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General information to be collected as part of an extensive post-mortem analysis |
The details below are general guidelines for documentation of an incident. The decisions around distribution and communication of the specific details need to be taken on a case-by-case analysis.
General information structure:
Date:
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Date of incident.
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Time:
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Time of incident.
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Duration:
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Duration of incident.
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Event Summary:
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Brief event description, timeline, and resolution.
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Initial Detection:
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How and when was the incident first detected?
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Affected Services:
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List the services that were impacted.
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Stakeholder Notification:
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Who was notified and when?
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Preliminary Analysis:
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Initial findings on what caused the incident.
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Detailed Analysis:
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In-depth investigation into the root cause.
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Direct Impact:
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Describe the immediate impact of the incident.
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Indirect/Secondary Impact:
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Outline any additional impacts (e.g., reputation damage, financial loss).
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Cost of Incident:
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Include direct and indirect costs.
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Compensation and Remediation:
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Detail any compensation provided to affected parties.
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Chronological Events:
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List key events and their times throughout the incident.
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Immediate Actions Taken:
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Describe the actions taken to resolve the incident.
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Long-Term Measures:
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Outline any long-term measures to prevent recurrence.
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Key Takeaways:
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Summarize the main lessons learned from the incident.
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Improvements Suggested:
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Recommend improvements to prevent future incidents.
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Short-term Actions:
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List immediate steps to be taken.
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Long-term Actions:
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Outline strategic changes or upgrades needed.
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Additional Documentations
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· Full Incident Report · Details of Affected Services or Validators · Links to relevant logs, charts, etc. |
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