New FAQ entries

source/faq.rst

@@ -1,4 +1,33 @@
 FAQ (Frequently Asked Questions)
 --------------------------------
 
-Work In Progress
+How do I install library *X*?
+=============================
+
+You can install new software easily on the notebooks using ``conda`` or
+``pip``. The ``%conda`` and ``%pip`` `magics <https://ipython.readthedocs.io/en/stable/interactive/magics.html#magic-conda>`_
+can be used in a cell of your notebooks to do so, e.g. installing ``rdkit``:
+
+.. code-block::
+
+   %conda install rdkit
+
+
+Once installed you can import the libray as usual.
+
+.. note::
+
+   Any modifications to the libraries/software of your notebooks will
+   be lost when your notebook server is stoped (automatically after
+   1 hour of inactivity)!
+
+Can I request library *X* to be installed permanently?
+======================================================
+
+Yes! Just let us know what are your needs. You can contact us via:
+
+* Opening a ticket in the `EGI Helpdesk <https://ggus.eu>`_, or
+
+* Creating a `Github Issue <https://github.com/EGI-foundation/notebooks/issues>`_
+
+We will analyse your request and get back to you.