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tweets_df.csv
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tweets_df.csv
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date_tweeted,author_handle,date_tweeted,day_of_week,followers,following,hour,in_reply_to,text,twitter_id,reply_time
2017-09-29 10:37:47-07:00,SmashesApples,2017-09-29 10:37:47-07:00,Friday,9,47,10,,@AirbnbHelp We left our booking after the scariest/sketchiest check in ever. Why don't you have a customer service number!? #noplacetostay,913820114327425025,4.71666666667
2017-09-29 10:32:48-07:00,Schr0dingersKat,2017-09-29 10:32:48-07:00,Friday,1190,1636,10,,RT @zehavoc: Dear @AirbnbHelp how come my last flat research appears on my @facebook page although I only registered with gmail ?,913818859022434304,0.0
2017-09-29 10:32:46-07:00,mdlhx,2017-09-29 10:32:46-07:00,Friday,244,571,10,913814560829792257,@zehavoc @AirbnbHelp @facebook The same happened to me and it creeped me out as well. Tell me what they say!!,913818849576923139,0.0
2017-09-29 10:22:55-07:00,Sequined_Sinner,2017-09-29 10:22:55-07:00,Friday,81,292,10,913801022480535554,@AirbnbHelp Amanda is working her magic for us - let's hope she can come THRUUUUU XXXOOOO,913816369996746754,7.63333333333
2017-09-29 10:21:53-07:00,IgorCarron,2017-09-29 10:21:53-07:00,Friday,4167,3487,10,,RT @zehavoc: Dear @AirbnbHelp how come my last flat research appears on my @facebook page although I only registered with gmail ?,913816111493341184,0.0
2017-09-29 10:18:32-07:00,evawubbe,2017-09-29 10:18:32-07:00,Friday,129,446,10,913809331614863360,@AirbnbHelp Sorry I was wrong @AirbnbHelp,913815267066744832,5.5
2017-09-29 10:16:38-07:00,zehavoc,2017-09-29 10:16:38-07:00,Friday,891,574,10,913814676995235846,@combatbb @AirbnbHelp @facebook indeed.,913814790862249984,0.0
2017-09-29 10:16:11-07:00,combatbb,2017-09-29 10:16:11-07:00,Friday,1555,1837,10,913814201956782083,@zehavoc @AirbnbHelp @facebook #malaise,913814676995235846,0.0
2017-09-29 10:15:43-07:00,zehavoc,2017-09-29 10:15:43-07:00,Friday,891,574,10,913814480060125184,@AirbnbHelp @facebook This is super creepy.,913814560829792257,0.0
2017-09-29 10:15:24-07:00,zehavoc,2017-09-29 10:15:24-07:00,Friday,891,574,10,913814201956782083,@AirbnbHelp @facebook knowing I've set up ghostery at its maximum privacy level.,913814480060125184,0.0
2017-09-29 10:14:18-07:00,zehavoc,2017-09-29 10:14:18-07:00,Friday,891,574,10,,Dear @AirbnbHelp how come my last flat research appears on my @facebook page although I only registered with gmail ?,913814201956782083,2.51666666667
2017-09-29 09:53:17-07:00,evawubbe,2017-09-29 09:53:17-07:00,Friday,129,446,9,,@AirbnbHelp there has been a wrong credit from my creditcard. Could you please get back to me asap?,913808913753083905,1.66666666667
2017-09-29 09:51:31-07:00,msully1117,2017-09-29 09:51:31-07:00,Friday,357,734,9,913808146262560768,@AirbnbHelp DM sent,913808471379890177,4.11666666667
2017-09-29 09:46:40-07:00,msully1117,2017-09-29 09:46:40-07:00,Friday,357,734,9,,"@AirbnbHelp trying to make booking for week, customer support said issue with my account and set up ticket, haven't heard anything in days!",913807249998598144,3.56666666667
2017-09-29 09:24:44-07:00,Neeringcarolin1,2017-09-29 09:24:44-07:00,Friday,0,1,9,,@AirbnbHelp Please get in touch with me about a false profile! We had contact through Facebook https://t.co/2aJ1fZkolN,913801730445516802,11.4833333333
2017-09-29 09:24:19-07:00,sam520321,2017-09-29 09:24:19-07:00,Friday,0,0,9,,"@AirbnbHelp I want to make a reservation, but when I clicked ""Book"", something wrong happened.. https://t.co/0DsvzFc4vs",913801625722011653,8.25
2017-09-29 09:23:06-07:00,iamyuvi27,2017-09-29 09:23:06-07:00,Friday,897,1365,9,,@AirbnbHelp Please get in touch with me ASAP. Please check Direct message.,913801317843439621,12.3166666667
2017-09-29 09:11:59-07:00,Kat_Krieger,2017-09-29 09:11:59-07:00,Friday,66,201,9,913795467657523201,@AirbnbHelp My case manager was rude. I was worried about the guests booked after us. This happened several times b… https://t.co/4dKK11PlW4,913798520381067264,5.81666666667
2017-09-29 08:57:24-07:00,karenobrist,2017-09-29 08:57:24-07:00,Friday,332,428,8,,RT @Kat_Krieger: @AirbnbHelp @Airbnb customer rep doesn't care about future bookings. Hope you don't get cancelled on #idea pattern #Gail #…,913794850004307970,0.0
2017-09-29 08:57:22-07:00,karenobrist,2017-09-29 08:57:22-07:00,Friday,332,428,8,,RT @Kat_Krieger: @AirbnbHelp @Airbnb how are you going to deal with future guests who have same problem with host? My rep didn't seem to ca…,913794842408386561,0.0
2017-09-29 08:57:19-07:00,karenobrist,2017-09-29 08:57:19-07:00,Friday,332,428,8,,RT @Kat_Krieger: @AirbnbHelp @Airbnb other guests should never have to deal with this. Host has cancelled on last 5 bookings. Why not infor…,913794830186303488,0.0
2017-09-29 08:57:17-07:00,karenobrist,2017-09-29 08:57:17-07:00,Friday,332,428,8,,"RT @Kat_Krieger: @AirbnbHelp @airbnb when I mentioned the other guests staying at this place soon, customer rep said not to worry #thiskeep…",913794822154186752,0.0
2017-09-29 08:57:15-07:00,karenobrist,2017-09-29 08:57:15-07:00,Friday,332,428,8,,RT @Kat_Krieger: Horrible customer service @AirbnbHelp but what should I expect when the host cancels 6 days ahead of reservation? #neverag…,913794812599513089,0.0
2017-09-29 08:56:26-07:00,Kat_Krieger,2017-09-29 08:56:26-07:00,Friday,66,201,8,,@AirbnbHelp @Airbnb customer rep doesn't care about future bookings. Hope you don't get cancelled on #idea pattern #Gail #Airbnb,913794607951093760,0.0
2017-09-29 08:48:43-07:00,Kat_Krieger,2017-09-29 08:48:43-07:00,Friday,66,201,8,,@AirbnbHelp @Airbnb how are you going to deal with future guests who have same problem with host? My rep didn't seem to care #fail,913792665916932097,11.1333333333
2017-09-29 08:47:14-07:00,Kat_Krieger,2017-09-29 08:47:14-07:00,Friday,66,201,8,,@AirbnbHelp @Airbnb other guests should never have to deal with this. Host has cancelled on last 5 bookings. Why not inform upcoming guests?,913792289927045122,0.0
2017-09-29 08:45:42-07:00,Kat_Krieger,2017-09-29 08:45:42-07:00,Friday,66,201,8,,"@AirbnbHelp @airbnb when I mentioned the other guests staying at this place soon, customer rep said not to worry #thiskeepshappening",913791904432652294,0.0
2017-09-29 08:44:47-07:00,Kat_Krieger,2017-09-29 08:44:47-07:00,Friday,66,201,8,,Horrible customer service @AirbnbHelp but what should I expect when the host cancels 6 days ahead of reservation? #neveragain #fail,913791674656133120,0.0
2017-09-29 08:02:00-07:00,seanhope77,2017-09-29 08:02:00-07:00,Friday,6,11,8,,"@AirbnbHelp I'm trying to book for the first time. Your app says it's texting me a 4 digit code, but I never receive it! Help",913780910637617152,0.0
2017-09-29 07:55:43-07:00,scoopandslam,2017-09-29 07:55:43-07:00,Friday,225,306,7,,"@AirbnbHelp Had to cancel a Miami trip due to Irma & host refuses to refund me. Contacted Resolution Center but nothing happening, pls help!",913779328332247041,7.96666666667
2017-09-29 07:55:30-07:00,kayleighpope,2017-09-29 07:55:30-07:00,Friday,1109,412,7,913778491052773377,@AirbnbHelp @_alicebeer you are still saying you will not give a refund..,913779274410274816,15.25
2017-09-29 07:54:11-07:00,Earl_GreyT,2017-09-29 07:54:11-07:00,Friday,245,54,7,913775415629512709,@BHB6264LIFE @Airbnb @AirbnbHelp Staff Is this the type of rude and abusive person you want as a Host? https://t.co/3olB24Htv6,913778941982162944,0.0
2017-09-29 07:49:18-07:00,Sgt_Hot_Stuff,2017-09-29 07:49:18-07:00,Friday,1047,750,7,913776587409166337,@AirbnbHelp @FarazJaka this company sucks. our guests broke the screen of our window and put a hole in the wall and… https://t.co/tTeUpp5DeP,913777712333856768,0.0
2017-09-29 07:49:04-07:00,freemaxC,2017-09-29 07:49:04-07:00,Friday,93,209,7,913058982390124546,@AirbnbHelp You guys fucked up. Need to reverse it now. Why would you make it harder on your hosts? There’s no upsi… https://t.co/40s5SKvE0g,913777654834384897,0.0
2017-09-29 07:42:48-07:00,karenobrist,2017-09-29 07:42:48-07:00,Friday,332,428,7,913766116660596736,@AirbnbHelp I sent you a few messages if you could please reply to those ASAP!!,913776077717360641,8.65
2017-09-29 07:40:10-07:00,BHB6264LIFE,2017-09-29 07:40:10-07:00,Friday,19,103,7,913767952108761088,@Earl_GreyT @Airbnb @AirbnbHelp Why dont you find someone else to bother..you're boring me to death..,913775415629512709,0.0
2017-09-29 07:38:32-07:00,kayleighpope,2017-09-29 07:38:32-07:00,Friday,1109,412,7,913774301484130305,@AirbnbHelp @_alicebeer that's not what your private emails say.. you say you want to end the because you're not gi… https://t.co/hNmnAIt0Ef,913775004625637376,13.8666666667
2017-09-29 07:38:30-07:00,CrockettKellye,2017-09-29 07:38:30-07:00,Friday,2,4,7,,"@AirbnbHelp My mother's VISA card was charged twice for the same reservation, in Dec. 2016 for full amount and also on Aug 29. Please advise",913774995079401472,15.8666666667
2017-09-29 07:32:50-07:00,kayleighpope,2017-09-29 07:32:50-07:00,Friday,1109,412,7,913772963685691392,"@AirbnbHelp @_alicebeer @AirbnbHelp privately, you say something different. You tell us that you agree, but won't b… https://t.co/HIhPuOxlU6",913773569619972102,3.3
2017-09-29 07:31:59-07:00,lamYogaLiz,2017-09-29 07:31:59-07:00,Friday,1369,1338,7,,"RT @AirbnbHelp: @kaxmerio Hi Ethel, we're here to help. Can you DM us your email? We'll take a look and assist. Thanks",913773353646702594,0.0
2017-09-29 07:21:13-07:00,FarazJaka,2017-09-29 07:21:13-07:00,Friday,29466,346,7,913600274429771776,@AirbnbHelp She responded last night waiting to hear back. We're kicked out of apartment tmrw as result of host fal… https://t.co/oYMyZMVbOz,913770646752124933,23.6166666667
2017-09-29 07:10:31-07:00,Earl_GreyT,2017-09-29 07:10:31-07:00,Friday,245,54,7,913767508099731458,"@BHB6264LIFE You are obviously a very rude, and perverse person. @Airbnb should remove you as a user. @Airbnbhelp Please investigate.",913767952108761088,0.0
2017-09-29 07:08:51-07:00,bagla,2017-09-29 07:08:51-07:00,Friday,397,218,7,911255140992258048,@AirbnbHelp Not so good,913767533936746498,0.0
2017-09-29 07:01:54-07:00,BHB6264LIFE,2017-09-29 07:01:54-07:00,Friday,19,103,7,912304950025375744,@AirbnbHelp Still no contact,913765781875310592,0.0
2017-09-29 07:01:51-07:00,kayleighpope,2017-09-29 07:01:51-07:00,Friday,1109,412,7,913020949645185025,@_alicebeer @AirbnbHelp @AirbnbHelp still haven't engaged with me :(,913765769988775936,28.75
2017-09-29 07:01:42-07:00,BHB6264LIFE,2017-09-29 07:01:42-07:00,Friday,19,103,7,912315430533988352,@AirbnbHelp Still no contact from your safety and security team,913765735251316737,0.0
2017-09-29 06:56:32-07:00,AirBnBDiary,2017-09-29 06:56:32-07:00,Friday,641,454,6,,. @Airbnb @AirbnbHelp Here’s my response to any “pause” on the Belltown Seattle listing. Please note the stats on b… https://t.co/7ujuAIppVw,913764432932511744,0.0
2017-09-29 06:54:37-07:00,robbin_g,2017-09-29 06:54:37-07:00,Friday,4836,3240,6,913763473670238209,"@AirbnbHelp I didn't think ""this shouldn't ben on AirBnB"" was a forceful enough request! Sending DM....",913763952932376578,0.0
2017-09-29 06:46:21-07:00,robbin_g,2017-09-29 06:46:21-07:00,Friday,4836,3240,6,,"How do I report a scam listing @AirbnbHelp ? Out of curiosity, I communicated off-site and was sent a phishing email for a bank xfer.",913761868765974528,6.36666666667
2017-09-29 06:41:37-07:00,gerimagsakay,2017-09-29 06:41:37-07:00,Friday,743,284,6,,@AirbnbHelp still no update on my refund!!!!,913760678522920961,7.78333333333
2017-09-29 06:26:28-07:00,WillowLymeInfo,2017-09-29 06:26:28-07:00,Friday,259,52,6,912788802468446209,"@AirbnbHelp Another email, but apparently unrelated to the query. Poor service indeed.",913756868090126336,9.96666666667
2017-09-29 06:08:43-07:00,TheatreAfrica,2017-09-29 06:08:43-07:00,Friday,11542,1102,6,,"RT @RogueIconoclast: Good day - I am battling to upload this on the APP?? @AirbnbHelp @Airbnb @Airbnb_uk
#PinnaclePointEstate
https://t.c…",913752399851945984,0.0
2017-09-29 06:06:56-07:00,Shielaiperez,2017-09-29 06:06:56-07:00,Friday,20,62,6,913292646134812672,@AirbnbHelp NO REPLY RECEIVED FROM AIRBNB!! POOR CUSTOMER SERVICE AND VERY UNHELPFUL TO RESOLVE THE ISSUE,913751949660577792,0.0
2017-09-29 06:00:38-07:00,RhiannonVv,2017-09-29 06:00:38-07:00,Friday,1046,679,6,913741896601817095,@AirbnbHelp Thanks guys. I also write website copy if you ever need help with content and UX ;),913750364150730752,0.0
2017-09-29 05:54:03-07:00,gillygums,2017-09-29 05:54:03-07:00,Friday,163,617,5,913748409617731584,@AirbnbHelp Ur service is phenomenal waste of time. It costs more to use air B and B than hotels.,913748707052531714,0.0
2017-09-29 05:39:59-07:00,grahamallcott,2017-09-29 05:39:59-07:00,Friday,14476,12866,5,913741896601817095,@RhiannonVv @AirbnbHelp Totally agree. My theory is they can't change the site too much now coz it's their revenue… https://t.co/JwTbcdHBvV,913745170381836288,0.0
2017-09-29 05:31:15-07:00,gillygums,2017-09-29 05:31:15-07:00,Friday,163,617,5,913740812609097728,@AirbnbHelp Sorry does not cover financial losses. By the time I got apartment I had paid out £500 on hotels will you compensate for that?,913742970821672960,21.6166666667
2017-09-29 05:26:59-07:00,RhiannonVv,2017-09-29 05:26:59-07:00,Friday,1046,679,5,,Holy socks @AirbnbHelp just taken me 15min to find how to snooze my listing. Just like previous times. Can u make this more intuitive pls?,913741896601817095,8.96666666667
2017-09-29 05:11:54-07:00,csdanforth,2017-09-29 05:11:54-07:00,Friday,759,739,5,,My @AirbnbHelp was invaded by dozens of people who wouldn’t speak or leave and I had to get all Home Alone on them. Failed. #dreamlife,913738101486424064,8.86666666667
2017-09-29 05:09:03-07:00,paul_a_smith,2017-09-29 05:09:03-07:00,Friday,8717,1064,5,913735505933750273,"@Owain_Morgan @AirbnbHelp @what3words @Airbnb Completely agree. Good hosts always save the day, but it'd be so easy… https://t.co/5apbDgSTVW",913737383958458370,0.0
2017-09-29 05:01:35-07:00,Owain_Morgan,2017-09-29 05:01:35-07:00,Friday,189,396,5,913690929554448384,"@paul_a_smith @AirbnbHelp @what3words @Airbnb To be fair the hosts were on the end of the phone to help, but would… https://t.co/ChFGrhdIsL",913735505933750273,0.0
2017-09-29 04:43:26-07:00,nuttyslack3,2017-09-29 04:43:26-07:00,Friday,39,165,4,,@AirbnbHelp going away tomorrow and app keeps crashing since last night. Worried won't be able to access info when I arrive. A known issue?,913730938030510080,9.9
2017-09-29 04:27:48-07:00,annieskamp,2017-09-29 04:27:48-07:00,Friday,0,10,4,,"@AirbnbHelp
I need to get in touch with Airbnb to check credit card payment made by a guest. I am a hostess in Gar… https://t.co/z9jB3vh1Kn",913727003701993473,13.8666666667
2017-09-29 04:20:51-07:00,floraclo,2017-09-29 04:20:51-07:00,Friday,22,49,4,,"@AirbnbHelp Bonjour, je tente de modifier le prix d'une réservation à la baisse mais plutôt que de baisser le prix augmente...",913725256115691521,0.0
2017-09-29 04:01:04-07:00,vnevah,2017-09-29 04:01:04-07:00,Friday,467,541,4,913701461254709248,@AirbnbHelp Thank you. Someone has.,913720277288325120,12.9833333333
2017-09-29 04:00:26-07:00,abhibera,2017-09-29 04:00:26-07:00,Friday,429,595,4,913388121168990208,@AirbnbHelp Replied. Thanks.,913720117896212481,5.46666666667
2017-09-29 03:53:24-07:00,SBel1,2017-09-29 03:53:24-07:00,Friday,1785,42,3,913384106750181382,@BrettKing @Marriott Should’ve gon @Airbnb @AirbnbHelp,913718348374044673,0.0
2017-09-29 03:46:13-07:00,CatherineRaynor,2017-09-29 03:46:13-07:00,Friday,1710,1663,3,913678580088963072,@AirbnbHelp Yep. All updated and reinstalled. Just goes black and shuts down about two seconds after opening.,913716540209553408,9.26666666667
2017-09-29 03:44:30-07:00,panduhari,2017-09-29 03:44:30-07:00,Friday,59,302,3,,@AirbnbHelp I reserved a room and host didn’t accept so I went cancel that but u r stupid not allowing me to and throwing me an error,913716108670132224,5.93333333333
2017-09-29 03:44:02-07:00,MrMathew,2017-09-29 03:44:02-07:00,Friday,165,332,3,913714948047548417,@AirbnbHelp Several properties have listed rack rates that are more than double when I tried to book. Don't quote a… https://t.co/OZQaR2uLtW,913715990277451777,5.75
2017-09-29 03:32:08-07:00,MrMathew,2017-09-29 03:32:08-07:00,Friday,165,332,3,,@AirbnbHelp how do you advertise properties at $125 per night and charge $2455 for 4 nights. Doesn't add up. Mislea… https://t.co/j75h0P7fnu,913712994407739393,7.76666666667
2017-09-29 03:05:10-07:00,Reikururu,2017-09-29 03:05:10-07:00,Friday,244,268,3,913705928771477504,@AirbnbHelp Haha je vous le fait pas dire ! Merci bien :),913706208300814336,4.5
2017-09-29 03:04:44-07:00,Reikururu,2017-09-29 03:04:44-07:00,Friday,244,268,3,,RT @AirbnbHelp: @Reikururu Vivement le jour où l'on pourra se téléporter comme Goku ✌️Bon séjour à vous Reiku 😉,913706098502270977,0.0
2017-09-29 02:29:44-07:00,Mr_C_Stewart,2017-09-29 02:29:44-07:00,Friday,622,966,2,913652803062697984,@AirbnbHelp #Airbnbwedoeverrythingtoscrewyouandyourfamily #nohelp #ifiwantedapenpaliwouldhaveaskedforoneinaustralia,913697292879724544,0.0
2017-09-29 02:28:40-07:00,vnevah,2017-09-29 02:28:40-07:00,Friday,467,541,2,913686624231403520,@AirbnbHelp I appreciate that but I think I might already be at the bottom.,913697022737297408,17.6333333333
2017-09-29 02:19:34-07:00,AmErikaN_Kiwi,2017-09-29 02:19:34-07:00,Friday,21081,2188,2,913580197508784128,@AirbnbHelp Thank you very much! Things are sorted now. Have a great weekend! ❤️,913694731925782529,4.63333333333
2017-09-29 02:13:47-07:00,pritispassport,2017-09-29 02:13:47-07:00,Friday,132,230,2,,"RT @AirbnbHelp: We encourage hosts in Bali to list their spaces and help those in need #MountAgung
Details: https://t.co/WRmERDuTd0 (2/2)",913693278595362816,0.0
2017-09-29 02:13:14-07:00,pshikotraphoto,2017-09-29 02:13:14-07:00,Friday,2040,1555,2,,"RT @AirbnbHelp: We encourage hosts in Bali to list their spaces and help those in need #MountAgung
Details: https://t.co/WRmERDuTd0 (2/2)",913693136559525888,0.0
2017-09-29 02:05:59-07:00,RogueIconoclast,2017-09-29 02:05:59-07:00,Friday,24997,1387,2,,"Good day - I am battling to upload this on the APP?? @AirbnbHelp @Airbnb @Airbnb_uk
#PinnaclePointEstate
https://t.co/U67GvFTyVQ",913691312091729920,6.1
2017-09-29 02:04:27-07:00,paul_a_smith,2017-09-29 02:04:27-07:00,Friday,8717,1064,2,913655128850403328,@AirbnbHelp @Owain_Morgan Asking hosts to supply a @what3words address would be super useful. Trying to find proper… https://t.co/XmCeycsGrO,913690929554448384,0.0
2017-09-29 02:01:09-07:00,moayad_darwish,2017-09-29 02:01:09-07:00,Friday,429,504,2,913687399535964160,"@AirbnbHelp Way to go, I love it 😍",913690098947940352,0.0
2017-09-29 01:51:20-07:00,isc_cuellar,2017-09-29 01:51:20-07:00,Friday,379,2121,1,908805559402541056,@AirbnbHelp Se me hizo un cargo extra en mi tarjeta porque no quiero perder mi reserva para el dia de mañana esta r… https://t.co/ZwmCmEFQMt,913687625566969856,0.0
2017-09-29 01:50:07-07:00,Zoddies,2017-09-29 01:50:07-07:00,Friday,5041,1735,1,913678405744422912,@AirbnbHelp Nightmare. Thank you have DM'd details,913687320473358336,0.0
2017-09-29 01:47:33-07:00,nimeshsharma,2017-09-29 01:47:33-07:00,Friday,815,1847,1,913668705300750336,@AirbnbHelp Nimeshmarsboy@gmail.com,913686676437737473,5.55
2017-09-29 01:44:30-07:00,JZWellard,2017-09-29 01:44:30-07:00,Friday,198,625,1,,@AirbnbHelp london customer services phone line isn't working. Very bad connection. I tried 2 different phones. How can I contact?,913685907974365189,0.0
2017-09-29 01:29:08-07:00,jannemecek,2017-09-29 01:29:08-07:00,Friday,954,435,1,,@AirbnbHelp this message doesn’t make much sense https://t.co/27kZLAv6r9,913682039970385920,2.88333333333
2017-09-29 01:28:13-07:00,vnevah,2017-09-29 01:28:13-07:00,Friday,467,541,1,,Hey @AirbnbHelp nobody has had the time to call. Just been sent a video of them threatening to stab my neighbour. Should we talk?,913681808902049792,19.1333333333
2017-09-29 01:08:05-07:00,indietravel,2017-09-29 01:08:05-07:00,Friday,18270,7010,1,913675345286635521,@AirbnbHelp Thanks! You guys are awesome.,913676744632225793,3.33333333333
2017-09-29 00:47:27-07:00,JAIHEON,2017-09-29 00:47:27-07:00,Friday,0,1,0,,@AirbnbHelp Oh now your response team is blocking my mail. Seriously? wow unbelievable...,913671550443839488,0.0
2017-09-29 00:43:57-07:00,JAIHEON,2017-09-29 00:43:57-07:00,Friday,0,1,0,,"@AirbnbHelp ""I don't know the reason too, so get out?"" I did my best for my guest and for you. Never cancelled my reservations cuz I do care",913670670067707904,0.0
2017-09-29 00:42:59-07:00,tanfinopsu1985,2017-09-29 00:42:59-07:00,Friday,13,0,0,,"RT @savine_smeenk: @AirbnbHelp Ok, Thanks. Could you ask him/her please to answer my questions? Added in photo. Thanks. https://t.co/jJXa8E…",913670425372131328,0.0
2017-09-29 00:42:55-07:00,JAIHEON,2017-09-29 00:42:55-07:00,Friday,0,1,0,,@AirbnbHelp And they are scared now. How can you do that to your customers? What am I supposed tell them when I kick them out?,913670408833921025,0.0
2017-09-29 00:42:28-07:00,JAIHEON,2017-09-29 00:42:28-07:00,Friday,0,1,0,,"@AirbnbHelp And now my current guests have no place to go for next 2 months.
They are just students who visit for the first time.",913670294874681345,0.0
2017-09-29 00:41:40-07:00,JAIHEON,2017-09-29 00:41:40-07:00,Friday,0,1,0,,"@AirbnbHelp I received your ""RESPONSE"" team email. And they still give me the reason for my deactivated account. It's a 5pm in my country.",913670096765149184,0.0
2017-09-29 00:36:26-07:00,c_scior,2017-09-29 00:36:26-07:00,Friday,308,560,0,913665640396926976,"@AirbnbHelp The gravity to which I'm assuming Airbnb-ers must be the equivalent to saying ""I'm an Uber driver"" or ""… https://t.co/H68q5YSjaN",913668778562433024,0.0
2017-09-29 00:35:18-07:00,c_scior,2017-09-29 00:35:18-07:00,Friday,308,560,0,913665640396926976,@AirbnbHelp At least I know what I'm getting when I go to a hotel or hostel. Pretty straight forward,913668492364103680,0.0
2017-09-29 00:34:53-07:00,c_scior,2017-09-29 00:34:53-07:00,Friday,308,560,0,913665640396926976,@AirbnbHelp There should be a checklist comparing spots to nearby alternatives before an Airbnb can even be setup. Boisterous nonsense,913668387682656256,7.61666666667
2017-09-28 23:48:34-07:00,FroggeLilian,2017-09-28 23:48:34-07:00,Thursday,2,0,23,,"RT @AirbnbHelp: @gaurav_agrawall We don't currently have any promotions going on. However, you can still earn travel credits by referring f…",913656730109841408,0.0
2017-09-28 23:44:15-07:00,JAIHEON,2017-09-28 23:44:15-07:00,Thursday,0,1,23,,@AirbnbHelp This is ridiculous. It shouldn't take this long to solve this problem. Do you even care your guest?,913655647253565441,0.0
2017-09-28 23:42:54-07:00,JAIHEON,2017-09-28 23:42:54-07:00,Thursday,0,1,23,,@AirbnbHelp Aren't you suppose to at least let them know why their reservation got cancelled ? Because I don't thin… https://t.co/9TbRqA7adE,913655305447157761,0.0
2017-09-28 23:42:32-07:00,JAIHEON,2017-09-28 23:42:32-07:00,Thursday,0,1,23,,@AirbnbHelp another confused guest because of this deactivated thing. Received this kind of message from 7 guests t… https://t.co/nPlfuAtYMZ,913655212803473409,0.0
2017-09-28 23:42:24-07:00,gaurav_agrawall,2017-09-28 23:42:24-07:00,Thursday,331,302,23,913655022939967488,@AirbnbHelp any bank related promotions like you had one with HDFC bank 15% off,913655182075891712,5.15
2017-09-28 23:35:26-07:00,gaurav_agrawall,2017-09-28 23:35:26-07:00,Thursday,331,302,23,913652437822697473,@AirbnbHelp any tie up with any bank / ewallet ? i tried the referral method but it requires a min criteria!,913653425564348416,6.35
2017-09-28 23:11:52-07:00,Mr_C_Stewart,2017-09-28 23:11:52-07:00,Thursday,622,966,23,913645368306434048,@AirbnbHelp @AirbnbHelp call me now please and stop pretending to the public that you are actually helping me,913647496806645761,0.0
2017-09-28 23:01:30-07:00,Mr_C_Stewart,2017-09-28 23:01:30-07:00,Thursday,622,966,23,,"@AirbnbHelp what do you actually do apart from tell your customers that you can't help them and to go elsewhere, that's right. What a team😂",913644887710375936,0.0
2017-09-28 23:00:24-07:00,belfast_gordie,2017-09-28 23:00:24-07:00,Thursday,48,459,23,,"@AirbnbHelp hello, app keeps crashing. Opens for a second and then gone. Iphone 7. Any ideas?",913644609531711488,4.71666666667
2017-09-28 20:47:04-07:00,CA_MilindLimaye,2017-09-28 20:47:04-07:00,Thursday,271,83,20,,Expecting full refund from @Airbnb @AirbnbHelp without getting stuck with nonsensical requirements like photograph… https://t.co/SKtJQ20bt6,913611055024234496,0.0
2017-09-28 20:44:33-07:00,CA_MilindLimaye,2017-09-28 20:44:33-07:00,Thursday,271,83,20,,@Airbnb @AirbnbHelp Had a bad experience with a booking. Got 50% refund. Lost remaining for silly reason as I didn't clicked the snaps.,913610422435139585,12.8833333333
2017-09-28 20:38:27-07:00,suciadavid64,2017-09-28 20:38:27-07:00,Thursday,295,336,20,,@Airbnb @AirbnbHelp Can a host change/add an extra deposit fee if not listed in the original post?,913608887395270658,13.8666666667
2017-09-28 20:01:30-07:00,FarazJaka,2017-09-28 20:01:30-07:00,Thursday,29466,346,20,913574298492825600,@AirbnbHelp Just replied to the email,913599587570601991,2.71666666667
2017-09-28 20:01:12-07:00,RaisaDex,2017-09-28 20:01:12-07:00,Thursday,460,198,20,913597254078013440,@AirbnbHelp PLEASE HELP 🙏🏾,913599512496820224,0.0
2017-09-28 20:00:45-07:00,RaisaDex,2017-09-28 20:00:45-07:00,Thursday,460,198,20,913597254078013440,"@AirbnbHelp and when I click on 'save & exit' on the top right of the screen, this screen pops up https://t.co/HbFbSjUze6",913599398508204033,0.0
2017-09-28 19:52:13-07:00,RaisaDex,2017-09-28 19:52:13-07:00,Thursday,460,198,19,911572996023779329,"@AirbnbHelp I cleared all cookies and cache, and still nothing. Here's a screenshot of the pop-up message I receive… https://t.co/tn3c9c4mjD",913597254078013440,21.2833333333
2017-09-28 19:51:49-07:00,STRReform,2017-09-28 19:51:49-07:00,Thursday,251,304,19,,"RT @Miteymiss: .@AirbnbCitizen - This former Superhost sez @Airbnb & @AirbnbHelp does NOT have your back when you need them. #sucks
https:/…",913597151753547776,0.0
2017-09-28 19:45:03-07:00,JAIHEON,2017-09-28 19:45:03-07:00,Thursday,0,1,19,,@AirbnbHelp I have been doing my best with my guests and you Airbnb. I didn't do anything wrong. Please activate my… https://t.co/V33LUyxn7o,913595450858409984,0.0
2017-09-28 19:44:36-07:00,JAIHEON,2017-09-28 19:44:36-07:00,Thursday,0,1,19,,"@AirbnbHelp hello I'm a Korean Superhost Airbnb user. Today, my account was deactivated suddenly. And I have no ide… https://t.co/EMil8qce3l",913595337100599296,3.43333333333
2017-09-28 19:14:35-07:00,SamirAzmat,2017-09-28 19:14:35-07:00,Thursday,18,34,19,,"Very disappointed with 1-month delay in refund promised for cancelled reservation, despite confirmation email from @Airbnb @AirbnbHelp",913587781024325632,3.38333333333
2017-09-28 19:02:25-07:00,maryamstrup,2017-09-28 19:02:25-07:00,Thursday,123,370,19,,"RT @AirbnbHelp: @maryamstrup Hi Mary, we'd encourage you to check for updates to the availability of the Airbnb Disaster Response Program h…",913584721518518272,0.0
2017-09-28 18:34:29-07:00,idktash,2017-09-28 18:34:29-07:00,Thursday,17700,276,18,,@AirbnbHelp please check dms,913577691068080128,0.0
2017-09-28 18:30:21-07:00,maryamstrup,2017-09-28 18:30:21-07:00,Thursday,123,370,18,913575632805777408,@AirbnbHelp Amazing! Thank you @Airbnb,913576648892588032,1.08333333333
2017-09-28 17:56:29-07:00,_py,2017-09-28 17:56:29-07:00,Thursday,213,139,17,913543479577505807,@AirbnbHelp I've been asked not to mention Airbnb to neighbors on check-in on my last few trips. I don't have time… https://t.co/23CpH4eUVI,913568129128599552,4.06666666667
2017-09-28 17:54:57-07:00,ElizaNolanPants,2017-09-28 17:54:57-07:00,Thursday,3973,2154,17,,"Why is @AirbnbHelp hanging up on me???
All I want to do is add a night to a reservation without paying 2x the cost. Why is this so hard???",913567740258144256,3.8
2017-09-28 17:43:30-07:00,fistsOfReason,2017-09-28 17:43:30-07:00,Thursday,451,286,17,913544703617970177,"@AirbnbHelp It seems you are more concerned with ""updating her case"" than updating her, me or god forbid finding he… https://t.co/zCPmd7uENi",913564858834149376,0.0
2017-09-28 17:36:53-07:00,dylanousley,2017-09-28 17:36:53-07:00,Thursday,883,547,17,,@AirbnbHelp how do I search listings with specific keywords?,913563194622382081,5.76666666667
2017-09-28 17:36:40-07:00,sohoneil,2017-09-28 17:36:40-07:00,Thursday,58,73,17,913562572019945473,@AirbnbHelp Many thanks for your help 😆😀,913563141040111616,2.88333333333
2017-09-28 17:30:29-07:00,sohoneil,2017-09-28 17:30:29-07:00,Thursday,58,73,17,913560883040866304,@AirbnbHelp Hi do if for example my stay for 7 nights is £1300 I pay that amount at time of booking been confirmed,913561586350137345,3.91666666667
2017-09-28 17:23:01-07:00,FarazJaka,2017-09-28 17:23:01-07:00,Thursday,29466,346,17,913557323536306176,@AirbnbHelp @CarolinaGallipr We got backed into changing our 2 month reservation into leaving on 3 day notice by fa… https://t.co/sz5i0CWWmH,913559705972289536,0.0
2017-09-28 17:21:09-07:00,FarazJaka,2017-09-28 17:21:09-07:00,Thursday,29466,346,17,913557323536306176,@AirbnbHelp @CarolinaGallipr Super disappointed how Airbnb has handled our case after spending over $10k a year on… https://t.co/nVYXDYmqp4,913559233404243968,60.05
2017-09-28 17:16:31-07:00,fistsOfReason,2017-09-28 17:16:31-07:00,Thursday,451,286,17,913544703617970177,@AirbnbHelp And that was the 5th support person I've spoken to today. #CustomerServiceFail,913558067714969600,0.0
2017-09-28 17:15:40-07:00,DANBUVA,2017-09-28 17:15:40-07:00,Thursday,323,590,17,,Thanks and congrats @AirbnbHelp for such an amazing customer service experience!! Shoutout to James M 😀,913557856632401920,59.3666666667
2017-09-28 17:15:19-07:00,fistsOfReason,2017-09-28 17:15:19-07:00,Thursday,451,286,17,913544703617970177,@AirbnbHelp Oh really? The guy on the support team promised me he'd call her 1hr ago and still no action,913557765637001216,69.7833333333
2017-09-28 17:12:54-07:00,carlast_sensfan,2017-09-28 17:12:54-07:00,Thursday,70,214,17,913556579605270528,@AirbnbHelp I will send a message to your account.,913557157932683267,0.0
2017-09-28 17:07:46-07:00,carlast_sensfan,2017-09-28 17:07:46-07:00,Thursday,70,214,17,,@AirbnbHelp AirBnB guests caused $5500 in damages to my friend's home Peed in oven. Foam sealant in drains Big Part… https://t.co/nvi6CFifDJ,913555869283110912,2.83333333333
2017-09-28 16:55:21-07:00,nadxk,2017-09-28 16:55:21-07:00,Thursday,22,40,16,,@AirbnbHelp please help!,913552743209553920,0.0
2017-09-28 16:55:15-07:00,nadxk,2017-09-28 16:55:15-07:00,Thursday,22,40,16,,@AirbnbHelp being applied. She should be getting £25 off her trip but it won't show up on her page. The trip is worth £200,913552716319936513,0.0
2017-09-28 16:54:53-07:00,nadxk,2017-09-28 16:54:53-07:00,Thursday,22,40,16,,@AirbnbHelp I sent a referral link to my sister. She created an account & is trying to take her first trip but the coupon code isn't,913552624825364480,4.93333333333
2017-09-28 16:51:55-07:00,SteveJerman,2017-09-28 16:51:55-07:00,Thursday,173,630,16,,I have a seurity concern about an @AirbnbHelp host. cc @Logancitypolice.,913551880231428096,5.03333333333
2017-09-28 16:38:07-07:00,j_mehegan,2017-09-28 16:38:07-07:00,Thursday,114,669,16,913548012894539782,"@AirbnbHelp Thank you, shall do now",913548404042723328,0.0
2017-09-28 16:33:41-07:00,soipau,2017-09-28 16:33:41-07:00,Thursday,236,205,16,913546759066013696,"@AirbnbHelp I was not contacted, how sad because it is not the first time I use your service 😡",913547292036161536,0.0
2017-09-28 16:24:53-07:00,soipau,2017-09-28 16:24:53-07:00,Thursday,236,205,16,913512148847996929,"@AirbnbHelp I had to make another reservation and pay more, they did not help me at all I can not wait for them!!",913545075153444864,6.68333333333
2017-09-28 16:20:26-07:00,DeanHardy23,2017-09-28 16:20:26-07:00,Thursday,1061,629,16,913543808230608896,@AirbnbHelp No thanks. I'm good. I kinda wanna share it anyway.,913543957660958721,0.0
2017-09-28 16:18:33-07:00,AirbnbHelp,2017-09-28 16:18:33-07:00,Thursday,50455,6005,16,913540615102537728,"@_py Hi Patrick, we would like to look into this further. Can you please DM your email and the reservation code to… https://t.co/xoUB875bpy",913543479577505807,0.0
2017-09-28 15:55:39-07:00,artistwandering,2017-09-28 15:55:39-07:00,Thursday,1106,1607,15,,@AirbnbHelp could you please give me an email address to contact? nothing in your FAQs answers my question and the emails i sent bounced.,913537720550531072,1.43333333333
2017-09-28 15:49:00-07:00,3Hncdtms5L30tMN,2017-09-28 15:49:00-07:00,Thursday,4,84,15,913424538465120257,"@AirbnbHelp I don't have the obligation to tell you why, but I don't understand. I used to make a good trip whenever I travel",913536044141649920,0.0
2017-09-28 15:40:29-07:00,3Hncdtms5L30tMN,2017-09-28 15:40:29-07:00,Thursday,4,84,15,913424538465120257,@AirbnbHelp hi~Airbnb i have a question. can you tell me why was the account stopped without any reason? My id… https://t.co/h6wwhfoHxG,913533903515684864,21.1333333333
2017-09-28 15:27:41-07:00,DeanHardy23,2017-09-28 15:27:41-07:00,Thursday,1061,629,15,913529777604132864,@AirbnbHelp DM'ed. Please help.,913530678658129920,0.0
2017-09-28 15:18:49-07:00,SuperhostSF,2017-09-28 15:18:49-07:00,Thursday,847,2052,15,,"RT @AirbnbHelp: @Thealex09 Hi there, we give 14 days from checkout to leave a review so users do have time to reflect. Here's more info: ht…",913528449041494016,0.0
2017-09-28 14:34:09-07:00,yuki_2_1,2017-09-28 14:34:09-07:00,Thursday,2523,3110,14,,RT @AirbnbHelp: We also encourage local hosts in CMDX to list their spaces thru the program to help neighbors in need. 2/2 https://t.co/r11…,913517208453578753,0.0
2017-09-28 14:33:51-07:00,yuki_2_1,2017-09-28 14:33:51-07:00,Thursday,2523,3110,14,,RT @AirbnbHelp: We've activated our Disaster Response Program to help those impacted by the earthquake in CDMX find free temporary accommod…,913517131081248768,0.0
2017-09-28 14:23:28-07:00,Trevin_l,2017-09-28 14:23:28-07:00,Thursday,79,129,14,,@AirbnbHelp reservation not possible! contacted your support team twice over the past two weeks. Said they were on it. They're not,913514520366206976,29.7833333333
2017-09-28 14:09:07-07:00,carlgieringer,2017-09-28 14:09:07-07:00,Thursday,243,1584,14,913475569941188608,@AirbnbHelp Okay! I finally got in. from that page i was able to request the code by sms. Thanks!,913510907594059776,25.8166666667
2017-09-28 14:04:10-07:00,soipau,2017-09-28 14:04:10-07:00,Thursday,236,205,14,913504442162454528,"@Airbnb @AirbnbHelp @Airbnb para que me piden mis datos si no contestan, no dan respuesta ni soluciones!!!",913509662724521984,9.88333333333
2017-09-28 13:57:37-07:00,KellyM20CT,2017-09-28 13:57:37-07:00,Thursday,1,0,13,913507478834417664,"@AirbnbHelp With like, real responses that don’t say you had a pleasure?",913508013566283776,0.0
2017-09-28 13:55:46-07:00,NINAPPROPRlATE,2017-09-28 13:55:46-07:00,Thursday,482,337,13,,"@airbnb customer service is fabulous thanks a TON @AirbnbHelp, angel and iyanna are fantastic",913507548677906433,32.2166666667
2017-09-28 13:55:29-07:00,KellyM20CT,2017-09-28 13:55:29-07:00,Thursday,1,0,13,913507362018922496,@AirbnbHelp Will you actually answer me?,913507478834417664,32.0
2017-09-28 13:52:46-07:00,LuukJa,2017-09-28 13:52:46-07:00,Thursday,227,81,13,913505569868337155,@AirbnbHelp Rather uninclusive policy,913506794969874432,0.0
2017-09-28 13:52:05-07:00,LuukJa,2017-09-28 13:52:05-07:00,Thursday,227,81,13,913505569868337155,@AirbnbHelp It does not. 😳,913506624089845760,0.0
2017-09-28 13:51:01-07:00,carlgieringer,2017-09-28 13:51:01-07:00,Thursday,243,1584,13,913475569941188608,@AirbnbHelp Then i was taken back to he login screen. when i tried logging in i got the original error message‽,913506352475107328,0.0
2017-09-28 13:50:35-07:00,carlgieringer,2017-09-28 13:50:35-07:00,Thursday,243,1584,13,913475569941188608,"@AirbnbHelp Hi, i deleted the app and restarted. After reinstalling and logging in i had to confirm my phone number and change my password.",913506244509478914,12.9833333333
2017-09-28 13:49:46-07:00,LuukJa,2017-09-28 13:49:46-07:00,Thursday,227,81,13,913502922251673600,"@AirbnbHelp Update, in expl cahe cookie removal does not work",913506039164801024,6.83333333333
2017-09-28 13:47:33-07:00,jokermean,2017-09-28 13:47:33-07:00,Thursday,71,338,13,,@AirbnbHelp your host menu won't open and i need to extend a guest's stay. the rest of the site works. can you pl… https://t.co/IfhLjdAKub,913505480592388097,0.0
2017-09-28 13:43:48-07:00,LuukJa,2017-09-28 13:43:48-07:00,Thursday,227,81,13,913502922251673600,"@AirbnbHelp Ok, what if I do not want to use Chrome?",913504535477391360,4.1
2017-09-28 13:34:45-07:00,mariah13x,2017-09-28 13:34:45-07:00,Thursday,1455,1275,13,,Never use @AirbnbHelp . They still haven't refunded £300 . They said wait 15 days but it's been two months. 😡,913502259153178625,2.33333333333
2017-09-28 13:28:50-07:00,ElTorolocoz,2017-09-28 13:28:50-07:00,Thursday,470,265,13,913498743349153794,@AirbnbHelp Will do,913500772880441344,0.0
2017-09-28 13:27:55-07:00,LuukJa,2017-09-28 13:27:55-07:00,Thursday,227,81,13,,@AirbnbHelp on my computer the foto's go translucent = invisible. HELP!!,913500540335792129,9.46666666667
2017-09-28 12:44:47-07:00,AirbnbHelp,2017-09-28 12:44:47-07:00,Thursday,50455,6005,12,913488883144364032,"@SOconnell09 Hi Sean, we're sorry for this experience. Please DM your email to us @AirbnbHelp so we can locate your… https://t.co/xWgC1MweWU",913489686458458112,0.0
2017-09-28 12:42:06-07:00,AirbnbHelp,2017-09-28 12:42:06-07:00,Thursday,50455,6005,12,913487966185680897,"@redmadden Hi Dave, we've been unable to locate your account to assist. Please DM your email address to us… https://t.co/Ie0u9QhgWH",913489009619423233,0.0
2017-09-28 12:41:36-07:00,SOconnell09,2017-09-28 12:41:36-07:00,Thursday,3,11,12,,@AirbnbHelp Please unlock my account. You've locked it again without any explanation. Customer service is a joke. #losingbusiness,913488883144364032,3.18333333333
2017-09-28 12:34:29-07:00,davemac00,2017-09-28 12:34:29-07:00,Thursday,21,52,12,,"@AirbnbHelp Hi there, problems with the host drop-down not working on either pc or mac. Have to jump through hoops to get in.",913487092025499650,1.86666666667
2017-09-28 12:21:21-07:00,emunahh,2017-09-28 12:21:21-07:00,Thursday,882,612,12,,"@AirbnbHelp I'm being asked to confirm my identity to visit the site, but phone number is probably very out of date as is everything else.",913483786376982528,9.43333333333
2017-09-28 12:01:13-07:00,jlmbatty,2017-09-28 12:01:13-07:00,Thursday,134,427,12,913102875445927943,"@AirbnbHelp I reached out 3 days ago, the case isn’t that mind boggling, when should I get a response with regards to this.",913478723608788993,19.8
2017-09-28 11:55:21-07:00,swillmedia,2017-09-28 11:55:21-07:00,Thursday,1809,1308,11,913475656343801856,"@AirbnbHelp Ok, I understand. Thanks.",913477245762711553,4.43333333333
2017-09-28 11:54:02-07:00,morganbaila,2017-09-28 11:54:02-07:00,Thursday,1001,1413,11,913197953938010113,@katienotopoulos @shani_o its fake for an air b n b event which i am Very Mad I Wasn't Invited to Attend ehemmm @Airbnb @AirbnbHelp,913476911896170497,0.0
2017-09-28 11:44:37-07:00,swillmedia,2017-09-28 11:44:37-07:00,Thursday,1809,1308,11,913462238320750594,"@AirbnbHelp Thanks. She is waiting to hear from a Case Manager. Any idea when that will be? Thanks, Steve.",913474545633415176,4.41666666667
2017-09-28 11:42:56-07:00,carlgieringer,2017-09-28 11:42:56-07:00,Thursday,243,1584,11,913473640980770816,@AirbnbHelp that's what I did first; the web browser directed me to an app. https://t.co/TF2ATqvYGj,913474120314245120,5.76666666667
2017-09-28 11:36:17-07:00,carlgieringer,2017-09-28 11:36:17-07:00,Thursday,243,1584,11,913465055295008768,"@AirbnbHelp Hi, failure. I get this message: will receive code on phone on which app installed…on the phone on whic… https://t.co/lnxYhGJuiD",913472448531718144,4.75
2017-09-28 11:24:47-07:00,AirbnbHelp,2017-09-28 11:24:47-07:00,Thursday,50455,6005,11,913467993467887616,"@futurecoombs Hi James, due to privacy concerns, please delete your tweet because it has sensitive information and… https://t.co/wKAn7Er1uD",913469551463067649,0.0
2017-09-28 11:17:59-07:00,gzicherm,2017-09-28 11:17:59-07:00,Thursday,22945,643,11,913413048127377413,@AirbnbHelp Thanks for the speedy reply!,913467840476282880,0.0
2017-09-28 11:13:11-07:00,bibireisdorf,2017-09-28 11:13:11-07:00,Thursday,670,1057,11,913465108982124544,@AirbnbHelp It's sorted now. Thank you!,913466634513330177,0.0
2017-09-28 11:07:07-07:00,bibireisdorf,2017-09-28 11:07:07-07:00,Thursday,670,1057,11,,"@AirbnbHelp Is there an issue with the website atm? A guest and I are having trouble getting her booking to work, and some graphics are off.",913465108982124544,8.0
2017-09-28 11:06:27-07:00,hiperfin,2017-09-28 11:06:27-07:00,Thursday,554,389,11,,@AirbnbHelp pretty peeved with how sensitive the system is with profile photos. Automatically cancelled and now have to wait for refund.,913464938429079552,2.96666666667
2017-09-28 11:00:52-07:00,carlgieringer,2017-09-28 11:00:52-07:00,Thursday,243,1584,11,913445609922813954,@AirbnbHelp Will I hear via email?,913463533408542723,0.0
2017-09-28 11:00:37-07:00,carlgieringer,2017-09-28 11:00:37-07:00,Thursday,243,1584,11,913445609922813954,@AirbnbHelp Wow. What has happened that requires weeks to resolve? I am traveling soon so i hope this can be resolv… https://t.co/FoA4JjqbVM,913463473090244610,6.3
2017-09-28 10:54:54-07:00,fylima,2017-09-28 10:54:54-07:00,Thursday,156,90,10,,@Airbnb @AirbnbHelp PR needs your help.We need Apts where have electricity in order to move people with medical conditions. Can you help us?,913462031004598272,14.3
2017-09-28 10:49:44-07:00,swillmedia,2017-09-28 10:49:44-07:00,Thursday,1809,1308,10,913316309139644417,"@AirbnbHelp Hi my daughter sent a DM hours ago, still waiting on a response. Thanks.",913460732594966528,5.98333333333
2017-09-28 10:45:41-07:00,5drxr,2017-09-28 10:45:41-07:00,Thursday,11,101,10,910394382993391617,@AirbnbHelp @Airbnb GOD❤️BLESS❤️YOU❤️ALL.For opening your homes for those in need. I am looking for my beautiful l… https://t.co/w9UysAPqep,913459711684603905,0.0
2017-09-28 10:36:49-07:00,5drxr,2017-09-28 10:36:49-07:00,Thursday,11,101,10,910394382993391617,"@AirbnbHelp @Airbnb ❤️❤️❤️🙏MY DEEPEST CONDOLENCES❤️🙏FOR ALL WHO WERE AFFECTED BY tornadoes,hurricanes,floods and ea… https://t.co/VlEdf27gmR",913457481875116038,0.0
2017-09-28 10:28:31-07:00,adhamag,2017-09-28 10:28:31-07:00,Thursday,638,2410,10,913453135787626496,@AirbnbHelp Sent.,913455392310603776,9.0
2017-09-28 10:13:45-07:00,adhamag,2017-09-28 10:13:45-07:00,Thursday,638,2410,10,,"@AirbnbHelp Been charged twice for the same booking. After I clicked ""pay"" the 1st time, webpage said it didn't go through. Hence 2nd click.",913451678187376641,5.8
2017-09-28 10:01:57-07:00,palashpjain,2017-09-28 10:01:57-07:00,Thursday,191,345,10,913432101453799424,@AirbnbHelp @AirbnbHelp @Airbnb_in waitung for response from the team but not received yet. Please call me asap,913448707399467008,7.18333333333
2017-09-28 09:57:18-07:00,fistsOfReason,2017-09-28 09:57:18-07:00,Thursday,451,286,9,,"@AirbnbHelp cust svc is awol on the phone (on hold 5th attempt), no response to DM, written Aisling Hassell, what more do i have to do?",913447538165997568,5.15
2017-09-28 09:53:46-07:00,KellyM20CT,2017-09-28 09:53:46-07:00,Thursday,1,0,9,913436628886179840,@AirbnbHelp Do I really need to go through this again? I’ll update the rest of my story with where I ended up and tag you in it.,913446646125678593,3.16666666667
2017-09-28 09:53:42-07:00,ilayuk,2017-09-28 09:53:42-07:00,Thursday,941,983,9,913442337954680837,@AirbnbHelp Thank you I have DMed. It is important for hosts to know that we are indeed protected by your Host Guarantee.,913446631575605251,2.93333333333
2017-09-28 09:38:39-07:00,fistsOfReason,2017-09-28 09:38:39-07:00,Thursday,451,286,9,,"@AirbnbHelp my wife is traveling alone in france, her host is awol, and cust service is keeping me on hold for 10 min. I need help now!",913442842353324033,0.0
2017-09-28 09:37:34-07:00,JaMartijn,2017-09-28 09:37:34-07:00,Thursday,125,81,9,913441831966445569,@AirbnbHelp Will do. Thanks!,913442569392214016,0.0
2017-09-28 09:33:48-07:00,carlgieringer,2017-09-28 09:33:48-07:00,Thursday,243,1584,9,913024843779633152,@AirbnbHelp Hi; no one has contacted me. are they reaching out via email? Is this actually an official @Airbnb acct… https://t.co/NGHvMFVhVd,913441622817492992,16.0
2017-09-28 09:21:46-07:00,JemFatale,2017-09-28 09:21:46-07:00,Thursday,41,60,9,,@AirbnbHelp I demanded to have my listing reinstated asap otherwise I will be closing my account. I await communication from @Airbnb,913438593535930368,0.0
2017-09-28 09:20:40-07:00,JemFatale,2017-09-28 09:20:40-07:00,Thursday,41,60,9,,@AirbnbHelp @airbnb your rep LeAura has not only ignored my provided evidence but responded with a sassy email.,913438319744372736,0.0
2017-09-28 09:18:27-07:00,arsycamel,2017-09-28 09:18:27-07:00,Thursday,4450,309,9,913437255175475201,@AirbnbHelp Thanks for the reply. I wasn’t looking for one actually. Let’s see how it pans out. 4 days for them to… https://t.co/kULenq3vOr,913437759011983360,0.0
2017-09-28 09:14:51-07:00,JemFatale,2017-09-28 09:14:51-07:00,Thursday,41,60,9,,@AirbnbHelp please contact me asap. A guests false review for my account suspended. I've reported the issue and airbnb has kept mute.,913436852400599041,14.5666666667
2017-09-28 09:04:03-07:00,lalanc32,2017-09-28 09:04:03-07:00,Thursday,28,76,9,913433328564543488,"@AirbnbHelp Thanks, DM sent",913434135859023873,0.0
2017-09-28 08:59:10-07:00,lalanc32,2017-09-28 08:59:10-07:00,Thursday,28,76,8,,"@AirbnbHelp Hi, I am set to arrive in Milan on 10/4 and have not heard from my host since February despite several attempts. Can you help?",913432905313079297,1.66666666667
2017-09-28 08:46:33-07:00,stildevange1979,2017-09-28 08:46:33-07:00,Thursday,0,55,8,,RT @karrobra: Har haft flera krångliga gäster denna sommar. Pussar till @AirbnbHelp som löser allt. Love you!,913429730510110720,0.0
2017-09-28 08:32:59-07:00,janesalmon,2017-09-28 08:32:59-07:00,Thursday,530,493,8,913339429225402369,@jkriggins @Airbnb Should I b offended that @Airbnbhelp ALWAYS hop on my posts to apologise to other peoples concer… https://t.co/zjIvXJIJwy,913426317865037824,0.0
2017-09-28 08:32:14-07:00,aclaydesigns,2017-09-28 08:32:14-07:00,Thursday,60,399,8,913423204491907072,@AirbnbHelp @Airbnb I honestly dont understant the issue with simply helping your customers w/o hostility... I wond… https://t.co/vLBd7XjA1x,913426127267549184,6.48333333333
2017-09-28 08:29:54-07:00,aclaydesigns,2017-09-28 08:29:54-07:00,Thursday,60,399,8,913423204491907072,"@AirbnbHelp @Airbnb wow is this what you call assistance, just got earful from CM with a audacious attitude...",913425543495847936,0.0
2017-09-28 08:27:45-07:00,SamZellmer,2017-09-28 08:27:45-07:00,Thursday,11,191,8,,@Airbnb @AirbnbHelp issues with our host right before arrival - please help!,913425001143037953,1.1
2017-09-28 08:24:06-07:00,aclaydesigns,2017-09-28 08:24:06-07:00,Thursday,60,399,8,913423204491907072,"@AirbnbHelp @airbnb the fake host didnt even have a real number... How is this possible? Are we, your customers not protected from this?",913424083580317696,0.0
2017-09-28 08:22:01-07:00,aclaydesigns,2017-09-28 08:22:01-07:00,Thursday,60,399,8,913423204491907072,"@AirbnbHelp @Airbnb CM gave me a call and sent a generic email to help me ""rebook"" how does that fix fake listing a… https://t.co/eE2VshQVPB",913423558193401856,4.73333333333
2017-09-28 08:09:07-07:00,AMcampillo,2017-09-28 08:09:07-07:00,Thursday,257,398,8,913419339495329792,@AirbnbHelp Done!!,913420310699012096,0.0
2017-09-28 07:49:46-07:00,zenant,2017-09-28 07:49:46-07:00,Thursday,18,125,7,913394955208491010,@AirbnbHelp @AirbnbHelp Thank you for a quick resolution! Thumbs up!,913415443477655553,11.5
2017-09-28 07:48:09-07:00,Benames22,2017-09-28 07:48:09-07:00,Thursday,159,330,7,,Hey @AirbnbHelp NYS Driver's License pictures ARE black and white. Why you do this to me?,913415035216629760,6.88333333333
2017-09-28 07:19:14-07:00,gzicherm,2017-09-28 07:19:14-07:00,Thursday,22945,643,7,,@AirbnbHelp folks i'm having a weird quirk with a res that will not cancel and your support team isn't being diligent about following up,913407758602350593,21.0166666667
2017-09-28 07:13:26-07:00,zeetwo97,2017-09-28 07:13:26-07:00,Thursday,7,16,7,913406244538523648,@AirbnbHelp Got it. Thanks!,913406296795344896,0.0
2017-09-28 07:00:29-07:00,caribbean_jane,2017-09-28 07:00:29-07:00,Thursday,37,81,7,,"@Airbnb @AirbnbHelp , Guest cancels booking and I don't get my payout? still waiting, no answers. No contact with casemanager :HMDDQBSBQH",913403039016456192,9.95
2017-09-28 06:58:06-07:00,zeetwo97,2017-09-28 06:58:06-07:00,Thursday,7,16,6,913396472414130178,@AirbnbHelp Would the credit apply to experiences too??,913402441349070849,15.1166666667
2017-09-28 06:57:54-07:00,zeetwo97,2017-09-28 06:57:54-07:00,Thursday,7,16,6,913396472414130178,@AirbnbHelp @Sarah9172017 well do it later iyh,913402387771068416,0.0
2017-09-28 06:55:56-07:00,arlanzarymrt,2017-09-28 06:55:56-07:00,Thursday,437,184,6,,"@AirbnbHelp hi, it's been more than 15 working days and the refund promised to me has not arrived yet..",913401893312856065,3.03333333333
2017-09-28 06:28:22-07:00,zenant,2017-09-28 06:28:22-07:00,Thursday,18,125,6,,@AirbnbHelp Hi! The site just flipped the dates on me and the host doesn’t let me to change the dates! Lost $200!,913394955208491010,7.36666666667
2017-09-28 06:21:32-07:00,zeetwo97,2017-09-28 06:21:32-07:00,Thursday,7,16,6,913393120066310144,"@AirbnbHelp If I share this with my GF, does she get the credit? Then we book?",913393237250969600,12.85
2017-09-28 06:18:00-07:00,Heman_G3,2017-09-28 06:18:00-07:00,Thursday,69,132,6,,"@AirbnbHelp My booking was declined, need to know about refund and how soon can I get it.",913392349610258435,9.98333333333
2017-09-28 05:44:50-07:00,zeetwo97,2017-09-28 05:44:50-07:00,Thursday,7,16,5,,Hi @AirbnbHelp I’m trying @Airbnb and experience for 1st time!! Just a college student & some trips are $$. Any coupons? Surprising GF!! ❤️,913384001347489793,36.2333333333
2017-09-28 05:25:08-07:00,4_Walls,2017-09-28 05:25:08-07:00,Thursday,16807,6547,5,913370049674661888,@AirbnbHelp Can you give us an email address to write to. That would be better. :),913379045127200768,26.25
2017-09-28 05:20:31-07:00,ik_thomson,2017-09-28 05:20:31-07:00,Thursday,311,871,5,913376553547046912,@AirbnbHelp Afraid not! Still just closes straight after I open it!,913377883762102274,10.0166666667
2017-09-28 05:00:41-07:00,SMSummitIRL,2017-09-28 05:00:41-07:00,Thursday,7001,6989,5,,RT @AirbnbHelp: We've activated our Open Homes Tool for evacuated residents impacted by volcanic activity in Bali #MountAgung https://t.co/…,913372889226907648,0.0
2017-09-28 04:59:33-07:00,ik_thomson,2017-09-28 04:59:33-07:00,Thursday,311,871,4,913351313467084800,@AirbnbHelp How about the app? That is what keeps crashing?,913372605457080321,15.6833333333
2017-09-28 04:56:01-07:00,LePetitChos,2017-09-28 04:56:01-07:00,Thursday,9,22,4,,"Bjr @AirbnbHelp mon numéro +34 631162391 ne fonctionne pas quand je m'inscris, saurriez-vous pourquoi svp ?",913371715861966848,75.4
2017-09-28 04:42:04-07:00,livemoorelife,2017-09-28 04:42:04-07:00,Thursday,11,55,4,913366113777569792,@AirbnbHelp Schon getan,913368206835961856,0.0
2017-09-28 04:28:53-07:00,livemoorelife,2017-09-28 04:28:53-07:00,Thursday,11,55,4,,"@airbnb @airbnb_de @AirbnbHelp gibt's bei euch noch jemanden? Seit Wochen keine Reaktion, weder Email noch Mediationsteam.",913364888571039744,0.0
2017-09-28 04:28:48-07:00,Jandjresources,2017-09-28 04:28:48-07:00,Thursday,3,19,4,,@AirbnbHelp should partner directly with cruise ships to provide housing for Puerto Rico evacuees.,913364867683201025,0.0
2017-09-28 04:28:39-07:00,paintedbicycle,2017-09-28 04:28:39-07:00,Thursday,448,288,4,913364372814221312,"@AirbnbHelp Sent, thanks.",913364828659572741,6.85
2017-09-28 04:25:03-07:00,loaibassam,2017-09-28 04:25:03-07:00,Thursday,437,551,4,913363838304768000,@AirbnbHelp Sounds good thank you :),913363922908057600,1.38333333333
2017-09-28 04:25:01-07:00,paintedbicycle,2017-09-28 04:25:01-07:00,Thursday,448,288,4,,@AirbnbHelp Trying one last time. Can you help me unblock my account? Email support seems to have gone AWOL.,913363913831583744,1.81666666667
2017-09-28 04:22:49-07:00,loaibassam,2017-09-28 04:22:49-07:00,Thursday,437,551,4,913363213122723840,@AirbnbHelp No help needed all good 👌🏻,913363362179895297,1.9
2017-09-28 04:14:43-07:00,DianaP0,2017-09-28 04:14:43-07:00,Thursday,379,475,4,913165345376043009,@AirbnbHelp I've sent the financial statement of my account. Let's see if it doesn't take a month to solve it....,913361321554530305,4.78333333333
2017-09-28 04:14:12-07:00,DianaP0,2017-09-28 04:14:12-07:00,Thursday,379,475,4,913165345376043009,@AirbnbHelp I am glad I've used other alternatives... i don't even know why i keep trying to use airbnb. It's such… https://t.co/t8ZsCqG25V,913361193083031552,0.0
2017-09-28 04:01:44-07:00,DeandeJagerTWR,2017-09-28 04:01:44-07:00,Thursday,3,30,4,,"@AirbnbHelp @Airbnb I am again very Impressed with the service you guys have given me, thanks for all your help and keep up the good work😀",913358056901234688,0.0
2017-09-28 04:01:39-07:00,vnevah,2017-09-28 04:01:39-07:00,Thursday,467,541,4,,So @AirbnbHelp require quotes and receipts for damage in a week of the occurrence even though it took them 3 days to respond!,913358034960863232,0.0
2017-09-28 03:58:29-07:00,EAnitka,2017-09-28 03:58:29-07:00,Thursday,170,1140,3,,"@AirbnbHelp Hi! I saw that you are looking for Lux Ambassador in Milano, Rome, etc. Will be this position in Budapest, also?",913357235887263744,9.33333333333
2017-09-28 03:32:52-07:00,jkriggins,2017-09-28 03:32:52-07:00,Thursday,5082,2890,3,913342067396481025,@AirbnbHelp The theft was dealt with when happened about 2 years ago in Alicante. I got a whopping 500€ toward a ne… https://t.co/tTAD7SdgPK,913350792266084352,10.45
2017-09-28 03:19:51-07:00,BHB6264LIFE,2017-09-28 03:19:51-07:00,Thursday,19,103,3,912315642325405699,@AirbnbHelp Still no contact what the heck is going on???,913347514803167232,0.0
2017-09-28 02:47:27-07:00,DeandeJagerTWR,2017-09-28 02:47:27-07:00,Thursday,3,30,2,913335959957196805,"@AirbnbHelp Hi guys, I have sent thanks for the Quick assistance😀",913339360484954113,0.0
2017-09-28 02:31:19-07:00,DeandeJagerTWR,2017-09-28 02:31:19-07:00,Thursday,3,30,2,,"@AirbnbHelp Hi guys, I have been scammed on your website please can someone assist?",913335301678014466,2.61666666667
2017-09-28 02:29:27-07:00,3dpopupcards,2017-09-28 02:29:27-07:00,Thursday,9,2,2,913331646144897024,@AirbnbHelp Hi sent a reply. Thanks,913334830879911936,0.833333333333
2017-09-28 02:23:25-07:00,jacquelinealoha,2017-09-28 02:23:25-07:00,Thursday,4134,3327,2,913115256494403585,"@AirbnbHelp yeah, but that just takes a LOT of searching through pictures. So really time-consuming!! Anyway, wante… https://t.co/DDVFa9xlIL",913333311996604416,5.2
2017-09-28 02:20:35-07:00,JordWyatt,2017-09-28 02:20:35-07:00,Thursday,1329,1051,2,913332549744840705,@AirbnbHelp Cheers!,913332599275257856,6.06666666667
2017-09-28 02:19:22-07:00,MagicOfBali,2017-09-28 02:19:22-07:00,Thursday,83,12,2,913329608984055809,"@AirbnbHelp Wedding canceled, this is not a reason cancel reservation",913332295972605953,0.0
2017-09-28 02:18:54-07:00,MagicOfBali,2017-09-28 02:18:54-07:00,Thursday,83,12,2,913329608984055809,@AirbnbHelp You did not notify me of the cancellation. My villas are closed on the calendar and I do not know when you did the cancellation.,913332175520530432,8.01666666667
2017-09-28 02:18:29-07:00,JordWyatt,2017-09-28 02:18:29-07:00,Thursday,1329,1051,2,,"@AirbnbHelp Hi, I've found a bug in your mobile app (iOS). Where can I report this to a dev team?",913332073359974401,1.9
2017-09-28 02:15:09-07:00,3dpopupcards,2017-09-28 02:15:09-07:00,Thursday,9,2,2,,@AirbnbHelp Have sent a DM - Please see as it is serious. Thanks,913331231164690432,1.63333333333
2017-09-28 02:01:19-07:00,ViaggidiMonique,2017-09-28 02:01:19-07:00,Thursday,2571,1882,2,,"RT @AirbnbHelp: We encourage hosts in Bali to list their spaces and help those in need #MountAgung
Details: https://t.co/WRmERDuTd0 (2/2)",913327751058350080,0.0
2017-09-28 01:47:26-07:00,benjaminong82,2017-09-28 01:47:26-07:00,Thursday,1,70,1,911563304564387842,"@AirbnbHelp I got one more issue, my potential client wish to transfer money through maybank or public bank. But,… https://t.co/KCXlON8rnp",913324259363008512,9.58333333333
2017-09-28 01:25:53-07:00,princessdesy,2017-09-28 01:25:53-07:00,Thursday,210,432,1,,"@AirbnbHelp hi, why is there a $5 difference from the amount credited to my account vs the amount I paid?",913318836824186883,2.85
2017-09-28 01:17:00-07:00,CDReed,2017-09-28 01:17:00-07:00,Thursday,1580,2889,1,,RT @AirbnbHelp: We've activated our Open Homes Tool for evacuated residents impacted by volcanic activity in Bali #MountAgung https://t.co/…,913316597606916096,0.0
2017-09-28 00:41:28-07:00,stratogists,2017-09-28 00:41:28-07:00,Thursday,175,117,0,912170218377662464,"@AirbnbHelp @elephanthound I agree, I'm having real trouble figuring things out esp re: a technote of theirs that r… https://t.co/1D7KNqbsUd",913307657984991232,0.0
2017-09-28 00:08:37-07:00,Raze__,2017-09-28 00:08:37-07:00,Thursday,180,112,0,913299004905201664,@AirbnbHelp LIT. Just needed to know if i was waiting till payday to reserve a place or if i was doing it now.,913299392001486849,34.65
2017-09-28 00:02:42-07:00,Raze__,2017-09-28 00:02:42-07:00,Thursday,180,112,0,,@AirbnbHelp quick question. Are you immediately charged for a safety deposit when renting or is it only when they make a claim?,913297899949142016,4.38333333333
2017-09-27 23:54:11-07:00,emk559,2017-09-27 23:54:11-07:00,Wednesday,20,131,23,913293329185505281,@AirbnbHelp sure :) sorry but I dont use twitter much - how do I do that? Whats DM? ;),913295755749855233,9.06666666667
2017-09-27 23:44:38-07:00,continents,2017-09-27 23:44:38-07:00,Wednesday,428,283,23,,"RT @AirbnbHelp: We encourage hosts in Bali to list their spaces and help those in need #MountAgung
Details: https://t.co/WRmERDuTd0 (2/2)",913293356339310592,0.0
2017-09-27 23:44:36-07:00,continents,2017-09-27 23:44:36-07:00,Wednesday,428,283,23,,RT @AirbnbHelp: We've activated our Open Homes Tool for evacuated residents impacted by volcanic activity in Bali #MountAgung https://t.co/…,913293345996210176,0.0
2017-09-27 23:44:32-07:00,ThomasSelrou,2017-09-27 23:44:32-07:00,Wednesday,719,1234,23,,"RT @AirbnbHelp: We encourage hosts in Bali to list their spaces and help those in need #MountAgung
Details: https://t.co/WRmERDuTd0 (2/2)",913293330817081344,0.0
2017-09-27 23:42:06-07:00,azisaz,2017-09-27 23:42:06-07:00,Wednesday,1225,1351,23,,"RT @AirbnbHelp: We encourage hosts in Bali to list their spaces and help those in need #MountAgung
Details: https://t.co/WRmERDuTd0 (2/2)",913292716858937344,0.0
2017-09-27 23:35:01-07:00,vilhelmd,2017-09-27 23:35:01-07:00,Wednesday,13,13,23,,@AirbnbHelp Guest rescntr (ext. circ.) 15 days after check-in. Guest 100% refunded. THIS IS WHAT TRAVEL INSURANCE IS FOR. HMFBNCEZQ4. FIX IT,913290935131344896,52.0666666667
2017-09-27 22:59:37-07:00,emk559,2017-09-27 22:59:37-07:00,Wednesday,20,131,22,,@AirbnbHelp Hi there. My apartment is available between the 11 - 17 October but I cant find it when I search. Can you help? Thanks! :),913282024806522880,44.9166666667
2017-09-27 22:52:48-07:00,Suryan79,2017-09-27 22:52:48-07:00,Wednesday,15,73,22,,"@AirbnbHelp How can i change my profile header message from 'Hey, I am' to 'Hey, we are'?",913280311848427520,16.9666666667
2017-09-27 22:04:56-07:00,tabi268,2017-09-27 22:04:56-07:00,Wednesday,60,221,22,898574041061113857,@AirbnbHelp thnx:,913268265366863872,0.0
2017-09-27 20:36:28-07:00,zmh,2017-09-27 20:36:28-07:00,Wednesday,9147,2139,20,913245096413483008,@AirbnbHelp clearing cache seems to have worked - thanks! https://t.co/lWBqu0n1Eh,913245999442939905,12.4
2017-09-27 20:30:32-07:00,zmh,2017-09-27 20:30:32-07:00,Wednesday,9147,2139,20,913243350056218624,@AirbnbHelp @kaizhiw having the same issue — no date filter showing up,913244509005336576,2.33333333333
2017-09-27 20:15:10-07:00,nicoleponesyou,2017-09-27 20:15:10-07:00,Wednesday,1041,402,20,913239358299344897,@AirbnbHelp https://t.co/28sXsQ0Tqw,913240641437683712,0.0
2017-09-27 20:10:04-07:00,nicoleponesyou,2017-09-27 20:10:04-07:00,Wednesday,1041,402,20,,@AirbnbHelp I've tried to verify my number and not received a code. I tried both text and call and nothing. I can't book without verifying.,913239358299344897,16.7
2017-09-27 20:02:50-07:00,kaizhiw,2017-09-27 20:02:50-07:00,Wednesday,169,593,20,913236888290504707,"@AirbnbHelp It's alright, I'm able to see the datepicker in safari.",913237535245168640,24.4333333333
2017-09-27 19:37:45-07:00,morgcope,2017-09-27 19:37:45-07:00,Wednesday,285,867,19,913230452995035136,@AirbnbHelp Thanks!!,913231222486306816,0.0
2017-09-27 19:37:13-07:00,kaizhiw,2017-09-27 19:37:13-07:00,Wednesday,169,593,19,913225719232258059,@AirbnbHelp Still no date filter. https://t.co/eU83VKh1Iq,913231088369225728,23.0333333333
2017-09-27 19:22:15-07:00,PaulaWachter,2017-09-27 19:22:15-07:00,Wednesday,87,148,19,913190232035659777,@AirbnbHelp still waiting....can u check if specialists are still alive? maybe that's why there is no response from them....,913227322689556480,28.05
2017-09-27 19:13:34-07:00,ShamimInTurkey,2017-09-27 19:13:34-07:00,Wednesday,2951,300,19,,"RT @AirbnbHelp: @ShamimInTurkey Wonderful, so happy to hear that everything is resolved. Please let us know if you have any further questio…",913225137469698048,0.0
2017-09-27 19:13:12-07:00,kaizhiw,2017-09-27 19:13:12-07:00,Wednesday,169,593,19,,@AirbnbHelp Why can I not see the date filter? Latest Chrome incognito window. https://t.co/pbyYsVAQ2b,913225046562365440,2.68333333333
2017-09-27 19:06:38-07:00,ShamimInTurkey,2017-09-27 19:06:38-07:00,Wednesday,2951,300,19,,Had a number of issues with @AirbnbHelp but all now resolved. Am genuinely impressed with the speed and quality of service. Thank you!,913223394841251840,2.85
2017-09-27 19:04:14-07:00,shourimajo,2017-09-27 19:04:14-07:00,Wednesday,2328,831,19,,"@AirbnbHelp Hello! I'm trying to book a property but I keep getting ""It's not possible to book this property. Please contact Airbnb Support""",913222791058599936,1.1
2017-09-27 18:43:41-07:00,HurricaneJoeTx,2017-09-27 18:43:41-07:00,Wednesday,1,36,18,911314408185483267,"@AirbnbHelp @MD_Evolved @MD_Evolved ""We noticed our copy paste customer service was upsetting you so here's some m… https://t.co/forDqIg39J",913217618626179072,0.0
2017-09-27 18:35:09-07:00,crazywifebeb,2017-09-27 18:35:09-07:00,Wednesday,3,29,18,913214827862085632,@AirbnbHelp Now you are giving me a different answer.,913215470639050752,5.1
2017-09-27 18:28:55-07:00,crazywifebeb,2017-09-27 18:28:55-07:00,Wednesday,3,29,18,913201556568371200,@AirbnbHelp But I do not have a Payoneer account. I chose bank transfer and just entered my bank info.,913213902392983553,3.68333333333
2017-09-27 18:10:09-07:00,yyjagainststvrs,2017-09-27 18:10:09-07:00,Wednesday,45,73,18,,"RT @Miteymiss: .@AirbnbCitizen - This former Superhost sez @Airbnb & @AirbnbHelp does NOT have your back when you need them. #sucks
https:/…",913209180135108608,0.0
2017-09-27 17:44:53-07:00,heryportrait,2017-09-27 17:44:53-07:00,Wednesday,2915,30,17,,My booking was cancelled with the host @Airbnb_ID but i dont know what can i do to get back the money..@Airbnb_ID @AirbnbHelp email!!,913202818927833088,3.1
2017-09-27 17:34:13-07:00,Miteymiss,2017-09-27 17:34:13-07:00,Wednesday,290,133,17,,".@AirbnbCitizen - This former Superhost sez @Airbnb & @AirbnbHelp does NOT have your back when you need them. #sucks
https://t.co/d44IrKfdPm",913200134174924800,0.0
2017-09-27 17:32:54-07:00,crazywifebeb,2017-09-27 17:32:54-07:00,Wednesday,3,29,17,913050703354105858,@AirbnbHelp I entered my bank info thru Airbnb website. I didn't set a log in info and pw thru Payoneer.,913199805576253440,6.96666666667
2017-09-27 17:06:18-07:00,burlymaz,2017-09-27 17:06:18-07:00,Wednesday,9,58,17,912429882759614467,@AirbnbHelp @ciatog7 you're missing the point. No other accommodation agency asks for passport/driving licence ID.… https://t.co/eOB4baIb1P,913193112469753861,7.4
2017-09-27 16:56:54-07:00,PaulaWachter,2017-09-27 16:56:54-07:00,Wednesday,87,148,16,913190232035659777,@AirbnbHelp this is the THIRD time in a row that I have a problem w/ u guys in less than a month. people watch out. @Airbnb NOT reliable,913190745267408896,0.0
2017-09-27 16:55:27-07:00,JonathanSinaiko,2017-09-27 16:55:27-07:00,Wednesday,0,1,16,909835366995292160,"@AirbnbHelp rz4u@hideawayhill.com If I was able to be a super host I could unblock peak season. Got the reviews, but not the bookings",913190379708715008,5.13333333333
2017-09-27 16:52:16-07:00,YayaSaari,2017-09-27 16:52:16-07:00,Wednesday,2902,449,16,,@AirbnbHelp hi kindly check your dm thankyou 😊,913189580425195520,0.0
2017-09-27 16:50:11-07:00,PaulaWachter,2017-09-27 16:50:11-07:00,Wednesday,87,148,16,913162988433133568,@AirbnbHelp Specialist had NO idea what went wrong.His excuse: I got the case 20' ago. What have u done the last 24… https://t.co/UFVklhRA67,913189054816165889,4.68333333333
2017-09-27 16:13:16-07:00,mrouleauquinn,2017-09-27 16:13:16-07:00,Wednesday,3,12,16,913169091975946241,@AirbnbHelp @BJQool Love Airbnb!,913179762503426048,0.0
2017-09-27 15:44:58-07:00,Ugovalpad,2017-09-27 15:44:58-07:00,Wednesday,684,781,15,913170563568369664,@AirbnbHelp Thanks all this after the bear quake that hit the city last week. Thanks for your support.,913172640629587968,1.41666666667
2017-09-27 15:32:14-07:00,ainturmomma63,2017-09-27 15:32:14-07:00,Wednesday,199,9,15,912894702650892289,@AirbnbHelp @EdwardsMattB Hahahahah 😂😂😂,913169438160994304,0.0
2017-09-27 15:29:36-07:00,ainturmomma63,2017-09-27 15:29:36-07:00,Wednesday,199,9,15,913164032038842368,"@AirbnbHelp @MJVacanti ""This is a recording"". Beeeeeeeep",913168777189015552,0.0
2017-09-27 15:04:33-07:00,DJ__Ari3s,2017-09-27 15:04:33-07:00,Wednesday,1717,1402,15,,Hi .@AirbnbHelp @Airbnb do you have a direct contact number for the UK please. Tried to speak to two different people and the line cut out,913162471606751233,5.91666666667
2017-09-27 15:01:22-07:00,phampants,2017-09-27 15:01:22-07:00,Wednesday,1550,476,15,913161385655357440,@AirbnbHelp Just DM'd the acct/reservation.,913161670322741248,0.0
2017-09-27 15:00:14-07:00,phampants,2017-09-27 15:00:14-07:00,Wednesday,1550,476,15,913161249210474497,@AirbnbHelp But said that we rather respond via AirBnB. Still radio silence.,913161385655357440,0.0
2017-09-27 14:59:42-07:00,phampants,2017-09-27 14:59:42-07:00,Wednesday,1550,476,14,913160914878201857,"@AirbnbHelp I'm worried that she would blame the flood on us, but we have immediately contact her to no avail. Even… https://t.co/LZDnVundZ4",913161249210474497,0.0
2017-09-27 14:58:22-07:00,phampants,2017-09-27 14:58:22-07:00,Wednesday,1550,476,14,913160732002398208,@AirbnbHelp We need to catch a flight tomorrow (2 different flights). I'm leaving first & it's on my acct. No contact on how to check out.,913160914878201857,0.0
2017-09-27 14:57:38-07:00,phampants,2017-09-27 14:57:38-07:00,Wednesday,1550,476,14,,"@AirbnbHelp Our apartment flooded while we were out for the day. Attempted to contact the host, but haven't heard back. Been 2 hrs.",913160732002398208,4.96666666667
2017-09-27 14:55:02-07:00,PaulaWachter,2017-09-27 14:55:02-07:00,Wednesday,87,148,14,913140923944640512,@AirbnbHelp DM does not mean you get away stealing your customers by keeping it private. still waiting for a superv… https://t.co/hyCidRNmgt,913160075543564288,11.5666666667
2017-09-27 14:29:51-07:00,Chavender,2017-09-27 14:29:51-07:00,Wednesday,553,391,14,,@AirbnbHelp I suppose I shall just have to ask the guests for the extra money they have apparently underpaid when they arrive.,913153737274925064,0.0
2017-09-27 14:29:12-07:00,afallon02,2017-09-27 14:29:12-07:00,Wednesday,363,90,14,913142240939307008,@AirbnbHelp Sorted now thanks! :),913153574082875393,0.0
2017-09-27 14:28:13-07:00,Hasina_An_Allen,2017-09-27 14:28:13-07:00,Wednesday,189,384,14,913152493164679169,@AirbnbHelp Thank you!!,913153329282404353,0.0
2017-09-27 14:26:59-07:00,Chavender,2017-09-27 14:26:59-07:00,Wednesday,553,391,14,,@AirbnbHelp I did say I can't cut and paste. I really mean this so it is no good sending instructions. You have my email.,913153016995475457,3.15
2017-09-27 14:21:36-07:00,psicoelton,2017-09-27 14:21:36-07:00,Wednesday,2,62,14,912805431445159937,"@AirbnbHelp unbelievable, no answer, nobody knows, this is some kind of jocking? AIRBNB where are you with my answe… https://t.co/nSPgCtidt0",913151662793125888,23.5833333333
2017-09-27 14:18:53-07:00,diegodelpaso,2017-09-27 14:18:53-07:00,Wednesday,54,91,14,,@AirbnbHelp de que es este cobro? Me acaba de llegar justo ahora https://t.co/cTjHAeJFae,913150980706983936,11.3833333333
2017-09-27 14:10:29-07:00,Hasina_An_Allen,2017-09-27 14:10:29-07:00,Wednesday,189,384,14,,Hi @AirbnbHelp having trouble w reservation alteration! Emailed CS this morning but no reply and wanted to leave tomorrow. Can anyone help?!,913148865175588864,14.4166666667
2017-09-27 14:08:46-07:00,ni_kit_a_,2017-09-27 14:08:46-07:00,Wednesday,221,754,14,913121770445639681,@monika_oli @Airbnb @AirbnbHelp @FourPointsBali wants us to have masks during our vacation and go through a situati… https://t.co/rYGovOLzcf,913148434068180992,0.0
2017-09-27 14:04:08-07:00,ni_kit_a_,2017-09-27 14:04:08-07:00,Wednesday,221,754,14,913121770445639681,@monika_oli @Airbnb @AirbnbHelp It’s highly disappointing that airlines are refunding 100% and hotels are just conc… https://t.co/b8RiPzkWYb,913147265916731398,0.0
2017-09-27 13:37:48-07:00,yeltsinseal,2017-09-27 13:37:48-07:00,Wednesday,18,96,13,913127559029825536,@AirbnbHelp Thanks!,913140638765453313,2.51666666667
2017-09-27 13:35:00-07:00,ImSoWavyB718,2017-09-27 13:35:00-07:00,Wednesday,261,466,13,913139798583529473,"@AirbnbHelp Thank you, if anything were to ever come up, I most certainly will! 😊",913139934013284353,0.0
2017-09-27 13:34:13-07:00,afallon02,2017-09-27 13:34:13-07:00,Wednesday,363,90,13,913139527363043329,"@AirbnbHelp But I’ve completed that. Also the link sent through sms doesn’t open in the app, but the mobile site :(",913139736230940674,0.0
2017-09-27 13:33:23-07:00,afallon02,2017-09-27 13:33:23-07:00,Wednesday,363,90,13,,@AirbnbHelp hey. Ive created an account so I can split pay with another user but it keeps taking me to account verification flow,913139527363043329,10.7833333333
2017-09-27 13:29:19-07:00,ImSoWavyB718,2017-09-27 13:29:19-07:00,Wednesday,261,466,13,913137207883583488,@AirbnbHelp It's okay no worries! Thanks for getting back to me to try to resolve the issue! I hope you have a nice day.,913138503885627392,5.13333333333
2017-09-27 13:21:59-07:00,ImSoWavyB718,2017-09-27 13:21:59-07:00,Wednesday,261,466,13,913119677194412032,@AirbnbHelp That this won't happen again for any users in general. It's an inconvenience for the users who want to book rooms!,913136661390749696,0.0
2017-09-27 13:21:40-07:00,ImSoWavyB718,2017-09-27 13:21:40-07:00,Wednesday,261,466,13,913119677194412032,"@AirbnbHelp Hello, it's working now. I tried to go on mobile and it worked on my actual app afterward. That was str… https://t.co/GuDiPMRFFf",913136578561581056,2.5
2017-09-27 13:08:27-07:00,Dutchess0909,2017-09-27 13:08:27-07:00,Wednesday,122,367,13,912846547473326080,@AirbnbHelp i do not see a button for a DM,913133253846081536,1.75
2017-09-27 12:53:25-07:00,_acpm_,2017-09-27 12:53:25-07:00,Wednesday,155,178,12,913125593818058753,"@AirbnbHelp Hi, not to worry, at checkout they both reach the same total. Bizarre though! It was this one: https://t.co/OAH3CpLGMY",913129468331532288,1.86666666667
2017-09-27 12:42:09-07:00,yeltsinseal,2017-09-27 12:42:09-07:00,Wednesday,18,96,12,,@AirbnbHelp Tive um problema. Eu terminei cobrando mais do que deveria para o hóspede. Preciso reembolsar a TAXA DE LIMPEZA. Comp faço?,913126632969338880,3.66666666667
2017-09-27 12:39:14-07:00,FuzzyLogicDC,2017-09-27 12:39:14-07:00,Wednesday,1792,1307,12,913125241639010306,"@AirbnbHelp Thanks y'all, I went with plan B and used the email thru Airbnb option. Hopefully that will get to my host. 👍",913125899310125056,1.18333333333
2017-09-27 12:37:00-07:00,tonypeterson,2017-09-27 12:37:00-07:00,Wednesday,11992,3146,12,,@AirbnbHelp Is there away to cancel something that was 15-20 minutes ago without a huge fee? made a mistake.,913125339764637696,1.08333333333
2017-09-27 12:36:35-07:00,_acpm_,2017-09-27 12:36:35-07:00,Wednesday,155,178,12,,"@AirbnbHelp Hi, I'm looking at a place in Lisbon. On my laptop the price is £65 a night, on the app it's £61...?!",913125235116920833,1.43333333333
2017-09-27 12:32:55-07:00,FuzzyLogicDC,2017-09-27 12:32:55-07:00,Wednesday,1792,1307,12,,Tfw you're trying to verify your Airbnb account so you can message your host and the verification freezes on the last screen. 😞 @AirbnbHelp,913124312168755200,3.7
2017-09-27 12:30:13-07:00,jmendelb,2017-09-27 12:30:13-07:00,Wednesday,14,111,12,,"@AirbnbHelp Hi, I've written to your support several times and have not received any sort of response! What kind of service is this?",913123630162341889,2.0
2017-09-27 12:29:54-07:00,geminideluxe,2017-09-27 12:29:54-07:00,Wednesday,507,566,12,913123319477653509,@AirbnbHelp Thx actually it worked but only thru the website not the Firefox app,913123551263072256,1.85
2017-09-27 12:22:49-07:00,monika_oli,2017-09-27 12:22:49-07:00,Wednesday,140,788,12,,@Airbnb @AirbnbHelp and you would still not consider this situation #Balivolcano #MtAgung https://t.co/QykEHf2MR8,913121770445639681,0.0
2017-09-27 12:12:22-07:00,ImSoWavyB718,2017-09-27 12:12:22-07:00,Wednesday,261,466,12,,"@AirbnbHelp your app keeps crashing on me. I have uninstalled and re stalled, still crashes.",913119139383828480,2.13333333333
2017-09-27 11:47:23-07:00,andrewsearles,2017-09-27 11:47:23-07:00,Wednesday,2284,462,11,913099058608316424,@AirbnbHelp but is it an actual message I'm not seeing or a glitch? It says its from the support team but I dunno w… https://t.co/5IEEnDYhO4,913112853745328128,3.9
2017-09-27 11:43:32-07:00,jeantravelbean,2017-09-27 11:43:32-07:00,Wednesday,126,448,11,,@AirbnbHelp Hey Airbnb what's happening here? Calendar not exporting #glitch https://t.co/DPgKBJNsTi,913111884949331977,3.6
2017-09-27 11:39:19-07:00,daoenix,2017-09-27 11:39:19-07:00,Wednesday,144,155,11,913104645878423567,"@AirbnbHelp this has been done, looking forward to the response. thank you.",913110821248651267,1.38333333333
2017-09-27 11:27:08-07:00,antfox,2017-09-27 11:27:08-07:00,Wednesday,192,190,11,,@AirbnbHelp have sent several hosting support messages asking for someone to look into a completed booking from 5th September - no response,913107756575535105,5.41666666667
2017-09-27 11:26:17-07:00,getphdcrazy,2017-09-27 11:26:17-07:00,Wednesday,86,155,11,,"@AirbnbHelp hi Airbnb I am having troubles with your ID verification, can you help please",913107543626567680,7.41666666667
2017-09-27 11:15:56-07:00,vinayaksays,2017-09-27 11:15:56-07:00,Wednesday,75,98,11,913063497042468865,@AirbnbHelp Thanks for speedy resolution! :),913104937269129216,5.25
2017-09-27 11:03:15-07:00,darshanavenugo1,2017-09-27 11:03:15-07:00,Wednesday,0,46,11,,@AirbnbHelp I'm a superhost but my status is at risk because I haven't been getting text notifications regd booking requests. Check pls!,913101744397103104,0.0
2017-09-27 10:59:09-07:00,nicole_naz,2017-09-27 10:59:09-07:00,Wednesday,361,649,10,913085338192613377,@AirbnbHelp Meanwhile I have nowhere for 18 girls to stay tomorrow night and I've spent extensive hours on the phone with no help,913100714322403330,0.0
2017-09-27 10:57:58-07:00,nicole_naz,2017-09-27 10:57:58-07:00,Wednesday,361,649,10,913085338192613377,@AirbnbHelp Thanks too bad they didn't. And my host cancelled. And when I called back they couldn't help me. And so… https://t.co/PfmvfhabJI,913100416774283281,17.2666666667
2017-09-27 10:53:15-07:00,VanessaDiazNYC,2017-09-27 10:53:15-07:00,Wednesday,363,156,10,913096642345279494,"@AirbnbHelp I sent you my email address, please do the right thing and reinstate my public review or offer an expla… https://t.co/vom2UB2pYr",913099227273809920,0.0
2017-09-27 10:48:40-07:00,andrewsearles,2017-09-27 10:48:40-07:00,Wednesday,2284,462,10,,@AirbnbHelp i keep getting these text messages yet theres nothing in my inbox. How do I make it stop?? https://t.co/emoc2JzLjV,913098075807166465,3.9
2017-09-27 10:34:30-07:00,BrianSolano,2017-09-27 10:34:30-07:00,Wednesday,354,244,10,,@AirbnbHelp how can I call you about a trip that has been canceled last minute by my host? Need urgent help,913094509642358791,4.71666666667
2017-09-27 10:24:25-07:00,ProfDuchamp,2017-09-27 10:24:25-07:00,Wednesday,1710,3829,10,,"@AirbnbHelp Found a glitch in your review page... ""or"" not ""of"" https://t.co/tFkiqygghj",913091971341746176,9.51666666667
2017-09-27 10:19:29-07:00,lolagoeswest,2017-09-27 10:19:29-07:00,Wednesday,5144,854,10,913064250729549826,"@AirbnbHelp Nope. It didn't help. I hope it's fixed by the time I have my trip, so I can communicate with the host. https://t.co/7Xr0j84peW",913090731283062789,1.55
2017-09-27 10:08:16-07:00,hondamikecom,2017-09-27 10:08:16-07:00,Wednesday,72,395,10,912704380436131842,"@AirbnbHelp When you say team, you mean Ronnie😤#AirbnbExperiences #unreal #bedbugs #airbnbsucks #airbnb",913087907849736192,11.1833333333
2017-09-27 09:44:32-07:00,jsubrata,2017-09-27 09:44:32-07:00,Wednesday,294,341,9,,@AirbnbHelp how to uplift the booking of no-show reservation properly without affecting the host performance? (Strict cancelation policy),913081935903186944,11.5666666667
2017-09-27 09:38:44-07:00,spiciarich,2017-09-27 09:38:44-07:00,Wednesday,44,66,9,,"@AirbnbHelp The only way I could figure out how to get a case manager/support was to tweet @ you. However, support excellent. Thx Natasha!",913080478395068416,0.0
2017-09-27 09:36:59-07:00,MarcosJDuran,2017-09-27 09:36:59-07:00,Wednesday,7,14,9,,"@AirbnbHelp So.. My email appears locked out. Can't login via G+. Can't reset password. To access help, it says ""Login"". Um... help?",913080035677954049,1.83333333333
2017-09-27 09:20:08-07:00,ZaraAnvari,2017-09-27 09:20:08-07:00,Wednesday,196,1035,9,,@AirbnbHelp @Airbnb @bchesky I commission books for a major publishing house and would love to collaborate. Who do I send book proposals to?,913075797338009600,0.0
2017-09-27 09:07:18-07:00,AndreaGacs,2017-09-27 09:07:18-07:00,Wednesday,202,118,9,912917469823725568,@AirbnbHelp Nobody has contacted me,913072566759153665,2.81666666667
2017-09-27 08:52:58-07:00,MoyoShoJasi,2017-09-27 08:52:58-07:00,Wednesday,321,71,8,913066347613048832,@AirbnbHelp I’ll send you a DM but I also was just told to call back every week to see “if” I’ll be issued a refund.,913068960056320001,2.61666666667
2017-09-27 08:44:34-07:00,femmebnb,2017-09-27 08:44:34-07:00,Wednesday,180,625,8,,RT @AirbnbHelp: Hosts in Puerto Rico can now open their homes to those affected by #HurricaneIrma through our disaster program https://t.co…,913066846148087808,0.0
2017-09-27 08:28:57-07:00,lolagoeswest,2017-09-27 08:28:57-07:00,Wednesday,5144,854,8,,"The @Airbnb app keeps crashing, @AirbnbHelp. https://t.co/K1rRHK39Mb",913062915426492416,5.3
2017-09-27 08:27:53-07:00,ChrisChristophr,2017-09-27 08:27:53-07:00,Wednesday,10098,657,8,912820651097980928,@Samantha797 @AirbnbHelp @AirbnbHell I've been fighting to get a 1099 from them for nearly 2 months. I guess when y… https://t.co/yrEPPL5u2u,913062645925691395,0.0
2017-09-27 08:26:59-07:00,ChrisChristophr,2017-09-27 08:26:59-07:00,Wednesday,10098,657,8,912820651097980928,"@Samantha797 @AirbnbHelp @AirbnbHell Sorry. Airbnb was only good their first 2 years, then they became the selfish… https://t.co/cAfTCT5HO8",913062420393758721,0.0
2017-09-27 08:24:47-07:00,psyndi,2017-09-27 08:24:47-07:00,Wednesday,40,19,8,,@AirbnbHelp What's up with the customer service lately? Been a host for over 5 years and noticing the decline in customer service quality :(,913061864996790274,11.2833333333
2017-09-27 08:18:33-07:00,2Petty2Care,2017-09-27 08:18:33-07:00,Wednesday,835,962,8,913056018476695552,@AirbnbHelp Please NEVER put a character minimum on this. Thx,913060296930975746,16.9166666667
2017-09-27 08:03:55-07:00,freemaxC,2017-09-27 08:03:55-07:00,Wednesday,93,209,8,,@Airbnb @AirbnbHelp how come I have to use the app now and can’t reply to guests directly thru sms anymore?! Super annoying. #notcool,913056614466424832,9.4
2017-09-27 07:58:57-07:00,Hudski79,2017-09-27 07:58:57-07:00,Wednesday,442,1045,7,913049340435984389,@AirbnbHelp ❤️ https://t.co/ePJP5VrnAz,913055367357173760,0.0
2017-09-27 07:52:06-07:00,2Petty2Care,2017-09-27 07:52:06-07:00,Wednesday,835,962,7,913053338106769410,@AirbnbHelp Can you give me like 5 bullet points to touch on in the describe me area? Cause I’m not really sure wha… https://t.co/vK3WAXTmrv,913053640033628161,9.45
2017-09-27 07:44:14-07:00,nvineberg,2017-09-27 07:44:14-07:00,Wednesday,4350,2072,7,,@AirbnbHelp your app is freezing up at payment. Twice.,913051660124950531,7.16666666667
2017-09-27 07:41:14-07:00,2Petty2Care,2017-09-27 07:41:14-07:00,Wednesday,835,962,7,,What is all this @AirbnbHelp?? Why am I suddenly on tinder describing myself for a room?? I don’t need this to stay… https://t.co/BYLGbMuLWE,913050906861568000,9.66666666667
2017-09-27 07:38:59-07:00,kbeasyable,2017-09-27 07:38:59-07:00,Wednesday,13,35,7,913049022495064067,@AirbnbHelp Just sent it,913050340764848129,5.8
2017-09-27 07:38:51-07:00,24CarlyS119,2017-09-27 07:38:51-07:00,Wednesday,2130,2227,7,913046627669221376,@AirbnbHelp Will take you up on that but I have to get back to work. You'll hear from me later.,913050306182705152,0.0
2017-09-27 07:36:01-07:00,sarahmlbender,2017-09-27 07:36:01-07:00,Wednesday,118,422,7,912814595257110528,"@dahlucinda @AirbnbHelp @Airbnb After about 16 hours, yes. We got a different hotel and are still waiting to hear w… https://t.co/4C1Zi0U23j",913049595424464899,0.0
2017-09-27 07:30:47-07:00,kbeasyable,2017-09-27 07:30:47-07:00,Wednesday,13,35,7,,@AirbnbHelp was looking for my first time user voucher or coupon. Haven't received it,913048277666459649,2.96666666667
2017-09-27 07:26:49-07:00,daniel_darcy,2017-09-27 07:26:49-07:00,Wednesday,72,389,7,913045847616696320,@AirbnbHelp Thanks!,913047277433970688,4.3
2017-09-27 07:26:28-07:00,crazywifebeb,2017-09-27 07:26:28-07:00,Wednesday,3,29,7,,@AirbnbHelp Hi! May I know when will my payout method be verified? I need to receive a reimbursement for a bad booking. Thanks.,913047190825660418,14.4666666667
2017-09-27 07:18:29-07:00,priyanknandan,2017-09-27 07:18:29-07:00,Wednesday,316,267,7,,"@AirbnbHelp Hi, I have just sent you a DM to report a host who demanded extra money from me. Would appreciate immediate action. Thanks.",913045180768505857,13.5
2017-09-27 07:07:13-07:00,AirbnbHelp,2017-09-27 07:07:13-07:00,Wednesday,50455,6005,7,913041923576823809,@Hesselllund There most certainly is! Just drop us a DM at @AirbnbHelp and we'll sort you out 🙂,913042347402854400,0.0
2017-09-27 07:00:07-07:00,heidibaasch,2017-09-27 07:00:07-07:00,Wednesday,21,23,7,856935864944996352,@AirbnbHelp I'd like to cancel an instant book reservation without losing my superhost status. Please help me.,913040559622819841,3.53333333333
2017-09-27 06:52:42-07:00,daniel_darcy,2017-09-27 06:52:42-07:00,Wednesday,72,389,6,913037371075162113,"@AirbnbHelp I uploaded my passport photo, and then the current photo of me. I have since been asked for the back of… https://t.co/jpLnvPHmTQ",913038691366526977,28.4333333333
2017-09-27 06:49:23-07:00,ryanmfowkes,2017-09-27 06:49:23-07:00,Wednesday,44,89,6,913035191194607621,@AirbnbHelp @Airbnb FYI we have been passed to five different case managers. If we were a straight couple would that have been just one?,913037856720904192,16.4
2017-09-27 06:43:52-07:00,scintillulae,2017-09-27 06:43:52-07:00,Wednesday,426,611,6,913034756522151936,@AirbnbHelp Hey it wasn't me it was someone that had a locked account I'm sure they'll contact you when they can☺️❤️,913036469291253760,7.21666666667
2017-09-27 06:38:47-07:00,ryanmfowkes,2017-09-27 06:38:47-07:00,Wednesday,44,89,6,912877624405487618,@AirbnbHelp @Airbnb we were offered no dispensation for discrimination incident. Does that mean Airbnb values its… https://t.co/I9zpIF4afZ,913035191194607621,0.0
2017-09-27 06:33:33-07:00,CharronMatthews,2017-09-27 06:33:33-07:00,Wednesday,326,272,6,913020619591225344,@AirbnbHelp Got the idea after listening to @alexoid via @InVisionApp #designbetterco,913033873700868096,0.0
2017-09-27 06:23:53-07:00,scintillulae,2017-09-27 06:23:53-07:00,Wednesday,426,611,6,913027130975412225,@Kellyanne88 @AirbnbHelp Probably an emergency but unprofessional not to let you know,913031439943270400,13.1666666667
2017-09-27 06:18:05-07:00,77strings,2017-09-27 06:18:05-07:00,Wednesday,21,38,6,,Pretty sure @AirbnbHelp escalation support just threatened me with a cancellation fee for attempting to avoid my host stealing my identity!,913029980363345920,0.0
2017-09-27 05:58:35-07:00,carlgieringer,2017-09-27 05:58:35-07:00,Wednesday,243,1584,5,913024843779633152,@AirbnbHelp thank you very much!,913025073522540545,0.0
2017-09-27 05:57:20-07:00,RK_HLR,2017-09-27 05:57:20-07:00,Wednesday,36,231,5,913024401901309952,@AirbnbHelp Ok. Thank you so much,913024759465521152,0.0
2017-09-27 05:51:53-07:00,Earl_GreyT,2017-09-27 05:51:53-07:00,Wednesday,245,54,5,913016439384236032,@AirbnbHelp @RK_HLR How about telling this user to DELETE THEIR TWEETS? You told them to use a DM and THEY IGNORED YOUR REQUEST!,913023388142071809,0.0
2017-09-27 05:47:01-07:00,kayleighpope,2017-09-27 05:47:01-07:00,Wednesday,1109,412,5,913020949645185025,@_alicebeer @Earl_GreyT @AirbnbHelp Thank you! :) I am determined to get some answers,913022161266335745,0.0
2017-09-27 05:42:12-07:00,_alicebeer,2017-09-27 05:42:12-07:00,Wednesday,16726,889,5,913018890942341120,@kayleighpope @Earl_GreyT If @AirbnbHelp don’t engage I will contact their press office and maybe put it on the list for next weeks prog,913020949645185025,0.0
2017-09-27 05:42:01-07:00,Earl_GreyT,2017-09-27 05:42:01-07:00,Wednesday,245,54,5,913020538230067208,"@kayleighpope Why the question mark? As I said, you have to use a DM to @airbnbhelp, a phone call, or the Help feature in the Airbnb App.",913020903872589824,0.0
2017-09-27 05:34:46-07:00,carlgieringer,2017-09-27 05:34:46-07:00,Wednesday,243,1584,5,912757937109651456,@AirbnbHelp Hi can you at least let me know when the team can contact me by?,913019080726196224,22.9
2017-09-27 05:27:04-07:00,RK_HLR,2017-09-27 05:27:04-07:00,Wednesday,36,231,5,913016439384236032,@AirbnbHelp Ya. But untill today already 8 days still not yet received. Is it sometimes will be late?,913017141418278912,28.85
2017-09-27 05:07:28-07:00,RK_HLR,2017-09-27 05:07:28-07:00,Wednesday,36,231,5,913011546342805505,@AirbnbHelp Two of this :),913012208640024576,19.6333333333
2017-09-27 05:07:16-07:00,RK_HLR,2017-09-27 05:07:16-07:00,Wednesday,36,231,5,913011546342805505,@AirbnbHelp https://t.co/UWrrvVRLeE,913012158669012993,0.0
2017-09-27 05:07:01-07:00,RK_HLR,2017-09-27 05:07:01-07:00,Wednesday,36,231,5,913011546342805505,@AirbnbHelp https://t.co/uJweePsgtW,913012098250153984,18.8666666667
2017-09-27 05:00:02-07:00,busrep,2017-09-27 05:00:02-07:00,Wednesday,94730,44277,5,,"WATCH: @Airbnb programme, first of its kind in SA https://t.co/ZhtaFrxYYF @AirbnbHelp @AirbnbCitizen #AirbnbExperiences #WorldTourismDay2017",913010339762941959,0.0
2017-09-27 04:19:46-07:00,AlexDeck1,2017-09-27 04:19:46-07:00,Wednesday,253,106,4,,@AirbnbHelp Your new layer of ID security doesn't work on a desktop or iPod. I can't book anything! Please sort this asap.,913000207163559936,3.43333333333
2017-09-27 04:18:16-07:00,claridge23,2017-09-27 04:18:16-07:00,Wednesday,45,137,4,,RT @_alicebeer: @kayleighpope @Airbnb Come on @AirbnbHelp This sounds clear cut,912999829449662464,0.0
2017-09-27 04:17:45-07:00,Jayne_pope7,2017-09-27 04:17:45-07:00,Wednesday,82,143,4,,RT @_alicebeer: @kayleighpope @Airbnb Come on @AirbnbHelp This sounds clear cut,912999698058883072,0.0
2017-09-27 04:14:30-07:00,hillarygriffith,2017-09-27 04:14:30-07:00,Wednesday,687,1340,4,912850502425153547,"@AirbnbHelp Additionally, for housing in other areas not impacted (mainland US) or other foreign locations can you… https://t.co/vMq1wgTCGX",912998881058709504,7.08333333333
2017-09-27 04:12:44-07:00,hillarygriffith,2017-09-27 04:12:44-07:00,Wednesday,687,1340,4,912850502425153547,@AirbnbHelp I see that #Cuba is not included in this list but is a country where you are operating. Can you also in… https://t.co/DEU1yF6Tyq,912998435556515840,0.0
2017-09-27 04:08:49-07:00,ssmaxent,2017-09-27 04:08:49-07:00,Wednesday,1373,971,4,912997231212589056,@AirbnbHelp Sure!,912997451770028032,0.0
2017-09-27 04:07:10-07:00,ssmaxent,2017-09-27 04:07:10-07:00,Wednesday,1373,971,4,,@AirbnbHelp https://t.co/itCprRAHjY,912997035934089216,0.0
2017-09-27 04:05:33-07:00,kayleighpope,2017-09-27 04:05:33-07:00,Wednesday,1109,412,4,,RT @_alicebeer: @kayleighpope @Airbnb Come on @AirbnbHelp This sounds clear cut,912996626372993024,0.0
2017-09-27 04:03:54-07:00,anisaafm,2017-09-27 04:03:54-07:00,Wednesday,503,402,4,,"@AirbnbHelp hi, is there any call centre number in Indonesia?",912996214341197824,3.18333333333
2017-09-27 04:03:09-07:00,mikkhe,2017-09-27 04:03:09-07:00,Wednesday,358,696,4,912960633829765120,@AirbnbHelp It shows ❤️,912996023659896834,0.0
2017-09-27 03:47:22-07:00,kayleighpope,2017-09-27 03:47:22-07:00,Wednesday,1109,412,3,912991122263351298,@_alicebeer @Airbnb @AirbnbHelp They leave it to the host to decide if they want to refund (so bad) and also they c… https://t.co/dDg7ttlUWY,912992053788860416,0.0
2017-09-27 03:44:31-07:00,abdallah2202,2017-09-27 03:44:31-07:00,Wednesday,36,84,3,912985708096258048,"@AirbnbHelp alles klar, trotzdem Danke für die diplomatische Antwort ;)",912991337175232512,0.0
2017-09-27 03:43:40-07:00,_alicebeer,2017-09-27 03:43:40-07:00,Wednesday,16726,889,3,912987102043951104,@kayleighpope @Airbnb Come on @AirbnbHelp This sounds clear cut,912991122263351298,0.0
2017-09-27 03:43:01-07:00,omercenkguven,2017-09-27 03:43:01-07:00,Wednesday,215,251,3,909720628466503680,"@AirbnbHelp I solved the problem, ı caused from bank",912990958299570177,2.68333333333
2017-09-27 03:41:05-07:00,immy_israel,2017-09-27 03:41:05-07:00,Wednesday,2,8,3,,"@AirbnbHelp I can't seem to preview my listing on from my phone .says error when i try to preview my ad, my I'm able to view everything else",912990472544677888,4.06666666667
2017-09-27 03:27:10-07:00,dnlchrlsklly,2017-09-27 03:27:10-07:00,Wednesday,3424,3206,3,,".@Airbnb host confirms I'd correctly booked a (lovely) stay last week... their system rebooks THIS week,… https://t.co/PU10owCfJK",912986969830981632,7.08333333333
2017-09-27 03:17:59-07:00,rianatbh,2017-09-27 03:17:59-07:00,Wednesday,220,140,3,,i can't seem to login to my account despite having reset my password 3 times. is there any way this matter can be fixed? @AirbnbHelp,912984658316365824,1.7
2017-09-27 02:39:36-07:00,Chavender,2017-09-27 02:39:36-07:00,Wednesday,553,391,2,,@AirbnbHelp I have guests only paid for 1 but 2 coming 3 nights should pay £190 but you are only paying me £150???? They rebooked for 2,912974997580378113,4.56666666667
2017-09-27 02:13:57-07:00,ThandaVista,2017-09-27 02:13:57-07:00,Wednesday,275,310,2,912964056931356672,@AirbnbHelp Please follow so we can dm,912968544610144256,1.91666666667
2017-09-27 02:12:48-07:00,Sophie_newton,2017-09-27 02:12:48-07:00,Wednesday,32212,752,2,,@AirbnbHelp can you reply to my dm thanks,912968253282115585,0.0
2017-09-27 02:00:27-07:00,KayliVee,2017-09-27 02:00:27-07:00,Wednesday,4320,543,2,912964693152747521,@AirbnbHelp thanks so much.,912965143763591169,45.0
2017-09-27 01:59:37-07:00,anythinkasia,2017-09-27 01:59:37-07:00,Wednesday,3,32,1,912964607085547522,"@AirbnbHelp Ok deleting all now, thanks again",912964934773891072,0.0
2017-09-27 01:56:59-07:00,KayliVee,2017-09-27 01:56:59-07:00,Wednesday,4320,543,1,,"@AirbnbHelp hi there, I just sent you a DM with a query, please have a look!",912964274162688000,1.66666666667
2017-09-27 01:49:26-07:00,dnlchrlsklly,2017-09-27 01:49:26-07:00,Wednesday,3424,3206,1,912955072446894080,"@AirbnbHelp Thank you. I've DMed - have already been charged for the booking I didn't make, so do you know when it'll be rectified?",912962372591132672,18.5833333333
2017-09-27 01:37:09-07:00,anythinkasia,2017-09-27 01:37:09-07:00,Wednesday,3,32,1,,@AirbnbHelp any flexibility in airbnb cancellation fees for Bali bookings given the imminent eruption of Mount Agung? Guest asking.,912959282538098688,11.7833333333
2017-09-27 01:36:50-07:00,robin8431,2017-09-27 01:36:50-07:00,Wednesday,133,329,1,912956442432479232,@AirbnbHelp Thanks. I've just responded with a DM.,912959200841682945,21.1333333333
2017-09-27 01:31:33-07:00,Coopdz21,2017-09-27 01:31:33-07:00,Wednesday,183,443,1,,@AirbnbHelp @Airbnb must have the worst customer service of any company I’ve ever dealt with.,912957872526565378,0.0
2017-09-27 01:30:57-07:00,mikkhe,2017-09-27 01:30:57-07:00,Wednesday,358,696,1,,@AirbnbHelp gave me fast and knowledgable help. Again. Much appreciated #airbnb #CustomerExperience,912957722727010304,11.5666666667
2017-09-27 01:19:12-07:00,ilaldana,2017-09-27 01:19:12-07:00,Wednesday,67,105,1,912954129797963776,@Airbnb @AirbnbHelp All I’m sayin is I feel attacked.. personally https://t.co/TqwB3ERaaj,912954765864198145,0.0
2017-09-27 01:16:41-07:00,ilaldana,2017-09-27 01:16:41-07:00,Wednesday,67,105,1,912953320288825344,@Airbnb @AirbnbHelp AND APPARENTLY THEY DON’T HAVE TO TELL ME WHY!!!!!,912954129797963776,0.0
2017-09-27 01:12:48-07:00,dnlchrlsklly,2017-09-27 01:12:48-07:00,Wednesday,3424,3206,1,,"... but I just got a reminder for the exact same @AirbnbHelp trip for THIS week, and I've not booked or mistakenly pressed a thing! 2/2",912953155905835008,0.0
2017-09-27 00:35:01-07:00,himanshutak1990,2017-09-27 00:35:01-07:00,Wednesday,20,63,0,912942492324044800,@AirbnbHelp I m using abnb for the 1st time. Really disappointed.,912943644998385664,15.2833333333
2017-09-27 00:30:26-07:00,himanshutak1990,2017-09-27 00:30:26-07:00,Wednesday,20,63,0,,"@AirbnbHelp I made a booking for 7 guests on airbnb, host is saying airbnb make a booking for only 2 guests. At Last minte this is happening",912942492324044800,0.0
2017-09-27 00:04:05-07:00,reubensagar,2017-09-27 00:04:05-07:00,Wednesday,577,323,0,,How do i use this @AirbnbHelp? https://t.co/uXQRkUSYVi,912935860416466949,20.4166666667
2017-09-26 23:51:49-07:00,freddyfuckup,2017-09-26 23:51:49-07:00,Tuesday,12,9,23,912927448160813056,@AirbnbHelp Still no word and the rental we were set on is now taken. There are very few left. Please let us know w… https://t.co/Nw8WRuzktr,912932773765070848,0.0
2017-09-26 23:45:46-07:00,Kiwiadam14,2017-09-26 23:45:46-07:00,Tuesday,424,242,23,912801379214819330,"@AirbnbHelp Thanks for exceptional customer service. You quickly investigated, resolved problem & found alternative… https://t.co/jqjB5pnnqN",912931252151422976,0.0
2017-09-26 23:44:29-07:00,janesalmon,2017-09-26 23:44:29-07:00,Tuesday,530,493,23,,"@AirbnbHelp 'superhost' Al is busy relisting his catalogue of entire properties AGAIN. Avoiding 90 day cap, again. https://t.co/Sh20LD80cq",912930928867016705,0.0
2017-09-26 23:30:39-07:00,freddyfuckup,2017-09-26 23:30:39-07:00,Tuesday,12,9,23,912913429853360128,@AirbnbHelp Haven't heard back in an hour now and while we're waiting rentals are disappearing. An update would be… https://t.co/HmqMl0VUsa,912927448160813056,0.0
2017-09-26 23:08:25-07:00,RaneemMeknas,2017-09-26 23:08:25-07:00,Tuesday,666,176,23,912913811555971073,@AirbnbHelp I don't mind staying at a non-superhost but I wouldn't stay with someone who didn't provide a gov ID wi… https://t.co/Towvy9Hx3l,912921851202084865,0.0
2017-09-26 22:50:01-07:00,Shielaiperez,2017-09-26 22:50:01-07:00,Tuesday,20,62,22,,@AirbnbHelp POOR SERVICE GUYS! 👎🏻👎🏻👎🏻👎🏻👎🏻 HIGHLY NOT RECOMMENDED 🙅🏼,912917220187090945,0.0
2017-09-26 22:36:11-07:00,freddyfuckup,2017-09-26 22:36:11-07:00,Tuesday,12,9,22,912913429853360128,@AirbnbHelp Much appreciated! Thank you,912913738516369408,0.0
2017-09-26 22:15:51-07:00,freddyfuckup,2017-09-26 22:15:51-07:00,Tuesday,12,9,22,,Can someone from @AirbnbHelp please contact me. Been trying to book a trip for 3 days and it's been nothing but a h… https://t.co/qxYdXljKOr,912908622547636224,19.1
2017-09-26 22:01:54-07:00,AndreaGacs,2017-09-26 22:01:54-07:00,Tuesday,202,118,22,912504508818886658,@AirbnbHelp I updated to iOS 11 and it’s still crashing. check in tomorrow and own home on here. Have Tech look int… https://t.co/2MquA4fiHW,912905114792456192,49.1
2017-09-26 21:50:57-07:00,Shielaiperez,2017-09-26 21:50:57-07:00,Tuesday,20,62,21,,@AirbnbHelp Poor refund processing time! Will never ever book again on this site and will never recommed to my friends! 👎🏻👎🏻👎🏻👎🏻👎🏻,912902359046639621,0.0
2017-09-26 21:16:54-07:00,WBG06,2017-09-26 21:16:54-07:00,Tuesday,66,233,21,912879349082279936,@AirbnbHelp Thank you @AirbnbHelp for helping & responding so quickly. It's incredible the lengths some guests will… https://t.co/Sbso1L8oWf,912893787185336320,0.0
2017-09-26 20:30:57-07:00,WBG06,2017-09-26 20:30:57-07:00,Tuesday,66,233,20,912879349082279936,"@AirbnbHelp I appreciate it, and hope we can come to a resolution quickly.",912882226064445442,0.0
2017-09-26 20:21:36-07:00,ZiGG_,2017-09-26 20:21:36-07:00,Tuesday,1406,1016,20,,"Looking forward to working with @Airbnb @AirbnbHelp soon !
#zigventures 🌴🗺✈️🌸🎥🎡🍰
#bookwithme
& get your adventure… https://t.co/FKupP49Xpn",912879870983704576,0.0
2017-09-26 20:17:07-07:00,RaneemMeknas,2017-09-26 20:17:07-07:00,Tuesday,666,176,20,912877823525781504,"@AirbnbHelp I think it's cool actually. I provided you with my passport, a selfie is no big deal :)
Do hosts get asked the same though?",912878743294799872,5.56666666667
2017-09-26 20:12:54-07:00,WBG06,2017-09-26 20:12:54-07:00,Tuesday,66,233,20,912876848564113408,"@AirbnbHelp If this doesn't work it for us I will stop hosting. My husband and I enjoy hosting but today I feel threatened, and bullied",912877682139987968,0.0
2017-09-26 20:12:01-07:00,WBG06,2017-09-26 20:12:01-07:00,Tuesday,66,233,20,912876848564113408,@AirbnbHelp Stellar reviews! We should have known not to book this guest. From the beginning he wanted to make a side deal,912877459602857984,0.0
2017-09-26 20:11:20-07:00,WBG06,2017-09-26 20:11:20-07:00,Tuesday,66,233,20,912876848564113408,@AirbnbHelp We are currently under review with an agent named camille. I'm furious that a guest would make such fal… https://t.co/upnR0KytnC,912877287871262720,8.18333333333
2017-09-26 20:08:50-07:00,ryanmfowkes,2017-09-26 20:08:50-07:00,Tuesday,44,89,20,912873368726200320,@AirbnbHelp What is the ETA on follow up?,912876657127460864,3.83333333333
2017-09-26 19:49:28-07:00,ryanmfowkes,2017-09-26 19:49:28-07:00,Tuesday,44,89,19,912871291375505409,"@AirbnbHelp To-date on this case, I have experienced otherwise. You're welcome to replay the 3 conversations we ha… https://t.co/mTiAURVPbu",912871786575826944,6.3
2017-09-26 19:47:43-07:00,edbirao,2017-09-26 19:47:43-07:00,Tuesday,75,150,19,912870591757209603,@AirbnbHelp Thanks guys,912871342462058496,0.0
2017-09-26 19:31:42-07:00,ryanmfowkes,2017-09-26 19:31:42-07:00,Tuesday,44,89,19,912865928953688065,"@AirbnbHelp Proof of ""life partner"" in email. Also, she laughed at my situation - this was recorded on phone - am… https://t.co/WNfnSZtfAr",912867315036725248,15.8
2017-09-26 19:21:37-07:00,nathanrodger,2017-09-26 19:21:37-07:00,Tuesday,3638,4058,19,912819611380408320,@AirbnbHelp Just dm'd email addy. Hear from you soon!,912864777227005952,0.0
2017-09-26 19:15:13-07:00,laurie_pringle,2017-09-26 19:15:13-07:00,Tuesday,1782,1466,19,,@Airbnb @AirbnbHelp Thanks so much for connecting me to Victoria. She was very helpful & explained everything with great clarity.,912863164261392384,3.75
2017-09-26 19:00:41-07:00,smita_modi,2017-09-26 19:00:41-07:00,Tuesday,5,0,19,,"@AirbnbHelp my place, neighbours got abused by a teenager's loud party. Case team manager Briana believing his story without investigation.",912859506849271808,5.1
2017-09-26 18:57:32-07:00,AnkesWildWorld,2017-09-26 18:57:32-07:00,Tuesday,349,121,18,,@AirbnbHelp ... Who the fuck am i speaking with over the phone? Just because I'm American does not mean im@a trump supporter ! I'm upset!,912858713605603328,7.65
2017-09-26 18:37:25-07:00,jessica_peake,2017-09-26 18:37:25-07:00,Tuesday,97,146,18,912852230134484998,@AirbnbHelp Should be more than $100 fee for peak weekends. Everything is booked or outrageously expensive in melbourne so we’re stranded 😫,912853654155149312,6.45
2017-09-26 18:30:41-07:00,jrossetti007,2017-09-26 18:30:41-07:00,Tuesday,82,209,18,912818515110957056,@AirbnbHelp We have. I figure if I post it more often that I might incite a outpouring of support from the internets.,912851956321984513,0.0
2017-09-26 18:12:31-07:00,ivan_koshy,2017-09-26 18:12:31-07:00,Tuesday,73,124,18,,"@AirbnbHelp My $200 gift card is giving me an error message, need help asap",912847384559984640,2.48333333333
2017-09-26 18:09:52-07:00,evannkk,2017-09-26 18:09:52-07:00,Tuesday,131,80,18,,@AirbnbHelp I specified my check in/out dates when searching so why are you showing me homes that are not available on those dates???? #k,912846717980233730,9.36666666667
2017-09-26 18:08:09-07:00,MsMariJohn,2017-09-26 18:08:09-07:00,Tuesday,39,39,18,,Hey @AirbnbHelp ! I'm booking my first trip; can you hook it up with a discount code? #pooraf,912846289716383744,2.0
2017-09-26 17:47:27-07:00,paulwoconnell,2017-09-26 17:47:27-07:00,Tuesday,38,74,17,912385762036994049,"@AirbnbHelp All sorted folks, thank you. Got there in the end once it was escalated to your finance team. Thanks",912841076284653569,3.46666666667
2017-09-26 17:47:15-07:00,Earl_GreyT,2017-09-26 17:47:15-07:00,Tuesday,245,54,17,,"RT @jrossetti007: @AirbnbHelp It would be awesome if one day, maybe a week before any new features are released that we all get a notice of…",912841030076047365,0.0
2017-09-26 17:23:36-07:00,aomer133,2017-09-26 17:23:36-07:00,Tuesday,601,867,17,,@AirbnbHelp how can i delete my #airbnb account ?,912835074344865794,1.01666666667
2017-09-26 17:18:43-07:00,TheBoopBlog,2017-09-26 17:18:43-07:00,Tuesday,193,1025,17,912716691033018373,@AirbnbHelp Sent,912833847993171968,9.51666666667
2017-09-26 17:09:11-07:00,tmac_sa,2017-09-26 17:09:11-07:00,Tuesday,0,2,17,912828784604303361,"@AirbnbHelp @Airbnb - yeah, I've heard that already a few times. Is there a limit as to how many times you can respond with that?",912831447165292544,1.91666666667
2017-09-26 16:39:18-07:00,marvelle,2017-09-26 16:39:18-07:00,Tuesday,1772,837,16,,First time using @AirbnbHelp in a while and the UX is *awful* - keeps recommending places that are unavailable - even Instant Booking,912823926392111104,8.41666666667
2017-09-26 16:29:17-07:00,arpat,2017-09-26 16:29:17-07:00,Tuesday,103,59,16,,"Hey @AirbnbHelp, what's up with this bullshit exchange rate? ""$1.00 USD to €0.8169 EUR"" - it's €0.85 right now. Just charge me in EUR!",912821405972144128,23.6833333333
2017-09-26 16:29:14-07:00,edwardaydin,2017-09-26 16:29:14-07:00,Tuesday,33,49,16,912450083697852417,@AirbnbHelp I am the person with the account that is be subjected to fraud where do I DM you,912821394731347968,2.01666666667
2017-09-26 16:26:17-07:00,Samantha797,2017-09-26 16:26:17-07:00,Tuesday,1450,177,16,912811210889764864,@ChrisChristophr @AirbnbHelp @AirbnbHell Uggggh,912820651097980928,0.0
2017-09-26 16:17:52-07:00,FelipeF90,2017-09-26 16:17:52-07:00,Tuesday,60,92,16,912817549640916993,@AirbnbHelp Hi @AirbnbHelp DM HMS2AJ84ZC.,912818532081119232,12.5
2017-09-26 16:16:50-07:00,Coopdz21,2017-09-26 16:16:50-07:00,Tuesday,183,443,16,912818001149403136,"@Airbnb @AirbnbHelp Also, the Airbnb listing is at 69 Sant Miguel, then why are we staying in 71? That can’t be legal",912818273040916485,0.0
2017-09-26 16:15:45-07:00,Coopdz21,2017-09-26 16:15:45-07:00,Tuesday,183,443,16,,"Wow @Airbnb @AirbnbHelp where’s the customer service? Was told that someone would reach out, no one has called. Won’t amount of money too",912818001149403136,4.56666666667
2017-09-26 16:14:38-07:00,jrossetti007,2017-09-26 16:14:38-07:00,Tuesday,82,209,16,912816278666121217,"@AirbnbHelp It would be awesome if one day, maybe a week before any new features are released that we all get a not… https://t.co/zZV0SlkxQE",912817720281976832,3.16666666667
2017-09-26 16:12:00-07:00,antiworl,2017-09-26 16:12:00-07:00,Tuesday,17,52,16,912764846361468928,@snow_cx @egomackey @AirbnbHelp bnb,912817056126574592,0.0
2017-09-26 16:10:26-07:00,FelipeF90,2017-09-26 16:10:26-07:00,Tuesday,60,92,16,,@AirbnbHelp @airbnb_br entrei em contato ha poucas horas sobre um hóspede que ultrapassou o check-out em mais de 4… https://t.co/LVsC8SNLcJ,912816665137737729,3.51666666667
2017-09-26 16:02:13-07:00,dahlucinda,2017-09-26 16:02:13-07:00,Tuesday,5,54,16,912471258528456705,"@sarahmlbender @AirbnbHelp Did you hear back about this? As an @Airbnb customer, it matters to me.",912814595257110528,0.0
2017-09-26 15:58:38-07:00,cesar_rivs,2017-09-26 15:58:38-07:00,Tuesday,385,809,15,912811465450680320,@AirbnbHelp Done!,912813691732598785,2.06666666667
2017-09-26 15:48:46-07:00,ChrisChristophr,2017-09-26 15:48:46-07:00,Tuesday,10098,657,15,912810782844432384,@Samantha797 @AirbnbHelp @AirbnbHell For me it was $3000 in cat piss damages that Airbnb gave me only $472 for. Our… https://t.co/xvYs7N9ymu,912811210889764864,0.0
2017-09-26 15:47:47-07:00,ChrisChristophr,2017-09-26 15:47:47-07:00,Tuesday,10098,657,15,912810782844432384,@Samantha797 @AirbnbHelp @AirbnbHell You better get a cut of profits!,912810962020843521,0.0
2017-09-26 15:47:35-07:00,ChrisChristophr,2017-09-26 15:47:35-07:00,Tuesday,10098,657,15,912810782844432384,@Samantha797 @AirbnbHelp @AirbnbHell Oh my. Haha,912810913991757824,0.0
2017-09-26 15:47:04-07:00,Samantha797,2017-09-26 15:47:04-07:00,Tuesday,1450,177,15,912800458636324864,"@ChrisChristophr @AirbnbHelp @AirbnbHell We already had porn shot in our house, so this weekend was nothing 🙄",912810782844432384,0.0
2017-09-26 15:28:57-07:00,AcheronFlood,2017-09-26 15:28:57-07:00,Tuesday,295,364,15,,RT @egomackey: @AirbnbHelp fuck yall,912806222654578688,0.0
2017-09-26 15:26:27-07:00,DisdainedSock,2017-09-26 15:26:27-07:00,Tuesday,173,129,15,,RT @egomackey: @AirbnbHelp fuck yall,912805594956013570,0.0
2017-09-26 15:19:21-07:00,JamieTFox,2017-09-26 15:19:21-07:00,Tuesday,1548,2881,15,,RT @AirbnbHelp: @JamieTFox Hi there. Hosts can list their space for free to those displaced through our disaster program. More info here: h…,912803808912097280,0.0
2017-09-26 15:09:37-07:00,psicoelton,2017-09-26 15:09:37-07:00,Tuesday,2,62,15,912764362124926978,@AirbnbHelp Any answer?,912801359832940546,16.1833333333
2017-09-26 15:06:03-07:00,ChrisChristophr,2017-09-26 15:06:03-07:00,Tuesday,10098,657,15,911642626167918592,@Samantha797 @AirbnbHelp Do yourself a huge favor and get as far away from them as possible. Just look up… https://t.co/gUdUrkZeJC,912800458636324864,0.0
2017-09-26 15:03:38-07:00,ChrisChristophr,2017-09-26 15:03:38-07:00,Tuesday,10098,657,15,912448596590694400,@AirbnbHelp Yes. I qualify,912799852190240768,0.0
2017-09-26 15:01:56-07:00,Kiwiadam14,2017-09-26 15:01:56-07:00,Tuesday,424,242,15,912794341638377472,@AirbnbHelp Done. Hopefully you can see the message exchange I've had from the host?,912799423746465792,7.76666666667
2017-09-26 14:39:11-07:00,JamieTFox,2017-09-26 14:39:11-07:00,Tuesday,1548,2881,14,906989755849629696,@AirbnbHelp Could you please do something to enable hosts to offer housing to displaced Puerto Ricans?,912793699603554305,17.1666666667
2017-09-26 14:35:36-07:00,nick_stracener,2017-09-26 14:35:36-07:00,Tuesday,1748,1196,14,912792733743448070,@AirbnbHelp Ok good thank u. Never have gotten your site to work,912792799401082880,0.0
2017-09-26 14:34:30-07:00,nick_stracener,2017-09-26 14:34:30-07:00,Tuesday,1748,1196,14,,"RT @AirbnbHelp: @nick_stracener There are several reasons this could be happening. Would you please DM your account email or phone number,…",912792519141978112,0.0
2017-09-26 14:34:24-07:00,nick_stracener,2017-09-26 14:34:24-07:00,Tuesday,1748,1196,14,912789588871143426,@AirbnbHelp Dm'd you guys. No response yet,912792496438235136,0.95
2017-09-26 14:21:40-07:00,lair_tiffany,2017-09-26 14:21:40-07:00,Tuesday,6,102,14,,"@AirbnbHelp my account has a ""technical problem"" according the the two people I talked to today on the phone. How long b4 it's fixed?",912789289272053761,4.56666666667
2017-09-26 14:10:42-07:00,AndBall79,2017-09-26 14:10:42-07:00,Tuesday,372,377,14,912786328638586880,@Airbnb_uk @AirbnbHelp ?,912786532074967040,0.0
2017-09-26 14:07:19-07:00,DSky3,2017-09-26 14:07:19-07:00,Tuesday,642,667,14,,@AirbnbHelp is there an option to speak to someone over the phone about condo insurance concerns when hosting?,912785680543174656,14.5
2017-09-26 14:05:26-07:00,WillowLymeInfo,2017-09-26 14:05:26-07:00,Tuesday,259,52,14,912284874366693377,@AirbnbHelp You had a look and told me my host was emailing in Dutch. Not true. She's Greek and cannot speak Dutch.… https://t.co/regH802uf1,912785206322581504,14.2833333333
2017-09-26 13:51:19-07:00,HeigoPaartalu,2017-09-26 13:51:19-07:00,Tuesday,1039,56,13,912780515404648449,"@AirbnbHelp All good, the resolution center rep said it’s incorrect to do thru Airbnb’s website which I highly doubt though.",912781651477794816,12.7666666667
2017-09-26 13:34:16-07:00,SofieLuyck,2017-09-26 13:34:16-07:00,Tuesday,4,19,13,,"@AirbnbHelp I can't log into my account. I keep being asked to verify, but it doesn't work. Help! I send a message, but I didn't get a reply",912777363208986625,0.0
2017-09-26 13:26:46-07:00,exdysiast,2017-09-26 13:26:46-07:00,Tuesday,527,431,13,,@AirbnbHelp I've been pointing my camera at my document for a v long time lol why isn't the camera getting my ID?,912775475289870337,11.05
2017-09-26 13:11:39-07:00,Rockhopper1973G,2017-09-26 13:11:39-07:00,Tuesday,0,7,13,906966827611201537,@AirbnbHelp @Airbnb Don't forget France this place was so disgusting we had to leave. No response still from custom… https://t.co/OfQSw0EflP,912771671563612160,0.0
2017-09-26 13:02:51-07:00,bethanlowe,2017-09-26 13:02:51-07:00,Tuesday,291,149,13,912765800414683139,@lucy_bladon @Airbnb Incompetent clearly! @Airbnb @AirbnbHelp,912769454530088960,0.0
2017-09-26 13:01:50-07:00,NashCLC,2017-09-26 13:01:50-07:00,Tuesday,74,191,13,,@AirbnbHelp hi. my discount code for first time use seems to have disappeared.,912769201617739776,4.98333333333
2017-09-26 12:55:12-07:00,abiwinship,2017-09-26 12:55:12-07:00,Tuesday,365,297,12,912765800414683139,@lucy_bladon @Airbnb @AirbnbHelp 💩 customer service,912767529478770688,0.0
2017-09-26 12:49:30-07:00,GrayBlue,2017-09-26 12:49:30-07:00,Tuesday,2137,2038,12,912765760988119041,"@AirbnbHelp the email says to contact you if i feel it's in error, and yet there's no option anywhere to do so. you… https://t.co/iQTHpDcOA0",912766095387439104,0.0
2017-09-26 12:48:10-07:00,GrayBlue,2017-09-26 12:48:10-07:00,Tuesday,2137,2038,12,,@AirbnbHelp wtf? I just made a reservation earlier today and it's been cancelled because you think it's not legitimate? what gives?,912765760988119041,4.56666666667
2017-09-26 12:45:28-07:00,egomackey,2017-09-26 12:45:28-07:00,Tuesday,1889,878,12,,RT @snow_cx: @egomackey @AirbnbHelp kinda sad how they just got away with robbing u,912765081104080899,0.0
2017-09-26 12:44:58-07:00,psicoelton,2017-09-26 12:44:58-07:00,Tuesday,2,62,12,912764362124926978,"@AirbnbHelp IF its HIGH, is because something is not good! I waiting for more one day. But the image of Airbnb for me is melting.",912764956071866368,0.0
2017-09-26 12:44:32-07:00,snow_cx,2017-09-26 12:44:32-07:00,Tuesday,135,85,12,912763874407043073,@egomackey @AirbnbHelp kinda sad how they just got away with robbing u,912764846361468928,0.0
2017-09-26 12:40:40-07:00,egomackey,2017-09-26 12:40:40-07:00,Tuesday,1889,878,12,912763760670134275,@AirbnbHelp n i probably would if i had the money but these mufukrs robbed me clean lmao fuk u,912763874407043073,0.0
2017-09-26 12:40:13-07:00,egomackey,2017-09-26 12:40:13-07:00,Tuesday,1889,878,12,912763513323577345,@AirbnbHelp i just dont get why they lied n told me theyd cover all my hotel fees n then jus go back on it when i g… https://t.co/6W6nnYZipO,912763760670134275,0.0
2017-09-26 12:39:45-07:00,psicoelton,2017-09-26 12:39:45-07:00,Tuesday,2,62,12,912762211461935111,@AirbnbHelp I ve been answering my e-mail every day asking for support. Every single day. Do you have a phone to so… https://t.co/5sg7YVXVln,912763644018069507,0.0
2017-09-26 12:39:14-07:00,egomackey,2017-09-26 12:39:14-07:00,Tuesday,1889,878,12,,none this shit wuda happend 2 me if @AirbnbHelp actually worked like all my issues stem from them fukn me the second i touched donw in mtl,912763513323577345,0.0
2017-09-26 12:38:48-07:00,egomackey,2017-09-26 12:38:48-07:00,Tuesday,1889,878,12,912758653094170624,@AirbnbHelp fuck yall,912763403462201346,0.0
2017-09-26 12:37:44-07:00,psicoelton,2017-09-26 12:37:44-07:00,Tuesday,2,62,12,912762211461935111,@AirbnbHelp I am already did it. How much time you need to solve me problem? Now is critical ? Or need to send more… https://t.co/FjI9gF3KQ7,912763134305292288,4.86666666667
2017-09-26 12:30:00-07:00,TheSoftOne,2017-09-26 12:30:00-07:00,Tuesday,9,44,12,,"@AirbnbHelp I have been trying to call all day! Need help please :) got cut off this morning, need assistance. On hold now with call centre.",912761190522036225,5.61666666667
2017-09-26 12:23:56-07:00,psicoelton,2017-09-26 12:23:56-07:00,Tuesday,2,62,12,912325557035110400,@AirbnbHelp I m sorry is enought. I need quicly answer. Are more than 2 weeks trying to solve it.,912759663699120129,0.0
2017-09-26 12:23:23-07:00,psicoelton,2017-09-26 12:23:23-07:00,Tuesday,2,62,12,912325557035110400,@AirbnbHelp 3 errors with the customer in the same trip. And you ask me for patience? What kind of treatment is thi… https://t.co/uWJuabXQGf,912759522451689474,10.6833333333
2017-09-26 12:16:09-07:00,psicoelton,2017-09-26 12:16:09-07:00,Tuesday,2,62,12,912325557035110400,@AirbnbHelp What kind is this treatment for clients? patience? We travel to have positive experiences and not bad t… https://t.co/K4xSVyRGmt,912757702203408384,5.93333333333
2017-09-26 12:13:58-07:00,psicoelton,2017-09-26 12:13:58-07:00,Tuesday,2,62,12,912325557035110400,@AirbnbHelp This is the way the you've been treating their customers? I want to talk with you. You don´t have any care about clients.,912757153987022848,0.0
2017-09-26 12:12:17-07:00,psicoelton,2017-09-26 12:12:17-07:00,Tuesday,2,62,12,911225583497080832,"@AirbnbHelp The EBANX sent me a email saying that I am right, but airbnb is the responsible to solve the issue. Wha… https://t.co/Piv1zszuk4",912756729514995712,2.7
2017-09-26 11:58:59-07:00,carlgieringer,2017-09-26 11:58:59-07:00,Tuesday,243,1584,11,908297873317666817,"@AirbnbHelp Hi @AirbnbHelp, it has now been 1 month since my original email and over two weeks since your first reply here. What's going on?",912753385337745413,18.1
2017-09-26 11:37:57-07:00,emphatic_maybe,2017-09-26 11:37:57-07:00,Tuesday,89,495,11,912743443490852864,@AirbnbHelp Thank you!! Just sent it,912748090016149504,0.0
2017-09-26 11:30:19-07:00,LucyWearne,2017-09-26 11:30:19-07:00,Tuesday,70,116,11,,Fantastic customer service @AirbnbHelp @Airbnb_uk full refund after not being able to go to our booking due to daughter going to hospital 😀,912746167628378113,0.0
2017-09-26 11:12:18-07:00,LizzHern,2017-09-26 11:12:18-07:00,Tuesday,160,147,11,912740560812888065,@AirbnbHelp I did,912741636475584513,5.86666666667
2017-09-26 10:43:45-07:00,amandablount2,2017-09-26 10:43:45-07:00,Tuesday,27000,19210,10,912733657751748613,@AirbnbHelp THANK YOU!! THANK YOU!! THANK YOU!!,912734451402182657,0.0
2017-09-26 10:41:04-07:00,EmbaMexMar1,2017-09-26 10:41:04-07:00,Tuesday,2372,289,10,,RT @AirbnbHelp: We've activated our Disaster Response Program to help those impacted by the earthquake in CDMX find free temporary accommod…,912733775443972098,0.0
2017-09-26 10:41:01-07:00,EmbaMexMar1,2017-09-26 10:41:01-07:00,Tuesday,2372,289,10,,RT @AirbnbHelp: We also encourage local hosts in CMDX to list their spaces thru the program to help neighbors in need. 2/2 https://t.co/r11…,912733761732784129,0.0
2017-09-26 10:36:06-07:00,PlanetWilson,2017-09-26 10:36:06-07:00,Tuesday,222,507,10,912730010921947137,@AirbnbHelp Do you mean this evening or I need to try and find somewhere else to sleep?,912732524220166144,9.0
2017-09-26 10:31:02-07:00,Wygle,2017-09-26 10:31:02-07:00,Tuesday,1884,874,10,912730805218299904,"@AirbnbHelp Is there any way to transfer administration privileges? I created our listings, but my wife is the boss.",912731252028870657,8.21666666667
2017-09-26 10:21:52-07:00,ARnws_com,2017-09-26 10:21:52-07:00,Tuesday,179,203,10,912715083729588225,"@AirbnbHelp define #Kafkaesque: ""When Airbnb removes an account they never give an explanation. It's in their Terms of Service."" #airbnb",912728944469737473,0.0
2017-09-26 10:20:18-07:00,Wygle,2017-09-26 10:20:18-07:00,Tuesday,1884,874,10,,"@AirbnbHelp is there a way to give a co-host full access to stats? I see all the info on my profile, but my wife doesn’t on her’s.",912728551429828608,8.96666666667
2017-09-26 10:20:09-07:00,ARnws_com,2017-09-26 10:20:09-07:00,Tuesday,179,203,10,912715083729588225,@AirbnbHelp Thanks for your very unsatisfactory answer in DM.,912728512108335104,0.0
2017-09-26 10:15:58-07:00,dnnlmm,2017-09-26 10:15:58-07:00,Tuesday,35,6,10,,@AirbnbHelp hey trying to access my account and it’s locked for security reasons? Trying to book a Japan trip and stuck in limbo. Help?,912727460340424704,3.13333333333
2017-09-26 10:12:08-07:00,AColleranTGA,2017-09-26 10:12:08-07:00,Tuesday,23,243,10,912725967189266432,"@AirbnbHelp Hi, thanks for this. Will do.",912726494878855168,0.0
2017-09-26 10:08:53-07:00,mattmiggz,2017-09-26 10:08:53-07:00,Tuesday,3186,507,10,,"@AirbnbHelp 3 airbnbs cancelled on us after confirming, flight to london is tonight, what exactly are we supposed to do?",912725677132124160,0.0
2017-09-26 10:03:39-07:00,AtomicBistro,2017-09-26 10:03:39-07:00,Tuesday,1295,1296,10,912105904568401920,@AirbnbHelp @dhruinszquii We are ...,912724357788598272,0.0
2017-09-26 10:03:22-07:00,AtomicBistro,2017-09-26 10:03:22-07:00,Tuesday,1295,1296,10,912723616562843649,"@bunkerroc @dhruinszquii @AirbnbHelp Lol, he is copying you ! He’ll be opening a cafe like us soon",912724287244701696,0.0
2017-09-26 10:00:42-07:00,bunkerroc,2017-09-26 10:00:42-07:00,Tuesday,2671,2670,10,912523649139212288,@dhruinszquii @AirbnbHelp Cough cough,912723616562843649,0.0
2017-09-26 09:56:54-07:00,bpenris,2017-09-26 09:56:54-07:00,Tuesday,87,249,9,,"@AirbnbHelp I'm unable to log on with FB, after logging on it says ""you have an account"" but a pwd reset says no account with this address.",912722660173467648,1.61666666667
2017-09-26 09:52:13-07:00,RejiChakupuraka,2017-09-26 09:52:13-07:00,Tuesday,0,3,9,,@AirbnbHelp ich habe problem bei co-host. i havent any cohost in india. I dont know how to proceed. i have the e mail of him how to proceed,912721483687964673,1.7
2017-09-26 09:50:08-07:00,oliverthring,2017-09-26 09:50:08-07:00,Tuesday,21690,1128,9,912719765306789890,@AirbnbHelp @RyanRileyy Hi there - please DM me - this is the second time in a row this has happened and I have already lost money.,912720959303536643,3.8
2017-09-26 09:49:45-07:00,RyanRileyy,2017-09-26 09:49:45-07:00,Tuesday,2166,655,9,912719765306789890,@AirbnbHelp Cc: @oliverthring,912720861957967873,0.0
2017-09-26 09:48:52-07:00,resiposti1984,2017-09-26 09:48:52-07:00,Tuesday,21,139,9,,RT @santiso_ana: Dear @AirbnbHelp: Why do cent-values keep getting substracted from my payouts?,912720638711783424,0.0
2017-09-26 09:43:01-07:00,RyanRileyy,2017-09-26 09:43:01-07:00,Tuesday,2166,655,9,912715893100224517,@AirbnbHelp My partner booked it. I will get him to DM. What are we meant to do for accommodation tonight?,912719166632792065,2.38333333333
2017-09-26 09:33:29-07:00,alexdinger1,2017-09-26 09:33:29-07:00,Tuesday,3,3,9,,@AirbnbHelp I sent an email 2 days ago and I haven't gotten a reply.,912716769319583744,0.0
2017-09-26 09:29:21-07:00,jaipuria,2017-09-26 09:29:21-07:00,Tuesday,148,86,9,,@AirbnbHelp not receiving the sms to confirm my mobile number while booking.. pls advice,912715729203486720,2.46666666667
2017-09-26 09:28:06-07:00,kengdelacruz1,2017-09-26 09:28:06-07:00,Tuesday,28,162,9,,"@AirbnbHelp hi, my guest's reservation cannot push thru with a message that his acct is still pending verification. why is it and what 2do?",912715411623251968,4.86666666667
2017-09-26 09:27:47-07:00,TheBoopBlog,2017-09-26 09:27:47-07:00,Tuesday,193,1025,9,,"Dear @AirbnbHelp finally signing up for your service and you don't like my phone number. Not ""supporting it"" What's up with that?",912715333655564293,5.4
2017-09-26 09:26:58-07:00,Meta_Artist,2017-09-26 09:26:58-07:00,Tuesday,1082,917,9,912713457379762177,@AirbnbHelp How do I reply or get help for rebooking now 24 hours out?,912715126515666944,6.41666666667
2017-09-26 09:25:47-07:00,suzboop,2017-09-26 09:25:47-07:00,Tuesday,5684,3707,9,912714424514940928,"@AirbnbHelp So, if she doesn't review me, when is the deadline to post my review? I noticed a few others had similar experiences with her.",912714829130903552,2.38333333333
2017-09-26 09:25:01-07:00,Nik4yu,2017-09-26 09:25:01-07:00,Tuesday,212,19,9,912714317887361025,@AirbnbHelp But that has been ported to #BouyguesTelecom,912714636717383680,2.95
2017-09-26 09:24:37-07:00,ARnws_com,2017-09-26 09:24:37-07:00,Tuesday,179,203,9,,@AirbnbHelp how can you possibly cancel a paid reservation shortly before departure with no explanation except referral to TOS?¿ #airbnb,912714535257112576,2.18333333333
2017-09-26 09:19:51-07:00,SkyhawkKelso,2017-09-26 09:19:51-07:00,Tuesday,232,240,9,912712992080482311,@AirbnbHelp Given us time to find an alternative place that wasn't so expensive.,912713336927776768,0.0
2017-09-26 09:19:15-07:00,Nik4yu,2017-09-26 09:19:15-07:00,Tuesday,212,19,9,,@AirbnbHelp Why AirBnB is not accepting my lyca mobile number whih has been ported to Bouyges.,912713187383967755,4.5
2017-09-26 09:18:29-07:00,SkyhawkKelso,2017-09-26 09:18:29-07:00,Tuesday,232,240,9,912712748945039360,@AirbnbHelp I understand it's not your fault and it's the host but the penalty doesn't match up quite right. Had we… https://t.co/TEWawV8aGQ,912712992080482311,0.0
2017-09-26 09:17:31-07:00,SkyhawkKelso,2017-09-26 09:17:31-07:00,Tuesday,232,240,9,912712325056073728,@AirbnbHelp You sent us possible alternative bookings that after contacting weren't available. We now have paid sig… https://t.co/pdbqU4cTRB,912712748945039360,2.93333333333
2017-09-26 09:15:31-07:00,suzboop,2017-09-26 09:15:31-07:00,Tuesday,5684,3707,9,,"Hey @AirbnbHelp I spent a long time writing review abt dishonest host, & my review isn't posted. Why not? Want to l… https://t.co/s6Nxx6qEw3",912712248157650944,8.65
2017-09-26 09:12:46-07:00,SkyhawkKelso,2017-09-26 09:12:46-07:00,Tuesday,232,240,9,912711083026190336,@AirbnbHelp Booking and an automated message as a review. That doesn't do justice for the inconvenience and extra m… https://t.co/y3VBZkjvJf,912711552935108608,0.0
2017-09-26 09:10:54-07:00,SkyhawkKelso,2017-09-26 09:10:54-07:00,Tuesday,232,240,9,912708908027928581,@AirbnbHelp You have already been in contact with my wife. The penalty for a host cancellation is ludicrous. This h… https://t.co/t52YoD4mpu,912711083026190336,4.93333333333
2017-09-26 08:57:34-07:00,SkyhawkKelso,2017-09-26 08:57:34-07:00,Tuesday,232,240,8,912706033096822788,@AirbnbHelp And we can't even leave our own review! It is automated. Future guest should be made aware of the host irresponsibly.,912707729998979073,0.0
2017-09-26 08:57:29-07:00,sidharathc,2017-09-26 08:57:29-07:00,Tuesday,648,798,8,912699877590740993,@AirbnbHelp Appreciate the quick response!,912707708708638720,1.85
2017-09-26 08:55:14-07:00,pascalpp,2017-09-26 08:55:14-07:00,Tuesday,546,212,8,,@AirbnbHelp I’ve turned off email for messages but I still get an email for every message from guests and my co-hos… https://t.co/e1LjEeUHMR,912707139549978626,5.31666666667
2017-09-26 08:53:39-07:00,SkyhawkKelso,2017-09-26 08:53:39-07:00,Tuesday,232,240,8,912706033096822788,@AirbnbHelp What good does that do the guest. Who now is stuck less then a week out. Airbnb has 4% of bookings left… https://t.co/aYSKxfZSM6,912706743729303553,8.6
2017-09-26 08:53:16-07:00,vnevah,2017-09-26 08:53:16-07:00,Tuesday,467,541,8,912705946832564230,@AirbnbHelp Or perhaps you would like to come and smell the stale piss for yourself?,912706644668186624,0.0
2017-09-26 08:52:34-07:00,vnevah,2017-09-26 08:52:34-07:00,Tuesday,467,541,8,912705946832564230,@AirbnbHelp What is there to investigate? Would you like the links to Instagram where you can see the criminal damage taking place?,912706471737085957,0.0
2017-09-26 08:40:36-07:00,RodrigoToledo,2017-09-26 08:40:36-07:00,Tuesday,444,612,8,,@AirbnbHelp u are my last piece of hope after being chasing every kind of channel at Airbnb to get my 1042S form. Why Airbnb is hiding info?,912703457655746560,5.16666666667
2017-09-26 08:35:13-07:00,KSilly,2017-09-26 08:35:13-07:00,Tuesday,1289,972,8,,Hey @AirbnbHelp my res cancelled on me & now I'm abt to be charged for a room suggested by a rep but it's 4 the wrong dates. A little help?,912702103562407937,6.5
2017-09-26 08:33:13-07:00,vnevah,2017-09-26 08:33:13-07:00,Tuesday,467,541,8,,So @AirbnbHelp I've got a bit bored waiting for you to call. Perhaps I should tweet some stuff?,912701600766013440,17.2666666667
2017-09-26 08:27:35-07:00,hondamikecom,2017-09-26 08:27:35-07:00,Tuesday,72,395,8,912699763652481024,@AirbnbHelp I love the compassion. Just for one second can you put yourself in our situation and with this be suitable for you.,912700185167499266,16.6833333333
2017-09-26 08:24:42-07:00,sidharathc,2017-09-26 08:24:42-07:00,Tuesday,648,798,8,912698719346348032,"@AirbnbHelp Done, let's see how long it takes now",912699457216622594,1.66666666667
2017-09-26 08:17:19-07:00,palashpjain,2017-09-26 08:17:19-07:00,Tuesday,191,345,8,912696249274552321,@AirbnbHelp Please check ... Dm,912697599806791680,0.0
2017-09-26 08:09:20-07:00,maragringo,2017-09-26 08:09:20-07:00,Tuesday,268,1264,8,,@AirbnbHelp my friend can’t use my referral code. Would you please help.,912695589481189376,5.4
2017-09-26 08:04:09-07:00,hondamikecom,2017-09-26 08:04:09-07:00,Tuesday,72,395,8,,@Airbnb @AirbnbHelp After my wife gets bedbugs and has an allergic reaction.They give partial refund. #nocompassion https://t.co/CscIczWNgE,912694284721192960,10.9833333333
2017-09-26 07:37:21-07:00,eTechOps,2017-09-26 07:37:21-07:00,Tuesday,3376,3496,7,,Updates to #HurricaneMaria #puertorico @iaem portal @fema NBEOC notes & Remote Sensing https://t.co/gEoBhXFn5r @cnn… https://t.co/dwsqmpFbDZ,912687541110870016,0.0
2017-09-26 07:21:58-07:00,wayner,2017-09-26 07:21:58-07:00,Tuesday,813,1768,7,912548964477673472,"@AirbnbHelp True, just asked for documentation that has already been provided.",912683670124716033,28.9333333333
2017-09-26 07:01:52-07:00,janadidthis,2017-09-26 07:01:52-07:00,Tuesday,946,792,7,912674678522744832,"@AirbnbHelp Thanks, sent a DM",912678612964343808,1.58333333333
2017-09-26 06:43:06-07:00,janadidthis,2017-09-26 06:43:06-07:00,Tuesday,946,792,6,,My ID photo is too demonic to pass @airbnb's checks @AirbnbHelp (I blame home affairs' filter),912673889880289281,3.13333333333
2017-09-26 06:41:36-07:00,naglaglasson,2017-09-26 06:41:36-07:00,Tuesday,1771,201,6,912663729883500544,"@AirbnbHelp Ouais. Ça va. :D
https://t.co/eTtYvwQcoX",912673512946417665,8.46666666667
2017-09-26 06:27:39-07:00,katie_gaztoggie,2017-09-26 06:27:39-07:00,Tuesday,2420,1067,6,912667375698370560,@AirbnbHelp Haha! Well I guess you could give me back my Summer months!? 😂,912670001248784385,0.0
2017-09-26 06:23:11-07:00,gerimagsakay,2017-09-26 06:23:11-07:00,Tuesday,743,284,6,,@AirbnbHelp need help! It's been over 15 days and I still haven't received my refund ☹️,912668877871386624,3.85
2017-09-26 06:18:14-07:00,immy_israel,2017-09-26 06:18:14-07:00,Tuesday,2,8,6,,@AirbnbHelp my currency keeps on changing from dollars.. if I look at other rooms on the site - the home page indicates Lei105 for example.,912667630552612865,6.91666666667
2017-09-26 06:04:56-07:00,ArkMovses,2017-09-26 06:04:56-07:00,Tuesday,5,33,6,912662642401169411,"@AirbnbHelp I have not cancelled any reservation, so can not bring an example, but if i cancel, can i still grade a… https://t.co/TLZYFn4945",912664285838536705,4.25
2017-09-26 06:03:22-07:00,CommonTroll,2017-09-26 06:03:22-07:00,Tuesday,140,211,6,,RT @AirbnbHelp: @Hannyness We get it ☕️,912663889980125186,0.0
2017-09-26 06:02:22-07:00,hydeparktours,2017-09-26 06:02:22-07:00,Tuesday,778,436,6,,.@AirbnbHelp I know that we can get this resolved!,912663637768196096,1.11666666667
2017-09-26 05:55:22-07:00,ArkMovses,2017-09-26 05:55:22-07:00,Tuesday,5,33,5,,"@AirbnbHelp Hello dear Airbnb team, can I grade and leave a review for the property, although I have cancelled my reservation? thanxx",912661878236762112,3.05
2017-09-26 05:30:51-07:00,vnevah,2017-09-26 05:30:51-07:00,Tuesday,467,541,5,912611486840836096,@AirbnbHelp Hi. You still have not called me. I have now found video of the damage being done. Could you contact me.,912655706662285312,10.2166666667
2017-09-26 05:19:40-07:00,valeriochang,2017-09-26 05:19:40-07:00,Tuesday,13,29,5,909885797431693313,"@AirbnbHelp I reported/flagged the listing a week ago, yet it is still taking bookings. What going to happen to the reporting?",912652890711511040,28.3666666667
2017-09-26 05:13:11-07:00,mdeyerin,2017-09-26 05:13:11-07:00,Tuesday,36,115,5,912627112917504001,@eTechOps @Airbnb @CNN @AirbnbHelp Eric - DM me.,912651260603531264,0.0
2017-09-26 05:02:31-07:00,withlovefrombk,2017-09-26 05:02:31-07:00,Tuesday,1800,512,5,912637962764120064,@AirbnbHelp The person I spoke with on the phone said there is no way to elevate the matter. One person @Airbnb is holding everything up.,912648576123244544,0.0
2017-09-26 05:01:50-07:00,withlovefrombk,2017-09-26 05:01:50-07:00,Tuesday,1800,512,5,912637962764120064,@AirbnbHelp The Case Manager is not following up despite repeated calls. That is the problem.,912648402600693760,0.0
2017-09-26 04:11:18-07:00,withlovefrombk,2017-09-26 04:11:18-07:00,Tuesday,1800,512,4,,@AirbnbHelp I dm'ed documentation of everything please help me. I'm at the end of my rope,912635686049796098,9.03333333333
2017-09-26 04:08:22-07:00,Hannyness,2017-09-26 04:08:22-07:00,Tuesday,193,500,4,,RT @AirbnbHelp: @Hannyness We get it ☕️,912634948410073088,0.0
2017-09-26 03:55:05-07:00,eTechOps,2017-09-26 03:55:05-07:00,Tuesday,3376,3496,3,912628968955760640,@AirbnbHelp Thanks 4 quick reply! @AirbnbHelp Host (my brother) + 4 @Airbnb guests unaccounted any information woul… https://t.co/tWgERt8GPm,912631606845812736,0.0
2017-09-26 03:54:27-07:00,Coopdz21,2017-09-26 03:54:27-07:00,Tuesday,183,443,3,912630837392363520,"@Airbnb Had to fork out 340 euros to have the entire lock replaced, who’s reimbursing me for this @AirbnbHelp",912631445134258178,0.0
2017-09-26 03:50:38-07:00,withlovefrombk,2017-09-26 03:50:38-07:00,Tuesday,1800,512,3,,@AirbnbHelp Guest paid for damages over a week ago and @Airbnb will not close the case or release the funds. No one can give me any answers.,912630488556294145,2.75
2017-09-26 03:37:18-07:00,soloperairbnb,2017-09-26 03:37:18-07:00,Tuesday,0,1,3,912320923776233474,"@airbnb_it @Airbnb @AirbnbHelp @AirbnbCitizen @AirbnbEng ok, here we are again: where is my refound? No room, but also no money back!",912627132534329344,0.0
2017-09-26 03:37:14-07:00,eTechOps,2017-09-26 03:37:14-07:00,Tuesday,3376,3496,3,,"looking 4 help, no word from brother who runs @Airbnb property Maricao #puertorico #maria https://t.co/UoUDrRtyzk @cnn @AirbnbHelp #smem",912627112917504001,7.36666666667
2017-09-26 03:31:42-07:00,MP_Elena,2017-09-26 03:31:42-07:00,Tuesday,40,137,3,,@AirbnbHelp es imposible contactar con vosotros. Desesperante.,912625720584818688,0.0
2017-09-26 03:25:15-07:00,ShahmilKhalid,2017-09-26 03:25:15-07:00,Tuesday,501,450,3,,"@AirbnbHelp Hello there, I can't proceed with the payment, it says 'we are unable to authorize the payment to your credit card'. Please help",912624096948535296,7.23333333333
2017-09-26 03:15:41-07:00,MimNorth,2017-09-26 03:15:41-07:00,Tuesday,2,5,3,912613876340084736,@AirbnbHelp That was your response 3 days ago.,912621690433294337,11.4666666667
2017-09-26 03:11:53-07:00,aimee1986,2017-09-26 03:11:53-07:00,Tuesday,5196,4892,3,912618596475588608,@AirbnbHelp test it your end :),912620736786911232,0.0
2017-09-26 03:11:45-07:00,aimee1986,2017-09-26 03:11:45-07:00,Tuesday,5196,4892,3,912618596475588608,"@AirbnbHelp sorry it was safari I am using, the search experience is really poor, buttons are not clickable so thou… https://t.co/Fo3jP2U1cG",912620700384493570,5.81666666667
2017-09-26 03:06:00-07:00,muralidharaKN,2017-09-26 03:06:00-07:00,Tuesday,12,31,3,912618922276458497,@AirbnbHelp sent DM with my mail id,912619252330500097,19.0166666667
2017-09-26 03:02:41-07:00,IndefiniteAdven,2017-09-26 03:02:41-07:00,Tuesday,3902,1548,3,,@AirbnbHelp why is it so hard to get in touch with you? I've had yet more fraudulent activity on my card as Airbnb payments I need to report,912618418146353154,9.8
2017-09-26 02:58:31-07:00,vivrelibre2012,2017-09-26 02:58:31-07:00,Tuesday,22,63,2,,@AirbnbHelp is there no way for a factory to book an airbnb place for his custom or visitors ?,912617371914948608,6.75
2017-09-26 02:55:33-07:00,aimee1986,2017-09-26 02:55:33-07:00,Tuesday,5196,4892,2,,@AirbnbHelp your site search is hard to use on chrome (macbook air)...,912616624171229185,7.83333333333
2017-09-26 02:34:33-07:00,MimNorth,2017-09-26 02:34:33-07:00,Tuesday,2,5,2,911531009962909696,@AirbnbHelp He's still not got back to me!,912611341042700288,10.0833333333
2017-09-26 02:25:31-07:00,vnevah,2017-09-26 02:25:31-07:00,Tuesday,467,541,2,912601836716163072,@AirbnbHelp You need to contact me now. And more to the point what is stopping her doing this to someone else this weekend?,912609064231849984,9.61666666667
2017-09-26 02:25:00-07:00,vnevah,2017-09-26 02:25:00-07:00,Tuesday,467,541,2,912601836716163072,@AirbnbHelp She is still an active profile on the site and now you have removed all the reservation details from my… https://t.co/K6BNachlYF,912608938230796288,0.0
2017-09-26 02:12:16-07:00,snoopemily_,2017-09-26 02:12:16-07:00,Tuesday,1093,1544,2,912596408242524161,@AirbnbHelp Had to find another place as owner claims to of never got any of my messages very disappointing for my first time using air BnB,912605732356349957,0.0
2017-09-26 01:51:41-07:00,ashwindwivedi,2017-09-26 01:51:41-07:00,Tuesday,196,84,1,,Hey @AirbnbHelp unable to make a booking cause the OTP SMS isn’t reaching my India phone number. Please help!,912600550243319809,1.75
2017-09-26 01:44:20-07:00,vnevah,2017-09-26 01:44:20-07:00,Tuesday,467,541,1,912587655048601605,@AirbnbHelp The Police now require information from you. Can this please be escalated,912598700320542720,12.45
2017-09-26 00:51:11-07:00,BHB6264LIFE,2017-09-26 00:51:11-07:00,Tuesday,19,103,0,912315642325405699,@AirbnbHelp Still no contact now 4 days later... this is a joke..,912585326933057536,0.0
2017-09-26 00:49:18-07:00,vnevah,2017-09-26 00:49:18-07:00,Tuesday,467,541,0,,So @AirbnbHelp if you could get back to me today that would be great. Preferably before I find anymore bodily fluids.,912584852410699776,11.1333333333
2017-09-26 00:32:08-07:00,LilySheringham,2017-09-26 00:32:08-07:00,Tuesday,9,71,0,,@AirbnbHelp terrible experience and no help from Airbnb team to fairly resolve it. Apparently my holiday pain is 'subjective'.,912580533556740097,17.65
2017-09-26 00:01:21-07:00,martinapaukova,2017-09-26 00:01:21-07:00,Tuesday,431,144,0,912353682745937923,"@AirbnbHelp All solved, thanks so super much 🙏🏻 #loveairbnbagain",912572783569379328,0.0
2017-09-25 23:43:06-07:00,HmmKiki,2017-09-25 23:43:06-07:00,Monday,522,472,23,912567983515602944,@AirbnbHelp She's since removed the listing and will not even offer a middle (lower) ground offering. Hugely dissat… https://t.co/fidVzpl5nJ,912568192010260482,34.85
2017-09-25 23:42:16-07:00,HmmKiki,2017-09-25 23:42:16-07:00,Monday,522,472,23,,Having a huge discrepancy with an @AirbnbHelp host price and what she says via email. A trip difference + big booking fee.,912567983515602944,0.0
2017-09-25 23:37:44-07:00,baby_niths,2017-09-25 23:37:44-07:00,Monday,664,1135,23,912366472923672577,@AirbnbHelp thanks airbnb..i've sent in another DM urgently..could you kindly assist on that 😊,912566842249551872,36.4333333333
2017-09-25 21:56:53-07:00,wayner,2017-09-25 21:56:53-07:00,Monday,813,1768,21,912328987673792512,@AirbnbHelp Pretty shocked at the customer experience given how exceptional the team is cc: @alexoid,912541460758589440,0.0
2017-09-25 21:54:21-07:00,wayner,2017-09-25 21:54:21-07:00,Monday,813,1768,21,912328987673792512,"@AirbnbHelp It's been over 24 hrs, I had to book a hotel (1k revenue lost), I've uploaded my ID, credit card statem… https://t.co/5gRs0awBOq",912540824507789312,32.35
2017-09-25 21:38:10-07:00,CaitieRage,2017-09-25 21:38:10-07:00,Monday,12353,1127,21,912533457452044288,@xoAbbeyMarsxo @Airbnb @AirbnbHelp Life desn't happen these days without an e-mail address lol,912536753986191360,0.0
2017-09-25 21:37:49-07:00,CaitieRage,2017-09-25 21:37:49-07:00,Monday,12353,1127,21,912533457452044288,@xoAbbeyMarsxo @Airbnb @AirbnbHelp It never asked us for one silly,912536664555188224,0.0
2017-09-25 21:25:04-07:00,xoAbbeyMarsxo,2017-09-25 21:25:04-07:00,Monday,2825,2248,21,912511702268231680,@CaitieRage @Airbnb @AirbnbHelp Neither of you have an email address?! Just make one rn!,912533457452044288,0.0
2017-09-25 20:56:28-07:00,yeltsinseal,2017-09-25 20:56:28-07:00,Monday,18,96,20,,@AirbnbHelp Your description field is wrong :( https://t.co/zNm4FeEAxW,912526259829317632,887.683333333
2017-09-25 20:48:16-07:00,AirbnbMySpace,2017-09-25 20:48:16-07:00,Monday,0,1,20,912339369259827200,@AirbnbHelp Done. The forums are blowing up with the topic - love to be able to bring an answer.,912524194319040513,14.6166666667
2017-09-25 20:41:55-07:00,CaitieRage,2017-09-25 20:41:55-07:00,Monday,12353,1127,20,912516014134513664,@AirbnbHelp It never asked us for an e-mail address. that's part of the problem,912522596482129920,8.6
2017-09-25 20:36:05-07:00,crystalchess3,2017-09-25 20:36:05-07:00,Monday,219,266,20,912218579487076352,@AirbnbHelp sent you back a message @AirbnbHelp,912521128806981632,1.1
2017-09-25 20:28:52-07:00,shybk8,2017-09-25 20:28:52-07:00,Monday,45,338,20,,I’m receiving a confirmation for Airbnb but I haven’t done one @Airbnb @AirbnbHelp,912519313659219969,4.86666666667
2017-09-25 20:26:34-07:00,viviennelp,2017-09-25 20:26:34-07:00,Monday,179,161,20,912517356118794240,@AirbnbHelp How come media reports are saying it goes live on Tuesday? ie. tomorrow? @AirbnbHelp ??? 😭😭😭,912518735147106305,0.0
2017-09-25 20:06:51-07:00,viviennelp,2017-09-25 20:06:51-07:00,Monday,179,161,20,,RT @viviennelp: @Airbnb @AirbnbHelp What time exactly will the SJP experience go on sale?!?!?#number1SJPfanwhohappenstobeinnyconOct6,912513772845113344,0.0
2017-09-25 19:57:39-07:00,viviennelp,2017-09-25 19:57:39-07:00,Monday,179,161,19,912508566589853696,@AirbnbHelp Can you tell me if the SJP experience has already gone on sale? If not when will it go on sale? Media i… https://t.co/nYZ5BTChTR,912511458067456000,23.45
2017-09-25 19:56:50-07:00,JUANFUNTM,2017-09-25 19:56:50-07:00,Monday,526,2498,19,,RT @AirbnbHelp: Hosts in Puerto Rico can now open their homes to those affected by #HurricaneIrma through our disaster program https://t.co…,912511249488982016,0.0
2017-09-25 19:45:01-07:00,Destijl1986,2017-09-25 19:45:01-07:00,Monday,82,783,19,911248674126274563,"@AirbnbHelp After calling your team again today they finally realised they didn't properly record my fraud claim, w… https://t.co/CJeA9rHiEx",912508276016844800,47.5833333333
2017-09-25 19:44:49-07:00,taramanisbenson,2017-09-25 19:44:49-07:00,Monday,3197,2445,19,912507773979676672,@AirbnbHelp Sure. I’ve cleared it once. Same issue is happening to my parents at their home. I assumed it was my br… https://t.co/MScTT4U0XT,912508225798443009,18.3666666667
2017-09-25 19:41:25-07:00,viviennelp,2017-09-25 19:41:25-07:00,Monday,179,161,19,,@AirbnbHelp please HELP! SOS! When does the SJP experience go on sale? 😘😘😘,912507371766767616,0.0
2017-09-25 19:38:48-07:00,wanderingjoe72,2017-09-25 19:38:48-07:00,Monday,44,133,19,,"@AirbnbHelp how about setting an option to include what the local ""season"" is and remove the option when out of it. https://t.co/hUDNvac1k2",912506713827397632,15.8666666667
2017-09-25 19:37:39-07:00,taramanisbenson,2017-09-25 19:37:39-07:00,Monday,3197,2445,19,,.@Airbnb @AirbnbHelp when searching on desktop your search map reverts to a worldwide search on page 2. Help!,912506421920587776,5.36666666667
2017-09-25 19:36:42-07:00,Sham2Bam,2017-09-25 19:36:42-07:00,Monday,547,1777,19,912179221262462976,"@AirbnbHelp I'd be happy to share my experiences. Would you prefer I direct message, you guys?",912506183474401280,0.0
2017-09-25 19:32:10-07:00,viviennelp,2017-09-25 19:32:10-07:00,Monday,179,161,19,,@Airbnb @AirbnbHelp What time exactly will the SJP experience go on sale?!?!?#number1SJPfanwhohappenstobeinnyconOct6,912505045073006592,14.0
2017-09-25 19:21:40-07:00,Ombresque,2017-09-25 19:21:40-07:00,Monday,476,568,19,912502216283627522,"@AirbnbHelp oh great, thanks :)",912502402389041152,0.0
2017-09-25 19:21:36-07:00,Imsie1,2017-09-25 19:21:36-07:00,Monday,126,216,19,912501937731403777,@abbyindreamland @Airbnb @AirbnbHelp Pls Airbnb we want to book our holiday to NY!,912502385213415429,0.0
2017-09-25 19:19:50-07:00,abbyindreamland,2017-09-25 19:19:50-07:00,Monday,32,208,19,,"hey, @Airbnb @AirbnbHelp you know you're website isn't working, right? it keeps crashing when you try to go onto the second page!",912501937731403777,10.6333333333
2017-09-25 19:15:39-07:00,Ombresque,2017-09-25 19:15:39-07:00,Monday,476,568,19,912499502183043072,"@AirbnbHelp DM sent, thanks.",912500888148865025,5.28333333333
2017-09-25 19:12:05-07:00,AndreaGacs,2017-09-25 19:12:05-07:00,Monday,202,118,19,912496581450063872,@AirbnbHelp Mobile/App/i0S,912499990861307909,17.9666666667
2017-09-25 19:07:42-07:00,elijahsryland,2017-09-25 19:07:42-07:00,Monday,1846,57,19,912489802179760128,@AirbnbHelp @CherlizSCohen give me a free room,912498884160708608,0.0
2017-09-25 19:07:03-07:00,Ombresque,2017-09-25 19:07:03-07:00,Monday,476,568,19,,"@AirbnbHelp hi, i'm a host. can you help with a issue i'm having with someone booking on behalf of someone else?",912498723384647681,3.1
2017-09-25 19:00:18-07:00,mazenkhawaja,2017-09-25 19:00:18-07:00,Monday,218,391,19,912419508224090113,@Airbnb Still operating in illegal Israeli settlments? Airbnb supports apartheid! Boycott Airbnb! #boycottairbnb #bds @AirbnbHelp @Airbnb,912497025668743168,0.0
2017-09-25 18:55:03-07:00,AndreaGacs,2017-09-25 18:55:03-07:00,Monday,202,118,18,,@Airbnb @AirbnbHelp your site keeps crashing as I look at my itinerary details. What's up?,912495701199798272,3.5
2017-09-25 18:49:29-07:00,juliangreene,2017-09-25 18:49:29-07:00,Monday,837,713,18,912494053010362368,@AirbnbHelp Just dmed you,912494303427035137,9.36666666667
2017-09-25 18:44:55-07:00,juliangreene,2017-09-25 18:44:55-07:00,Monday,837,713,18,,"@Airbnb @AirbnbHelp I tried adding my gift card to my account, but it isn't showing in my latest trip bill. What happened?",912493153239945219,3.58333333333
2017-09-25 18:33:22-07:00,girassoisemjunh,2017-09-25 18:33:22-07:00,Monday,377,234,18,912084903382183937,@AirbnbHelp Thanks for your help. This issue was resolved today and refund was issued to me.,912490243877687296,1.3
2017-09-25 18:29:23-07:00,skiwakechik,2017-09-25 18:29:23-07:00,Monday,47,208,18,,@AirbnbHelp why would I be locked out of my account? I barely use your services. Have a positive review from host.,912489243288539136,4.61666666667
2017-09-25 18:28:57-07:00,jessica_cherok,2017-09-25 18:28:57-07:00,Monday,475,144,18,,"@AirbnbHelp I keep getting a ""It is not possible to book this property"" message. How do I get this fixed?",912489132575875077,17.8833333333
2017-09-25 18:24:51-07:00,shannemarie,2017-09-25 18:24:51-07:00,Monday,74,125,18,912430849416507392,@AirbnbHelp I've sent another DM. I received an email from AirBnB but it doesn't really explain the problem.,912488100567252992,0.0
2017-09-25 18:06:53-07:00,William34058539,2017-09-25 18:06:53-07:00,Monday,125,833,18,,RT @WDIVATULLALUANA: @NandoPax @AirbnbHelp QUE ABSURDO FERNANDO.ABRA UM B.O CONTRA O APLICATIVO AÍ NO RIO MESMO! GALERA COMPARTILHEM E SE C…,912483580395257857,0.0
2017-09-25 18:03:16-07:00,LCBPhotography1,2017-09-25 18:03:16-07:00,Monday,10,52,18,912481458828267520,"@AirbnbHelp Yes, I am still having difficulties, I DM'd the problem. Thank you for your help, I'd like to get this… https://t.co/P3zazpEwvj",912482669228896256,0.0
2017-09-25 17:50:21-07:00,joanna_haddock,2017-09-25 17:50:21-07:00,Monday,128,130,17,912288703510384640,@lala_doyle @AirbnbHelp @Airbnb Im not happy with this at all! I would like you to make a bank transfer back to my… https://t.co/3CY6Fm4S1Y,912479421549785089,12.5833333333
2017-09-25 17:49:11-07:00,joanna_haddock,2017-09-25 17:49:11-07:00,Monday,128,130,17,912288703510384640,@lala_doyle @AirbnbHelp Thats awful! @Airbnb are robbing people & providing no service.... there should be a hold o… https://t.co/fLlLlRYkO9,912479128217018369,0.0
2017-09-25 17:43:53-07:00,LCBPhotography1,2017-09-25 17:43:53-07:00,Monday,10,52,17,912475631002226689,@AirbnbHelp Just sent it over thanks,912477792415227904,14.5666666667
2017-09-25 17:30:47-07:00,LCBPhotography1,2017-09-25 17:30:47-07:00,Monday,10,52,17,,@AirbnbHelp why do you keep deactivating my account? I don't get it,912474496212328450,4.51666666667
2017-09-25 17:17:55-07:00,sarahmlbender,2017-09-25 17:17:55-07:00,Monday,118,422,17,,Ooh nothing like getting an auto reply from @AirbnbHelp while ur feet are dangling off the kids mattress ur using to barricade your door w!,912471258528456705,0.0
2017-09-25 17:16:11-07:00,tashwainberg,2017-09-25 17:16:11-07:00,Monday,2,28,17,,@AirbnbHelp more problems with guests they are refusing to leave and absolutely trashed our home. More guests arriving today. HELP!!!,912470823365050369,17.7
2017-09-25 17:15:51-07:00,RTWgirl_,2017-09-25 17:15:51-07:00,Monday,4366,1730,17,912333774062522369,@AirbnbHelp Thanks sent!,912470736605974529,8.21666666667
2017-09-25 16:49:38-07:00,tatiennebee,2017-09-25 16:49:38-07:00,Monday,20,93,16,912463874800185344,@AirbnbHelp If you can't recommend usage of your own app it's time for you to toss out the app,912464141402595328,18.3166666667
2017-09-25 16:42:33-07:00,josearca7766,2017-09-25 16:42:33-07:00,Monday,437,1611,16,,"RT @EstadioDiario: .@GRUPOHABITA @AirbnbHelp
@SmartFitMex y #Carlota ofrece asistencia y ayuda a las víctimas del sismo en #CDMX
#FuerzaMe…",912462356093038593,0.0
2017-09-25 16:41:54-07:00,josearca7766,2017-09-25 16:41:54-07:00,Monday,437,1611,16,,RT @SomosEspagueti: . @AirbnbHelp activó un programa para apoyar a los damnificados del #Sismo con alojamientos gratuitos https://t.co/xELb…,912462192464814080,0.0
2017-09-25 16:32:43-07:00,sarahmlbender,2017-09-25 16:32:43-07:00,Monday,118,422,16,,"@AirbnbHelp currently sweating it out in an ""air conditioned"" unit with children's beds and unlocked doors. Please reply ASAP.",912459884154769408,0.0
2017-09-25 16:31:04-07:00,thisis_drB,2017-09-25 16:31:04-07:00,Monday,58,101,16,,"@AirbnbHelp Anyone reporting problems with accessing pages in their searches? I click on page 2, 3.. it goes to ""anywhere"" not saving dates.",912459467832348672,19.3333333333
2017-09-25 16:18:09-07:00,be_fitbootcamp,2017-09-25 16:18:09-07:00,Monday,103,86,16,912407858192449536,"@bchesky @resy Maybe you three can brainstorm on how 2 treat Superhosts right. 3 months later, after I had a death… https://t.co/Lik14tJOTK",912456217632616448,0.0
2017-09-25 16:09:19-07:00,gillygums,2017-09-25 16:09:19-07:00,Monday,163,617,16,912352105226276865,@AirbnbHelp U mean the response attached? I can't even.. basically your own employees r saying the apps don't work… https://t.co/Ukq2GD23ur,912453994718613504,0.0
2017-09-25 15:46:36-07:00,edwardaydin,2017-09-25 15:46:36-07:00,Monday,33,49,15,912447176479055874,@AirbnbHelp What does DM mean ?,912448276154200065,7.18333333333
2017-09-25 15:46:17-07:00,edwardaydin,2017-09-25 15:46:17-07:00,Monday,33,49,15,912447176479055874,@AirbnbHelp I'm going to tell the entire community that you do not take complaints seriously,912448196458303491,0.0
2017-09-25 15:44:22-07:00,edwardaydin,2017-09-25 15:44:22-07:00,Monday,33,49,15,,@AirbnbHelp what does DM us mean ?,912447716134932480,0.0
2017-09-25 15:43:26-07:00,edwardaydin,2017-09-25 15:43:26-07:00,Monday,33,49,15,,@AirbnbHelp I recently provided a detailed complaint which has not been properly looked at. The reply I received was weak,912447480868081669,0.0
2017-09-25 15:42:13-07:00,AirbnbHelp,2017-09-25 15:42:13-07:00,Monday,50455,6005,15,912445349041762304,@edwardaydin We're sorry to hear this. Please have your friend DM us @AirbnbHelp with more info so we can look into this. Thank you.,912447176479055874,0.0
2017-09-25 15:14:22-07:00,AirbnbHelp,2017-09-25 15:14:22-07:00,Monday,50455,6005,15,912438511244054530,"@_EmptyJay Hi Matthew, we're here to help. Can you please DM your email to us @AirbnbHelp so we can locate the acco… https://t.co/ROTFUwr4qf",912440166194843650,0.0
2017-09-25 15:07:48-07:00,_EmptyJay,2017-09-25 15:07:48-07:00,Monday,50,57,15,,@AirbnbHelp Someone signed up for an account w/ a variant of my email and I'm getting their notices. Can't unsub. How do I stop instanity???,912438511244054530,6.56666666667
2017-09-25 15:06:36-07:00,ChrisChristophr,2017-09-25 15:06:36-07:00,Monday,10098,657,15,910916193489444866,@AirbnbHelp Still waiting. I didn't request access to the account. I want a 1099. Why is this difficult?… https://t.co/LqfgyAAV6k,912438210407546881,41.2666666667
2017-09-25 14:37:21-07:00,shannemarie,2017-09-25 14:37:21-07:00,Monday,74,125,14,912403773707956224,@AirbnbHelp Hello. how long does it take to respond?,912430849416507392,57.4333333333
2017-09-25 14:13:32-07:00,stephenharney1,2017-09-25 14:13:32-07:00,Monday,16,65,14,912380720416526336,@lisamarieharney @AirbnbHelp Lol,912424857924710400,0.0
2017-09-25 14:05:02-07:00,AmanChandhok1,2017-09-25 14:05:02-07:00,Monday,196,336,14,912422377220427778,@AirbnbHelp Done :-),912422717185576960,16.3
2017-09-25 13:57:28-07:00,ElliottStMiss,2017-09-25 13:57:28-07:00,Monday,268,287,13,912230050023473152,"@AirbnbHelp Thanks, have done this :)",912420811826278401,15.0333333333
2017-09-25 13:51:42-07:00,AmanChandhok1,2017-09-25 13:51:42-07:00,Monday,196,336,13,,@AirbnbHelp your app won’t let me log on and claims I don’t have an account but I can log on via my laptop.,912419360945446914,11.9833333333
2017-09-25 13:35:41-07:00,beautifulbuffe,2017-09-25 13:35:41-07:00,Monday,35,148,13,,@AirbnbHelp My host has said he can no longer accommodate but wants me to cancel this looses me over £100 he does not now respond,912415332689641477,4.5
2017-09-25 12:52:01-07:00,Flight_Refunds,2017-09-25 12:52:01-07:00,Monday,1999,135,12,,RT @annabel_lea: @Airbnb @AirbnbHelp thought I'd feedback how lovely Sara from your customer service team has been resolving our case when…,912404342413709312,0.0
2017-09-25 12:51:03-07:00,MichalReed13,2017-09-25 12:51:03-07:00,Monday,2,51,12,912397174289387520,@AirbnbHelp Thank you.,912404100381237248,0.0
2017-09-25 12:49:55-07:00,tomfitch,2017-09-25 12:49:55-07:00,Monday,428,456,12,,"@AirbnbHelp the name of the page is literally ""How to Contact Airbnb - Customer Service Number | Airbnb Help Center"" yet there's no number",912403815046905858,0.0
2017-09-25 12:44:32-07:00,annabel_lea,2017-09-25 12:44:32-07:00,Monday,2731,989,12,912402201498329089,@Airbnb @AirbnbHelp our flight. She managed to get us a full refund despite it not being Airbnb's fault at all: tha… https://t.co/tH2rdY5Zlg,912402457841500160,0.0
2017-09-25 12:43:31-07:00,annabel_lea,2017-09-25 12:43:31-07:00,Monday,2731,989,12,,@Airbnb @AirbnbHelp thought I'd feedback how lovely Sara from your customer service team has been resolving our case when ryanair cancelled,912402201498329089,12.3333333333
2017-09-25 12:40:32-07:00,shannemarie,2017-09-25 12:40:32-07:00,Monday,74,125,12,,@AirbnbHelp how long does is normally take for you to respond to direct messages? Could you confirm that you received my messages?,912401450621296640,0.0
2017-09-25 12:39:35-07:00,ericthedog,2017-09-25 12:39:35-07:00,Monday,2,0,12,909706133333512192,@AirbnbHelp I have wasted too much time - it is up to Airbnb to sort out their problems,912401215199285253,37.5833333333
2017-09-25 12:34:47-07:00,clawfire,2017-09-25 12:34:47-07:00,Monday,1728,177,12,912399664002953216,@AirbnbHelp Great,912400004651913218,0.0
2017-09-25 12:33:08-07:00,martinapaukova,2017-09-25 12:33:08-07:00,Monday,431,144,12,912353682745937923,@AirbnbHelp Done 👍,912399589747122177,0.0
2017-09-25 12:31:38-07:00,shannemarie,2017-09-25 12:31:38-07:00,Monday,74,125,12,,@AirbnbHelp I've sent a direct message to you about problems with my account.,912399213572456448,18.1166666667
2017-09-25 12:31:00-07:00,clawfire,2017-09-25 12:31:00-07:00,Monday,1728,177,12,912398596988899329,@AirbnbHelp Done. I can’t find if the USD price is just for info (but anyway … why showing it to me in USD 😵) or if… https://t.co/2lmgyhNEo7,912399051731144705,2.43333333333
2017-09-25 12:27:48-07:00,HYPD,2017-09-25 12:27:48-07:00,Monday,578,265,12,911890570808840192,@gregg @Airbnb Oooo @AirbnbHelp also happy to help if needed - Totally not intended!,912398247003648001,0.0
2017-09-25 12:26:29-07:00,MichalReed13,2017-09-25 12:26:29-07:00,Monday,2,51,12,912397174289387520,@AirbnbHelp You made a clerical error and I need someone in accounting to fix it please.,912397916924346368,0.0
2017-09-25 12:25:54-07:00,MichalReed13,2017-09-25 12:25:54-07:00,Monday,2,51,12,912397174289387520,@AirbnbHelp My case manager said a specialist would contact me a week ago but no one has attempted to communicate.,912397768114581504,23.6833333333
2017-09-25 12:23:09-07:00,adilray,2017-09-25 12:23:09-07:00,Monday,39060,2235,12,912396844705222656,"@AirbnbHelp Hi it's been sorted, someone called me. Thank you",912397077681983489,8.0
2017-09-25 12:17:36-07:00,Andreandrea,2017-09-25 12:17:36-07:00,Monday,30,155,12,,Amazed by how unhelpful @Airbnb @AirbnbHelp is. Truly amazed.,912395679103950849,12.1833333333
2017-09-25 12:05:39-07:00,lisamarieharney,2017-09-25 12:05:39-07:00,Monday,62,139,12,912388853624958978,@AirbnbHelp I may need to consider removing airbnb from my booking process,912392673528565760,0.0
2017-09-25 12:05:21-07:00,brancereales,2017-09-25 12:05:21-07:00,Monday,29,34,12,,"@AirbnbHelp if a host does not write a review for visitor, is visitor's review still published?",912392599981486081,19.15
2017-09-25 12:01:41-07:00,MichalReed13,2017-09-25 12:01:41-07:00,Monday,2,51,12,,@AirbnbHelp It's been 11 days and no one has contacted me about you charging my account for a refund without first depositing the $.,912391676299063296,21.85
2017-09-25 12:01:06-07:00,tvgoddess47,2017-09-25 12:01:06-07:00,Monday,454,634,12,,"@AirbnbHelp Hey guys, I just realized I missed my review period, but really want to leave great reviews. Can this be extended? Thanks!",912391529775300608,14.35
2017-09-25 11:54:56-07:00,adilray,2017-09-25 11:54:56-07:00,Monday,39060,2235,11,912389479436038144,@AirbnbHelp Hello. I've been sent a link to a refund but the link is broken. Can you please help. Thank you,912389977698443264,27.2833333333
2017-09-25 11:41:32-07:00,lisamarieharney,2017-09-25 11:41:32-07:00,Monday,62,139,11,912381502654238727,@AirbnbHelp I have waited a further 20mins for a respone,912386606010650625,8.93333333333
2017-09-25 11:31:03-07:00,burakowsky,2017-09-25 11:31:03-07:00,Monday,256,126,11,912382023611895810,@AirbnbHelp done,912383968091295745,0.0
2017-09-25 11:26:10-07:00,ashknierim,2017-09-25 11:26:10-07:00,Monday,406,945,11,,@AirbnbHelp DM-ed you. Can you help with a reservation modification?,912382738510024704,17.9833333333
2017-09-25 11:17:56-07:00,zozzma,2017-09-25 11:17:56-07:00,Monday,2,18,11,,@AirbnbHelp Hi there! I really need your help! Will send you a DM with more info!,912380664993009666,12.5666666667
2017-09-25 11:07:03-07:00,burakowsky,2017-09-25 11:07:03-07:00,Monday,256,126,11,,MY GOD IM IN A MOOD @Airbnb @AirbnbHelp WHY WONT THE APP LET ME BOOK ANYTHING,912377927475572736,16.2833333333
2017-09-25 10:44:51-07:00,Jim_Kelly_Jnr,2017-09-25 10:44:51-07:00,Monday,583,2469,10,839230739627524096,@AirbnbHelp Mutually Beneficial #superhost,912372340616499200,0.0
2017-09-25 10:31:53-07:00,KenGodsman,2017-09-25 10:31:53-07:00,Monday,678,1081,10,,"@Airbnb @AirbnbHelp beyond raging at a booking, fully paid, for a property that doesn't exist and a host that can't be contacted. #stranded",912369075929612288,17.8666666667
2017-09-25 10:30:50-07:00,OldSoulStef,2017-09-25 10:30:50-07:00,Monday,1045,418,10,,@VICE & @AirbnbHelp Have you guys decided on the blessed winner of the Tokyo trip OCTOBER 4-7?,912368812032368640,91.0333333333
2017-09-25 09:59:51-07:00,baby_niths,2017-09-25 09:59:51-07:00,Monday,664,1135,9,,@AirbnbHelp Hi ..i have sent you a DM with my email address 😊,912361014888243206,0.0
2017-09-25 09:59:24-07:00,baby_niths,2017-09-25 09:59:24-07:00,Monday,664,1135,9,912359788788449282,@AirbnbHelp hi i have sent you a DM !!!,912360903487635456,0.0
2017-09-25 09:56:32-07:00,baby_niths,2017-09-25 09:56:32-07:00,Monday,664,1135,9,,@AirbnbHelp hi you need to follow back so i can DM You! thanks,912360181538754560,0.0
2017-09-25 09:55:44-07:00,baby_niths,2017-09-25 09:55:44-07:00,Monday,664,1135,9,912359788788449282,@AirbnbHelp hi you need to follow back so i can DM You! thanks,912359979633459200,25.8
2017-09-25 09:51:08-07:00,LauraMDangelo,2017-09-25 09:51:08-07:00,Monday,155,257,9,,Unexpectedly locked out of @Airbnb with no explanation. Customer service can’t/won’t help. @Airbnb @AirbnbHelp please solve this,912358819728183296,10.55
2017-09-25 09:49:33-07:00,77strings,2017-09-25 09:49:33-07:00,Monday,21,38,9,912357785794437121,@AirbnbHelp Done. Cheers 👍🏻,912358422640816128,0.0
2017-09-25 09:46:30-07:00,77strings,2017-09-25 09:46:30-07:00,Monday,21,38,9,912356861227290624,"@AirbnbHelp Name, address, phone numbers, next of kin, and the front page of my passport! Literally everything needed to steal my identify.",912357655485743104,0.0
2017-09-25 09:43:21-07:00,77strings,2017-09-25 09:43:21-07:00,Monday,21,38,9,,@AirbnbHelp Hi. I made a booking and now the host wants me to provide ALL of my personal details including a copy of my passport?,912356861227290624,3.66666666667
2017-09-25 09:42:05-07:00,baby_niths,2017-09-25 09:42:05-07:00,Monday,664,1135,9,,@AirbnbHelp i can DM you with details!!!,912356545731506176,0.0
2017-09-25 09:41:41-07:00,baby_niths,2017-09-25 09:41:41-07:00,Monday,664,1135,9,,@AirbnbHelp hi this is regarding with reference to my calendar getting auto blocked..i need your assistance..could you follow me back so,912356443424145408,0.0
2017-09-25 09:28:34-07:00,gillygums,2017-09-25 09:28:34-07:00,Monday,163,617,9,912352105226276865,@AirbnbHelp Apparently I have been contacting you through two accounts which accounts for te delay... erm no only h… https://t.co/zqlXXQniPD,912353141143871488,0.0
2017-09-25 09:23:04-07:00,benjaminong82,2017-09-25 09:23:04-07:00,Monday,1,70,9,911563304564387842,@AirbnbHelp Noted with thanks,912351756742299649,1.33333333333
2017-09-25 09:16:27-07:00,gillygums,2017-09-25 09:16:27-07:00,Monday,163,617,9,912328641761153024,@AirbnbHelp I literally can't. Beyond all reason when it comes to business rationale. Sure blame ur customers for u… https://t.co/sMy6SwtSvn,912350094044880896,0.0
2017-09-25 09:15:55-07:00,gillygums,2017-09-25 09:15:55-07:00,Monday,163,617,9,912328641761153024,@AirbnbHelp O don't worry your case manager just phoned. 3 days later. Made her response up as she went along at on… https://t.co/Lp4GPn0nEJ,912349960330530822,8.53333333333
2017-09-25 09:15:48-07:00,AlesiaMichelle,2017-09-25 09:15:48-07:00,Monday,1935,1370,9,,"RT @AirbnbHelp: In the wake of #HurricaneIrma, we have expanded our disaster program to North Carolina https://t.co/1L7oDwveQd 1/2",912349929498120192,0.0
2017-09-25 09:02:45-07:00,nicpullin,2017-09-25 09:02:45-07:00,Monday,211,303,9,,@AirbnbHelp my host cancelled 4 days before trip. Assuming it was discrimination against AZNs. & all u offer is an insulting 10%?! #racism,912346647463583745,5.48333333333
2017-09-25 08:57:36-07:00,eugenehu,2017-09-25 08:57:36-07:00,Monday,983,505,8,,"@AirbnbHelp please reach out to me, account has been locked out and I cannot log in",912345350547099648,5.68333333333
2017-09-25 08:34:21-07:00,The_UK_LD,2017-09-25 08:34:21-07:00,Monday,517,1021,8,,"@AirbnbHelp your website sucks the big one, it automatically logs me in, tries to get me confirm an old account with an old number... um?!?",912339496796135424,2.63333333333
2017-09-25 08:31:11-07:00,PaddyBreslin2,2017-09-25 08:31:11-07:00,Monday,92,2709,8,,"Hey @AirbnbHelp, why is the automatic booking function on? Because I'm a first time host I can't vet my guests? Very shady.",912338701887442945,4.76666666667
2017-09-25 08:24:35-07:00,John_Knehans,2017-09-25 08:24:35-07:00,Monday,60,274,8,912309610664542214,"@wayner @AirbnbHelp Noticed you may need to book a hotel.
Try https://t.co/LNuzu5R0z0 and have a Great Day!",912337038346719232,0.0
2017-09-25 08:22:13-07:00,AmyBlumberg,2017-09-25 08:22:13-07:00,Monday,7,0,8,,@AirbnbHelp Hello I need help from the US Airbnb superhost line. Please let me know how to reach you asap. Thank you.,912336445192441856,0.516666666667
2017-09-25 08:21:20-07:00,WanderTooth,2017-09-25 08:21:20-07:00,Monday,12840,11994,8,,RT @RTWgirl_: Hi @AirbnbHelp I have a question about my credits. Please advise.,912336223976529920,0.0
2017-09-25 08:16:29-07:00,AirbnbMySpace,2017-09-25 08:16:29-07:00,Monday,0,1,8,,@AirbnbHelp Many hosts are receiving the (UNSUPPORTED ATTACHMENT) message above guest's first message (the App). What's up with that?,912335001882161152,17.35
2017-09-25 08:06:53-07:00,RTWgirl_,2017-09-25 08:06:53-07:00,Monday,4366,1730,8,,Hi @AirbnbHelp I have a question about my credits. Please advise.,912332585602289665,4.71666666667
2017-09-25 08:06:01-07:00,MalabarCove,2017-09-25 08:06:01-07:00,Monday,210,333,8,,"Very disappointed with #AIRbnb @AIRbnb + @AirbnbHelp
After singing praises of AIRbnb since company was formed,
they… https://t.co/vmV00S6hnN",912332366097666048,0.0
2017-09-25 07:48:30-07:00,kimvie,2017-09-25 07:48:30-07:00,Monday,2569,5000,7,,RT @AirbnbHelp: Hosts in Puerto Rico can now open their homes to those affected by #HurricaneIrma through our disaster program https://t.co…,912327960341942273,0.0
2017-09-25 07:48:10-07:00,wayner,2017-09-25 07:48:10-07:00,Monday,813,1768,7,912320330554908672,@AirbnbHelp I appreciate the response; however it's still unclear on timing. Will this be resolved this morning?,912327875356909568,4.41666666667
2017-09-25 07:48:03-07:00,kimvie,2017-09-25 07:48:03-07:00,Monday,2569,5000,7,,"RT @horaciomancilla: @AirbnbHelp OK, this is so cute, but you have to release you cancelation fees for hosts in Mexico city right now. Less…",912327845074128898,0.0
2017-09-25 07:42:16-07:00,gillygums,2017-09-25 07:42:16-07:00,Monday,163,617,7,912325017144381440,@AirbnbHelp U do realise your delay is now into 3 days....,912326392095887360,8.95
2017-09-25 07:38:57-07:00,psicoelton,2017-09-25 07:38:57-07:00,Monday,2,62,7,911227027222597634,"@AirbnbHelp My card bill close today, any answer?",912325557035110400,9.56666666667
2017-09-25 07:35:39-07:00,RoScarda,2017-09-25 07:35:39-07:00,Monday,14,40,7,,@AirbnbHelp I am trying to book & the rate p changes when I go book. I see $34 in the main search and then $43 when paying (before fees),912324726156140544,12.2
2017-09-25 07:30:03-07:00,gillygums,2017-09-25 07:30:03-07:00,Monday,163,617,7,912321192731840513,@AirbnbHelp I was told three hours ago someone would be phoning me. You have all my telephone numbers not one attem… https://t.co/RTSuZURBMK,912323318514151424,6.75
2017-09-25 07:20:32-07:00,soloperairbnb,2017-09-25 07:20:32-07:00,Monday,0,1,7,,@airbnb_it @Airbnb @AirbnbHelp @AirbnbCitizen @AirbnbEng @airbnb you're help is forcing me to rebook and pay for a rent 4x higher. shame,912320923776233474,0.0
2017-09-25 07:19:49-07:00,BHB6264LIFE,2017-09-25 07:19:49-07:00,Monday,19,103,7,912315430533988352,@AirbnbHelp Then why don't your trust and security teams contact hosts the next day and not almost three weeks late… https://t.co/CmGHdoeYCv,912320739763675136,0.0
2017-09-25 07:11:54-07:00,gillygums,2017-09-25 07:11:54-07:00,Monday,163,617,7,912299450793627648,@AirbnbHelp Yes of course it is. You seem to want to verify every time I make a payment?? I booked last night no pr… https://t.co/jkuwhnZRhv,912318748123594752,9.71666666667
2017-09-25 07:09:27-07:00,wayner,2017-09-25 07:09:27-07:00,Monday,813,1768,7,912312315957129217,"@AirbnbHelp Understood, albeit disappointed with a service I have a lot of affinity for. Looks like you might have… https://t.co/vDCTe0sqt1",912318132051570688,8.73333333333
2017-09-25 07:07:28-07:00,dknemeyer,2017-09-25 07:07:28-07:00,Monday,1435,97,7,912317382160453633,@AirbnbHelp Thanks for the fast responses but I'm going to wait for a future where they can be merged. I don't want to kill one.,912317631495065601,0.0
2017-09-25 07:01:40-07:00,dknemeyer,2017-09-25 07:01:40-07:00,Monday,1435,97,7,912316019129114624,@AirbnbHelp Will you be able to again at some later point - you used to - or is it hopeless forever?,912316172896522241,4.8
2017-09-25 06:59:50-07:00,MGAAV,2017-09-25 06:59:50-07:00,Monday,287,76,6,912315187528691712,@AirbnbHelp You've got it,912315713746071552,0.0
2017-09-25 06:58:32-07:00,dknemeyer,2017-09-25 06:58:32-07:00,Monday,1435,97,6,,"@AirbnbHelp Can you still do account merges? I'd like to preserve my whole history, not delete half of it.",912315383209693184,2.51666666667
2017-09-25 06:47:04-07:00,M_Steeples,2017-09-25 06:47:04-07:00,Monday,3849,3784,6,912307706819735552,@AirbnbHelp Hi - I've written a review of the guests and also a message to your firm directly in the same section.,912312499135029248,23.5333333333
2017-09-25 06:44:07-07:00,MGAAV,2017-09-25 06:44:07-07:00,Monday,287,76,6,907641202136170496,"@AirbnbHelp Hello airbnb, I want to sent an email with a case number but I dunno where to email to.",912311755853959169,13.6333333333
2017-09-25 06:36:17-07:00,BHB6264LIFE,2017-09-25 06:36:17-07:00,Monday,19,103,6,912304950025375744,@AirbnbHelp Yr escalation resolution to a very serious matter is borderline negligent of hosts safety & security. I… https://t.co/Malb2DrZbD,912309786221219841,23.2666666667
2017-09-25 06:35:35-07:00,wayner,2017-09-25 06:35:35-07:00,Monday,813,1768,6,912308199654608896,"@AirbnbHelp Thanks, can you share timing as I need to book a hotel if this isn't resolved this am",912309610664542214,10.75
2017-09-25 06:31:40-07:00,ElbowSurfshirt,2017-09-25 06:31:40-07:00,Monday,7,2,6,912307791330729986,@AirbnbHelp How do we pay for accommodation when travelling? App for travellers that those on the move can not upda… https://t.co/yOfu0pWpOv,912308622390173696,10.7166666667
2017-09-25 06:29:20-07:00,ElbowSurfshirt,2017-09-25 06:29:20-07:00,Monday,7,2,6,912307791330729986,@AirbnbHelp I am travelling at the moment so lugging a desktop around is not really convenient.,912308038769496064,0.0
2017-09-25 06:23:18-07:00,ElbowSurfshirt,2017-09-25 06:23:18-07:00,Monday,7,2,6,,Any idea how to update your CC details on the @Airbnb app? Or website? Can't see anything. @AirbnbHelp,912306518569218048,5.05
2017-09-25 06:12:26-07:00,Tonytooons,2017-09-25 06:12:26-07:00,Monday,6,20,6,,"@AirbnbHelp hello, waiting for payment for 10 days now, this booking has no status , seems strange to me,number HMD58AE3JB 16/19 sept, thank",912303783572496385,25.1833333333
2017-09-25 06:09:28-07:00,wayner,2017-09-25 06:09:28-07:00,Monday,813,1768,6,,@AirbnbHelp I tried to update my airbnb account & credit card and had it suspended without explanation. How can I resolve?,912303037644816384,20.5166666667
2017-09-25 05:49:35-07:00,yingzhang,2017-09-25 05:49:35-07:00,Monday,12,4,5,885368858458107905,"@AirbnbHelp Yeah, phone line restored, but still some of the worst, most horrible customer service reps EVER.",912298035169726464,4.98333333333
2017-09-25 05:48:55-07:00,BHB6264LIFE,2017-09-25 05:48:55-07:00,Monday,19,103,5,912291163549454341,@AirbnbHelp Your trust and security team don't bother contacting the customer and then they don't bother escalating… https://t.co/tVF9wB1IYf,912297866760036352,28.15
2017-09-25 05:21:34-07:00,gillygums,2017-09-25 05:21:34-07:00,Monday,163,617,5,912079944125177856,@AirbnbHelp I have already verified both my cards... I'm going to press with this. Clearly data mining and selling people's data on,912290983383007233,0.0
2017-09-25 05:21:05-07:00,gillygums,2017-09-25 05:21:05-07:00,Monday,163,617,5,912079944125177856,@AirbnbHelp That's a joke right now you are blocking my cards!!! I just phoned up for helpline no clue how to help… https://t.co/w1F0joYwQ6,912290859533635586,34.1333333333
2017-09-25 05:16:22-07:00,Adam_Turner1990,2017-09-25 05:16:22-07:00,Monday,618,539,5,912288428955402240,@AirbnbHelp They've supppseably been following up for the past two weeks. I'll be 63 by the time you resolve this issue.,912289675066449920,0.0
2017-09-25 05:13:36-07:00,WaithiraKamau2,2017-09-25 05:13:36-07:00,Monday,0,22,5,,@AirbnbHelp Thank you so much for quick reply. Truly grateful..let me read the message.😊,912288978241556480,0.0
2017-09-25 05:12:31-07:00,lala_doyle,2017-09-25 05:12:31-07:00,Monday,24,127,5,912209718722121728,@AirbnbHelp @joanna_haddock What about when I’ve been waiting for a while month for a refund?,912288703510384640,0.0
2017-09-25 05:06:55-07:00,m777777w,2017-09-25 05:06:55-07:00,Monday,60,336,5,,RT @AirbnbHelp: We also encourage local hosts in CMDX to list their spaces thru the program to help neighbors in need. 2/2 https://t.co/r11…,912287294853394435,0.0
2017-09-25 05:06:05-07:00,WillowLymeInfo,2017-09-25 05:06:05-07:00,Monday,259,52,5,912284874366693377,@AirbnbHelp Thank you. Can you tell me why you have no contact details available?,912287085507301376,0.0
2017-09-25 04:58:22-07:00,WaithiraKamau2,2017-09-25 04:58:22-07:00,Monday,0,22,4,,@AirbnbHelp I cancelled booking on 19th June 2017 and it was noted that the money was refunded by host but no money in my account. Check DM,912285143469084677,10.2
2017-09-25 04:24:25-07:00,Adam_Turner1990,2017-09-25 04:24:25-07:00,Monday,618,539,4,912258481130033152,@AirbnbHelp I've been verified about 30 times in the last week. Please stop sending me automated responses. Is anyo… https://t.co/kHHYBFHLou,912276602062606336,47.1333333333
2017-09-25 03:56:04-07:00,kinacoken,2017-09-25 03:56:04-07:00,Monday,87,61,3,,"@Airbnb @AirbnbHelp when booking on behalf of someone using a business acc, do reviews get applied to the traveller's acc or the booker's?",912269467140476929,30.0333333333
2017-09-25 03:34:19-07:00,soloperairbnb,2017-09-25 03:34:19-07:00,Monday,0,1,3,912263385252851712,"@Airbnb @AirbnbHelp @Airbnb_uk @AirbnbEng still no calls from you. you own me €161, plus accommodation. I want my money.",912263991262576640,0.0
2017-09-25 03:33:19-07:00,soloperairbnb,2017-09-25 03:33:19-07:00,Monday,0,1,3,912263385252851712,@Airbnb @AirbnbHelp @Airbnb_uk @AirbnbEng because there is no way to find another place to stay in Cesena. And you… https://t.co/bZGFLBGRI6,912263742750121984,0.0
2017-09-25 03:31:54-07:00,soloperairbnb,2017-09-25 03:31:54-07:00,Monday,0,1,3,912262860536975360,"@Airbnb @AirbnbHelp @Airbnb_uk @AirbnbEng Now: who will pay for the train and the festival ticket, a ticket I canno… https://t.co/na5HwXdqoy",912263385252851712,0.0
2017-09-25 03:29:49-07:00,soloperairbnb,2017-09-25 03:29:49-07:00,Monday,0,1,3,912262129125920769,"@Airbnb @AirbnbHelp @Airbnb_uk @AirbnbEng he cancelled via whatsapp, and only because I asked once again if everyth… https://t.co/wv7DoCFBTc",912262860536975360,0.0
2017-09-25 03:26:55-07:00,soloperairbnb,2017-09-25 03:26:55-07:00,Monday,0,1,3,912261536999264257,"@Airbnb @AirbnbHelp @Airbnb_uk @AirbnbEng The room is confirmed, the bill paid. yesterday I re-contact the host, wh… https://t.co/lLImAkIGQ3",912262129125920769,0.0
2017-09-25 03:24:34-07:00,soloperairbnb,2017-09-25 03:24:34-07:00,Monday,0,1,3,,@Airbnb @AirbnbHelp @Airbnb_uk @AirbnbEng and other: here's my story. I book a room on the 16th of july for the 28/09-02-10 period.,912261536999264257,0.0
2017-09-25 03:24:02-07:00,JacobCasselden,2017-09-25 03:24:02-07:00,Monday,466,143,3,912258303039766528,@AirbnbHelp @Airbnb_uk Unlocked (I think). They have confirmed they've our ring but refused to send it. 'Pick it up… https://t.co/9fhqSs871k,912261403544883201,0.0
2017-09-25 03:23:02-07:00,soloperairbnb,2017-09-25 03:23:02-07:00,Monday,0,1,3,912260829227122688,@AirbnbHelp it doesn't seem to happen...,912261152222187520,0.0
2017-09-25 03:22:57-07:00,JacobCasselden,2017-09-25 03:22:57-07:00,Monday,466,143,3,912258303039766528,@AirbnbHelp @Airbnb_uk Just done! Thanks so much! @Airbnb_uk @AirbnbHelp can you see this? Can't believe this is ha… https://t.co/9wJuPZW8cz,912261130172628992,21.15
2017-09-25 03:22:33-07:00,mzendle,2017-09-25 03:22:33-07:00,Monday,1249,543,3,912260556341510144,@JacobCasselden @AirbnbHelp @Airbnb_uk What is the written reason they've given you? Can you submit a complaint thr… https://t.co/r05xLXtxxg,912261030788698112,0.0
2017-09-25 03:20:14-07:00,mzendle,2017-09-25 03:20:14-07:00,Monday,1249,543,3,912258303039766528,@JacobCasselden @AirbnbHelp @Airbnb_uk What?!!! Why?! Jacob if your profile is locked AirBnB won't be able to see it.,912260447037947904,0.0
2017-09-25 03:18:45-07:00,soloperairbnb,2017-09-25 03:18:45-07:00,Monday,0,1,3,,@AirbnbHelp which god should I pray to have the italian customer service call me back?,912260073556267008,3.0
2017-09-25 03:03:52-07:00,urbrataleks,2017-09-25 03:03:52-07:00,Monday,643,327,3,,"Hi @AirbnbHelp @Airbnb i have dm. One your listing is dubious, quite inconvenient.",912256329275731969,13.4666666667
2017-09-25 02:42:51-07:00,Matteosterry,2017-09-25 02:42:51-07:00,Monday,155,230,2,912250784494080000,@AirbnbHelp Already done! Thankyou.,912251041055481856,9.6
2017-09-25 02:36:54-07:00,airbnb_fr,2017-09-25 02:36:54-07:00,Monday,21417,2731,2,911235963854229510,@HotesMaroc Bonjour ! Nous pouvons voir que nos collègues de @AirbnbHelp ont déjà pu vous aider à ce sujet. 1/2,912249541772087296,0.0
2017-09-25 02:20:11-07:00,jckcrll,2017-09-25 02:20:11-07:00,Monday,420,443,2,,"@AirbnbHelp my account is locked and i cant access any of your website, not even the help centre. been waiting for hours now. plz help??",912245336332230656,4.91666666667
2017-09-25 02:11:31-07:00,qnoy2k,2017-09-25 02:11:31-07:00,Monday,18387,1145,2,,@AirbnbHelp hi i need to cancel a booking as I dont feel comfortable with the guest and he requested things that are not in the listings.,912243153763164160,0.0
2017-09-25 01:33:06-07:00,UkUncorked,2017-09-25 01:33:06-07:00,Monday,26,181,1,,@AirbnbHelp I have tried making another case but the system won't let me. Please contact me asap,912233487687614465,0.0
2017-09-25 01:32:17-07:00,UkUncorked,2017-09-25 01:32:17-07:00,Monday,26,181,1,,@AirbnbHelp I need someone to telephone me asap as I am not willing to spend the hours on the phone adding more costs and my time.,912233280459673600,0.0
2017-09-25 01:31:12-07:00,UkUncorked,2017-09-25 01:31:12-07:00,Monday,26,181,1,,@AirbnbHelp I have had very expensive phone bills through having to sort out issues in Italy and London with Airbnb hosts. Help ASAP,912233009608298496,9.66666666667
2017-09-25 01:20:54-07:00,lucindacwalker,2017-09-25 01:20:54-07:00,Monday,195,2190,1,912227968327528448,@AirbnbHelp @bchesky - please tell us why no procedure in place for dealing with sexual assault committed by Host - thanks.,912230417402662912,0.0
2017-09-25 00:29:36-07:00,lucindacwalker,2017-09-25 00:29:36-07:00,Monday,195,2190,0,912206542971260929,"@AirbnbHelp Nope I've already been dealing w/ your advisors who have told me no, I want @bchesky to tell me why the… https://t.co/DQP9Iwxh5J",912217507422928896,41.5666666667
2017-09-25 00:15:33-07:00,crystalchess3,2017-09-25 00:15:33-07:00,Monday,219,266,0,,@AirbnbHelp I sent a DM with a problem we're having please assist!,912213972501147649,18.3166666667
2017-09-24 23:16:09-07:00,HeidiJABrS,2017-09-24 23:16:09-07:00,Sunday,13,26,23,911682322218586112,@AirbnbHelp Still no reply. Still no resolution. How much longer is this going to go on?,912199022189977601,66.2166666667
2017-09-24 22:55:33-07:00,Prakash280809,2017-09-24 22:55:33-07:00,Sunday,129,629,22,,"@AirbnbHelp hello team, I request your kind help for one of my bookings. Many thanks",912193836948115458,35.15
2017-09-24 22:50:40-07:00,ChadGoodman,2017-09-24 22:50:40-07:00,Sunday,189,445,22,,Tbh this should have been fixed that day... @AirbnbHelp @bchesky https://t.co/WKwncSxhGH,912192609937969153,0.0
2017-09-24 22:35:41-07:00,Bonafide_Nata,2017-09-24 22:35:41-07:00,Sunday,3207,2673,22,,@AirbnbHelp still waiting for someone to get back to me,912188840445665280,0.0
2017-09-24 22:31:44-07:00,TodraPayne,2017-09-24 22:31:44-07:00,Sunday,1167,1203,22,,@AirbnbHelp Waiting on helpline FOREVER with an emergency. Is there anyone to pick up?,912187844604473344,15.5833333333
2017-09-24 22:27:14-07:00,Bonafide_Nata,2017-09-24 22:27:14-07:00,Sunday,3207,2673,22,,@AirbnbHelp i've been on hold for 24 minutes guys https://t.co/xQAXU79t1S,912186713111490560,16.2833333333
2017-09-24 21:55:52-07:00,esther_delrey,2017-09-24 21:55:52-07:00,Sunday,273,82,21,,"@AirbnbHelp Hi! Do I get charged for the security deposit when I book? Example: room is 100$, security 200$, do i get charged 100$ or 300$?",912178819955593216,29.9166666667
2017-09-24 21:50:58-07:00,letidmiranda,2017-09-24 21:50:58-07:00,Sunday,1986,768,21,912176843041771520,@AirbnbHelp 👍🏽👍🏽👍🏽,912177583835430912,0.0
2017-09-24 21:40:12-07:00,letidmiranda,2017-09-24 21:40:12-07:00,Sunday,1986,768,21,912173140293365760,@AirbnbHelp THANK YOU!,912174878127620096,7.81666666667
2017-09-24 21:22:51-07:00,alishainthebiz,2017-09-24 21:22:51-07:00,Sunday,2309,470,21,911972131835170816,@AirbnbHelp Is there anyway to offer free shelter to those from Puerto Rico on the mainland or elsewhere on the isl… https://t.co/11w6MZ48HO,912170511706320896,56.4
2017-09-24 21:07:37-07:00,elephanthound,2017-09-24 21:07:37-07:00,Sunday,16,217,21,912085556070191104,@iamkwame @Airbnb @bchesky @AirbnbHelp Couldn't agree more!It's even worse as a host-they really seem to not care!U… https://t.co/nVeuoPLY9p,912166676996804608,14.0833333333
2017-09-24 20:24:11-07:00,gemss,2017-09-24 20:24:11-07:00,Sunday,1119,2044,20,912155420155895808,"@AirbnbHelp I am, yes. I went to the app and Accepted there and is now working on Chrome. Was definitely a loop tho… https://t.co/B0zf38ETRJ",912155747047292928,7.51666666667
2017-09-24 20:16:16-07:00,gemss,2017-09-24 20:16:16-07:00,Sunday,1119,2044,20,,"@AirbnbHelp Hi, I'm trying to agree to your new TOS, but it keeps thinking I'm hitting ""disagree"" and I'm stuck in a loop. Can you help?",912153754983530496,6.61666666667
2017-09-24 19:55:15-07:00,mike_begg,2017-09-24 19:55:15-07:00,Sunday,10,34,19,912145561968668672,@AirbnbHelp Just did,912148463978196993,12.55
2017-09-24 19:53:50-07:00,aasimzkhan,2017-09-24 19:53:50-07:00,Sunday,1594,1253,19,912147808337170432,@AirbnbHelp Just did,912148107449782277,0.0
2017-09-24 19:51:47-07:00,BrendonMerkley,2017-09-24 19:51:47-07:00,Sunday,3,2,19,911791221902839808,@AirbnbHelp I would like more than his awareness. I would like a resolution that compensates for the misrepresentations.,912147592389181441,9.46666666667
2017-09-24 19:48:33-07:00,stephankrx,2017-09-24 19:48:33-07:00,Sunday,181,340,19,910394207927377920,@AirbnbHelp 2/2 reprimand letter advising not to cancel. You didn't show much care about it and our mutual client can't reach you either.,912146779843436544,0.0
2017-09-24 19:47:32-07:00,stephankrx,2017-09-24 19:47:32-07:00,Sunday,181,340,19,910394207927377920,@AirbnbHelp 1/2 How are you reaching out to hosts? Because I had to cancel a reservation because of terrible damage… https://t.co/XxT6yyCuVf,912146524435496960,33.1833333333
2017-09-24 19:20:31-07:00,ACJacob,2017-09-24 19:20:31-07:00,Sunday,93,470,19,,"@Airbnb @AirbnbHelp In light of possible volcano eruption in Bali, can I get a full refund on cancelling my stay? Don't feel safe travelling",912139724596191232,17.2666666667
2017-09-24 17:59:20-07:00,AirbnbHelp,2017-09-24 17:59:20-07:00,Sunday,50455,6005,17,912110288882634755,"@liztemkin Hi Liz, in some circumstances a guest can leave a review for a canceled reservation. DM us @AirbnbHelp for more info. Thank you.",912119294942687232,0.0
2017-09-24 17:23:33-07:00,liztemkin,2017-09-24 17:23:33-07:00,Sunday,276,204,17,,@AirbnbHelp I'm a Superhost and I'm on the phone w/support. Why can a guest review me when the reservation was cancelled & he didn't stay?😡,912110288882634755,35.7833333333
2017-09-24 17:17:30-07:00,gwandja,2017-09-24 17:17:30-07:00,Sunday,37,151,17,,"@AirbnbHelp looking for some advice. thinking about buying condo in vegas and rent it out on airbnb, but i live on east coast. realisitic?",912108765046087680,28.0833333333
2017-09-24 16:47:54-07:00,brazzyG,2017-09-24 16:47:54-07:00,Sunday,685,82,16,,@AirbnbHelp messaged support on the app over two days ago.. still no reply even after messaging another time yesterday..,912101315743965184,7.6
2017-09-24 15:45:16-07:00,iamkwame,2017-09-24 15:45:16-07:00,Sunday,405,363,15,,Can't believe I'm saying this but @Airbnb customer support is beyond appalling. Really disappointed @bchesky @AirbnbHelp,912085556070191104,2.33333333333
2017-09-24 15:34:23-07:00,michelejmartin,2017-09-24 15:34:23-07:00,Sunday,1566,1423,15,,"Hey @AirbnbHelp - I've had 3 vile filthy flats in London that I've been forced to clean in order to make hygienic, despite cleaning fees!wtf",912082816715952129,2.46666666667
2017-09-24 15:32:55-07:00,girassoisemjunh,2017-09-24 15:32:55-07:00,Sunday,377,234,15,910913600637865984,"@AirbnbHelp Hi, I sent you a DM. I just want to make sure that my case manager understands my concern because based… https://t.co/X3nnGO37nR",912082447684300802,9.76666666667
2017-09-24 15:25:06-07:00,BigSpringSpirit,2017-09-24 15:25:06-07:00,Sunday,558,37,15,,".@AirbnbHelp trying to publish a listing and am caught in a loop between the ""Get ready for Guests"" page, and the ""your local laws/tax page""",912080476982136838,8.46666666667
2017-09-24 15:23:08-07:00,k_getchell,2017-09-24 15:23:08-07:00,Sunday,150,236,15,912079653380206592,@AirbnbHelp But I don’t want you to convert as my card offers multiple currencies. How do I disable currency conversion?,912079984440815621,0.0
2017-09-24 15:17:57-07:00,k_getchell,2017-09-24 15:17:57-07:00,Sunday,150,236,15,,@AirbnbHelp how do I pay in local currency without you converting to my ‘home’ currency as that isn’t the currency of my credit card?,912078681102852098,3.86666666667
2017-09-24 15:09:49-07:00,gillygums,2017-09-24 15:09:49-07:00,Sunday,163,617,15,912071970602266629,@AirbnbHelp Already did I have even taken footage ... really waste of time and you just cost one of your hosts £1800 I'm sure he is happy 👌,912076631082242048,13.15
2017-09-24 14:32:45-07:00,NadSings,2017-09-24 14:32:45-07:00,Sunday,1777,986,14,,Wow @AirbnbHelp your message based support never answer the question I ask,912067303671521285,9.58333333333
2017-09-24 14:19:02-07:00,KirstenDrysdale,2017-09-24 14:19:02-07:00,Sunday,5657,1485,14,912061441527762944,@AirbnbHelp Thank you - have sent a DM,912063852614901760,0.0
2017-09-24 14:07:53-07:00,katejlovell,2017-09-24 14:07:53-07:00,Sunday,1637,2497,14,,"Emailed @AirbnbHelp for support on Thursday...now Sunday, still no response. Been mistreated by a host, made compla… https://t.co/UEYjHfmdhe",912061047057547265,2.73333333333
2017-09-24 13:38:25-07:00,Drichmain,2017-09-24 13:38:25-07:00,Sunday,6,23,13,,@Airbnb @AirbnbHelp... I didn't stay the night. Complain to CS... Result: nothing for 3 days. Sitting in my $370...,912053629682667521,0.0
2017-09-24 13:36:54-07:00,Drichmain,2017-09-24 13:36:54-07:00,Sunday,6,23,13,,"@airbnb @AirbnbHelp First Airbnb exp summary: host not ready on day of checkin. Negotiate 9pm checkin. Arrive... Roaches, stains, hairs",912053251054407680,3.36666666667
2017-09-24 12:59:26-07:00,sandyperrett,2017-09-24 12:59:26-07:00,Sunday,240,611,12,912038838213718016,@AirbnbHelp Good to know! The more places I stay in the less I enjoy. It seems anyone can put their place for rent… https://t.co/oEQRu78YzH,912043819092365313,19.4166666667
2017-09-24 12:23:35-07:00,MrSlippery24,2017-09-24 12:23:35-07:00,Sunday,41,63,12,,@AirbnbHelp I have a host trying to extort me for money. Please get him to stop.,912034800558657536,7.28333333333
2017-09-24 12:12:17-07:00,CMCervantesBr,2017-09-24 12:12:17-07:00,Sunday,10,179,12,,RT @SomosEspagueti: . @AirbnbHelp activó un programa para apoyar a los damnificados del #Sismo con alojamientos gratuitos https://t.co/xELb…,912031955063050240,0.0
2017-09-24 12:10:18-07:00,El_Juanin,2017-09-24 12:10:18-07:00,Sunday,1128,812,12,,RT @SomosEspagueti: . @AirbnbHelp activó un programa para apoyar a los damnificados del #Sismo con alojamientos gratuitos https://t.co/xELb…,912031457211748354,0.0
2017-09-24 12:07:15-07:00,ashc2e9,2017-09-24 12:07:15-07:00,Sunday,47,289,12,,"@AirbnbHelp my host has canceled our reservation, but I have not seen a refund. Help! Thanks.",912030690337787904,1.76666666667
2017-09-24 12:03:40-07:00,je_anette,2017-09-24 12:03:40-07:00,Sunday,282,811,12,,RT @SomosEspagueti: . @AirbnbHelp activó un programa para apoyar a los damnificados del #Sismo con alojamientos gratuitos https://t.co/xELb…,912029786326827008,0.0
2017-09-24 12:03:09-07:00,Tengounpapalote,2017-09-24 12:03:09-07:00,Sunday,242,460,12,,RT @SomosEspagueti: . @AirbnbHelp activó un programa para apoyar a los damnificados del #Sismo con alojamientos gratuitos https://t.co/xELb…,912029658014736384,0.0
2017-09-24 12:02:18-07:00,905Lauren,2017-09-24 12:02:18-07:00,Sunday,41,212,12,,@AirbnbHelp hi! I can't login to my account because I forgot my password and my old phone number is stored on my account! Please help,912029443933253632,0.983333333333
2017-09-24 12:00:16-07:00,JoshuaDJ,2017-09-24 12:00:16-07:00,Sunday,1206,2681,12,,RT @SomosEspagueti: . @AirbnbHelp activó un programa para apoyar a los damnificados del #Sismo con alojamientos gratuitos https://t.co/xELb…,912028932278329344,0.0
2017-09-24 12:00:03-07:00,SomosEspagueti,2017-09-24 12:00:03-07:00,Sunday,23549,47,12,,. @AirbnbHelp activó un programa para apoyar a los damnificados del #Sismo con alojamientos gratuitos… https://t.co/26eal74I5Z,912028875365814272,0.0
2017-09-24 11:49:29-07:00,aliceholmesyoga,2017-09-24 11:49:29-07:00,Sunday,2,7,11,,"Rubbish customer service, lost £350. 3 weeks on and still no news despite calling every day. @AirbnbHelp",912026216907116544,1.5
2017-09-24 11:39:54-07:00,Mrs_Carm,2017-09-24 11:39:54-07:00,Sunday,40,98,11,911410319041458177,@AirbnbHelp Thanks v much - we'll do so.,912023805752598528,0.0
2017-09-24 11:38:39-07:00,rudolph_meadows,2017-09-24 11:38:39-07:00,Sunday,37,27,11,,"@AirbnbHelp I've been getting the message ""It is not possible to book this property. Please contact Airbnb Support."" when trying to book.",912023491892965377,2.23333333333
2017-09-24 11:17:41-07:00,RwaysHomestay,2017-09-24 11:17:41-07:00,Sunday,180,163,11,910251820919992325,@AirbnbHelp @bchesky Still awaiting response on all bank charges being passed on to hosts during payouts. Simply unethical.,912018214774870016,0.0
2017-09-24 11:03:51-07:00,sergusia,2017-09-24 11:03:51-07:00,Sunday,1,5,11,,@AirbnbHelp the payment has been hanging in the future payment for over a week now. It usually sends next day. Please help,912014731451486208,4.48333333333
2017-09-24 10:49:54-07:00,MattRomerein,2017-09-24 10:49:54-07:00,Sunday,1,6,10,,Still waiting 30+ days for cancellation refund. @airbnbhelp is this normal?,912011221414670336,6.36666666667
2017-09-24 10:45:10-07:00,ktairyan,2017-09-24 10:45:10-07:00,Sunday,94,70,10,911997493277265920,"@AirbnbHelp Thank you. There were 3 involved - Nick, David and Marquas. Marquas was the last person I was in touch… https://t.co/6tg3sxePbA",912010031884771328,14.35
2017-09-24 10:39:27-07:00,FunFashFab,2017-09-24 10:39:27-07:00,Sunday,2467,4999,10,,RT @AirbnbHelp: Hosts in Puerto Rico can now open their homes to those affected by #HurricaneIrma through our disaster program https://t.co…,912008592726904832,0.0
2017-09-24 09:55:13-07:00,DontBlowItTrump,2017-09-24 09:55:13-07:00,Sunday,5307,4547,9,911996219924369409,@7777MYNAME @Airbnb @AirbnbHelp @EricHolder And how amazing is it Janet Napolitano runs the University of Californi… https://t.co/IVTJKII3Nn,911997459588562949,0.0
2017-09-24 09:53:27-07:00,gelicmonkey,2017-09-24 09:53:27-07:00,Sunday,4849,5100,9,,RT @7777MYNAME: @Airbnb @AirbnbHelp Hiring @EricHolder is a 100% guarantee I would not put a property for rent on Airbnb nor rent one from…,911997014744936448,0.0
2017-09-24 09:52:43-07:00,DontBlowItTrump,2017-09-24 09:52:43-07:00,Sunday,5307,4547,9,,RT @7777MYNAME: @Airbnb @AirbnbHelp Hiring @EricHolder is a 100% guarantee I would not put a property for rent on Airbnb nor rent one from…,911996832468803585,0.0
2017-09-24 09:50:17-07:00,7777MYNAME,2017-09-24 09:50:17-07:00,Sunday,3445,4114,9,,@Airbnb @AirbnbHelp Hiring @EricHolder is a 100% guarantee I would not put a property for rent on Airbnb nor rent o… https://t.co/tByPLsb153,911996219924369409,0.0
2017-09-24 09:34:59-07:00,ktairyan,2017-09-24 09:34:59-07:00,Sunday,94,70,9,,"@AirbnbHelp Another week passed, no word from Airbnb on my open case with Christine. Could u pls ask Marquas to respond to my email ASAP.Thx",911992370408783873,20.3666666667
2017-09-24 09:29:57-07:00,osnapitzchan,2017-09-24 09:29:57-07:00,Sunday,1488,339,9,,"I would like to fill in a complaint about my airbnb host, can I DM or email you about that? @AirbnbHelp",911991103871750144,3.0
2017-09-24 09:06:02-07:00,mariah13x,2017-09-24 09:06:02-07:00,Sunday,1455,1275,9,,"@AirbnbHelp I still haven't received my refund , you said 15 days but it has been almost 2 months ! 😡",911985084118519808,2.3
2017-09-24 08:34:32-07:00,SoniaRomo3,2017-09-24 08:34:32-07:00,Sunday,30,65,8,911975036747157505,"@AirbnbHelp Perfect, thanks! And if a listing says they provide essentials but don't, what should we do?",911977155738906624,5.8
2017-09-24 08:22:21-07:00,SoniaRomo3,2017-09-24 08:22:21-07:00,Sunday,30,65,8,,@AirbnbHelp are all rental properties supposed to have toilet paper and towels for the # of guests in the listing? @dlramos012,911974089836892161,3.76666666667
2017-09-24 08:09:00-07:00,alishainthebiz,2017-09-24 08:09:00-07:00,Sunday,2309,470,8,911759138576912385,@AirbnbHelp It's all been taken care of thanks so much for the quick responses!,911970729440239616,5.56666666667
2017-09-24 07:50:09-07:00,JenaSteinbach,2017-09-24 07:50:09-07:00,Sunday,577,414,7,,ARE YOU KIDDING ME. @airbnbhelp https://t.co/P190dgLTng,911965988534521861,0.0
2017-09-24 07:49:22-07:00,JenaSteinbach,2017-09-24 07:49:22-07:00,Sunday,577,414,7,,@airbnbhelp I have been using Airbnb since its inception. The CC authorization failed and now you suspended my acct… https://t.co/WiwAv6qGhG,911965789250625538,7.48333333333
2017-09-24 07:32:03-07:00,clintonlackwel1,2017-09-24 07:32:03-07:00,Sunday,15,223,7,911258634398691328,@Andy5000 @Airbnb @AirbnbHelp @Briana_Lee_xx Well I'm at church I will pray for her she's so beautiful 😍 and tanlented ttyl,911961431687430144,0.0
2017-09-24 07:30:53-07:00,clintonlackwel1,2017-09-24 07:30:53-07:00,Sunday,15,223,7,911258634398691328,@Andy5000 @Airbnb @AirbnbHelp @Briana_Lee_xx Who is holding BrainaLee's money her model agent,911961136609861636,0.0
2017-09-24 07:19:47-07:00,floraclo,2017-09-24 07:19:47-07:00,Sunday,22,49,7,911957330601930753,"@AirbnbHelp Thanks, it is exactly what I was looking for... ;-)",911958344746676230,1.53333333333
2017-09-24 07:09:08-07:00,floraclo,2017-09-24 07:09:08-07:00,Sunday,22,49,7,,"@AirbnbHelp Hi, I just want to know if clients from Québec are charge right now for taxes?",911955664586469377,6.61666666667
2017-09-24 06:52:21-07:00,bradmeacham,2017-09-24 06:52:21-07:00,Sunday,430,406,6,911816557692702721,@AirbnbHelp Done! Thanks for taking into consideration.,911951441392058368,0.0
2017-09-24 06:51:07-07:00,Mirgeenjam,2017-09-24 06:51:07-07:00,Sunday,339,236,6,,@AirbnbHelp hi! After accepting the new terms I keep getting this. Help? https://t.co/UNOLx6A27J,911951132217479169,1.56666666667
2017-09-24 06:43:33-07:00,radebo,2017-09-24 06:43:33-07:00,Sunday,1376,2461,6,,@AirbnbHelp I am trying to cancel a reservation for emergency issues and the website will not allow me. Can you assist me?,911949227181301760,4.01666666667
2017-09-24 06:18:54-07:00,jowensburg,2017-09-24 06:18:54-07:00,Sunday,62,87,6,911942099544756225,@AirbnbHelp We just wanted to recommend rooms with a price of 3000 yen per night because it’s better than the cheap… https://t.co/sagAlmoKJh,911943022564085765,1.58333333333
2017-09-24 05:45:48-07:00,JKSCN,2017-09-24 05:45:48-07:00,Sunday,1108,3014,5,,RT @AirbnbHelp: We also encourage local hosts in CMDX to list their spaces thru the program to help neighbors in need. 2/2 https://t.co/r11…,911934695298015232,0.0
2017-09-24 05:42:06-07:00,firth_face,2017-09-24 05:42:06-07:00,Sunday,221,470,5,,Still waiting to hear back RE a serious complaint @Airbnb_uk @AirbnbHelp letter sent over two weeks ago #PoorCustomerService,911933763990548480,3.3
2017-09-24 04:51:48-07:00,RobbinsNadine,2017-09-24 04:51:48-07:00,Sunday,585,1068,4,911920833211375616,@AirbnbHelp I'm a host not a traveler,911921102137552896,0.0
2017-09-24 04:50:43-07:00,RobbinsNadine,2017-09-24 04:50:43-07:00,Sunday,585,1068,4,,@AirbnbHelp I'm trying to cancel a reservation but neither the app or the desktop will let me do it.,911920833211375616,14.05
2017-09-24 03:57:42-07:00,acarabott,2017-09-24 03:57:42-07:00,Sunday,1008,1529,3,911907362231013377,"@AirbnbHelp Cheers, much appreciated.",911907487493890048,0.0
2017-09-24 03:52:26-07:00,acarabott,2017-09-24 03:52:26-07:00,Sunday,1008,1529,3,911873280495296512,@AirbnbHelp Can I get confirmation of this via Airbnb message / e-mail? Ideally with case number?,911906161892392960,4.76666666667
2017-09-24 03:27:23-07:00,cal_thornhill,2017-09-24 03:27:23-07:00,Sunday,11918,6270,3,,hi @AirbnbHelp - every time I go to confirm and pay I get this message. Any idea why please? https://t.co/uCOmIh8u2H,911899859581640704,7.91666666667
2017-09-24 02:58:55-07:00,abi_raditya,2017-09-24 02:58:55-07:00,Sunday,143,80,2,739238084475256832,"@FeckinLemons @AirbnbHelp how long it take for your paypal verification airbnb payout ? cause mine stil pending too, its been 24H",911892697241198592,8.68333333333
2017-09-24 02:50:52-07:00,ronjanola,2017-09-24 02:50:52-07:00,Sunday,23,34,2,,"@AirbnbHelp Tried 'split payment' feature but host gave the room to someone else citing that there was a ""problem with payment"". What gives?",911890672008912896,3.31666666667
2017-09-24 01:58:29-07:00,ilaldana,2017-09-24 01:58:29-07:00,Sunday,67,105,1,,@AirbnbHelp can I get the verification of my account expedited plsssss thank,911877488854278144,2.68333333333
2017-09-24 01:28:39-07:00,acarabott,2017-09-24 01:28:39-07:00,Sunday,1008,1529,1,,Hey @Airbnb_uk @airbnb @AirbnbHelp I have been waiting 17 days to hear from your Trust and Safety department. This normal or am I special?,911869979066331136,13.1166666667
2017-09-24 01:23:52-07:00,FitzyTheFourth,2017-09-24 01:23:52-07:00,Sunday,17,55,1,,Thanks for solving my problem @AirbnbHelp. Shout out to Michelle H from customer experience for being so efficient.,911868777507246080,4.83333333333
2017-09-24 00:35:31-07:00,thelullaby99,2017-09-24 00:35:31-07:00,Sunday,14,75,0,911854408815824896,@AirbnbHelp Thank you for the speedy help😘,911856608514211840,8.11666666667
2017-09-24 00:20:55-07:00,thelullaby99,2017-09-24 00:20:55-07:00,Sunday,14,75,0,911851709827252224,@AirbnbHelp Uh suuuure,911852932940709888,5.86666666667
2017-09-24 00:08:12-07:00,thelullaby99,2017-09-24 00:08:12-07:00,Sunday,14,75,0,911848003799015424,@AirbnbHelp Also when I booked it clearly showed Indonesia Rupiah. Injust tried bookig again and yes I'm being show… https://t.co/nden8UVded,911849734792396800,0.0
2017-09-24 00:04:42-07:00,thelullaby99,2017-09-24 00:04:42-07:00,Sunday,14,75,0,911848003799015424,"@AirbnbHelp Doesn't help! I live in Indonesi w/ Indonesian cc booking Indonesian listing, yet being charged in Japa… https://t.co/MRMscXHBDj",911848853434806272,5.26666666667
2017-09-23 23:59:40-07:00,MeganRedwood91,2017-09-23 23:59:40-07:00,Saturday,97,129,23,911712071770939393,"@AirbnbHelp It's ok, he's been great other than that, just reluctant to let us use it even though he said before ar… https://t.co/MOpMz0La9U",911847585123577857,4.48333333333
2017-09-23 23:44:38-07:00,thelullaby99,2017-09-23 23:44:38-07:00,Saturday,14,75,23,,@AirbnbHelp why the hell is this allowed? I feel so cheated and I'd like some reimbursement for the difference (4),911843803513753602,16.7
2017-09-23 23:43:53-07:00,thelullaby99,2017-09-23 23:43:53-07:00,Saturday,14,75,23,,"@AirbnbHelp so you convert IDR to JPY and that charge me with that, and it ends up costing me (3)",911843615298674689,0.0
2017-09-23 23:43:11-07:00,thelullaby99,2017-09-23 23:43:11-07:00,Saturday,14,75,23,,"@AirbnbHelp I booked under IDR and paid with Indonesian cc, yet my statement is in JPY (2)",911843437879554049,0.0
2017-09-23 23:42:31-07:00,thelullaby99,2017-09-23 23:42:31-07:00,Saturday,14,75,23,,@AirbnbHelp yo why am I being charged in currency other than the listing? (1),911843269037907968,0.0
2017-09-23 23:05:17-07:00,Touchse,2017-09-23 23:05:17-07:00,Saturday,3652,4653,23,911830663380291584,"@AirbnbHelp I will, thank you. Problem is that we are coming all the way from Finland, thus, we need to change plan… https://t.co/y1TU2H1ib2",911833900355395585,2.98333333333
2017-09-23 22:28:15-07:00,TheGoJaredGo,2017-09-23 22:28:15-07:00,Saturday,372,1001,22,,Literally staying in the absolute worst @Airbnb @AirbnbHelp here in LA. People like this should be allowed to host! Any help?,911824579470884864,23.1833333333
2017-09-23 22:16:08-07:00,savine_smeenk,2017-09-23 22:16:08-07:00,Saturday,66,141,22,910419644296593408,"@AirbnbHelp Thanks so much, all fixed and even receive a gift - super @AirbnbHelp",911821531914924034,14.2666666667
2017-09-23 22:02:48-07:00,ants124,2017-09-23 22:02:48-07:00,Saturday,18,51,22,,"@AirbnbHelp Hi, I went to make a reservation for this week + you've taken my money but not made the booking! How can we resolve urgently?",911818173724291073,24.4166666667
2017-09-23 21:54:42-07:00,yuchencom,2017-09-23 21:54:42-07:00,Saturday,52,697,21,910552041281413121,@bchesky @AirbnbHelp Still no one replies to me,911816135548354561,11.8333333333
2017-09-23 21:36:59-07:00,keepinithuman,2017-09-23 21:36:59-07:00,Saturday,71,110,21,911807241665351680,@AirbnbHelp Done!,911811677963857921,0.0
2017-09-23 21:14:08-07:00,keepinithuman,2017-09-23 21:14:08-07:00,Saturday,71,110,21,,@AirbnbHelp - Hello! We have guests staying at our home now. They are not responding. They are violating rules and causing damage. Help!,911805926281240577,5.21666666667
2017-09-23 20:40:45-07:00,_mellifluus,2017-09-23 20:40:45-07:00,Saturday,56,47,20,,"RT @AirbnbHelp: @143Yami Hi there, those displaced by the earthquake can locate hosts opening their homes through our disaster tool here: h…",911797526583549953,0.0
2017-09-23 20:19:34-07:00,nine_u,2017-09-23 20:19:34-07:00,Saturday,840,483,20,911784688322150400,@Airbnb @AirbnbHelp @AHSFX TFW you get an airbnb to see Solange and get scammed,911792194096218113,0.0
2017-09-23 19:52:58-07:00,WDIVATULLALUANA,2017-09-23 19:52:58-07:00,Saturday,7109,55,19,,RT @WDIVATULLALUANA: @NandoPax @AirbnbHelp QUE ABSURDO FERNANDO.ABRA UM B.O CONTRA O APLICATIVO AÍ NO RIO MESMO! GALERA COMPARTILHEM E SE C…,911785503489445888,0.0
2017-09-23 19:52:53-07:00,WDIVATULLALUANA,2017-09-23 19:52:53-07:00,Saturday,7109,55,19,911197250914746368,@NandoPax @AirbnbHelp QUE ABSURDO FERNANDO.ABRA UM B.O CONTRA O APLICATIVO AÍ NO RIO MESMO! GALERA COMPARTILHEM E S… https://t.co/C9ZD2rca9K,911785479091163141,0.0
2017-09-23 19:52:43-07:00,WDIVATULLALUANA,2017-09-23 19:52:43-07:00,Saturday,7109,55,19,,RT @NandoPax: @AirbnbHelp Estou na delegacia pois isso é caso de polícia,911785437391392769,0.0
2017-09-23 19:49:44-07:00,nine_u,2017-09-23 19:49:44-07:00,Saturday,840,483,19,911783752656760832,"@Airbnb @AirbnbHelp Hi Ryan Murphy, we have your next season. @AHSFX: AirBnb",911784688322150400,0.0
2017-09-23 19:46:01-07:00,nine_u,2017-09-23 19:46:01-07:00,Saturday,840,483,19,911777928219828224,@Airbnb @AirbnbHelp Update: We had to call a 24 hr locksmith to get our bag and he's been way more helpful than anyone else today,911783752656760832,13.9
2017-09-23 19:39:34-07:00,clevergrrly,2017-09-23 19:39:34-07:00,Saturday,2269,3290,19,,RT @AirbnbHelp: We also encourage local hosts in CMDX to list their spaces thru the program to help neighbors in need. 2/2 https://t.co/r11…,911782131906469888,0.0
2017-09-23 19:39:19-07:00,clevergrrly,2017-09-23 19:39:19-07:00,Saturday,2269,3290,19,,RT @AirbnbHelp: We've activated our Disaster Response Program to help those impacted by the earthquake in CDMX find free temporary accommod…,911782067494543360,0.0
2017-09-23 19:22:52-07:00,nine_u,2017-09-23 19:22:52-07:00,Saturday,840,483,19,911771696595533825,@Airbnb @AirbnbHelp Update: we're sitting in the yard wondering how to get our bag that's locked inside #sweetzerbnb,911777928219828224,5.11666666667
2017-09-23 18:58:07-07:00,nine_u,2017-09-23 18:58:07-07:00,Saturday,840,483,18,,Brittany hung up on us @Airbnb @AirbnbHelp https://t.co/TKvjKVJh18,911771696595533825,11.4333333333
2017-09-23 18:05:05-07:00,ohhkrla,2017-09-23 18:05:05-07:00,Saturday,265,609,18,,RT @AirbnbHelp: We've activated our Disaster Response Program to help those impacted by the earthquake in CDMX find free temporary accommod…,911758352891338752,0.0
2017-09-23 18:04:42-07:00,uysahmet,2017-09-23 18:04:42-07:00,Saturday,38,122,18,911747353220087809,"@Airbnb @AirbnbHelp It's Villa Elena in Odessa. Be carefully with booking, if you see this house on airbnb!",911758257877864448,11.9
2017-09-23 17:38:00-07:00,_grammar_,2017-09-23 17:38:00-07:00,Saturday,40369,2,17,911751299082981376,"It appears you, @AirbnbHelp, malformed an update and ought to have said “that and are [here] to help” instead. I ‘hear’ but am ‘here’.",911751536258240512,0.0
2017-09-23 17:36:41-07:00,nine_u,2017-09-23 17:36:41-07:00,Saturday,840,483,17,,"@AirbnbHelp yo, why won't you help us? https://t.co/xeCC7YxSFH",911751206543826945,0.0
2017-09-23 17:35:08-07:00,uysahmet,2017-09-23 17:35:08-07:00,Saturday,38,122,17,911748964050984961,@AirbnbHelp HM5WPT2E34,911750814833741825,0.0
2017-09-23 17:21:23-07:00,uysahmet,2017-09-23 17:21:23-07:00,Saturday,38,122,17,,"@Airbnb allowed to book a house, which is demaged by landslide. https://t.co/kIw3iF4S7n
@AirbnbHelp didn't refund… https://t.co/TfvSFWWM3n",911747353220087809,6.4
2017-09-23 17:19:03-07:00,SnarkySteff,2017-09-23 17:19:03-07:00,Saturday,6224,3123,17,,"So, @AirBNBhelp continues reminding me why I use them: Full refund on cancelling Bali due to level 4 volcano warning. Thanks, AirBNB!",911746766906679296,8.45
2017-09-23 16:49:15-07:00,LoPo999,2017-09-23 16:49:15-07:00,Saturday,246,344,16,911736843279970304,@AirbnbHelp I've sent you a DM! Thanks so much!,911739266216157185,7.96666666667
2017-09-23 16:47:46-07:00,JosuCantu,2017-09-23 16:47:46-07:00,Saturday,558,639,16,,@AirbnbHelp hey dear friends can you help me with something?,911738896823840769,1.05
2017-09-23 16:35:32-07:00,LoPo999,2017-09-23 16:35:32-07:00,Saturday,246,344,16,,@AirbnbHelp how do I go about contacting you for my refund details? My reservation was made unavailable after payment and I need a new one!,911735816879247360,4.08333333333
2017-09-23 16:15:42-07:00,aebrock312,2017-09-23 16:15:42-07:00,Saturday,112,60,16,,@AirbnbHelp how the heck do I actually talk to someone - your website just sends me in circles... #frustrated #crapcustomerservice,911730824306868224,2.21666666667
2017-09-23 16:07:53-07:00,Fabio5v,2017-09-23 16:07:53-07:00,Saturday,100,317,16,911726894210535426,"@AirbnbHelp The thing is that I don't understand why I need to pass through Gmail, it is a waste of time",911728855995559936,9.5
2017-09-23 15:51:24-07:00,gillygums,2017-09-23 15:51:24-07:00,Saturday,163,617,15,911723511089115136,@AirbnbHelp Magic pure air bnb magic. Complete mess,911724707870920705,0.0
2017-09-23 15:51:11-07:00,gillygums,2017-09-23 15:51:11-07:00,Saturday,163,617,15,911723511089115136,@AirbnbHelp For anyone interested all they have done is 'escalate' the issue. Pre booked room paid 4 flight and now… https://t.co/es6GPmIJ4d,911724656616501248,14.25
2017-09-23 15:33:19-07:00,gillygums,2017-09-23 15:33:19-07:00,Saturday,163,617,15,911717930710261760,@AirbnbHelp Just sent it had same problem last time. account got frozen when I tried to update billing address ... I don't why I bother,911720158644891648,13.3166666667
2017-09-23 15:20:50-07:00,gillygums,2017-09-23 15:20:50-07:00,Saturday,163,617,15,911606165074845696,@AirbnbHelp Tried all of it. On every app iPad iPhone ur stupid system stalls on a different page each time. https://t.co/IrdXqATG5F,911717017417392128,3.63333333333
2017-09-23 15:06:22-07:00,DaBiebsta,2017-09-23 15:06:22-07:00,Saturday,120,201,15,,@AirbnbHelp I go on my trip in 2weeks & my host wants me to cancel my reservation because she is unavailable now. Please help!,911713378841722882,2.98333333333
2017-09-23 14:33:05-07:00,MooseSam,2017-09-23 14:33:05-07:00,Saturday,110,256,14,911703910070591490,@Airbnb @AirbnbHelp (Cont) recovering from going 36 hours without sleep between Sunday morning and Monday night and… https://t.co/rzFb5GOjEH,911704999859716096,0.0
2017-09-23 14:28:45-07:00,MooseSam,2017-09-23 14:28:45-07:00,Saturday,110,256,14,,So my final statement this week on @airbnb and @AirbnbHelp is that I am very disappointed about how they handled my situation. I am still,911703910070591490,0.0
2017-09-23 14:27:52-07:00,Adam_Turner1990,2017-09-23 14:27:52-07:00,Saturday,618,539,14,911699449981915136,@AirbnbHelp Not going to hold my breath that you'll sort this out.,911703688057630722,1.6
2017-09-23 14:27:33-07:00,Adam_Turner1990,2017-09-23 14:27:33-07:00,Saturday,618,539,14,911699449981915136,"@AirbnbHelp Well, why can't I book an apartment? Your customer service team on the phone sat otherwise. ..",911703609091530752,0.0
2017-09-23 14:06:05-07:00,chaekit,2017-09-23 14:06:05-07:00,Saturday,243,335,14,,@AirbnbHelp made a reservation but the lost the card associated with it. How can I change it?,911698207268327424,3.58333333333
2017-09-23 14:04:52-07:00,Adam_Turner1990,2017-09-23 14:04:52-07:00,Saturday,618,539,14,,"@AirbnbHelp please help before I go and have a Michael Douglas Falling Down moment. I'm trying to book a flat, not solve the enigma code",911697901205823488,0.0
2017-09-23 13:16:52-07:00,arawaco,2017-09-23 13:16:52-07:00,Saturday,1522,967,13,911684603034898433,"@AirbnbHelp of course,. you have a DM. thank you in advance",911685818963636224,0.0
2017-09-23 13:13:06-07:00,SnarkySteff,2017-09-23 13:13:06-07:00,Saturday,6224,3123,13,911681038916702209,@AirbnbHelp Thank you!,911684870417477632,0.0
2017-09-23 13:06:53-07:00,HeidiJABrS,2017-09-23 13:06:53-07:00,Saturday,13,26,13,911682322218586112,@AirbnbHelp Yeah right. I've heard that before. I'm sick of the nonsense from airbnb,911683306764283904,0.0
2017-09-23 13:06:44-07:00,_kellestewart,2017-09-23 13:06:44-07:00,Saturday,143,134,13,,RT @AirbnbHelp: We have expanded & extended the disaster program for #HurricaneHarvey. Hosts open their homes for $0 to evacuees. https://t…,911683269539844096,0.0
2017-09-23 12:58:19-07:00,Taylorje34,2017-09-23 12:58:19-07:00,Saturday,1,12,12,,@AirbnbHelp host cancelled on me and I have to pay way more to find a new place. An extra $65 to supplement that means squat in NYC. HELP,911681151927934976,0.0
2017-09-23 12:51:29-07:00,SnarkySteff,2017-09-23 12:51:29-07:00,Saturday,6224,3123,12,,"@AirbnbHelp Is it possible to cancel a strict reservation and change my destination, in light of the level 4 volcano warning being issued?",911679431508242432,0.0
2017-09-23 12:50:49-07:00,SnarkySteff,2017-09-23 12:50:49-07:00,Saturday,6224,3123,12,,"@AirbnbHelp Hey there! I have reservations in Bali in 2 weeks and this ""whoa, the volcano's gonna blow"" stuff has me rethinking my visit.",911679264226918400,7.05
2017-09-23 12:48:37-07:00,samms_shauna,2017-09-23 12:48:37-07:00,Saturday,5,63,12,,@AirbnbHelp I haven’t received my payout yet.,911678709651865602,1.65
2017-09-23 12:35:55-07:00,RapidOwl,2017-09-23 12:35:55-07:00,Saturday,321,253,12,911675448463122432,@AirbnbHelp Will do!,911675516134084609,0.0
2017-09-23 12:33:28-07:00,RapidOwl,2017-09-23 12:33:28-07:00,Saturday,321,253,12,911655162602803200,@AirbnbHelp No worries! It would just remove that extra step of navigating to the trip before hitting review.,911674899198087169,2.18333333333
2017-09-23 11:44:53-07:00,btosch,2017-09-23 11:44:53-07:00,Saturday,103,328,11,911661751632105472,@AirbnbHelp The price in search results which is subject to filters is a per night price not including fees which v… https://t.co/CobPD7Difl,911662670830383104,7.81666666667
2017-09-23 11:12:57-07:00,RapidOwl,2017-09-23 11:12:57-07:00,Saturday,321,253,11,,"@AirbnbHelp Hey guys, is there any chance you could make the “Leave a Review” button in the message list actually be a button?",911654637555585024,2.1
2017-09-23 11:01:27-07:00,AlePachecoM,2017-09-23 11:01:27-07:00,Saturday,128,136,11,,"@AirbnbHelp Hello, I really need to contact Airbnb due to a checkout issue. Please let me know what number or email you have for this.Thanx",911651740423999488,3.7
2017-09-23 10:41:29-07:00,abi_raditya,2017-09-23 10:41:29-07:00,Saturday,143,80,10,,@AirbnbHelp i have payoneer account&i have payoneer plastic master card.do i need need new card to recive payout ? or i can use my old card?,911646718004944896,12.1166666667
2017-09-23 10:40:49-07:00,iheartsnowgirl,2017-09-23 10:40:49-07:00,Saturday,35,128,10,,@AirbnbHelp @Airbnb how do I contact and speak to someone?! My host isn't responding to my emails and I arrive in a week! Please Help me!,911646548420784128,1.26666666667
2017-09-23 10:38:40-07:00,jaydumaswala,2017-09-23 10:38:40-07:00,Saturday,7,15,10,911645854821265408,@AirbnbHelp be unsafe/not habitable now. We are unclear of how to deal with cancellation because the owner has strict cancellation policy,911646006994862080,0.0
2017-09-23 10:38:04-07:00,jaydumaswala,2017-09-23 10:38:04-07:00,Saturday,7,15,10,,@AirbnbHelp we were planning to visit Mexico City in November. We booked an apartment in La Zona Rosa. I think the building we rented may,911645854821265408,4.46666666667
2017-09-23 10:25:14-07:00,Samantha797,2017-09-23 10:25:14-07:00,Saturday,1450,177,10,911561533410377728,"@AirbnbHelp That's what I do now, folks arrive while cleaning crew is still there. Guests this wknd went to nap b4… https://t.co/6CHaVeRR64",911642626167918592,7.55
2017-09-23 10:12:43-07:00,DanielK38086046,2017-09-23 10:12:43-07:00,Saturday,0,0,10,,"@AirbnbHelp I tried booking three places but it says ""it is not possible to book this property. contact support"" for every one. help?",911639478690648064,1.21666666667
2017-09-23 09:43:25-07:00,wypipo_h8,2017-09-23 09:43:25-07:00,Saturday,7,49,9,911631537765965825,@AirbnbHelp Thank you for your fast help. I have been on the phone with you since Thursday. I am a loyal host but w… https://t.co/vWLllEtvMV,911632104533790720,5.31666666667
2017-09-23 09:43:13-07:00,kb_theysay,2017-09-23 09:43:13-07:00,Saturday,1,27,9,,@AirbnbHelp My account is abhishr@evive.cc. Quoted price was 15k(now)+9k(next month) INR but payment portal demanded 24k all at once. Help,911632054831390720,6.8
2017-09-23 09:42:23-07:00,wypipo_h8,2017-09-23 09:42:23-07:00,Saturday,7,49,9,,"RT @AirbnbHelp: @wypipo_h8 Hi there, our team is actively looking into your case & will contact you via email asap. Thank you.",911631844759658496,0.0
2017-09-23 09:38:29-07:00,_wypipo,2017-09-23 09:38:29-07:00,Saturday,8,48,9,911630246398562304,@AirbnbHelp Also. The attached email shows the first person that hung up in my face https://t.co/5iTH1SQ5ne,911630863426740225,1.78333333333
2017-09-23 09:37:56-07:00,wypipo_h8,2017-09-23 09:37:56-07:00,Saturday,7,49,9,,So you send me a email telling why you hung up in my face!?! This is just disrespectful @AirbnbHelp @Airbnb… https://t.co/GwO0iVShJX,911630723047723008,6.33333333333
2017-09-23 09:36:04-07:00,AnkesWildWorld,2017-09-23 09:36:04-07:00,Saturday,349,121,9,,"@AirbnbHelp 🙄 I can't call, but I sure as fuck am mad in Paris 😡 can someone DM me /:?",911630253755437056,1.43333333333
2017-09-23 09:31:28-07:00,wypipo_h8,2017-09-23 09:31:28-07:00,Saturday,7,49,9,911627596802207744,@AirbnbHelp @_wypipo @BuzzFeed I hope someone reaches out soon. I was told nothing could be done until Monday. I ma… https://t.co/h6UgpfiDM7,911629097939247104,9.7
2017-09-23 09:30:38-07:00,_wypipo,2017-09-23 09:30:38-07:00,Saturday,8,48,9,911628107664302080,@AirbnbHelp I hope that the whomever you sent the case to reaches out to us within the next hour. This is truly ridiculous,911628887414546432,5.4
2017-09-23 09:25:20-07:00,_wypipo,2017-09-23 09:25:20-07:00,Saturday,8,48,9,911626687267442688,@AirbnbHelp I think you are missing the big pic that your employees keep hanging up on us when we call. That is tot… https://t.co/tn3b56I1sJ,911627553575649280,2.2
2017-09-23 09:24:47-07:00,wypipo_h8,2017-09-23 09:24:47-07:00,Saturday,7,49,9,911626178842198016,@AirbnbHelp Oh not to mention that a supervisor and two regular employees have hung up on me 3 times,911627416312754176,0.0
2017-09-23 09:24:07-07:00,wypipo_h8,2017-09-23 09:24:07-07:00,Saturday,7,49,9,911626178842198016,@AirbnbHelp Im so over your company. Between being called a NIGGER in my own home to having a guest claim I was dea… https://t.co/dI7csR8N1n,911627247974363141,0.0
2017-09-23 09:19:22-07:00,_wypipo,2017-09-23 09:19:22-07:00,Saturday,8,48,9,,RT @wypipo_h8: @Airbnb @AirbnbHelp we hang up on host now?!? This woman completely lied and I almost lost my job because of it. #defamemyna…,911626052568584193,0.0
2017-09-23 09:17:05-07:00,wypipo_h8,2017-09-23 09:17:05-07:00,Saturday,7,49,9,,@Airbnb @AirbnbHelp we hang up on host now?!? This woman completely lied and I almost lost my job because of it.… https://t.co/UjQun6dZUS,911625476547919872,8.41666666667
2017-09-23 09:12:05-07:00,wypipo_h8,2017-09-23 09:12:05-07:00,Saturday,7,49,9,,@Airbnb @AirbnbHelp you allowed a guest to completely Defame my character. And you keep hanging up on me. I'm a… https://t.co/cz7yvt5T3t,911624219070365696,7.78333333333
2017-09-23 09:11:45-07:00,joeybear85,2017-09-23 09:11:45-07:00,Saturday,3145,2087,9,,RT @alishainthebiz: Who do I know has a @AirbnbHelp hookup? Got a serious fraud case on my hands and need my $500 refunded ASAP,911624136371376128,0.0
2017-09-23 09:10:55-07:00,migsil,2017-09-23 09:10:55-07:00,Saturday,353,500,9,911602244470132736,"@AirbnbHelp Thanks, one of them went through now after several attempts. Temporary glitch, I’m sure. Just weird tha… https://t.co/L2LEWNNpda",911623925175635968,4.98333333333
2017-09-23 08:33:31-07:00,oleaballet,2017-09-23 08:33:31-07:00,Saturday,143,90,8,,"RT @pedestre: Quienes ofrezcan sus hogares para albergar víctimas u ofrecer rentas solidarias, pueden registrarlos en @AirbnbHelp https://t…",911614512960286720,0.0
2017-09-23 08:18:59-07:00,FutureSportsLaw,2017-09-23 08:18:59-07:00,Saturday,87,242,8,,"@Airbnb gave me 6 hours to update my photo or my reservation would be cancelled. Wasn't up at 5:30am, so it got cancelled. WTF @AirbnbHelp",911610855774576640,5.11666666667
2017-09-23 08:14:46-07:00,richardmarceluk,2017-09-23 08:14:46-07:00,Saturday,825,144,8,911568398974414849,@AirbnbHelp Thank you for your reply though :),911609794120863745,10.8166666667
2017-09-23 08:14:14-07:00,richardmarceluk,2017-09-23 08:14:14-07:00,Saturday,825,144,8,911568398974414849,"@AirbnbHelp Hi, I spoke to someone on the phone and the problem was resolved. We both agreed your credit procedure… https://t.co/sfMu5cGj4i",911609661140475904,0.0
2017-09-23 08:07:43-07:00,AndreaSchoening,2017-09-23 08:07:43-07:00,Saturday,369,582,8,,1 month into instant book and what we feared happened. Guests broke rule #1 and had party and neighbor called police at 3am @AirbnbHelp,911608018961276928,13.45
2017-09-23 07:49:09-07:00,elcielohostal,2017-09-23 07:49:09-07:00,Saturday,4,12,7,,@Airbnb @airbnb_mx @AirbnbHelp the guy who took the case doesn't speak Spanish and proofs are in spanish. I wrote him and he became so angry,911603346158448640,24.6166666667
2017-09-23 07:45:54-07:00,elcielohostal,2017-09-23 07:45:54-07:00,Saturday,4,12,7,,"@Airbnb @AirbnbHelp @airbnb_mx I'm a 5 star host and you take in France a resolution without ask me how was, I'lll turn count down.",911602531272343554,1.16666666667
2017-09-23 07:45:28-07:00,bigtitti3s420,2017-09-23 07:45:28-07:00,Saturday,35,32,7,,@AirbnbHelp DM,911602419980689408,22.9833333333
2017-09-23 07:35:55-07:00,gillygums,2017-09-23 07:35:55-07:00,Saturday,163,617,7,911582310457278464,@AirbnbHelp No thanks have been asked to do that before makes no diff. Clearly no thought for paying guests at all… https://t.co/kYjf3id6Jq,911600015310819329,24.4333333333
2017-09-23 07:24:48-07:00,lamYogaLiz,2017-09-23 07:24:48-07:00,Saturday,1369,1338,7,,"RT @AirbnbHelp: @prachi_pj Hello, we are sorry to hear about your experience. Can you please DM us your reservation code and the email on y…",911597219232440320,0.0