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can't install outline at windows 7 TAP device could not be installed #761
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You can try to use Outline-Client version 1.2.32, it works for me |
hello I just now install the correct version but stall messagebox same error message pleaes advise it thank you |
@wecloud2008 this is an ongoing issue which we're working hard at to fix. This can sometimes also happen if other VPNs are installed on the machine. |
Thank you for your reply. I will waiting the issue reslove. |
@wecloud2008 we released a new version of the Windows client yesterday, try getting a fresh download of the client and see if that works for you? We don't think this is the final solution but hopefully it's a step forward. |
I am still having this problem on windows 10. It was working two weeks ago now i am getting TAP error when trying to install the client. Is there any way we can reset all TAP device settings or are there any manuel steps we can take to bypass this issue? |
I just now install the newer version ,but still display same error do you need debug at my computer or morn information? version url |
Since i am using this on my second laptop, I used Windows's "Settings -> Recovery" option to reset the laptop. Now it works. But it will delete some of your apps. So it might not be an option for everybody. |
@ymn @wecloud2008 if you email Support@getoutline.org you can get some instructions about removing the tap drivers and other support This is from our support person: TAP-Windows Adapter V9 is a network driver that allows VPN to connect to its servers. The default installation location is C:/Program Files/Tap-Windows, and it appears in Device Manager under Network Adapters category. Unfortunately, some users reported that they have connection problems when TAP Windows Adapter V9 is enabled, and even if the device is disabled, it does enable itself after a reboot of the computer. Note: You may have to temporarily disable any Antivirus or other real-time threat monitoring software you may have on your machine. |
Issue still not resolve? |
I'm sorry that didn't work. This is an open issue that we've been working tirelessly to fix. The issue is that |
I just want to mention, that this new update does actually fix the problem of renaming the TAP adapter. I have tested it on 2 windows machines, the version before this update, there is sometimes the issue with script not able to rename tap to "outline-tap0", this new script does fix that. I was able to fix it with pulling the new add_tap_device.bat and find_tap_device_name.bat, and build&reinstall. |
Hi, I am also having the issue. Have tried the steps listed on the troubleshooting page but am still not able to install the Outinline / TAP device |
This seems to happen if you already have TAP driver installed by other software (it was OpenVPN GUI for me). |
@wecloud2008 is this still an issue? What version of the client are you trying? |
ı have same problem for windows 10 too , same error. |
@mecitorta please, can you provide app version, screenshots and logs? |
1.2.x all tried, 1.3.x all tried. non of these are working for me. |
@fortuna what do you think? |
We will release a new version with a new network stack written in Go that may address some of these issues. @alexlii1971 we need to specify a DNS resolver because your local ISP resolver may be censoring the results. |
If any local antivirus or firewall is working, like 360, lenovo PC security and Tencent security, outline client installation will be completed, but client will not work even if turn off them. At least, I tried a lot, but still can not fix it. Those so-called security software are actually also working as inspection of anti VPN.And you will note that if you have a try. But outline works well on Mac and other devices like iPhone or Android. |
uninsall it, and reinstall the old version: https://github.com/Jigsaw-Code/outline-client/releases/tag/windows-v1.2.27 this issue is related to Tap adapter. if your client does not work, mostly, the Tap adapter is not installed by some reason, like local antivirus software or some security software. |
sorry,we could not configure system to connect to outline.please try running the installer again.
if you still cannot install outline,please get in touch with us and let us know that the TAP device could not be installed
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