ecosystem-touchpoints.md

description
Overview

Ecosystem Touchpoints

Below you can find common channels and means of contacts used by Node Operators to enable tailored communications across the diverse types of stakeholders.

{% hint style="info" %} Stakeholders highly individual and therefore preferences for communication channels can differ. These individual channel preferences need to be identified in advance. {% endhint %}

🖥️ Website

• Service offering
• Contact details
• Target Group: #known-stakeholders, #mixed-stakeholders

@ Email

• Available for any means of contact
• Target Group: #known-stakeholders, #mixed-stakeholders

🔔 Telegram (Public)

• Focus on community engagement, incident updates, and information sharing
• Public accessibility to provide contact channels for anonymous stakeholders
• Target Group: #known-stakeholders, #mixed-stakeholders

🔔 Telegram (Private)

• Direct communication with relevant stakeholders
• Target Group: #known-stakeholders

💬 Discord/Slack

• Direct communication channels with relevant stakeholders
• Focus on dialogue, community management, status updates, detailed updates in case of incidents and mitigations
• Target Group: #known-stakeholders, #mixed-stakeholders

🗯️ X (Twitter)

• Focus on marketing, high-level publication of updates, information in case of incidents, and mitigations
• Target Group: #known-stakeholders, #mixed-stakeholders