!isset($this->track_id) ? 'NULL' : "'" . $this->db->escape($this->track_id) . "'") . ",";
$sql .= " " . ($this->fk_soc > 0 ? $this->db->escape($this->fk_soc) : "null") . ",";
$sql .= " " . ($this->fk_project > 0 ? $this->db->escape($this->fk_project) : "null") . ",";
$sql .= " " . (!isset($this->origin_email) ? 'NULL' : "'" . $this->db->escape($this->origin_email) . "'") . ",";
$sql .= " " . ($this->fk_user_create > 0 ? $this->fk_user_create : ($user->id > 0 ? $user->id : 'NULL')) . ",";
$sql .= " " . ($this->fk_user_assign > 0 ? $this->fk_user_assign : 'NULL') . ",";
$sql .= " " . (!isset($this->subject) ? 'NULL' : "'" . $this->db->escape($this->subject) . "'") . ",";
$sql .= " " . (!isset($this->message) ? 'NULL' : "'" . $this->db->escape($this->message) . "'") . ",";
$sql .= " " . (!isset($this->fk_statut) ? '0' : "'" . $this->db->escape($this->fk_statut) . "'") . ",";
$sql .= " " . (!isset($this->resolution) ? 'NULL' : "'" . $this->db->escape($this->resolution) . "'") . ",";
$sql .= " " . (!isset($this->progress) ? '0' : "'" . $this->db->escape($this->progress) . "'") . ",";
$sql .= " " . (!isset($this->timing) ? 'NULL' : "'" . $this->db->escape($this->timing) . "'") . ",";
$sql .= " " . (!isset($this->type_code) ? 'NULL' : "'" . $this->db->escape($this->type_code) . "'") . ",";
$sql .= " " . (!isset($this->category_code) ? 'NULL' : "'" . $this->db->escape($this->category_code) . "'") . ",";
$sql .= " " . (!isset($this->severity_code) ? 'NULL' : "'" . $this->db->escape($this->severity_code) . "'") . ",";
$sql .= " " . (!isset($this->datec) || dol_strlen($this->datec) == 0 ? 'NULL' : "'" . $this->db->idate($this->datec) . "'") . ",";
$sql .= " " . (!isset($this->date_read) || dol_strlen($this->date_read) == 0 ? 'NULL' : "'" . $this->db->idate($this->date_read) . "'") . ",";
$sql .= " " . (!isset($this->date_close) || dol_strlen($this->date_close) == 0 ? 'NULL' : "'" . $this->db->idate($this->date_close) . "'") . "";
$sql .= ", " . $conf->entity;
$sql .= ", " . (!isset($this->notify_tiers_at_create) ? '1' : "'" . $this->db->escape($this->notify_tiers_at_create) . "'");
$sql .= ")";
$this->db->begin();
dol_syslog(get_class($this) . "::create sql=" . $sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if (!$resql) {
$error++;
$this->errors[] = "Error " . $this->db->lasterror();
}
if (!$error) {
$this->id = $this->db->last_insert_id(MAIN_DB_PREFIX . "ticketsup");
if (!$notrigger) {
// Call trigger
$result=$this->call_trigger('TICKET_CREATE', $user);
if ($result < 0) {
$error++;
}
// End call triggers
}
}
//Update extrafield
if (!$error) {
if (empty($conf->global->MAIN_EXTRAFIELDS_DISABLED)) { // For avoid conflicts if trigger used
$result = $this->insertExtraFields();
if ($result < 0) {
$error++;
}
}
}
// Commit or rollback
if ($error) {
foreach ($this->errors as $errmsg) {
dol_syslog(get_class($this) . "::create " . $errmsg, LOG_ERR);
$this->error .= ($this->error ? ', ' . $errmsg : $errmsg);
}
$this->db->rollback();
return -1 * $error;
} else {
$this->db->commit();
return $this->id;
}
} else {
$this->db->rollback();
dol_syslog(get_class($this) . "::Create fails verify " . join(',', $this->errors), LOG_WARNING);
return -3;
}
}
/**
* Load object in memory from the database
*
* @param int $id Id object
* @param string $ref Ref
* @param string $track_id Track id, a hash like ref
* @return int <0 if KO, >0 if OK
*/
public function fetch($id = '', $ref = '', $track_id = '')
{
global $langs;
// Check parameters
if (! $id && ! $track_id && ! $ref) {
$this->error = 'ErrorWrongParameters';
dol_print_error(get_class($this) . "::fetch " . $this->error);
return -1;
}
$sql = "SELECT";
$sql .= " t.rowid,";
$sql .= " t.ref,";
$sql .= " t.track_id,";
$sql .= " t.fk_soc,";
$sql .= " t.fk_project,";
$sql .= " t.origin_email,";
$sql .= " t.fk_user_create,";
$sql .= " t.fk_user_assign,";
$sql .= " t.subject,";
$sql .= " t.message,";
$sql .= " t.fk_statut,";
$sql .= " t.resolution,";
$sql .= " t.progress,";
$sql .= " t.timing,";
$sql .= " t.type_code,";
$sql .= " t.category_code,";
$sql .= " t.severity_code,";
$sql .= " t.datec,";
$sql .= " t.date_read,";
$sql .= " t.date_close,";
$sql .= " t.tms";
$sql .= ", type.code as type_code, type.label as type_label, category.code as category_code, category.label as category_label, severity.code as severity_code, severity.label as severity_label";
$sql .= " FROM " . MAIN_DB_PREFIX . "ticketsup as t";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticketsup_type as type ON type.code=t.type_code";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticketsup_category as category ON category.code=t.category_code";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticketsup_severity as severity ON severity.code=t.severity_code";
if ($id) {
$sql .= " WHERE t.rowid = " . $this->db->escape($id);
} else {
$sql .= " WHERE t.entity IN (" . getEntity($this->element, 1) . ")";
if ($track_id) {
$sql .= " AND t.track_id = '" . $this->db->escape($track_id) . "'";
} elseif ($ref) {
$sql .= " AND t.ref = '" . $this->db->escape($ref) . "'";
}
}
dol_syslog(get_class($this) . "::fetch sql=" . $sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if ($resql) {
if ($this->db->num_rows($resql)) {
$obj = $this->db->fetch_object($resql);
$this->id = $obj->rowid;
$this->ref = $obj->ref;
$this->track_id = $obj->track_id;
$this->fk_soc = $obj->fk_soc;
$this->socid = $obj->fk_soc; // for fetch_thirdparty() method
$this->fk_project = $obj->fk_project;
$this->origin_email = $obj->origin_email;
$this->fk_user_create = $obj->fk_user_create;
$this->fk_user_assign = $obj->fk_user_assign;
$this->subject = $obj->subject;
$this->message = $obj->message;
$this->fk_statut = $obj->fk_statut;
$this->resolution = $obj->resolution;
$this->progress = $obj->progress;
$this->timing = $obj->timing;
$this->type_code = $obj->type_code;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_type = ($langs->trans("TicketTypeShort" . $obj->type_code) != ("TicketTypeShort" . $obj->type_code) ? $langs->trans("TicketTypeShort" . $obj->type_code) : ($obj->type_label != '-' ? $obj->type_label : ''));
$this->type_label = $label_type;
$this->category_code = $obj->category_code;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_category = ($langs->trans("TicketCategoryShort" . $obj->category_code) != ("TicketCategoryShort" . $obj->category_code) ? $langs->trans("TicketCategoryShort" . $obj->category_code) : ($obj->category_label != '-' ? $obj->category_label : ''));
$this->category_label = $label_category;
$this->severity_code = $obj->severity_code;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_severity = ($langs->trans("TicketSeverityShort" . $obj->severity_code) != ("TicketSeverityShort" . $obj->severity_code) ? $langs->trans("TicketSeverityShort" . $obj->severity_code) : ($obj->severity_label != '-' ? $obj->severity_label : ''));
$this->severity_label = $label_severity;
$this->datec = $this->db->jdate($obj->datec);
$this->date_read = $this->db->jdate($obj->date_read);
$this->date_close = $this->db->jdate($obj->date_close);
$this->tms = $this->db->jdate($obj->tms);
$this->fetch_optionals();
}
$this->db->free($resql);
return 1;
} else {
$this->error = "Error " . $this->db->lasterror();
dol_syslog(get_class($this) . "::fetch " . $this->error, LOG_ERR);
return -1;
}
}
/**
* Load all objects in memory from database
*
* @param User $user User for action
* @param string $sortorder Sort order
* @param string $sortfield Sort field
* @param int $limit page number
* @param int $offset Offset for query
* @param int $arch archive or not (not used)
* @param array $filter Filter for query
* output
* @return int <0 if KO, >0 if OK
*/
public function fetchAll($user, $sortorder = 'ASC', $sortfield = 't.datec', $limit = '', $offset = 0, $arch = '', $filter = '')
{
global $langs;
$extrafields = new ExtraFields($this->db);
// fetch optionals attributes and labels
$extralabels = $extrafields->fetch_name_optionals_label($this->element);
$sql = "SELECT";
$sql .= " t.rowid,";
$sql .= " t.ref,";
$sql .= " t.track_id,";
$sql .= " t.fk_soc,";
$sql .= " t.fk_project,";
$sql .= " t.origin_email,";
$sql .= " t.fk_user_create, uc.lastname as user_create_lastname, uc.firstname as user_create_firstname,";
$sql .= " t.fk_user_assign, ua.lastname as user_assign_lastname, ua.firstname as user_assign_firstname,";
$sql .= " t.subject,";
$sql .= " t.message,";
$sql .= " t.fk_statut,";
$sql .= " t.resolution,";
$sql .= " t.progress,";
$sql .= " t.timing,";
$sql .= " t.type_code,";
$sql .= " t.category_code,";
$sql .= " t.severity_code,";
$sql .= " t.datec,";
$sql .= " t.date_read,";
$sql .= " t.date_close,";
$sql .= " t.tms";
$sql .= ", type.label as type_label, category.label as category_label, severity.label as severity_label";
// Add fields for extrafields
foreach ($extrafields->attribute_list as $key => $val) {
$sql .= ($extrafields->attribute_type[$key] != 'separate' ? ",ef." . $key . ' as options_' . $key : '');
}
$sql .= " FROM " . MAIN_DB_PREFIX . "ticketsup as t";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticketsup_type as type ON type.code=t.type_code";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticketsup_category as category ON category.code=t.category_code";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticketsup_severity as severity ON severity.code=t.severity_code";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "societe as s ON s.rowid=t.fk_soc";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "user as uc ON uc.rowid=t.fk_user_create";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "user as ua ON ua.rowid=t.fk_user_assign";
if (is_array($extrafields->attribute_label) && count($extrafields->attribute_label)) {
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "ticketsup_extrafields as ef on (t.rowid = ef.fk_object)";
}
if (!$user->rights->societe->client->voir && !$user->socid) {
$sql .= ", " . MAIN_DB_PREFIX . "societe_commerciaux as sc";
}
$sql .= " WHERE t.entity IN (" . getEntity('ticketsup') . ")";
// Manage filter
if (!empty($filter)) {
foreach ($filter as $key => $value) {
if (strpos($key, 'date')) { // To allow $filter['YEAR(s.dated)']=>$year
$sql .= ' AND ' . $key . ' = \'' . $value . '\'';
} elseif (($key == 't.fk_user_assign') || ($key == 't.type_code') || ($key == 't.category_code') || ($key == 't.severity_code') || ($key == 't.fk_soc')) {
$sql .= " AND " . $key . " = '" . $this->db->escape($value) ."'";
} elseif ($key == 't.fk_statut') {
if (is_array($value) && count($value) > 0) {
$sql .= 'AND ' . $key . ' IN (' . implode(',', $value) . ')';
} else {
$sql .= ' AND ' . $key . ' = ' . $this->db->escape($value);
}
} else {
$sql .= ' AND ' . $key . ' LIKE \'%' . $value . '%\'';
}
}
}
if (!$user->rights->societe->client->voir && !$user->socid) {
$sql .= " AND t.fk_soc = sc.fk_soc AND sc.fk_user = " . $user->id;
} elseif ($user->socid) {
$sql .= " AND t.fk_soc = " . $user->socid;
}
$sql .= " ORDER BY " . $sortfield . ' ' . $sortorder;
if (!empty($limit)) {
$sql .= ' ' . $this->db->plimit($limit + 1, $offset);
}
dol_syslog(get_class($this) . "::fetch_all sql=" . $sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if ($resql) {
$this->lines = array();
$num = $this->db->num_rows($resql);
$i = 0;
if ($num) {
while ($i < $num) {
$obj = $this->db->fetch_object($resql);
$line = new TicketsLine();
$line->rowid = $obj->rowid;
$line->ref = $obj->ref;
$line->track_id = $obj->track_id;
$line->fk_soc = $obj->fk_soc;
$line->fk_project = $obj->fk_project;
$line->origin_email = $obj->origin_email;
$line->fk_user_create = $obj->fk_user_create;
$line->user_create_lastname = $obj->user_create_lastname;
$line->user_create_firstname = $obj->user_create_firstname;
$line->fk_user_assign = $obj->fk_user_assign;
$line->user_assign_lastname = $obj->user_assign_lastname;
$line->user_assign_firstname = $obj->user_assign_firstname;
$line->subject = $obj->subject;
$line->message = $obj->message;
$line->fk_statut = $obj->fk_statut;
$line->resolution = $obj->resolution;
$line->progress = $obj->progress;
$line->timing = $obj->timing;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_type = ($langs->trans("TicketTypeShort" . $obj->type_code) != ("TicketTypeShort" . $obj->type_code) ? $langs->trans("TicketTypeShort" . $obj->type_code) : ($obj->type_label != '-' ? $obj->type_label : ''));
$line->type_label = $label_type;
$this->category_code = $obj->category_code;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_category = ($langs->trans("TicketCategoryShort" . $obj->category_code) != ("TicketCategoryShort" . $obj->category_code) ? $langs->trans("TicketCategoryShort" . $obj->category_code) : ($obj->category_label != '-' ? $obj->category_label : ''));
$line->category_label = $label_category;
$this->severity_code = $obj->severity_code;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_severity = ($langs->trans("TicketSeverityShort" . $obj->severity_code) != ("TicketSeverityShort" . $obj->severity_code) ? $langs->trans("TicketSeverityShort" . $obj->severity_code) : ($obj->severity_label != '-' ? $obj->severity_label : ''));
$line->severity_label = $label_severity;
$line->datec = $this->db->jdate($obj->datec);
$line->date_read = $this->db->jdate($obj->date_read);
$line->date_close = $this->db->jdate($obj->date_close);
// Extra fields
if (is_array($extrafields->attribute_label) && count($extrafields->attribute_label)) {
foreach ($extrafields->attribute_label as $key => $val) {
$tmpkey = 'options_' . $key;
$line->{$tmpkey} = $obj->$tmpkey;
}
}
$this->lines[$i] = $line;
$i++;
}
}
$this->db->free($resql);
return $num;
} else {
$this->error = "Error " . $this->db->lasterror();
dol_syslog(get_class($this) . "::fetch_all " . $this->error, LOG_ERR);
return -1;
}
}
/**
* Update object into database
*
* @param User $user User that modifies
* @param int $notrigger 0=launch triggers after, 1=disable triggers
* @return int <0 if KO, >0 if OK
*/
public function update($user = 0, $notrigger = 0)
{
global $conf, $langs, $hookmanager;
$error = 0;
// Clean parameters
if (isset($this->ref)) {
$this->ref = trim($this->ref);
}
if (isset($this->track_id)) {
$this->track_id = trim($this->track_id);
}
if (isset($this->fk_soc)) {
$this->fk_soc = trim($this->fk_soc);
}
if (isset($this->fk_project)) {
$this->fk_project = trim($this->fk_project);
}
if (isset($this->origin_email)) {
$this->origin_email = trim($this->origin_email);
}
if (isset($this->fk_user_create)) {
$this->fk_user_create = trim($this->fk_user_create);
}
if (isset($this->fk_user_assign)) {
$this->fk_user_assign = trim($this->fk_user_assign);
}
if (isset($this->subject)) {
$this->subject = trim($this->subject);
}
if (isset($this->message)) {
$this->message = trim($this->message);
}
if (isset($this->fk_statut)) {
$this->fk_statut = trim($this->fk_statut);
}
if (isset($this->resolution)) {
$this->resolution = trim($this->resolution);
}
if (isset($this->progress)) {
$this->progress = trim($this->progress);
}
if (isset($this->timing)) {
$this->timing = trim($this->timing);
}
if (isset($this->type_code)) {
$this->timing = trim($this->type_code);
}
if (isset($this->category_code)) {
$this->timing = trim($this->category_code);
}
if (isset($this->severity_code)) {
$this->timing = trim($this->severity_code);
}
// Check parameters
// Put here code to add a control on parameters values
// Update request
$sql = "UPDATE " . MAIN_DB_PREFIX . "ticketsup SET";
$sql .= " ref=" . (isset($this->ref) ? "'" . $this->db->escape($this->ref) . "'" : "") . ",";
$sql .= " track_id=" . (isset($this->track_id) ? "'" . $this->db->escape($this->track_id) . "'" : "null") . ",";
$sql .= " fk_soc=" . (isset($this->fk_soc) ? "'" . $this->db->escape($this->fk_soc) . "'" : "null") . ",";
$sql .= " fk_project=" . (isset($this->fk_project) ? "'" . $this->db->escape($this->fk_project) . "'" : "null") . ",";
$sql .= " origin_email=" . (isset($this->origin_email) ? "'" . $this->db->escape($this->origin_email) . "'" : "null") . ",";
$sql .= " fk_user_create=" . (isset($this->fk_user_create) ? $this->fk_user_create : "null") . ",";
$sql .= " fk_user_assign=" . (isset($this->fk_user_assign) ? $this->fk_user_assign : "null") . ",";
$sql .= " subject=" . (isset($this->subject) ? "'" . $this->db->escape($this->subject) . "'" : "null") . ",";
$sql .= " message=" . (isset($this->message) ? "'" . $this->db->escape($this->message) . "'" : "null") . ",";
$sql .= " fk_statut=" . (isset($this->fk_statut) ? $this->fk_statut : "null") . ",";
$sql .= " resolution=" . (isset($this->resolution) ? $this->resolution : "null") . ",";
$sql .= " progress=" . (isset($this->progress) ? "'" . $this->db->escape($this->progress) . "'" : "null") . ",";
$sql .= " timing=" . (isset($this->timing) ? "'" . $this->db->escape($this->timing) . "'" : "null") . ",";
$sql .= " type_code=" . (isset($this->type_code) ? "'" . $this->db->escape($this->type_code) . "'" : "null") . ",";
$sql .= " category_code=" . (isset($this->category_code) ? "'" . $this->db->escape($this->category_code) . "'" : "null") . ",";
$sql .= " severity_code=" . (isset($this->severity_code) ? "'" . $this->db->escape($this->severity_code) . "'" : "null") . ",";
$sql .= " datec=" . (dol_strlen($this->datec) != 0 ? "'" . $this->db->idate($this->datec) . "'" : 'null') . ",";
$sql .= " date_read=" . (dol_strlen($this->date_read) != 0 ? "'" . $this->db->idate($this->date_read) . "'" : 'null') . ",";
$sql .= " date_close=" . (dol_strlen($this->date_close) != 0 ? "'" . $this->db->idate($this->date_close) . "'" : 'null') . "";
$sql .= " WHERE rowid=" . $this->id;
$this->db->begin();
dol_syslog(get_class($this) . "::update sql=" . $sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if (!$resql) {
$error++;
$this->errors[] = "Error " . $this->db->lasterror();
}
if (!$error) {
// FIXME le hook fait double emploi avec le trigger !!
$hookmanager->initHooks(array('TicketSupDao'));
$parameters = array('ticketsupid' => $this->id);
$reshook = $hookmanager->executeHooks('insertExtraFields', $parameters, $this, $action); // Note that $action and $object may have been modified by some hooks
if (empty($reshook)) {
if (empty($conf->global->MAIN_EXTRAFIELDS_DISABLED)) { // For avoid conflicts if trigger used
$result = $this->insertExtraFields();
if ($result < 0) {
$error++;
}
}
} elseif ($reshook < 0) {
$error++;
}
if (!$notrigger) {
// Call trigger
$result=$this->call_trigger('TICKET_MODIFY', $user);
if ($result < 0) {
$error++;
}
// End call triggers
}
}
// Commit or rollback
if ($error) {
foreach ($this->errors as $errmsg) {
dol_syslog(get_class($this) . "::update " . $errmsg, LOG_ERR);
$this->error .= ($this->error ? ', ' . $errmsg : $errmsg);
}
$this->db->rollback();
return -1 * $error;
} else {
$this->db->commit();
return 1;
}
}
/**
* Delete object in database
*
* @param User $user User that deletes
* @param int $notrigger 0=launch triggers after, 1=disable triggers
* @return int <0 if KO, >0 if OK
*/
public function delete($user, $notrigger = 0)
{
global $conf, $langs;
$error = 0;
$this->db->begin();
if (!$error) {
if (!$notrigger) {
// Call trigger
$result = $this->call_trigger('TICKET_DELETE', $user);
if ($result < 0) {
$error++;
}
// End call triggers
}
}
if (!$error) {
// Delete linked contacts
$res = $this->delete_linked_contact();
if ($res < 0) {
dol_syslog(get_class($this) . "::delete error", LOG_ERR);
$error++;
}
}
if (!$error) {
// Delete linked object
$res = $this->deleteObjectLinked();
if ($res < 0) $error++;
}
if (!$error) {
$sql = "DELETE FROM " . MAIN_DB_PREFIX . "ticketsup_logs";
$sql .= " WHERE fk_track_id = '" . $this->db->escape($this->track_id) . "'";
$resql = $this->db->query($sql);
}
if (!$error) {
$sql = "DELETE FROM " . MAIN_DB_PREFIX . "ticketsup_msg";
$sql .= " WHERE fk_track_id = '" . $this->db->escape($this->track_id) . "'";
$resql = $this->db->query($sql);
}
// Removed extrafields
if (!$error) {
$result = $this->deleteExtraFields();
if ($result < 0) {
$error++;
dol_syslog(get_class($this) . "::delete error -3 " . $this->error, LOG_ERR);
}
}
if (!$error) {
$sql = "DELETE FROM " . MAIN_DB_PREFIX . "ticketsup";
$sql .= " WHERE rowid=" . $this->id;
dol_syslog(get_class($this) . "::delete sql=" . $sql);
$resql = $this->db->query($sql);
if (!$resql) {
$error++;
$this->errors[] = "Error " . $this->db->lasterror();
}
}
// Commit or rollback
if ($error) {
foreach ($this->errors as $errmsg) {
dol_syslog(get_class($this) . "::delete " . $errmsg, LOG_ERR);
$this->error .= ($this->error ? ', ' . $errmsg : $errmsg);
}
$this->db->rollback();
return -1 * $error;
} else {
$this->db->commit();
return 1;
}
}
/**
* Load an object from its id and create a new one in database
*
* @param int $fromid Id of object to clone
* @return int New id of clone
*/
public function createFromClone($fromid)
{
global $user, $langs;
$error = 0;
$object = new Ticketsup($this->db);
$this->db->begin();
// Load source object
$object->fetch($fromid);
$object->id = 0;
$object->statut = 0;
// Clear fields
// ...
// Create clone
$result = $object->create($user);
// Other options
if ($result < 0) {
$this->error = $object->error;
$error++;
}
if (!$error) {
}
// End
if (!$error) {
$this->db->commit();
return $object->id;
} else {
$this->db->rollback();
return -1;
}
}
/**
* Initialise object with example values
* Id must be 0 if object instance is a specimen
*
* @return void