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html.formticket.class.php
1793 lines (1571 loc) · 74 KB
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html.formticket.class.php
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<?php
/* Copyright (C) 2013-2015 Jean-François FERRY <hello@librethic.io>
* Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
* Copyright (C) 2019-2024 Frédéric France <frederic.france@free.fr>
* Copyright (C) 2021 Juanjo Menent <jmenent@2byte.es>
* Copyright (C) 2021 Alexandre Spangaro <aspangaro@open-dsi.fr>
* Copyright (C) 2023 Charlene Benke <charlene.r@patas-monkey.com>
* Copyright (C) 2024 MDW <mdeweerd@users.noreply.github.com>
* Copyright (C) 2024 Irvine FLEITH <irvine.fleith@atm-consulting.fr>
*
* This program is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*/
/**
* \file htdocs/core/class/html.formticket.class.php
* \ingroup ticket
* \brief File of class to generate the form for creating a new ticket.
*/
require_once DOL_DOCUMENT_ROOT . '/core/class/html.form.class.php';
require_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php';
require_once DOL_DOCUMENT_ROOT . '/core/class/html.formprojet.class.php';
if (!class_exists('FormCompany')) {
include DOL_DOCUMENT_ROOT.'/core/class/html.formcompany.class.php';
}
/**
* Class to generate the form for creating a new ticket.
* Usage: $formticket = new FormTicket($db)
* $formticket->proprietes = 1 or string or array of values
* $formticket->show_form() shows the form
*
* @package Ticket
*/
class FormTicket
{
/**
* @var DoliDB Database handler.
*/
public $db;
/**
* @var string A hash value of the ticket. Duplicate of ref but for public purposes.
*/
public $track_id;
/**
* @var string Email $trackid. Used also for the $keytoavoidconflict to name session vars to upload files.
*/
public $trackid;
/**
* @var int ID
*/
public $fk_user_create;
public $message;
public $topic_title;
public $action;
public $withtopic;
public $withemail;
/**
* @var int $withsubstit Show substitution array
*/
public $withsubstit;
public $withfile;
public $withfilereadonly;
public $backtopage;
public $ispublic; // to show information or not into public form
public $withtitletopic;
public $withtopicreadonly;
public $withreadid;
public $withcompany; // to show company drop-down list
public $withfromsocid;
public $withfromcontactid;
public $withnotifytiersatcreate;
public $withusercreate; // to show name of creating user in form
public $withcreatereadonly;
/**
* @var int withextrafields
*/
public $withextrafields;
public $withref; // to show ref field
public $withcancel;
public $type_code;
public $category_code;
public $severity_code;
/**
*
* @var array $substit Substitutions
*/
public $substit = array();
public $param = array();
/**
* @var string Error code (or message)
*/
public $error;
public $errors = array();
/**
* Constructor
*
* @param DoliDB $db Database handler
*/
public function __construct($db)
{
global $conf;
$this->db = $db;
$this->action = 'add';
$this->withcompany = !getDolGlobalInt("TICKETS_NO_COMPANY_ON_FORM") && isModEnabled("societe");
$this->withfromsocid = 0;
$this->withfromcontactid = 0;
$this->withreadid = 0;
//$this->withtitletopic='';
$this->withnotifytiersatcreate = 0;
$this->withusercreate = 1;
$this->withcreatereadonly = 1;
$this->withemail = 0;
$this->withref = 0;
$this->withextrafields = 0; // to show extrafields or not
//$this->withtopicreadonly=0;
}
/**
*
* Check required fields
*
* @param array<string, array<string, string>> $fields Array of fields to check
* @param int $errors Reference of errors variable
* @return void
*/
public static function checkRequiredFields(array $fields, int &$errors)
{
global $langs;
foreach ($fields as $field => $type) {
if (!GETPOST($field, $type['check'])) {
$errors++;
setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities($type['langs'])), null, 'errors');
}
}
}
/**
* Show the form to input ticket
*
* @param int $withdolfichehead With dol_get_fiche_head() and dol_get_fiche_end()
* @param string $mode Mode ('create' or 'edit')
* @param int $public 1=If we show the form for the public interface
* @param Contact|null $with_contact [=NULL] Contact to link to this ticket if it exists
* @param string $action [=''] Action in card
* @param ?Ticket $object [=NULL] Ticket object
* @return void
*/
public function showForm($withdolfichehead = 0, $mode = 'edit', $public = 0, Contact $with_contact = null, $action = '', Ticket $object = null)
{
global $conf, $langs, $user, $hookmanager;
// Load translation files required by the page
$langs->loadLangs(array('other', 'mails', 'ticket'));
if ($mode == 'create') {
$ref = GETPOSTISSET("ref") ? GETPOST("ref", 'alpha') : '';
$type_code = GETPOSTISSET('type_code') ? GETPOST('type_code', 'alpha') : '';
$category_code = GETPOSTISSET('category_code') ? GETPOST('category_code', 'alpha') : '';
$severity_code = GETPOSTISSET('severity_code') ? GETPOST('severity_code', 'alpha') : '';
$subject = GETPOSTISSET('subject') ? GETPOST('subject', 'alpha') : '';
$email = GETPOSTISSET('email') ? GETPOST('email', 'alpha') : '';
$msg = GETPOSTISSET('message') ? GETPOST('message', 'restricthtml') : '';
$projectid = GETPOSTISSET('projectid') ? GETPOSTINT('projectid', 'int') : '';
$user_assign = GETPOSTISSET('fk_user_assign') ? GETPOSTINT('fk_user_assign') : $this->fk_user_create;
} else {
$ref = GETPOSTISSET("ref") ? GETPOST("ref", 'alpha') : $object->ref;
$type_code = GETPOSTISSET('type_code') ? GETPOST('type_code', 'alpha') : $object->type_code;
$category_code = GETPOSTISSET('category_code') ? GETPOST('category_code', 'alpha') : $object->category_code;
$severity_code = GETPOSTISSET('severity_code') ? GETPOST('severity_code', 'alpha') : $object->severity_code;
$subject = GETPOSTISSET('subject') ? GETPOST('subject', 'alpha') : $object->subject;
$email = GETPOSTISSET('email') ? GETPOST('email', 'alpha') : $object->email_from;
$msg = GETPOSTISSET('message') ? GETPOST('message', 'restricthtml') : $object->message;
$projectid = GETPOSTISSET('projectid') ? GETPOSTINT('projectid', 'int') : $object->fk_project;
$user_assign = GETPOSTISSET('fk_user_assign') ? GETPOSTINT('fk_user_assign') : $object->fk_user_assign;
}
$form = new Form($this->db);
$formcompany = new FormCompany($this->db);
$ticketstatic = new Ticket($this->db);
$soc = new Societe($this->db);
if (!empty($this->withfromsocid) && $this->withfromsocid > 0) {
$soc->fetch($this->withfromsocid);
}
$ticketstat = new Ticket($this->db);
$extrafields = new ExtraFields($this->db);
$extrafields->fetch_name_optionals_label($ticketstat->table_element);
print "\n<!-- Begin form TICKET -->\n";
if ($withdolfichehead) {
print dol_get_fiche_head(null, 'card', '', 0, '');
}
print '<form method="POST" '.($withdolfichehead ? '' : 'style="margin-bottom: 30px;" ').'name="ticket" id="form_create_ticket" enctype="multipart/form-data" action="'.(!empty($this->param["returnurl"]) ? $this->param["returnurl"] : $_SERVER['PHP_SELF']).'">';
print '<input type="hidden" name="token" value="'.newToken().'">';
print '<input type="hidden" name="action" value="'.$this->action.'">';
if (!empty($object->id)) print '<input type="hidden" name="id" value="'. $object->id .'">';
print '<input type="hidden" name="trackid" value="'.$this->trackid.'">';
foreach ($this->param as $key => $value) {
print '<input type="hidden" name="'.$key.'" value="'.$value.'">';
}
print '<input type="hidden" name="fk_user_create" value="'.$this->fk_user_create.'">';
print '<table class="border centpercent">';
if ($this->withref) {
// Ref
$defaultref = $ticketstat->getDefaultRef();
if ($mode == 'edit') {
$defaultref = $object->ref;
}
print '<tr><td class="titlefieldcreate"><span class="fieldrequired">'.$langs->trans("Ref").'</span></td><td>';
print '<input type="text" name="ref" value="'.dol_escape_htmltag($defaultref).'">';
print '</td></tr>';
}
// TITLE
if ($this->withemail) {
print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">'.$langs->trans("Email").'</span></label></td><td>';
print '<input class="text minwidth200" id="email" name="email" value="'.$email.'" autofocus>';
print '</td></tr>';
if ($with_contact) {
// contact search and result
$html_contact_search = '';
$html_contact_search .= '<tr id="contact_search_line">';
$html_contact_search .= '<td class="titlefield">';
$html_contact_search .= '<label for="contact"><span class="fieldrequired">' . $langs->trans('Contact') . '</span></label>';
$html_contact_search .= '<input type="hidden" id="contact_id" name="contact_id" value="" />';
$html_contact_search .= '</td>';
$html_contact_search .= '<td id="contact_search_result"></td>';
$html_contact_search .= '</tr>';
print $html_contact_search;
// contact lastname
$html_contact_lastname = '';
$html_contact_lastname .= '<tr id="contact_lastname_line" class="contact_field"><td class="titlefield"><label for="contact_lastname"><span class="fieldrequired">' . $langs->trans('Lastname') . '</span></label></td><td>';
$html_contact_lastname .= '<input type="text" id="contact_lastname" name="contact_lastname" value="' . dol_escape_htmltag(GETPOSTISSET('contact_lastname') ? GETPOST('contact_lastname', 'alphanohtml') : '') . '" />';
$html_contact_lastname .= '</td></tr>';
print $html_contact_lastname;
// contact firstname
$html_contact_firstname = '';
$html_contact_firstname .= '<tr id="contact_firstname_line" class="contact_field"><td class="titlefield"><label for="contact_firstname"><span class="fieldrequired">' . $langs->trans('Firstname') . '</span></label></td><td>';
$html_contact_firstname .= '<input type="text" id="contact_firstname" name="contact_firstname" value="' . dol_escape_htmltag(GETPOSTISSET('contact_firstname') ? GETPOST('contact_firstname', 'alphanohtml') : '') . '" />';
$html_contact_firstname .= '</td></tr>';
print $html_contact_firstname;
// company name
$html_company_name = '';
$html_company_name .= '<tr id="contact_company_name_line" class="contact_field"><td><label for="company_name"><span>' . $langs->trans('Company') . '</span></label></td><td>';
$html_company_name .= '<input type="text" id="company_name" name="company_name" value="' . dol_escape_htmltag(GETPOSTISSET('company_name') ? GETPOST('company_name', 'alphanohtml') : '') . '" />';
$html_company_name .= '</td></tr>';
print $html_company_name;
// contact phone
$html_contact_phone = '';
$html_contact_phone .= '<tr id="contact_phone_line" class="contact_field"><td><label for="contact_phone"><span>' . $langs->trans('Phone') . '</span></label></td><td>';
$html_contact_phone .= '<input type="text" id="contact_phone" name="contact_phone" value="' . dol_escape_htmltag(GETPOSTISSET('contact_phone') ? GETPOST('contact_phone', 'alphanohtml') : '') . '" />';
$html_contact_phone .= '</td></tr>';
print $html_contact_phone;
// search contact form email
$langs->load('errors');
print '<script nonce="'.getNonce().'" type="text/javascript">
jQuery(document).ready(function() {
var contact = jQuery.parseJSON("'.dol_escape_js(json_encode($with_contact), 2).'");
jQuery("#contact_search_line").hide();
if (contact) {
if (contact.id > 0) {
jQuery("#contact_search_line").show();
jQuery("#contact_id").val(contact.id);
jQuery("#contact_search_result").html(contact.firstname+" "+contact.lastname);
jQuery(".contact_field").hide();
} else {
jQuery(".contact_field").show();
}
}
jQuery("#email").change(function() {
jQuery("#contact_search_line").show();
jQuery("#contact_search_result").html("'.dol_escape_js($langs->trans('Select2SearchInProgress')).'");
jQuery("#contact_id").val("");
jQuery("#contact_lastname").val("");
jQuery("#contact_firstname").val("");
jQuery("#company_name").val("");
jQuery("#contact_phone").val("");
jQuery.getJSON(
"'.dol_escape_js(dol_buildpath('/public/ticket/ajax/ajax.php', 1)).'",
{
action: "getContacts",
email: jQuery("#email").val()
},
function(response) {
if (response.error) {
jQuery("#contact_search_result").html("<span class=\"error\">"+response.error+"</span>");
} else {
var contact_list = response.contacts;
if (contact_list.length == 1) {
var contact = contact_list[0];
jQuery("#contact_id").val(contact.id);
jQuery("#contact_search_result").html(contact.firstname+" "+contact.lastname);
jQuery(".contact_field").hide();
} else if (contact_list.length <= 0) {
jQuery("#contact_search_line").hide();
jQuery(".contact_field").show();
}
}
}
).fail(function(jqxhr, textStatus, error) {
var error_msg = "'.dol_escape_js($langs->trans('ErrorAjaxRequestFailed')).'"+" ["+textStatus+"] : "+error;
jQuery("#contact_search_result").html("<span class=\"error\">"+error_msg+"</span>");
});
});
});
</script>';
}
}
// If ticket created from another object
$subelement = '';
if (isset($this->param['origin']) && $this->param['originid'] > 0) {
// Parse element/subelement (ex: project_task)
$element = $subelement = $this->param['origin'];
$regs = array();
if (preg_match('/^([^_]+)_([^_]+)/i', $this->param['origin'], $regs)) {
$element = $regs[1];
$subelement = $regs[2];
}
dol_include_once('/'.$element.'/class/'.$subelement.'.class.php');
$classname = ucfirst($subelement);
$objectsrc = new $classname($this->db);
$objectsrc->fetch(GETPOSTINT('originid'));
if (empty($objectsrc->lines) && method_exists($objectsrc, 'fetch_lines')) {
$objectsrc->fetch_lines();
}
$objectsrc->fetch_thirdparty();
$newclassname = $classname;
print '<tr><td>'.$langs->trans($newclassname).'</td><td colspan="2"><input name="'.$subelement.'id" value="'.GETPOST('originid').'" type="hidden" />'.$objectsrc->getNomUrl(1).'</td></tr>';
}
// Type of Ticket
print '<tr><td class="titlefield"><span class="fieldrequired"><label for="selecttype_code">'.$langs->trans("TicketTypeRequest").'</span></label></td><td>';
$this->selectTypesTickets($type_code, 'type_code', '', 2, 1, 0, 0, 'minwidth200');
print '</td></tr>';
// Group => Category
print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">'.$langs->trans("TicketCategory").'</span></label></td><td>';
$filter = '';
if ($public) {
$filter = 'public=1';
}
$this->selectGroupTickets($category_code, 'category_code', $filter, 2, 1, 0, 0, 'minwidth200');
print '</td></tr>';
// Severity => Priority
print '<tr><td><span class="fieldrequired"><label for="selectseverity_code">'.$langs->trans("TicketSeverity").'</span></label></td><td>';
$this->selectSeveritiesTickets($severity_code, 'severity_code', '', 2, 1);
print '</td></tr>';
if (isModEnabled('knowledgemanagement')) {
// KM Articles
print '<tr id="KWwithajax" class="hidden"><td></td></tr>';
print '<!-- Script to manage change of ticket group -->
<script nonce="'.getNonce().'">
jQuery(document).ready(function() {
function groupticketchange() {
console.log("We called groupticketchange, so we try to load list KM linked to event");
$("#KWwithajax").html("");
idgroupticket = $("#selectcategory_code").val();
console.log("We have selected id="+idgroupticket);
if (idgroupticket != "") {
$.ajax({ url: \''.DOL_URL_ROOT.'/core/ajax/fetchKnowledgeRecord.php\',
data: { action: \'getKnowledgeRecord\', idticketgroup: idgroupticket, token: \''.newToken().'\', lang:\''.$langs->defaultlang.'\', public:'.($public).' },
type: \'GET\',
success: function(response) {
var urllist = \'\';
console.log("We received response "+response);
if (typeof response == "object") {
console.log("response is already type object, no need to parse it");
} else {
console.log("response is type "+(typeof response));
response = JSON.parse(response);
}
for (key in response) {
answer = response[key].answer;
urllist += \'<li><a href="#" title="\'+response[key].title+\'" class="button_KMpopup" data-html="\'+answer+\'">\' +response[key].title+\'</a></li>\';
}
if (urllist != "") {
$("#KWwithajax").html(\'<td>'.$langs->trans("KMFoundForTicketGroup").'</td><td><ul>\'+urllist+\'</ul></td>\');
$("#KWwithajax").show();
$(".button_KMpopup").on("click",function(){
console.log("Open popup with jQuery(...).dialog() with KM article")
var $dialog = $("<div></div>").html($(this).attr("data-html"))
.dialog({
autoOpen: false,
modal: true,
height: (window.innerHeight - 150),
width: "80%",
title: $(this).attr("title"),
});
$dialog.dialog("open");
console.log($dialog);
})
}
},
error : function(output) {
console.error("Error on Fetch of KM articles");
},
});
}
};
$("#selectcategory_code").on("change",function() { groupticketchange(); });
if ($("#selectcategory_code").val() != "") {
groupticketchange();
}
});
</script>'."\n";
}
// Subject
if ($this->withtitletopic) {
print '<tr><td><label for="subject"><span class="fieldrequired">'.$langs->trans("Subject").'</span></label></td><td>';
// Answer to a ticket : display of the thread title in readonly
if ($this->withtopicreadonly) {
print $langs->trans('SubjectAnswerToTicket').' '.$this->topic_title;
} else {
if (isset($this->withreadid) && $this->withreadid > 0) {
$subject = $langs->trans('SubjectAnswerToTicket').' '.$this->withreadid.' : '.$this->topic_title;
}
print '<input class="text minwidth500" id="subject" name="subject" value="'.$subject.'"'.(empty($this->withemail) ? ' autofocus' : '').' />';
}
print '</td></tr>';
}
// MESSAGE
print '<tr><td><label for="message"><span class="fieldrequired">'.$langs->trans("Message").'</span></label></td><td>';
// If public form, display more information
$toolbarname = 'dolibarr_notes';
if ($this->ispublic) {
$toolbarname = 'dolibarr_details';
print '<div class="warning hideonsmartphone">'.(getDolGlobalString("TICKET_PUBLIC_TEXT_HELP_MESSAGE", $langs->trans('TicketPublicPleaseBeAccuratelyDescribe'))).'</div>';
}
include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
$uselocalbrowser = true;
$doleditor = new DolEditor('message', $msg, '100%', 230, $toolbarname, 'In', true, $uselocalbrowser, getDolGlobalInt('FCKEDITOR_ENABLE_TICKET'), ROWS_8, '90%');
$doleditor->Create();
print '</td></tr>';
if ($public && getDolGlobalString('MAIN_SECURITY_ENABLECAPTCHA_TICKET')) {
require_once DOL_DOCUMENT_ROOT.'/core/lib/security2.lib.php';
print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">'.$langs->trans("SecurityCode").'</span></label></td><td>';
print '<span class="span-icon-security inline-block">';
print '<input id="securitycode" placeholder="'.$langs->trans("SecurityCode").'" class="flat input-icon-security width125" type="text" maxlength="5" name="code" tabindex="3" />';
print '</span>';
print '<span class="nowrap inline-block">';
print '<img class="inline-block valignmiddle" src="'.DOL_URL_ROOT.'/core/antispamimage.php" border="0" width="80" height="32" id="img_securitycode" />';
print '<a class="inline-block valignmiddle" href="" tabindex="4" data-role="button">'.img_picto($langs->trans("Refresh"), 'refresh', 'id="captcha_refresh_img"').'</a>';
print '</span>';
print '</td></tr>';
}
// Categories
if (isModEnabled('category')) {
include_once DOL_DOCUMENT_ROOT.'/categories/class/categorie.class.php';
$cate_arbo = $form->select_all_categories(Categorie::TYPE_TICKET, '', 'parent', 64, 0, 3);
if (count($cate_arbo)) {
// Categories
print '<tr><td class="wordbreak">'.$langs->trans("Categories").'</td><td>';
print img_picto('', 'category', 'class="pictofixedwidth"').$form->multiselectarray('categories', $cate_arbo, GETPOST('categories', 'array'), '', 0, 'quatrevingtpercent widthcentpercentminusx', 0, 0);
print "</td></tr>";
}
}
// Attached files
if (!empty($this->withfile)) {
// Define list of attached files
$listofpaths = array();
$listofnames = array();
$listofmimes = array();
if (!empty($_SESSION["listofpaths"])) {
$listofpaths = explode(';', $_SESSION["listofpaths"]);
}
if (!empty($_SESSION["listofnames"])) {
$listofnames = explode(';', $_SESSION["listofnames"]);
}
if (!empty($_SESSION["listofmimes"])) {
$listofmimes = explode(';', $_SESSION["listofmimes"]);
}
$out = '<tr>';
$out .= '<td>'.$langs->trans("MailFile").'</td>';
$out .= '<td>';
// TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript
$out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">'."\n";
$out .= '<script nonce="'.getNonce().'" type="text/javascript">';
$out .= 'jQuery(document).ready(function () {';
$out .= ' jQuery(".removedfile").click(function() {';
$out .= ' jQuery(".removedfilehidden").val(jQuery(this).val());';
$out .= ' });';
$out .= '})';
$out .= '</script>'."\n";
if (count($listofpaths)) {
foreach ($listofpaths as $key => $val) {
$out .= '<div id="attachfile_'.$key.'">';
$out .= img_mime($listofnames[$key]).' '.$listofnames[$key];
if (!$this->withfilereadonly) {
$out .= ' <input type="image" style="border: 0px;" src="'.DOL_URL_ROOT.'/theme/'.$conf->theme.'/img/delete.png" value="'.($key + 1).'" class="removedfile" id="removedfile_'.$key.'" name="removedfile_'.$key.'" />';
}
$out .= '<br></div>';
}
} else {
$out .= '<span class="opacitymedium">'.$langs->trans("NoAttachedFiles").'</span><br>';
}
if ($this->withfile == 2) { // Can add other files
$maxfilesizearray = getMaxFileSizeArray();
$maxmin = $maxfilesizearray['maxmin'];
if ($maxmin > 0) {
$out .= '<input type="hidden" name="MAX_FILE_SIZE" value="'.($maxmin * 1024).'">'; // MAX_FILE_SIZE must precede the field type=file
}
$out .= '<input type="file" class="flat" id="addedfile" name="addedfile" value="'.$langs->trans("Upload").'" />';
$out .= ' ';
$out .= '<input type="submit" class="button smallpaddingimp reposition" id="addfile" name="addfile" value="'.$langs->trans("MailingAddFile").'" />';
}
$out .= "</td></tr>\n";
print $out;
}
// User of creation
if ($this->withusercreate > 0 && $this->fk_user_create) {
print '<tr><td class="titlefield">'.$langs->trans("CreatedBy").'</td><td>';
$langs->load("users");
$fuser = new User($this->db);
if ($this->withcreatereadonly) {
if ($res = $fuser->fetch($this->fk_user_create)) {
print $fuser->getNomUrl(1);
}
}
print ' ';
print "</td></tr>\n";
}
// Customer or supplier
if ($this->withcompany) {
// force company and contact id for external user
if (empty($user->socid)) {
// Company
print '<tr><td class="titlefield">'.$langs->trans("ThirdParty").'</td><td>';
$events = array();
$events[] = array('method' => 'getContacts', 'url' => dol_buildpath('/core/ajax/contacts.php', 1), 'htmlname' => 'contactid', 'params' => array('add-customer-contact' => 'disabled'));
print img_picto('', 'company', 'class="paddingright"');
print $form->select_company($this->withfromsocid, 'socid', '', 1, 1, '', $events, 0, 'minwidth200');
print '</td></tr>';
if (!empty($conf->use_javascript_ajax) && getDolGlobalString('COMPANY_USE_SEARCH_TO_SELECT')) {
$htmlname = 'socid';
print '<script nonce="'.getNonce().'" type="text/javascript">
$(document).ready(function () {
jQuery("#'.$htmlname.'").change(function () {
var obj = '.json_encode($events).';
$.each(obj, function(key,values) {
if (values.method.length) {
runJsCodeForEvent'.$htmlname.'(values);
}
});
});
function runJsCodeForEvent'.$htmlname.'(obj) {
console.log("Run runJsCodeForEvent'.$htmlname.'");
var id = $("#'.$htmlname.'").val();
var method = obj.method;
var url = obj.url;
var htmlname = obj.htmlname;
var showempty = obj.showempty;
$.getJSON(url,
{
action: method,
id: id,
htmlname: htmlname,
showempty: showempty
},
function(response) {
$.each(obj.params, function(key,action) {
if (key.length) {
var num = response.num;
if (num > 0) {
$("#" + key).removeAttr(action);
} else {
$("#" + key).attr(action, action);
}
}
});
$("select#" + htmlname).html(response.value);
if (response.num) {
var selecthtml_str = response.value;
var selecthtml_dom=$.parseHTML(selecthtml_str);
if (typeof(selecthtml_dom[0][0]) !== \'undefined\') {
$("#inputautocomplete"+htmlname).val(selecthtml_dom[0][0].innerHTML);
}
} else {
$("#inputautocomplete"+htmlname).val("");
}
$("select#" + htmlname).change(); /* Trigger event change */
}
);
}
});
</script>';
}
if ($mode == 'create') {
// Contact and type
print '<tr><td>'.$langs->trans("Contact").'</td><td>';
// If no socid, set to -1 to avoid full contacts list
$selectedCompany = ($this->withfromsocid > 0) ? $this->withfromsocid : -1;
print img_picto('', 'contact', 'class="paddingright"');
// @phan-suppress-next-line PhanPluginSuspiciousParamOrder
print $form->select_contact($selectedCompany, $this->withfromcontactid, 'contactid', 3, '', '', 1, 'maxwidth300 widthcentpercentminusx', true);
print ' ';
$formcompany->selectTypeContact($ticketstatic, '', 'type', 'external', '', 0, 'maginleftonly');
print '</td></tr>';
}
} else {
print '<tr><td class="titlefield"><input type="hidden" name="socid" value="'.$user->socid.'"/></td>';
print '<td><input type="hidden" name="contactid" value="'.$user->contact_id.'"/></td>';
print '<td><input type="hidden" name="type" value="Z"/></td></tr>';
}
// Notify thirdparty at creation
if (empty($this->ispublic) && $action == 'create') {
print '<tr><td><label for="notify_tiers_at_create">'.$langs->trans("TicketNotifyTiersAtCreation").'</label></td><td>';
print '<input type="checkbox" id="notify_tiers_at_create" name="notify_tiers_at_create"'.($this->withnotifytiersatcreate ? ' checked="checked"' : '').'>';
print '</td></tr>';
}
// User assigned
print '<tr><td>';
print $langs->trans("AssignedTo");
print '</td><td>';
print img_picto('', 'user', 'class="pictofixedwidth"');
print $form->select_dolusers($user_assign, 'fk_user_assign', 1);
print '</td>';
print '</tr>';
}
if ($subelement != 'project') {
if (isModEnabled('project') && !$this->ispublic) {
$formproject = new FormProjets($this->db);
print '<tr><td><label for="project"><span class="">'.$langs->trans("Project").'</span></label></td><td>';
print img_picto('', 'project').$formproject->select_projects(-1, $projectid, 'projectid', 0, 0, 1, 1, 0, 0, 0, '', 1, 0, 'maxwidth500');
print '</td></tr>';
}
}
if ($subelement != 'contract') {
if (isModEnabled('contract') && !$this->ispublic) {
$langs->load('contracts');
$formcontract = new FormContract($this->db);
print '<tr><td><label for="contract"><span class="">'.$langs->trans("Contract").'</span></label></td><td>';
print img_picto('', 'contract');
print $formcontract->select_contract(-1, GETPOSTINT('contactid'), 'contractid', 0, 1, 1, 1);
print '</td></tr>';
}
}
// Other attributes
$parameters = array();
$reshook = $hookmanager->executeHooks('formObjectOptions', $parameters, $ticketstat, $action); // Note that $action and $object may have been modified by hook
if (empty($reshook)) {
if ($mode == 'create') {
print $object->showOptionals($extrafields, 'create');
} else {
print $object->showOptionals($extrafields, 'edit');
}
}
print '</table>';
if ($withdolfichehead) {
print dol_get_fiche_end();
}
print '<br><br>';
if ($mode == 'create') {
print $form->buttonsSaveCancel(((isset($this->withreadid) && $this->withreadid > 0) ? "SendResponse" : "CreateTicket"), ($this->withcancel ? "Cancel" : ""));
} else {
print $form->buttonsSaveCancel(((isset($this->withreadid) && $this->withreadid > 0) ? "SendResponse" : "Save"), ($this->withcancel ? "Cancel" : ""));
}
/*
print '<div class="center">';
print '<input type="submit" class="button" name="add" value="'.$langs->trans(($this->withreadid > 0 ? "SendResponse" : "CreateTicket")).'" />';
if ($this->withcancel) {
print " ";
print '<input class="button button-cancel" type="submit" name="cancel" value="'.$langs->trans("Cancel").'">';
}
print '</div>';
*/
print '<input type="hidden" name="page_y">'."\n";
print "</form>\n";
print "<!-- End form TICKET -->\n";
}
/**
* Return html list of tickets type
*
* @param string|array $selected Id of preselected field or array of Ids
* @param string $htmlname Nom de la zone select
* @param string $filtertype To filter on field type in llx_c_ticket_type (array('code'=>xx,'label'=>zz))
* @param int $format 0=id+libelle, 1=code+code, 2=code+libelle, 3=id+code
* @param int $empty 1=peut etre vide, 0 sinon
* @param int $noadmininfo 0=Add admin info, 1=Disable admin info
* @param int $maxlength Max length of label
* @param string $morecss More CSS
* @param int $multiselect Is multiselect ?
* @return void
*/
public function selectTypesTickets($selected = '', $htmlname = 'tickettype', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '', $multiselect = 0)
{
global $langs, $user;
$selected = is_array($selected) ? $selected : (!empty($selected) ? explode(',', $selected) : array());
$ticketstat = new Ticket($this->db);
dol_syslog(get_class($this) . "::select_types_tickets " . implode(';', $selected) . ", " . $htmlname . ", " . $filtertype . ", " . $format . ", " . $multiselect, LOG_DEBUG);
$filterarray = array();
if ($filtertype != '' && $filtertype != '-1') {
$filterarray = explode(',', $filtertype);
}
$ticketstat->loadCacheTypesTickets();
print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.($multiselect ? '[]' : '').'"'.($multiselect ? ' multiple' : '').'>';
if ($empty) {
print '<option value=""> </option>';
}
if (is_array($ticketstat->cache_types_tickets) && count($ticketstat->cache_types_tickets)) {
foreach ($ticketstat->cache_types_tickets as $id => $arraytypes) {
// On passe si on a demande de filtrer sur des modes de paiments particuliers
if (count($filterarray) && !in_array($arraytypes['type'], $filterarray)) {
continue;
}
// If 'showempty' is enabled we discard empty line because an empty line has already been output.
if ($empty && empty($arraytypes['code'])) {
continue;
}
if ($format == 0) {
print '<option value="'.$id.'"';
}
if ($format == 1) {
print '<option value="'.$arraytypes['code'].'"';
}
if ($format == 2) {
print '<option value="'.$arraytypes['code'].'"';
}
if ($format == 3) {
print '<option value="'.$id.'"';
}
// If text is selected, we compare with code, otherwise with id
if (in_array($arraytypes['code'], $selected)) {
print ' selected="selected"';
} elseif (in_array($id, $selected)) {
print ' selected="selected"';
} elseif ($arraytypes['use_default'] == "1" && !$selected && !$empty) {
print ' selected="selected"';
}
print '>';
$value = ' ';
if ($format == 0) {
$value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']);
} elseif ($format == 1) {
$value = $arraytypes['code'];
} elseif ($format == 2) {
$value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']);
} elseif ($format == 3) {
$value = $arraytypes['code'];
}
print $value ? $value : ' ';
print '</option>';
}
}
print '</select>';
if (isset($user->admin) && $user->admin && !$noadmininfo) {
print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
}
print ajax_combobox('select'.$htmlname);
}
/**
* Return html list of ticket analytic codes
*
* @param string $selected Id pre-selected category
* @param string $htmlname Name of select component
* @param string $filtertype To filter on some properties in llx_c_ticket_category ('public = 1'). This parameter must not come from input of users.
* @param int $format 0 = id+label, 1 = code+code, 2 = code+label, 3 = id+code
* @param int $empty 1 = can be empty, 0 = or not
* @param int $noadmininfo 0 = ddd admin info, 1 = disable admin info
* @param int $maxlength Max length of label
* @param string $morecss More CSS
* @param int $use_multilevel If > 0 create a multilevel select which use $htmlname example: $use_multilevel = 1 permit to have 2 select boxes.
* @param Translate $outputlangs Output language
* @return string|void String of HTML component
*/
public function selectGroupTickets($selected = '', $htmlname = 'ticketcategory', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '', $use_multilevel = 0, $outputlangs = null)
{
global $conf, $langs, $user;
dol_syslog(get_class($this)."::selectCategoryTickets ".$selected.", ".$htmlname.", ".$filtertype.", ".$format, LOG_DEBUG);
if (is_null($outputlangs) || !is_object($outputlangs)) {
$outputlangs = $langs;
}
$outputlangs->load("ticket");
$publicgroups = ($filtertype == 'public=1' || $filtertype == '(public:=:1)');
$ticketstat = new Ticket($this->db);
$ticketstat->loadCacheCategoriesTickets($publicgroups ? 1 : -1); // get list of active ticket groups
if ($use_multilevel <= 0) {
print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.'">';
if ($empty) {
print '<option value=""> </option>';
}
if (is_array($ticketstat->cache_category_tickets) && count($ticketstat->cache_category_tickets)) {
foreach ($ticketstat->cache_category_tickets as $id => $arraycategories) {
// Exclude some record
if ($publicgroups) {
if (empty($arraycategories['public'])) {
continue;
}
}
// We discard empty line if showempty is on because an empty line has already been output.
if ($empty && empty($arraycategories['code'])) {
continue;
}
$label = ($arraycategories['label'] != '-' ? $arraycategories['label'] : '');
if ($outputlangs->trans("TicketCategoryShort".$arraycategories['code']) != "TicketCategoryShort".$arraycategories['code']) {
$label = $outputlangs->trans("TicketCategoryShort".$arraycategories['code']);
} elseif ($outputlangs->trans($arraycategories['code']) != $arraycategories['code']) {
$label = $outputlangs->trans($arraycategories['code']);
}
if ($format == 0) {
print '<option value="'.$id.'"';
}
if ($format == 1) {
print '<option value="'.$arraycategories['code'].'"';
}
if ($format == 2) {
print '<option value="'.$arraycategories['code'].'"';
}
if ($format == 3) {
print '<option value="'.$id.'"';
}
// If selected is text, we compare with code, otherwise with id
if (isset($selected) && preg_match('/[a-z]/i', $selected) && $selected == $arraycategories['code']) {
print ' selected="selected"';
} elseif (isset($selected) && $selected == $id) {
print ' selected="selected"';
} elseif ($arraycategories['use_default'] == "1" && !$selected && !$empty) {
print ' selected="selected"';
} elseif (count($ticketstat->cache_category_tickets) == 1) {
print ' selected="selected"';
}
print '>';
$value = '';
if ($format == 0) {
$value = ($maxlength ? dol_trunc($label, $maxlength) : $label);
}
if ($format == 1) {
$value = $arraycategories['code'];
}
if ($format == 2) {
$value = ($maxlength ? dol_trunc($label, $maxlength) : $label);
}
if ($format == 3) {
$value = $arraycategories['code'];
}
print $value ? $value : ' ';
print '</option>';
}
}
print '</select>';
if (isset($user->admin) && $user->admin && !$noadmininfo) {
print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
}
print ajax_combobox('select'.$htmlname);
} elseif ($htmlname != '') {
$selectedgroups = array();
$groupvalue = "";
$groupticket = GETPOST($htmlname, 'aZ09');
$child_id = GETPOST($htmlname.'_child_id', 'aZ09') ? GETPOST($htmlname.'_child_id', 'aZ09') : 0;
if (!empty($groupticket)) {
$tmpgroupticket = $groupticket;
$sql = "SELECT ctc.rowid, ctc.fk_parent, ctc.code";
$sql .= " FROM ".$this->db->prefix()."c_ticket_category as ctc WHERE ctc.code = '".$this->db->escape($tmpgroupticket)."'";
$resql = $this->db->query($sql);
if ($resql) {
$obj = $this->db->fetch_object($resql);
$selectedgroups[] = $obj->code;
while ($obj->fk_parent > 0) {
$sql = "SELECT ctc.rowid, ctc.fk_parent, ctc.code FROM ".$this->db->prefix()."c_ticket_category as ctc WHERE ctc.rowid ='".$this->db->escape($obj->fk_parent)."'";
$resql = $this->db->query($sql);
if ($resql) {
$obj = $this->db->fetch_object($resql);
$selectedgroups[] = $obj->code;
}
}
}
}
$arrayidused = array();
$arrayidusedconcat = array();
$arraycodenotparent = array();
$arraycodenotparent[] = "";
$stringtoprint = '<span class="supportemailfield bold">'.$langs->trans("GroupOfTicket").'</span> ';
$stringtoprint .= '<select id="'.$htmlname.'" class="minwidth500" child_id="0">';
$stringtoprint .= '<option value=""> </option>';
$sql = "SELECT ctc.rowid, ctc.code, ctc.label, ctc.fk_parent, ctc.public, ";