uid | title | longTitle | legacyUrl |
---|---|---|---|
Premiere-Key-Invalid |
Key Invalid or Missing |
My Emby Key Says it is Invalid or Missing |
/support/solutions/articles/44001173116-my-emby-key-says-it-is-invalid-or-missing |
If your key says it is invalid or missing and you're sure you've entered it properly, please try the following:
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Be sure your key really is valid. Use the Forgot Key feature to have it re-sent to you and check the expiration date on that email.
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Try blanking out the key and saving and then re-entering (paste) the key and saving again.
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Check your Firewall and router settings. Be sure nothing is blocking the server application's access to mb3admin.com
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Disable or remove any browser add-ins. Some security add-ins (like Privacy Badger) can block our ability to validate the key
If all of the above failed, please send an email to billingsupport@emby.media (or reply via email if you are already talking to billing support) and include the server log from when you performed the steps in (2.)