Ticket Received Email - Stop Emails to Admin - Infinite Loop

[scottrpaterson]

Let's say my admin email is: support@example.com

I want to have notifications on my site setup for a number of things like affiliate registration, etc. that will send an email to support@example.com; as this is the only way to get notified of an activity without using a separate email account.

However if I am using the email pipping add-on to pull emails from support@example.com, and also have the 'Ticket Logged' auto reply enabled, then this will cause an infinite email loop to happen.

I think the solution for this is to have a setting that will not send 'Ticket Received' emails to the 'Email Settings' -> 'From Email' address.

[mikeyhoward1977]

We'll be introducing a textarea field within the Ticket Logged email setting section where you will be able to enter single addresses, or domains, to which the Ticket Received emails should not be sent.

This seemed like a more viable option than simply not sending to the From email address as users may have other reasons for blocking this email notification to additional addresses.

[mikeyhoward1977]

Merged into version 1.2.8