Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Ticket Responder Reply #19497

Open
VaderD opened this issue Nov 26, 2021 · 7 comments
Open

Ticket Responder Reply #19497

VaderD opened this issue Nov 26, 2021 · 7 comments
Labels
Bug This is a bug (something does not work as expected)

Comments

@VaderD
Copy link

VaderD commented Nov 26, 2021 •
edited

Bug

When a ticket responder replies and his reply is inserted by the email collector then in the ticket general there is no info to know that there is reply for this ticket... Instead you have to go to the the ticket to read the message but if you do not know that there is new message you will never go ...

Environment

  • Version: [14.0.4]
  • OS: [CentOS 7]
  • Web server: [Apache 2.4.6]
  • PHP: [7.4.26]
  • Database: [MySQL 5.5.68]

Expected and actual behavior
@VaderD VaderD added the Bug This is a bug (something does not work as expected) label Nov 26, 2021
@freechelmi
Copy link

I feel the same feature missing but not sure how to do it
Maybe change de status to "not read" like of the ticket was just created ?

@VaderD
Copy link
Author

VaderD commented Jan 6, 2022 •
edited

I do not know how do it ....Can you explain it to me ?

@VaderD
Copy link
Author

VaderD commented Jan 12, 2022

Any news regarding this issue ..?

@freechelmi
Copy link

Hi , please don't comment every few days , you can either :

  • Propose a PR to help this issue
  • sort your ticket list by modification date to show the last answers
  • monitor your email to see that there was an answer

I would classified this as low priority

@github-actions github-actions bot added the Issue Stale (automatic label) This issue is stale because it has been open 1 year with no activity. Remove this label to keep open label Jan 12, 2023
@VaderD
Copy link
Author

VaderD commented Jan 12, 2023

Bug still exists !

@github-actions github-actions bot removed the Issue Stale (automatic label) This issue is stale because it has been open 1 year with no activity. Remove this label to keep open label Jan 12, 2023
@ksar-ksar
Copy link
Contributor

Hello,

Is it still the case on V18 ?

@VaderD
Copy link
Author

VaderD commented Oct 19, 2023

Yes it is ...Nothing is improved or chnage to v 18 ...about this issue

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
Bug This is a bug (something does not work as expected)
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
3 participants
@freechelmi @VaderD @ksar-ksar