BUG-000127210 Unable to silently uninstall/unregister Military Tools for ArcGIS.

[lfunkhouser]

Salesforce ID: BUG-000127210
Salesforce Submitter: James McGuire
Salesforce Submit Date: 12/06/2019 2:17 AM
Salesforce Bug Type: Failure/Error
Salesforce Severity: Medium
Repro Data: (n/a)

Synopsis:

Unable to silently uninstall/unregister Military Tools for ArcGIS.

Steps to Repro:

Issue:

When installing/registering Military Tools for ArcGIS the folder Desktop10.4 is generated and the Add-In ID folder is placed in Desktop10.4 folder.

• The Desktop10.4 folder is located in in the C:\Users\username\Documents\ArcGIS\AddIns
• The syntax for the Add-In ID is {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}
• If you have a later version of ArcGIS Desktop installed such as 10.7-10.7.1 there will be a Desktop10.7 folder in the same location
• For this test I used ArcGIS Desktop 10.7 and 10.7.1

Prerequisites:

1. Have a version of ArcGIS Desktop later than 10.4 and 10.4.1 operational
2. Download and install/register Military Tools for ArcGIS 3.6 Add-In

• This will create the Desktop10.4 folder in the C:\Users\username\Documents\ArcGIS\AddIns path
• Can verify if the Add-In by opening ArcMap then clicking Customize > Add-In Manager ...

Steps:

1. Open command prompt and navigate to the path C:\Program Files (x86)\Common Files\ArcGIS\bin and run the following command:

• ESRIRegAddIn.exe {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}/u
• The {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx} is the Add-In ID folder number

2. Click enter and you'll be prompted with the error "Uninstallation Failed."
   image.png

Work Around:

Steps:

1. Open the File Explorer or the command prompt and navigate to C:\Users\username\Documents\ArcGIS\AddIns\Desktop10.4

• This will have the Military Tools for ArcGIS Add-In ID folder {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}

2. DON'T copy, but move the this Add-In ID folder to the Desktop10.7 which is located in the path C:\Users\username\Documents\ArcGIS\AddIns

• Now the Desktop10.4 folder should be empty and the Desktop10.7 should have the Add-In ID folder

3. Open command prompt and navigate to the path C:\Program Files (x86)\Common Files\ArcGIS\bin and run the following command:

• ESRIRegAddIn.exe {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}/u

4. Click enter and you'll be prompted with the error "Uninstallation Succeeded"

• image.png

Product: ArcGIS for Desktop

Functional Category: ArcGIS for Defense

Client Platform: (n/a)

Version Found: 10.7.1

Planned Version Fixed: (n/a)

Comment: (n/a)