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Small study locked while closing #803

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elisabettai opened this issue Dec 14, 2022 · 3 comments
Closed

Small study locked while closing #803

elisabettai opened this issue Dec 14, 2022 · 3 comments
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@elisabettai
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Feedback Feedback through frontend type:incident Things don’t work, e.g. a service fails to start, a study fails to close, data is lost, etc…
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Zefram Cochrane

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@elisabettai
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This morning I'm trying to close and save a new study on osparc.io called S4L-TVB TI-Network Sims, but it seems to be struggling to unlock

Issue created from a Mattermost message by @newton.
@elisabettai elisabettai added Feedback Feedback through frontend type:incident Things don’t work, e.g. a service fails to start, a study fails to close, data is lost, etc… labels Dec 14, 2022
@elisabettai elisabettai added this to the Zefram Cochrane milestone Dec 14, 2022
@elisabettai elisabettai self-assigned this Dec 14, 2022
@elisabettai
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From portainer, study uuid a369e1ea-73dc-11ed-881d-02420a0b00d4
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Node uuid d0c14abe-f797-461f-aad4-99633fca92d6 (jupyter-smash) failed to start, but no logs in the sidecars

@elisabettai
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Solved by removing dy_proxy* and dy_sidcar* services in Portainer (shown in the screenshot above). Also the lock had to be manually removed.

@GitHK, we might dig a bit more in Graylog, with node uuid d0c14abe-f797-461f-aad4-99633fca92d6 and see what happened on Dec 13 in the time range shown in the screenshot

@elisabettai
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However, data were lost.
In S3 only outputs were saved, but we managed to recover the data in workspace from the osparc-simcore-zombie-dy-volume-saves

@sanderegg sanderegg mentioned this issue Jan 10, 2023
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