Issue Tracker Guidelines

[rameshelamathi]

Please read the following guidelines before posting an issue at the tracker. Any support requests posted in the tracker will be closed.

The software is provided free of charge. We DO NOT offer any type of support and custom development for the software.

No support requests

We DO NOT offer any support requests. So please do not report or request support requests (like needing help to configure or set up a feature) through the Github Issue tracker.

However, if you stumble upon a bug or have this awesome feature idea, we're all ears. Just drop us a line on GitHub issues. Remember, we're all in this together, so let's keep it friendly and stick to the guidelines, okay?

Be respectful

Let's keep it cool and respectful. Every chat, every interaction - it's all under the umbrella of our Code of Conduct. We're all part of this cool community, so let's make it a pleasant place for everyone.

Free Software does not mean free-of-charge services

Our software is like a free spirit - it's all about the freedom to choose, not about being free of cost. Using our software doesn't mean we're tied at the hip or that you get VIP treatment. It's a no-strings-attached kind of deal. You're free to use it, and we're here to share it. Fair and square.

Kindly note that the word “Free” in the Free and Open Source Software (FOSS) designation of the software refers to freedom of choice, not lack of cost, as explained by the Free Software Foundation itself.

Using our free of charge, FOSS software does not create any kind of business or other relationship between us, does not grant you any privileges and does not mean that we are obliged to offer any service level whatsoever free of charge.

You are free to choose whether you want to use our FOSS software and the resources we make available to you free of charge. You are, however, not entitled to any privileges or special treatment just by merit of using our software.

Bug reports

If you spot a bug, give us a shout with all the details so we can reproduce it. If it's something specific to your site or setup, do a bit of detective work first. Help us help you. If it's a legit bug, we're on it. If not, we might have to pass.

Bug reports are only considered for free of charge resolution by the maintainers when the issue is reproducible given your instructions on a site and hosting different than yours.

If your issue can only be reproduced on your site and / or hosting please try to isolate what is causing the problem and give us more accurate instructions which helps us reproduce the issue. Only then can we investigate whether it's a legitimate bug with our software or a problem with your site or hosting environment.

If your issue does not meet this reproducibility criteria, if it's unrelated to our software or is something already documented we will probably close your GitHub issue without further commentary.

Feature requests

Got an idea? We're all ears. But let's make sure it's something that benefits the whole gang, not just a personal wish list. Remember, it's a community effort. We'll weigh it, debate it, and see if it fits our vision. No promises on when or how, but we'll definitely give it some thought.

Please do keep in mind that your requested feature change or addition is something which has to be developed, supported, maintained and defended by the maintainers of the project in perpetuity. As a result only feature changes or additions which make sense for the overall community will be considered. Moreover, the decision on whether a feature will be implemented at all, when it will happen and how it will happen lies exclusively with the maintainers and no promises are made on a timeframe.

And that's the lowdown! Keep it cool, keep it respectful, and let's make some awesome software together. Cheers! 🚀🌟