/
card.php
1622 lines (1371 loc) · 62.2 KB
/
card.php
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<?php
/* Copyright (C) 2013-2016 Jean-François FERRY <hello@librethic.io>
* Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
* Copyright (C) 2018 Laurent Destailleur <eldy@users.sourceforge.net>
* Copyright (C) 2021-2024 Frédéric France <frederic.france@netlogic.fr>
* Copyright (C) 2021 Alexandre Spangaro <aspangaro@open-dsi.fr>
* Copyright (C) 2022-2023 Charlene Benke <charlene@patas-monkey.com>
* Copyright (C) 2023 Benjamin Falière <benjamin.faliere@altairis.fr>
* Copyright (C) 2024 MDW <mdeweerd@users.noreply.github.com>
* Copyright (C) 2024 Irvine FLEITH <irvine.fleith@atm-consulting.fr>
*
* This program is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*/
/**
* \file htdocs/ticket/card.php
* \ingroup ticket
* \brief Page to create/edit/view Tickets
*/
// Load Dolibarr environment
require '../main.inc.php';
require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/html.formfile.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/extrafields.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/date.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/company.lib.php';
require_once DOL_DOCUMENT_ROOT.'/contact/class/contact.class.php';
require_once DOL_DOCUMENT_ROOT.'/categories/class/categorie.class.php';
if (isModEnabled('project')) {
include_once DOL_DOCUMENT_ROOT.'/core/class/html.formprojet.class.php';
include_once DOL_DOCUMENT_ROOT.'/core/lib/project.lib.php';
include_once DOL_DOCUMENT_ROOT.'/projet/class/project.class.php';
}
if (isModEnabled('contract')) {
include_once DOL_DOCUMENT_ROOT.'/core/class/html.formcontract.class.php';
include_once DOL_DOCUMENT_ROOT.'/core/lib/contract.lib.php';
include_once DOL_DOCUMENT_ROOT.'/contrat/class/contrat.class.php';
}
// Load translation files required by the page
$langs->loadLangs(array("companies", "other", "ticket"));
// Get parameters
$id = GETPOSTINT('id');
$ref = GETPOST('ref', 'alpha');
$track_id = GETPOST('track_id', 'alpha', 3);
$socid = GETPOSTINT('socid');
$contactid = GETPOSTINT('contactid');
$projectid = GETPOSTINT('projectid');
$notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
$action = GETPOST('action', 'aZ09');
$cancel = GETPOST('cancel', 'alpha');
$backtopage = GETPOST('backtopage', 'alpha');
$backtopageforcancel = GETPOST('backtopageforcancel', 'alpha');
$sortfield = GETPOST('sortfield', 'aZ09comma') ? GETPOST('sortfield', 'aZ09comma') : "a.datep";
$sortorder = GETPOST('sortorder', 'aZ09comma') ? GETPOST('sortorder', 'aZ09comma') : "desc";
$search_rowid = GETPOST('search_rowid');
$search_agenda_label = GETPOST('search_agenda_label');
if (GETPOST('actioncode', 'array')) {
$actioncode = GETPOST('actioncode', 'array', 3);
if (!count($actioncode)) {
$actioncode = '0';
}
} else {
$actioncode = GETPOST("actioncode", "alpha", 3) ? GETPOST("actioncode", "alpha", 3) : (GETPOST("actioncode") == '0' ? '0' : getDolGlobalString('AGENDA_DEFAULT_FILTER_TYPE_FOR_OBJECT'));
}
// Initialize technical object to manage hooks of ticket. Note that conf->hooks_modules contains array array
$hookmanager->initHooks(array('ticketcard', 'globalcard'));
$object = new Ticket($db);
$extrafields = new ExtraFields($db);
// Fetch optionals attributes and labels
$extrafields->fetch_name_optionals_label($object->table_element);
$search_array_options = $extrafields->getOptionalsFromPost($object->table_element, '', 'search_');
// Initialize array of search criteria
$search_all = GETPOST("search_all", 'alpha');
$search = array();
foreach ($object->fields as $key => $val) {
if (GETPOST('search_'.$key, 'alpha')) {
$search[$key] = GETPOST('search_'.$key, 'alpha');
}
}
if (empty($action) && empty($id) && empty($ref)) {
$action = 'view';
}
// Select mail models is same action as add_message
if (GETPOST('modelselected', 'alpha')) {
$action = 'presend';
}
// Load object
//include DOL_DOCUMENT_ROOT.'/core/actions_fetchobject.inc.php'; // Must be include, not include_once. Include fetch and fetch_thirdparty but not fetch_optionals
if ($id || $track_id || $ref) {
$res = $object->fetch($id, $ref, $track_id);
if ($res >= 0) {
$id = $object->id;
$track_id = $object->track_id;
}
}
$now = dol_now();
$actionobject = new ActionsTicket($db);
// Store current page url
$url_page_current = DOL_URL_ROOT.'/ticket/card.php';
// Security check - Protection if external user
if ($user->socid > 0) {
$socid = $user->socid;
}
$result = restrictedArea($user, 'ticket', $object->id);
$triggermodname = 'TICKET_MODIFY';
// Permissions
$permissiontoread = $user->hasRight('ticket', 'read');
$permissiontoadd = $user->hasRight('ticket', 'write');
$permissiontodelete = $user->hasRight('ticket', 'delete');
$upload_dir = $conf->ticket->dir_output;
/*
* Actions
*/
$parameters = array();
$reshook = $hookmanager->executeHooks('doActions', $parameters, $object, $action); // Note that $action and $object may have been modified by some hooks
if ($reshook < 0) {
setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
}
$error = 0;
if (empty($reshook)) {
// Purge search criteria
if (GETPOST('button_removefilter_x', 'alpha') || GETPOST('button_removefilter.x', 'alpha') || GETPOST('button_removefilter', 'alpha')) { // All test are required to be compatible with all browsers{
$actioncode = '';
$search_agenda_label = '';
}
$backurlforlist = DOL_URL_ROOT . '/ticket/list.php';
if (empty($backtopage) || ($cancel && empty($id))) {
if (empty($backtopage) || ($cancel && strpos($backtopage, '__ID__'))) {
if (empty($id) && (($action != 'add' && $action != 'create') || $cancel)) {
$backtopage = $backurlforlist;
} else {
$backtopage = DOL_URL_ROOT . '/ticket/card.php?id=' . ((!empty($id) && $id > 0) ? $id : '__ID__');
}
}
}
if ($cancel) {
if (!empty($backtopageforcancel)) {
header("Location: " . $backtopageforcancel);
exit;
} elseif (!empty($backtopage)) {
header("Location: " . $backtopage);
exit;
}
$action = 'view';
}
if (($action == 'add' || ($action == 'update' && $object->status < Ticket::STATUS_CLOSED)) && $permissiontoadd) {
$ifErrorAction = $action == 'add' ? 'create' : 'edit';
if ($action == 'add') $object->track_id = null;
$error = 0;
$fieldsToCheck = [
'ref' => ['check' => 'alpha', 'langs' => 'Ref'],
'type_code' => ['check' => 'alpha', 'langs' => 'TicketTypeRequest'],
'category_code' => ['check' => 'alpha', 'langs' => 'TicketCategory'],
'severity_code' => ['check' => 'alpha', 'langs' => 'TicketSeverity'],
'subject' => ['check' => 'alphanohtml', 'langs' => 'Subject'],
'message' => ['check' => 'restricthtml', 'langs' => 'Message']
];
FormTicket::checkRequiredFields($fieldsToCheck, $error);
if (!empty($error)) {
$action = $ifErrorAction;
}
$ret = $extrafields->setOptionalsFromPost(null, $object);
if ($ret < 0) {
$error++;
}
$getRef = GETPOST('ref', 'alpha');
if (!empty($getRef)) {
$isExistingRef = $object->checkExistingRef($action, $getRef);
} else {
$isExistingRef = true;
}
$style = '';
if ($isExistingRef) {
if ($action == 'update') {
$error++;
$action = 'edit';
$style = 'errors';
} elseif ($action == 'add') {
$object->ref = $object->getDefaultRef();
$object->track_id = null;
$style = 'warnings';
}
if (!empty($getRef)) {
setEventMessage($langs->trans('TicketRefAlreadyUsed', $getRef, $object->ref), $style);
}
}
if (!$error) {
$db->begin();
$object->type_code = GETPOST('type_code', 'alpha');
$object->category_code = GETPOST('category_code', 'alpha');
$object->severity_code = GETPOST('severity_code', 'alpha');
$object->subject = GETPOST('subject', 'alpha');
$object->message = GETPOST('message', 'restricthtml');
$object->fk_soc = GETPOSTINT('socid');
$fk_user_assign = GETPOSTINT('fk_user_assign');
$object->fk_project = GETPOSTINT('projectid');
$object->fk_contract = GETPOSTINT('fk_contract');
if ($fk_user_assign > 0) {
$object->fk_user_assign = $fk_user_assign;
$object->status = $object::STATUS_ASSIGNED;
}
if ($action == 'add') {
$object->type_code = GETPOST("type_code", 'alpha');
$object->type_label = $langs->trans($langs->getLabelFromKey($db, $object->type_code, 'c_ticket_type', 'code', 'label'));
$object->category_label = $langs->trans($langs->getLabelFromKey($db, $object->category_code, 'c_ticket_category', 'code', 'label'));
$object->severity_label = $langs->trans($langs->getLabelFromKey($db, $object->severity_code, 'c_ticket_severity', 'code', 'label'));
$object->fk_user_create = $user->id;
$object->email_from = $user->email;
$object->origin_email = null;
$notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
$object->notify_tiers_at_create = empty($notifyTiers) ? 0 : 1;
$object->context['contact_id'] = GETPOSTINT('contact_id');
$id = $object->create($user);
} else {
$id = $object->update($user);
}
if ($id <= 0) {
$error++;
setEventMessages($object->error, $object->errors, 'errors');
$action = $ifErrorAction;
}
if (!$error) {
// Category association
$categories = GETPOST('categories', 'array');
$object->setCategories($categories);
}
if ($action == 'add') {
if (!$error) {
// Add contact
$contactid = GETPOSTINT('contactid');
$type_contact = GETPOST("type", 'alpha');
if ($contactid > 0 && $type_contact) {
$typeid = (GETPOST('typecontact') ? GETPOST('typecontact') : GETPOST('type'));
$result = $object->add_contact($contactid, $typeid, 'external');
}
// Link ticket to project
if (GETPOST('origin', 'alpha') == 'projet') {
$projectid = GETPOSTINT('originid');
} else {
$projectid = GETPOSTINT('projectid');
}
if ($projectid > 0) {
$object->setProject($projectid);
}
// Auto mark as read if created from backend
if (getDolGlobalString('TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND') && $user->hasRight('ticket', 'write')) {
if (!$object->markAsRead($user) > 0) {
setEventMessages($object->error, $object->errors, 'errors');
}
}
// Auto assign user
if (getDolGlobalString('TICKET_AUTO_ASSIGN_USER_CREATE')) {
$result = $object->assignUser($user, $user->id, 1);
$object->add_contact($user->id, "SUPPORTTEC", 'internal');
}
}
if (!$error) {
// File transfer
$object->copyFilesForTicket(''); // trackid is forced to '' because files were uploaded when no id for ticket exists yet and trackid was ''
}
}
if (!$error) {
$db->commit();
if (!empty($backtopage)) {
if (empty($id)) {
$url = $backtopage;
} else {
$url = 'card.php?track_id=' . urlencode($object->track_id);
}
} else {
$url = 'card.php?track_id=' . urlencode($object->track_id);
}
header("Location: " . $url);
exit;
} else {
$db->rollback();
setEventMessages($object->error, $object->errors, 'errors');
}
} else $action = $ifErrorAction;
}
// Mark as Read
if ($action == "set_read" && $permissiontoadd) {
$object->fetch('', '', GETPOST("track_id", 'alpha'));
if ($object->markAsRead($user) > 0) {
setEventMessages($langs->trans('TicketMarkedAsRead'), null, 'mesgs');
header("Location: card.php?track_id=" . $object->track_id);
exit;
} else {
setEventMessages($object->error, $object->errors, 'errors');
}
$action = 'view';
}
// Assign to someone
if ($action == "assign_user" && GETPOST('btn_assign_user', 'alpha') && $permissiontoadd) {
$object->fetch('', '', GETPOST("track_id", 'alpha'));
$useroriginassign = $object->fk_user_assign;
$usertoassign = GETPOSTINT('fk_user_assign');
/*if (! ($usertoassign > 0)) {
$error++;
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("AssignedTo")));
$action = 'view';
}*/
if (!$error) {
$ret = $object->assignUser($user, $usertoassign);
if ($ret < 0) {
$error++;
}
}
if (!$error) { // Update list of contacts
// If a user has already been assigned, we delete him from the contacts.
if ($useroriginassign > 0) {
$internal_contacts = $object->listeContact(-1, 'internal', 0, 'SUPPORTTEC');
foreach ($internal_contacts as $key => $contact) {
if ($contact['id'] !== $usertoassign) {
$result = $object->delete_contact($contact['rowid']);
if ($result < 0) {
$error++;
setEventMessages($object->error, $object->errors, 'errors');
}
}
}
}
if ($usertoassign > 0 && $usertoassign !== $useroriginassign) {
$result = $object->add_contact($usertoassign, "SUPPORTTEC", 'internal', $notrigger = 0);
if ($result < 0) {
$error++;
setEventMessages($object->error, $object->errors, 'errors');
}
}
}
if (!$error) {
// Log action in ticket logs table
$object->fetch_user($usertoassign);
setEventMessages($langs->trans('TicketAssigned'), null, 'mesgs');
header("Location: card.php?track_id=" . $object->track_id);
exit;
} else {
array_push($object->errors, $object->error);
}
$action = 'view';
}
// Action to add a message (private or not, with email or not).
// This may also send an email (concatenated with email_intro and email footer if checkbox was selected)
if ($action == 'add_message' && GETPOSTISSET('btn_add_message') && $permissiontoread) {
$ret = $object->newMessage($user, $action, (GETPOST('private_message', 'alpha') == "on" ? 1 : 0), 0);
if ($ret > 0) {
if (!empty($backtopage)) {
$url = $backtopage;
} else {
$url = 'card.php?track_id=' . urlencode($object->track_id);
}
header("Location: " . $url);
exit;
} else {
setEventMessages($object->error, $object->errors, 'errors');
$action = 'presend';
}
}
if (($action == "confirm_close" || $action == "confirm_abandon") && GETPOST('confirm', 'alpha') == 'yes' && $permissiontoadd) {
$object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));
if ($object->close($user, ($action == "confirm_abandon" ? 1 : 0))) {
setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs');
$url = 'card.php?track_id=' . GETPOST('track_id', 'alpha');
header("Location: " . $url);
exit;
} else {
$action = '';
setEventMessages($object->error, $object->errors, 'errors');
}
}
if ($action == "confirm_public_close" && GETPOST('confirm', 'alpha') == 'yes' && $permissiontoadd) {
$object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));
if ($_SESSION['email_customer'] == $object->origin_email || $_SESSION['email_customer'] == $object->thirdparty->email) {
$object->context['contact_id'] = GETPOSTINT('contact_id');
$object->close($user);
setEventMessages('<div class="confirm">' . $langs->trans('TicketMarkedAsClosed') . '</div>', null, 'mesgs');
$url = 'card.php?track_id=' . GETPOST('track_id', 'alpha');
header("Location: " . $url);
exit;
} else {
setEventMessages($object->error, $object->errors, 'errors');
$action = '';
}
}
if ($action == 'confirm_delete_ticket' && GETPOST('confirm', 'alpha') == "yes" && $permissiontodelete) {
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
if ($object->delete($user) > 0) {
setEventMessages('<div class="confirm">' . $langs->trans('TicketDeletedSuccess') . '</div>', null, 'mesgs');
header("Location: " . DOL_URL_ROOT . "/ticket/list.php");
exit;
} else {
$langs->load("errors");
$mesg = '<div class="error">' . $langs->trans($object->error) . '</div>';
$action = '';
}
}
}
// Set parent company
if ($action == 'set_thirdparty' && $user->hasRight('ticket', 'write')) {
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
$result = $object->setCustomer(GETPOSTINT('editcustomer'));
$url = $_SERVER["PHP_SELF"] . '?track_id=' . GETPOST('track_id', 'alpha');
header("Location: " . $url);
exit();
}
}
// Set progress status
if ($action == 'set_progression' && $user->hasRight('ticket', 'write')) {
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
$result = $object->setProgression(GETPOST('progress', 'alpha'));
$url = 'card.php?track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
}
// Set categories
if ($action == 'set_categories' && $user->hasRight('ticket', 'write')) {
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
$result = $object->setCategories(GETPOST('categories', 'array'));
$url = 'card.php?track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
}
// Set Subject
if ($action == 'setsubject' && $user->hasRight('ticket', 'write')) {
if ($object->fetch(GETPOSTINT('id'))) {
if ($action == 'setsubject') {
$object->subject = GETPOST('subject', 'alphanohtml');
}
if ($action == 'setsubject' && empty($object->subject)) {
$error++;
setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")), null, 'errors');
}
if (!$error) {
if (!$object->update($user) >= 0) {
$error++;
setEventMessages($object->error, $object->errors, 'errors');
}
}
header("Location: " . $_SERVER['PHP_SELF'] . "?track_id=" . $object->track_id);
exit;
}
}
if ($action == 'confirm_reopen' && $user->hasRight('ticket', 'manage') && !GETPOST('cancel')) {
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
// prevent browser refresh from reopening ticket several times
if ($object->status == Ticket::STATUS_CLOSED || $object->status == Ticket::STATUS_CANCELED) {
if ($object->fk_user_assign != null) {
$res = $object->setStatut(Ticket::STATUS_ASSIGNED);
} else {
$res = $object->setStatut(Ticket::STATUS_NOT_READ);
}
if ($res) {
$url = 'card.php?track_id=' . $object->track_id;
header("Location: " . $url);
exit();
} else {
$error++;
setEventMessages($object->error, $object->errors, 'errors');
}
}
}
} elseif ($action == 'classin' && $permissiontoadd) {
// Categorisation dans projet
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
$object->setProject($projectid);
$url = 'card.php?track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
} elseif ($action == 'setcontract' && $permissiontoadd) {
// Categorisation dans contrat
if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
$object->setContract(GETPOSTINT('contractid'));
$url = 'card.php?track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
} elseif ($action == "set_message" && $user->hasRight('ticket', 'manage')) {
if (!GETPOST('cancel')) {
$object->fetch('', '', GETPOST('track_id', 'alpha'));
//$oldvalue_message = $object->message;
$fieldtomodify = GETPOST('message_initial', 'restricthtml');
$object->message = $fieldtomodify;
$ret = $object->update($user);
if ($ret > 0) {
//include_once DOL_DOCUMENT_ROOT.'/core/class/utils_diff.class.php';
// output the result of comparing two files as plain text
//$log_action .= Diff::toString(Diff::compare(strip_tags($oldvalue_message), strip_tags($object->message)));
setEventMessages($langs->trans('TicketMessageSuccesfullyUpdated'), null, 'mesgs');
} else {
$error++;
setEventMessages($object->error, $object->errors, 'errors');
}
}
$action = 'view';
} elseif ($action == 'confirm_set_status' && $permissiontoadd && !GETPOST('cancel')) {
// Reopen ticket
if ($object->fetch(GETPOSTINT('id'), GETPOST('track_id', 'alpha')) >= 0) {
$new_status = GETPOSTINT('new_status');
//$old_status = $object->status;
$res = $object->setStatut($new_status);
if ($res) {
$url = 'card.php?track_id=' . $object->track_id;
header("Location: " . $url);
exit();
} else {
$error++;
setEventMessages($object->error, $object->errors, 'errors');
}
}
}
// Action to update an extrafield
if ($action == "update_extras" && $permissiontoadd) {
$object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));
$ret = $extrafields->setOptionalsFromPost(null, $object, GETPOST('attribute', 'restricthtml'));
if ($ret < 0) {
$error++;
}
if (!$error) {
$result = $object->insertExtraFields(empty($triggermodname) ? '' : $triggermodname, $user);
if ($result < 0) {
$error++;
}
}
if ($error) {
setEventMessages($object->error, $object->errors, 'errors');
$action = 'edit_extras';
} else {
setEventMessages($langs->trans('RecordSaved'), null, 'mesgs');
$action = 'view';
}
}
if ($action == "change_property" && GETPOST('btn_update_ticket_prop', 'alpha') && $permissiontoadd) {
$object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));
$object->type_code = GETPOST('update_value_type', 'aZ09');
$object->severity_code = GETPOST('update_value_severity', 'aZ09');
$object->category_code = GETPOST('update_value_category', 'aZ09');
$ret = $object->update($user);
if ($ret > 0) {
setEventMessages($langs->trans('TicketUpdated'), null, 'mesgs');
} else {
$error++;
setEventMessages($object->error, $object->errors, 'errors');
}
$action = 'view';
}
$permissiondellink = $user->hasRight('ticket', 'write');
include DOL_DOCUMENT_ROOT . '/core/actions_dellink.inc.php'; // Must be include, not include_once
// Actions to build doc
include DOL_DOCUMENT_ROOT . '/core/actions_builddoc.inc.php';
// Actions to send emails
$triggersendname = 'TICKET_SENTBYMAIL';
$paramname = 'id';
$autocopy = 'MAIN_MAIL_AUTOCOPY_TICKET_TO'; // used to know the automatic BCC to add
$trackid = 'tic' . $object->id;
include DOL_DOCUMENT_ROOT . '/core/actions_sendmails.inc.php';
// Set $action to correct value for the case we used presend action to add a message
if (GETPOSTISSET('actionbis') && $action == 'presend') {
$action = 'presend_addmessage';
}
}
/*
* View
*/
$userstat = new User($db);
$form = new Form($db);
$formfile = new FormFile($db);
$formticket = new FormTicket($db);
if (isModEnabled('project')) {
$formproject = new FormProjets($db);
}
$help_url = 'EN:Module_Ticket|FR:DocumentationModuleTicket';
$title = $actionobject->getTitle($action);
llxHeader('', $title, $help_url);
if ($action == 'create' || $action == 'presend') {
if (empty($permissiontoadd)) {
accessforbidden('NotEnoughPermissions', 0, 1);
}
$formticket = new FormTicket($db);
print load_fiche_titre($langs->trans('NewTicket'), '', 'ticket');
$formticket->trackid = ''; // TODO Use a unique key 'tic' to avoid conflict in upload file feature
$formticket->withfromsocid = $socid ? $socid : $user->socid;
$formticket->withfromcontactid = $contactid ? $contactid : '';
$formticket->withtitletopic = 1;
$formticket->withnotifytiersatcreate = ($notifyTiers ? 1 : (getDolGlobalString('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION') ? 1 : 0));
$formticket->withusercreate = 0;
$formticket->withref = 1;
$formticket->fk_user_create = $user->id;
$formticket->withfile = 2;
$formticket->withextrafields = 1;
$formticket->param = array('origin' => GETPOST('origin'), 'originid' => GETPOST('originid'));
$formticket->withcancel = 1;
$formticket->showForm(1, 'create', 0, null, $action, $object);
print dol_get_fiche_end();
} elseif ($action == 'edit' && $object->status < Ticket::STATUS_CLOSED) {
if (empty($permissiontoadd)) {
accessforbidden('NotEnoughPermissions', 0, 1);
}
$formticket = new FormTicket($db);
$head = ticket_prepare_head($object);
print dol_get_fiche_head($head, 'tabTicket', $langs->trans('Ticket'), -1, 'ticket');
$formticket->trackid = $object->track_id; // TODO Use a unique key 'tic' to avoid conflict in upload file feature
$formticket->withfromsocid = $object->socid;
$formticket->withtitletopic = 1;
// $formticket->withnotifytiersatcreate = ($notifyTiers ? 1 : (getDolGlobalString('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION') ? 1 : 0));
$formticket->withnotifytiersatcreate = 0;
$formticket->withusercreate = 0;
$formticket->withref = 1;
$formticket->fk_user_create = $user->id;
$formticket->withfile = 0;
$formticket->action = 'update';
$formticket->withextrafields = 1;
$formticket->param = array('origin' => GETPOST('origin'), 'originid' => GETPOST('originid'));
$formticket->withcancel = 1;
$formticket->showForm(0, 'edit', 0, null, $action, $object);
print dol_get_fiche_end();
} elseif (empty($action) || in_array($action, ['builddoc', 'view', 'addlink', 'dellink', 'presend', 'presend_addmessage', 'close', 'abandon', 'delete', 'editcustomer', 'progression', 'categories', 'reopen', 'edit_contrat', 'editsubject', 'edit_extras', 'update_extras', 'edit_extrafields', 'set_extrafields', 'classify', 'sel_contract', 'edit_message_init', 'set_status', 'dellink'])) {
if (!empty($res) && $res > 0) {
// or for unauthorized internals users
if (!$user->socid && (getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY') && $object->fk_user_assign != $user->id) && !$user->hasRight('ticket', 'manage')) {
accessforbidden('', 0, 1);
}
// Confirmation close
if ($action == 'close') {
$thirdparty_contacts = $object->getInfosTicketExternalContact(1);
$contacts_select = array(
'-2' => $langs->trans('TicketNotifyAllTiersAtClose'),
'-3' => $langs->trans('TicketNotNotifyTiersAtClose')
);
foreach ($thirdparty_contacts as $thirdparty_contact) {
$contacts_select[$thirdparty_contact['id']] = $thirdparty_contact['civility'] . ' ' . $thirdparty_contact['lastname'] . ' ' . $thirdparty_contact['firstname'];
}
// Default select all or no contact
$default = (getDolGlobalString('TICKET_NOTIFY_AT_CLOSING') ? -2 : -3);
$formquestion = array(
array(
'name' => 'contactid',
'type' => 'select',
'label' => $langs->trans('NotifyThirdpartyOnTicketClosing'),
'values' => $contacts_select,
'default' => $default
),
);
print $form->formconfirm($url_page_current."?track_id=".$object->track_id, $langs->trans("CloseATicket"), $langs->trans("ConfirmCloseAticket"), "confirm_close", $formquestion, '', 1);
}
// Confirmation abandon
if ($action == 'abandon') {
print $form->formconfirm($url_page_current."?track_id=".$object->track_id, $langs->trans("AbandonTicket"), $langs->trans("ConfirmAbandonTicket"), "confirm_abandon", '', '', 1);
}
// Confirmation delete
if ($action == 'delete') {
print $form->formconfirm($url_page_current."?track_id=".$object->track_id, $langs->trans("Delete"), $langs->trans("ConfirmDeleteTicket"), "confirm_delete_ticket", '', '', 1);
}
// Confirm reopen
if ($action == 'reopen') {
print $form->formconfirm($url_page_current.'?track_id='.$object->track_id, $langs->trans('ReOpen'), $langs->trans('ConfirmReOpenTicket'), 'confirm_reopen', '', '', 1);
}
// Confirmation status change
if ($action == 'set_status') {
$new_status = GETPOST('new_status');
//var_dump($url_page_current . "?track_id=" . $object->track_id);
print $form->formconfirm($url_page_current."?track_id=".$object->track_id."&new_status=".GETPOST('new_status'), $langs->trans("TicketChangeStatus"), $langs->trans("TicketConfirmChangeStatus", $langs->transnoentities($object->labelStatusShort[$new_status])), "confirm_set_status", '', '', 1);
}
// project info
if ($projectid > 0) {
$projectstat = new Project($db);
if ($projectstat->fetch($projectid) > 0) {
$projectstat->fetch_thirdparty();
// To verify role of users
//$userAccess = $object->restrictedProjectArea($user,'read');
$userWrite = $projectstat->restrictedProjectArea($user, 'write');
//$userDelete = $object->restrictedProjectArea($user,'delete');
//print "userAccess=".$userAccess." userWrite=".$userWrite." userDelete=".$userDelete;
$head = project_prepare_head($projectstat);
print dol_get_fiche_head($head, 'ticket', $langs->trans("Project"), 0, ($projectstat->public ? 'projectpub' : 'project'));
print '<table class="border centpercent">';
$linkback = '<a href="'.DOL_URL_ROOT.'/projet/list.php?restore_lastsearch_values=1">'.$langs->trans("BackToList").'</a>';
// Ref
print '<tr><td width="30%">'.$langs->trans('Ref').'</td><td colspan="3">';
// Define a complementary filter for search of next/prev ref.
if (!$user->hasRight('projet', 'all', 'lire')) {
$objectsListId = $projectstat->getProjectsAuthorizedForUser($user, $mine, 0);
$projectstat->next_prev_filter = "rowid IN (".$db->sanitize(count($objectsListId) ? implode(',', array_keys($objectsListId)) : '0').")";
}
print $form->showrefnav($projectstat, 'ref', $linkback, 1, 'ref', 'ref', '');
print '</td></tr>';
// Label
print '<tr><td>'.$langs->trans("Label").'</td><td>'.$projectstat->title.'</td></tr>';
// Customer
print "<tr><td>".$langs->trans("ThirdParty")."</td>";
print '<td colspan="3">';
if ($projectstat->thirdparty->id > 0) {
print $projectstat->thirdparty->getNomUrl(1);
} else {
print ' ';
}
print '</td></tr>';
// Visibility
print '<tr><td>'.$langs->trans("Visibility").'</td><td>';
if ($projectstat->public) {
print $langs->trans('SharedProject');
} else {
print $langs->trans('PrivateProject');
}
print '</td></tr>';
// Status
print '<tr><td>'.$langs->trans("Status").'</td><td>'.$projectstat->getLibStatut(4).'</td></tr>';
print "</table>";
print dol_get_fiche_end();
} else {
print "ErrorRecordNotFound";
}
} elseif ($socid > 0) {
$object->fetch_thirdparty();
$head = societe_prepare_head($object->thirdparty);
print dol_get_fiche_head($head, 'ticket', $langs->trans("ThirdParty"), 0, 'company');
dol_banner_tab($object->thirdparty, 'socid', '', ($user->socid ? 0 : 1), 'rowid', 'nom');
print dol_get_fiche_end();
}
if (!$user->socid && getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY')) {
$object->next_prev_filter = "te.fk_user_assign = ".((int) $user->id);
} elseif ($user->socid > 0) {
$object->next_prev_filter = "te.fk_soc = ".((int) $user->socid);
}
$head = ticket_prepare_head($object);
print dol_get_fiche_head($head, 'tabTicket', $langs->trans("Ticket"), -1, 'ticket');
$morehtmlref = '<div class="refidno">';
$morehtmlref .= $object->subject;
// Author
$createdbyshown = 0;
if ($object->fk_user_create > 0) {
$morehtmlref .= '<br>'.$langs->trans("CreatedBy").' : ';
$fuser = new User($db);
$fuser->fetch($object->fk_user_create);
$morehtmlref .= $fuser->getNomUrl(-1);
$createdbyshown++;
}
//var_dump($object);
if (!empty($object->origin_email)) { // If ticket create from public interface - TODO Add a more robust test to know if created by pubic interface
$htmltooptip = $langs->trans("OriginEmail").': '.$object->origin_email;
$htmltooptip .= '<br>'.$langs->trans("IP").': '.$object->ip;
$morehtmlref .= ($createdbyshown ? ' - ' : '<br>');
$morehtmlref .= ($createdbyshown ? '' : $langs->trans("CreatedBy").' : ');
$morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
$morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">- '.$form->textwithpicto($langs->trans("CreatedByPublicPortal"), $htmltooptip, 1, 'help', '', 0, 3, 'tooltip').'</small>';
} elseif (!empty($object->email_msgid)) { // If ticket create by emailcollector - TODO Add a more robust test to know if created by email collector (using import ky ?)
$langs->load("mails");
$htmltooltip = $langs->trans("EmailMsgID").': '.$object->email_msgid;
$htmltooltip .= '<br>'.$langs->trans("EmailDate").': '.dol_print_date($object->email_date, 'dayhour');
$htmltooltip .= '<br>'.$langs->trans("MailFrom").': '.$object->email_from;
$htmltooltip .= '<br>'.$langs->trans("MailReply").': '.$object->origin_replyto;
$htmltooltip .= '<br>'.$langs->trans("MailReferences").': '.$object->origin_references;
$morehtmlref .= ($createdbyshown ? ' - ' : '<br>');
$morehtmlref .= ($createdbyshown ? '' : $langs->trans("CreatedBy").' : ');
$morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
$morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">- '.$form->textwithpicto($langs->trans("CreatedByEmailCollector"), $htmltooltip, 1, 'help', '', 0, 3, 'tooltip').'</small>';
}
$permissiontoedit = $object->status < 8 && !$user->socid && $user->hasRight('ticket', 'write');
//$permissiontoedit = 0;
// Thirdparty
if (isModEnabled("societe")) {
$morehtmlref .= '<br>';
$morehtmlref .= img_picto($langs->trans("ThirdParty"), 'company', 'class="pictofixedwidth"');
if ($action != 'editcustomer' && $permissiontoedit) {
$morehtmlref .= '<a class="editfielda" href="'.$url_page_current.'?action=editcustomer&token='.newToken().'&track_id='.$object->track_id.'">'.img_edit($langs->transnoentitiesnoconv('SetThirdParty'), 0).'</a> ';
}
$morehtmlref .= $form->form_thirdparty($url_page_current.'?track_id='.$object->track_id, $object->socid, $action == 'editcustomer' ? 'editcustomer' : 'none', '', 1, 0, 0, array(), 1);
if (!empty($object->socid)) {
$morehtmlref .= ' - <a href="'.DOL_URL_ROOT.'/ticket/list.php?socid='.$object->socid.'&sortfield=t.datec&sortorder=desc">'.img_picto($langs->trans("Tickets"), 'ticket', 'class="pictofixedwidth"').' '.$langs->trans("TicketHistory").'</a>';
}
}
// Project
if (isModEnabled('project')) {
$langs->load("projects");
$morehtmlref .= '<br>';
if ($permissiontoedit) {
$object->fetch_project();
$morehtmlref .= img_picto($langs->trans("Project"), 'project'.((is_object($object->project) && $object->project->public) ? 'pub' : ''), 'class="pictofixedwidth"');
if ($action != 'classify') {
$morehtmlref .= '<a class="editfielda" href="'.$_SERVER['PHP_SELF'].'?action=classify&token='.newToken().'&id='.$object->id.'">'.img_edit($langs->transnoentitiesnoconv('SetProject')).'</a> ';
}
$morehtmlref .= $form->form_project($_SERVER['PHP_SELF'].'?id='.$object->id, $object->socid, $object->fk_project, ($action == 'classify' ? 'projectid' : 'none'), 0, 0, 0, 1, '', 'maxwidth300');
} else {
if (!empty($object->fk_project)) {
$object->fetch_project();
$morehtmlref .= $object->project->getNomUrl(1);
if ($object->project->title) {
$morehtmlref .= '<span class="opacitymedium"> - '.dol_escape_htmltag($object->project->title).'</span>';
}
}
}
}
// Contract
if (getDolGlobalString('TICKET_LINK_TO_CONTRACT_WITH_HARDLINK')) {
// Deprecated. Duplicate feature. Ticket can already be linked to contract with the generic "Link to" feature.
if (isModEnabled('contract')) {
$langs->load('contracts');
$morehtmlref .= '<br>';
if ($permissiontoedit) {
$morehtmlref .= img_picto($langs->trans("Contract"), 'contract', 'class="pictofixedwidth"');
if ($action == 'edit_contrat') {
$formcontract = new FormContract($db);
$morehtmlref .= $formcontract->formSelectContract($_SERVER["PHP_SELF"].'?id='.$object->id, $object->socid, $object->fk_contract, 'contratid', 0, 1, 1, 1);
} else {
$morehtmlref .= '<a class="editfielda" href="'.$_SERVER["PHP_SELF"].'?action=edit_contrat&token='.newToken().'&id='.$object->id.'">';
$morehtmlref .= img_edit($langs->trans('SetContract'));
$morehtmlref .= '</a>';
}
} else {
if (!empty($object->fk_contract)) {
$contratstatic = new Contrat($db);
$contratstatic->fetch($object->fk_contract);
//print '<a href="'.DOL_URL_ROOT.'/projet/card.php?id='.$selected.'">'.$projet->title.'</a>';
$morehtmlref .= $contratstatic->getNomUrl(0, '', 1);
}
}
}
}
$morehtmlref .= '</div>';
$linkback = '<a href="'.DOL_URL_ROOT.'/ticket/list.php?restore_lastsearch_values=1"><strong>'.$langs->trans("BackToList").'</strong></a> ';
dol_banner_tab($object, 'ref', $linkback, ($user->socid ? 0 : 1), 'ref', 'ref', $morehtmlref);
print '<div class="fichecenter">';
print '<div class="fichehalfleft">';
print '<div class="underbanner clearboth"></div>';
print '<table class="border tableforfield centpercent">';
// Track ID
print '<tr><td class="titlefield">'.$langs->trans("TicketTrackId").'</td><td>';
if (!empty($object->track_id)) {