No device listed despite allegedly connected #369

Still34 · 2023-10-30T07:42:53Z

Describe the bug

ChameleonUltraGUI shows an empty list of connected device on the Windows client, despite the ChameleonUltra showing the loading bar animation. COM5 appears to be actively in use when the application is open, suggesting the port is opened and in use by the application.

The CLI version works fine (compiled locally according to instructions) and can connect to the hardware just fine.

To Reproduce
Steps to reproduce the behavior:

Open the application
Connect the device
Click refresh
No application listed

Expected behavior
The device to show up in the application.

Version info:

OS: Windows 11
App build number: 686
Connection type: USB
Chameleon firmware commit: gd77e166

Also required:

[ v ] - I've upgraded app to latest app version
[ v ] - I've upgraded Chameleon firmware to latest version
[ v ] - I've searched and verified that there is no already created issues

The text was updated successfully, but these errors were encountered:

GameTec-live · 2023-10-30T07:47:11Z

very strange issue... Is nothing else using the COM Port? (eg the CLI)

Still34 · 2023-10-30T07:47:54Z

Yes, nothing else should be using the port. Only either the CLI or the GUI is in use at a time.

GameTec-live · 2023-10-30T07:48:41Z

mind enabling production logging in the debug settings and sending a log?

Still34 · 2023-10-30T07:49:28Z

#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:88)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Connecting to COM1
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:102)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Connected to COM1
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:103)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Manufacturer: null
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:104)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Product: null
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:88)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Connecting to COM5
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:102)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Connected to COM5
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:103)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Manufacturer: null
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:104)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Product: null
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:88)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Connecting to COM1
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:102)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Connected to COM1
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:103)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Manufacturer: null
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:104)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Product: null
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:88)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Connecting to COM5

GameTec-live · 2023-10-30T07:50:40Z

your COM ports somehow dont return any manufacturer or Product information? are you running a custom firmware?

Still34 · 2023-10-30T07:51:03Z

Nope. The latest available 2.0.0 firmware - Chameleon Ultra, Version: v2.0 (v2.0.0-110-gd77e166)

Still34 · 2023-10-30T07:53:19Z

For additional context, the Ultra connects just fine and shows up on the GUI on my Linux laptop and iOS device.

GameTec-live · 2023-10-30T07:55:40Z

thats very wierd, because it literally is the same code... (And it works fine for me)

Maybe a driver issue?

Foxushka · 2023-10-30T10:55:36Z

Chameleon is COM1 or COM5 in your case? PM3 client also interferes with our serial library. Try closing all software that can access serial ports

Foxushka · 2023-10-30T10:57:27Z

If you see loading animation on chameleon before selecting chameleon in menu, then there is other software that using it. On main screen we just enumerate them, without connecting

Still34 · 2023-10-30T11:29:28Z

Chameleon is COM1 or COM5 in your case? PM3 client also interferes with our serial library. Try closing all software that can access serial ports

Chameleon should be on COM5 - not entirely sure what's on COM1.

If you see loading animation on chameleon before selecting chameleon in menu, then there is other software that using it. On main screen we just enumerate them, without connecting

The animation starts as soon as I open the application, and vice versa when I close it.

Still34 · 2023-11-03T05:26:42Z

I just tried it on yet another Windows-based device - same behavior.

Foxushka · 2023-11-03T05:29:49Z

Can you try on test-without-exception-handling branch? Will it throw any errors?

Still34 · 2023-11-03T05:32:09Z

I'll test it later tonight. This laptop doesn't have flutter configured yet.

Foxushka · 2023-11-03T05:55:59Z

You can grab compiled version from https://github.com/GameTec-live/ChameleonUltraGUI/actions/runs/6741642455

Still34 · 2023-11-03T06:04:35Z

Same issue unfortunately.

Foxushka · 2023-11-03T06:34:53Z

Issue still will be there, something in logs?

Still34 · 2023-11-03T06:36:26Z

Roughly the same logs yeah

#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:88)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Connecting to COM4
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:88)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Connecting to COM4
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:102)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Connected to COM4
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:103)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Manufacturer: null
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:104)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Product: null
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:88)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Connecting to COM4
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:102)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Connected to COM4
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:103)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Manufacturer: null
#0   NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:104)
#1   NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54)
🐛 Product: null

foXaCe · 2023-12-04T18:31:58Z

hello i have same problem on arch linux

GameTec-live · 2023-12-04T19:02:26Z

@foXaCe Mind providing some more info? kernel version, app version, debug log output, etc?

foXaCe · 2023-12-04T19:10:12Z

@GameTec-live yes sorry

Operating System: XeroLinux
KDE Plasma Version: 5.27.9
KDE Frameworks Version: 5.112.0
Qt Version: 5.15.11
Kernel Version: 6.6.3-zen1-1-zen (64-bit)
Graphics Platform: X11
Processors: 16 × AMD Ryzen 7 3700X 8-Core Processor
Memory: 15.5 Gio of RAM
Graphics Processor: AMD Radeon RX 6600 XT

#0 NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:88) #1 NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54) 🐛 Connecting to /dev/ttyS0 #0 NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:88) #1 NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54) 🐛 Connecting to /dev/ttyACM0 #0 NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:88) #1 NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54) 🐛 Connecting to /dev/ttyS0 #0 NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:88) #1 NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54) 🐛 Connecting to /dev/ttyACM0 #0 NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:88) #1 NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54) 🐛 Connecting to /dev/ttyS0 #0 NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:88) #1 NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54) 🐛 Connecting to /dev/ttyACM0 #0 NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:88) #1 NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54) 🐛 Connecting to /dev/ttyS0 #0 NativeSerial.connectDevice (package:chameleonultragui/connector/serial_native.dart:88) #1 NativeSerial.availableChameleons (package:chameleonultragui/connector/serial_native.dart:54) 🐛 Connecting to /dev/ttyACM0

GameTec-live · 2023-12-04T19:25:04Z

@foXaCe Seems all up to date, only "wierd" thing would be the zen kernel, but that shouldnt change any functionality...
Do you have ModemManager installed? That likes to cause problems. Also; make sure your user has permission to access /dev/ttyS0 (uucp i think is the group on arch based systems)

foXaCe · 2023-12-04T19:34:55Z

how to ?

foXaCe · 2023-12-04T19:35:55Z

sudo gpasswd -a stephane uucp

do not work

foXaCe · 2023-12-04T19:37:44Z

ok work after reboot

thank you

GameTec-live · 2023-12-04T19:45:15Z

ok work after reboot

thank you

so its fixed for you? great 👍

foXaCe · 2023-12-04T19:48:14Z

yes thank you

Still34 added the bug Something isn't working label Oct 30, 2023

GameTec-live added the help wanted Extra attention is needed label Nov 28, 2023

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No device listed despite allegedly connected #369

No device listed despite allegedly connected #369

Still34 commented Oct 30, 2023

GameTec-live commented Oct 30, 2023

Still34 commented Oct 30, 2023

GameTec-live commented Oct 30, 2023

Still34 commented Oct 30, 2023

GameTec-live commented Oct 30, 2023

Still34 commented Oct 30, 2023

Still34 commented Oct 30, 2023

GameTec-live commented Oct 30, 2023 •

edited

Foxushka commented Oct 30, 2023

Foxushka commented Oct 30, 2023

Still34 commented Oct 30, 2023

Still34 commented Nov 3, 2023 •

edited

Foxushka commented Nov 3, 2023

Still34 commented Nov 3, 2023

Foxushka commented Nov 3, 2023

Still34 commented Nov 3, 2023

Foxushka commented Nov 3, 2023

Still34 commented Nov 3, 2023

foXaCe commented Dec 4, 2023

GameTec-live commented Dec 4, 2023

foXaCe commented Dec 4, 2023

GameTec-live commented Dec 4, 2023

foXaCe commented Dec 4, 2023

foXaCe commented Dec 4, 2023

foXaCe commented Dec 4, 2023

GameTec-live commented Dec 4, 2023

foXaCe commented Dec 4, 2023

No device listed despite allegedly connected #369

No device listed despite allegedly connected #369

Comments

Still34 commented Oct 30, 2023

GameTec-live commented Oct 30, 2023

Still34 commented Oct 30, 2023

GameTec-live commented Oct 30, 2023

Still34 commented Oct 30, 2023

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Still34 commented Oct 30, 2023

Still34 commented Oct 30, 2023

GameTec-live commented Oct 30, 2023 • edited

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GameTec-live commented Oct 30, 2023 •

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Still34 commented Nov 3, 2023 •

edited