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kore.ai - nice_agentassistvoice.xml
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kore.ai - nice_agentassistvoice.xml
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<?xml version="1.0" encoding="utf-8"?>
<ScriptContainer xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" noNamespaceSchemaLocation="http://lab-iniws01/scriptcontainer.xsd" BusNo="4606881" UserID="39185294">
<Actions>
<ActionStruct>
<ActionID>8</ActionID>
<Action>END</Action>
<Caption>End</Caption>
<Parameters />
<Branches />
<Cases />
<X>352</X>
<Y>304</Y>
<DependencyOrder>1</DependencyOrder>
<Impl_Type>0</Impl_Type>
<LibraryID>93fb8888-30cf-4df3-8ed9-1f2986819080</LibraryID>
<ExtraInfo>
<DefaultBranch>
<ActionId>-1</ActionId>
<Segments />
</DefaultBranch>
<Branches />
<CaseBranches />
</ExtraInfo>
<xws>0</xws>
<yws>0</yws>
</ActionStruct>
<ActionStruct>
<ActionID>7</ActionID>
<Action>AgentAssistV1_LIBID_b2aedee9-ab1e-4923-9d64-04cee8118482</Action>
<Caption>Agent Assist</Caption>
<Parameters>
<string>KAA</string>
<string />
<string />
<string />
<string>scriptparamsjson</string>
</Parameters>
<Branches />
<Cases />
<X>432</X>
<Y>176</Y>
<DependencyOrder>5</DependencyOrder>
<Impl_Type>1</Impl_Type>
<LibraryID>b2aedee9-ab1e-4923-9d64-04cee8118482</LibraryID>
<ExtraInfo>
<DefaultBranch>
<ActionId>-1</ActionId>
<Segments />
</DefaultBranch>
<Branches />
<CaseBranches />
</ExtraInfo>
<xws>0</xws>
<yws>0</yws>
</ActionStruct>
<ActionStruct>
<ActionID>6</ActionID>
<Action>SNIPPET</Action>
<Caption>Generate Iframe Params</Caption>
<Parameters>
<string>ASSIGN clientid="<Kore.ai Client ID>"
ASSIGN clientsecret="<Kore.ai Client Secret>"
ASSIGN botid="<Kore.ai Bot ID>"
ASSIGN agentassisturlencoded="<Kore.ai SmartAssist URL>"
ASSIGN baseurl="<Kore.ai AgentAssist URL>"
DYNAMIC scriptparams
scriptparams.clientid="{clientid}"
scriptparams.clientsecret="{clientsecret}"
scriptparams.botid="{botid}"
scriptparams.agentassisturl="{agentassisturlencoded}"
scriptparams.conversationid="{contactid}"
scriptparams.source="nice"
scriptparams.isCall=false
scriptparams.baseurl="{baseurl}"
scriptparams.nice_access_key="<NiceCX API Key>"
scriptparams.nice_access_key_secret="<NiceCX API Key Secret>"
scriptparams.niceurl="<NiceCX API URL>"
scriptparams.niceauthurl="<NiceCX Base Region URL>"
ASSIGN scriptparamsjson="{scriptparams.asJSON()}"
</string>
<string>Limit2K</string>
</Parameters>
<DefaultNextAction>
<Text />
<ActionID>7</ActionID>
<Index>0</Index>
<Segments />
</DefaultNextAction>
<Branches />
<Cases />
<X>288</X>
<Y>176</Y>
<DependencyOrder>6</DependencyOrder>
<Impl_Type>0</Impl_Type>
<LibraryID>b333da63-33c8-4297-a58a-e9546cf7f0f2</LibraryID>
<ExtraInfo>
<DefaultBranch>
<ActionId>7</ActionId>
<Segments />
</DefaultBranch>
<Branches />
<CaseBranches />
</ExtraInfo>
<xws>0</xws>
<yws>0</yws>
</ActionStruct>
<ActionStruct>
<ActionID>4</ActionID>
<Action>ONRELEASE</Action>
<Caption>Onrelease</Caption>
<Parameters>
<string />
<string />
</Parameters>
<DefaultNextAction>
<Text />
<ActionID>8</ActionID>
<Index>0</Index>
<Segments />
</DefaultNextAction>
<Branches />
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<DependencyOrder>4</DependencyOrder>
<Impl_Type>0</Impl_Type>
<LibraryID>ea1363d4-fade-4cac-b15e-c4c514c2f9b5</LibraryID>
<ExtraInfo>
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<ActionId>8</ActionId>
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<xws>0</xws>
<yws>0</yws>
</ActionStruct>
<ActionStruct>
<ActionID>3</ActionID>
<Action>ONANSWER</Action>
<Caption>Onanswer</Caption>
<Parameters>
<string>SKLNAME</string>
<string>FIRST</string>
<string>LAST</string>
<string>AGENTID</string>
</Parameters>
<DefaultNextAction>
<Text />
<ActionID>6</ActionID>
<Index>0</Index>
<Segments />
</DefaultNextAction>
<Branches />
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<DependencyOrder>3</DependencyOrder>
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<LibraryID>4b611ba4-8e81-45a6-9fcc-97c24f43ccbc</LibraryID>
<ExtraInfo>
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<ActionId>6</ActionId>
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</DefaultBranch>
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</ExtraInfo>
<xws>0</xws>
<yws>0</yws>
</ActionStruct>
<ActionStruct>
<ActionID>2</ActionID>
<Action>REQAGENT</Action>
<Caption>Reqagent</Caption>
<Parameters>
<string>20805222</string>
<string />
<string>DefaultfromSkill</string>
<string>0</string>
<string>1</string>
<string />
<string>1000</string>
<string />
<string>AfterSequence</string>
<string>DefaultFromSkill</string>
<string />
<string>1</string>
<string>20</string>
<string />
</Parameters>
<Branches />
<Cases />
<X>256</X>
<Y>32</Y>
<DependencyOrder>2</DependencyOrder>
<Impl_Type>0</Impl_Type>
<LibraryID>689a4a1b-fa0d-47b3-9a02-cbeb4735f08f</LibraryID>
<ExtraInfo>
<DefaultBranch>
<ActionId>-1</ActionId>
<Segments />
</DefaultBranch>
<Branches />
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</ExtraInfo>
<xws>0</xws>
<yws>0</yws>
</ActionStruct>
<ActionStruct>
<ActionID>1</ActionID>
<Action>BEGIN</Action>
<Caption>Begin</Caption>
<Parameters>
<string />
<string />
<string />
</Parameters>
<DefaultNextAction>
<Text />
<ActionID>2</ActionID>
<Index>0</Index>
<Segments />
</DefaultNextAction>
<Branches />
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<Y>32</Y>
<DependencyOrder>0</DependencyOrder>
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<LibraryID>b2f794c5-0232-40e7-9830-76d573bf57d7</LibraryID>
<ExtraInfo>
<DefaultBranch>
<ActionId>2</ActionId>
<Segments />
</DefaultBranch>
<Branches />
<CaseBranches />
</ExtraInfo>
<xws>0</xws>
<yws>0</yws>
</ActionStruct>
</Actions>
<LibraryItem LibraryID="bfb0ad03-2f29-43e3-ae49-fd1d9fe52f78" ApiClassificationId="0" BusNo="4606881" Name="NiceMAX_AAVoice" Alias="NiceMAX_AAVoice" MediaType="4" RoutingMode="" VariableRedaction="">
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<ImplPath>Agent Desktop AA Voice</ImplPath>
<CreateDate>2023-11-15T06:49:43.483</CreateDate>
<ModifyDate>2023-11-15T13:38:23.28</ModifyDate>
<ModifyUserID>39185294</ModifyUserID>
<ModifiedBy>XOCC Kore.ai</ModifiedBy>
<URI>/custom/4606881/NiceMAX_AAVoice</URI>
<DefaultTimeZone>Mountain Standard Time</DefaultTimeZone>
<Parameters />
<Branches />
</LibraryItem>
<MediaType>4</MediaType>
<ModifyDate>0001-01-01T00:00:00</ModifyDate>
</ScriptContainer>