Re-Open: Interview fails after deleting and re-pairing the same Zigbee device

[theimo1221]

What happened?

Interview fails after deleting and re-pairing the same Zigbee device

This is reported by several people in closed issue #14135

What did you expect to happen?

Normal interview being succesfull

How to reproduce it (minimal and precise)

1. Force delete device (some Ikea/Sonoff/illuminize/Ubisys device)
2. Try to repair it
   --> Device is half paired (showing warning triangle with text Interview failed)

Zigbee2MQTT version

1.35.0

Adapter firmware version

20230922

Adapter

Sonoff Dongle P

Debug log

No response

[Gjuju]

Same problem here.

Z2m 1.35.1
Sonoff dongle e rcp 7.3.1.0
Ha multiprotocol 2.3.2

Realy annoying.
I can't pair anymore 4 TS011F_plug_1 and a xiaomi lywsd03mmc I used before.

It pairs then leave network.
It seems the device stay in pairing mode after it connects.

[Eoras]

Same problem here.

Z2m 1.35.1 Sonoff dongle e rcp 7.3.1.0 Ha multiprotocol 2.3.2

Realy annoying. I can't pair anymore 3 TS011F_plug_1 and a xiaomi lywsd03mmc I used before.

It pairs then leave network. It seems the device stay in pairing mode after it connects.

This look like same problem with my LEGRAND : #20664

[sveinse]

I have the same problem for many IKEA devices. This happens when units have already been paired with z2m previously. New devices seems to pair on first attempt.

The fix that seems to work for me is:

1. Force remove the device from z2m
2. Restart zigbee2mqtt
3. Repair the device

[TonKro]

This was also for me the solution.

[Krikand]

Same problem here, for Z2M 1.28.4 / zigbee-herdsman 0.14.76
I use the same workaround (force remove, restart Z2M, pairing) when a device for some reason loose connection. Sonoff [SNZB-02] can be a pain.

[wormvortex]

Doesn’t work for me. Removed device. Restarted. Tried to repair and it still fails to add.

[LouBen3010]

Same here. Force removed a LEDVANCE bulb and now the inteview process is failing. Restartet everything. Nothing works for me.

[LouBen3010]

After deleting the un-paired device without force (and many error messages) the state seems to be good again and a pairing was possible.

[satrik]

I have similar issues with 2 Nous A1Z plugs. I force removed them and now Im not able to pair them again, they are not even seen by z2m anymore….

[drublin]

My TRADFRI bulbs were initially working on my Z2M. After i deleted them I could not pair any old IKEA devices back: Tradfri bulbs/remotes/button (though they were working earlier).

what worked was updating my SONOFF 3.0 P dongle to 20230507 firmware (from 20210708), remove devices and finally pair again successfully.

SONOFF 3.0 CC2652P update steps here: https://forum.iobroker.net/post/535605
Most of youtube guides are obsolete because Texas Instruments flash tool is EOS.

[satrik]

@Koenkk can you take a look at the problems here when you get the chance? I would like to re-use my Nous A1Z plugs again -.-
Im running Zigbee2MQTT 1.37.0 as service on a raspberry pi 4 (4GB) with a Sonoff Dongle P (20230507).
Neither the logs nor the journal are showing anything if I go into pairing mode, so I don't know what else I could share or where to start debugging

[BoneheadFraggle]

@Koenkk can you take a look at the problems here when you get the chance? I would like to re-use my Nous A1Z plugs again -.- Im running Zigbee2MQTT 1.37.0 as service on a raspberry pi 4 (4GB) with a Sonoff Dongle P (20230507). Neither the logs nor the journal are showing anything if I go into pairing mode, so I don't know what else I could share or where to start debugging

I have the exact same issue with the same setup, Sonoff Dongle P and Nous A1Z plugs (but with HA and Z2M in Proxmox).
Nothing in the logs, just as if I didn't even try to pair. Adding other (not previously added) devices works fine.