Fill in Organizations in ServiceDesk Project is not possible

[bahrpatrick]

Hi,

it would be nice if it´s possible to add a organization to a new created ticket via this module.
At the moment it seems like it´s not possible to fill in a number to a field, but this is required for the "organizations" field.

The following issue occurs:

"Operation value must be a number at array index 0"

Not sure if I only have the wrong configuration or it´s simply not possible.

Thanks for your help and by the way nice module!

[mkayontour]

Have you tried the following:
[section]
organizations.0.name = "orgname"

Have a look at the response in the following ticket: #32

[bahrpatrick]

Hi @mkayontour ,

thanks for your answer, yes I´ve already tried this and it didn´t work out... :(

[mkayontour]

Have you tried using the organization ID?

organizations.0.value = 1234

For example, at our components field I can use name or value and the value must then be the internal ID of the component.

Also for Labels I only need to fill in the array values, there's no key/val struct behind.

labels.0 = "icinga"

[bahrpatrick]

Yes i did but then it always shows up the same error.
I tried all of these combinations, but it seems like it´s not possible to use a number as value or name. I found an article, that it´s requried to use the ID for the Organizations field...

Thanks for your help

[TheAaske]

Did you manage to find a solution to this? have the exact same problem.

Also @mkayontour what file is this statement placed in?