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SLA go-minitwit-api - Group N

Service Level Agreement

DevØps, presents the following Service Level Agreemt (SLA) that describes the eligible amount of credits a customer may earn if the below service (Go-Minitwit-API) is not achieved and maintained to the agreed Service Level.

The following Service Levels and Gin-Credits are applicable to Customer’s use of the Go-Minitwit-API.

Monthly Uptime percentage Percentage of monthly bill for applicable. Paid with Gin-Credits.
99% – < 99.9% 1 GC
95% – < 99.0% 10 GC
< 95% 25 GC

Definitions

"Uptime" is defined by prometheus' value here:

"Downtime" is defined for each Service in the Services Specific Terms below.

1 "Gin-Credit" is defined as the market value of 59.15 mL of Handrik's Gin.

Contact

As a customer you are welcome to contact go-minitwit-api@support.dk if you have any concerns or questions. BEWARE the average response time is more than 2 weeks.