| Use Case | Description | User Benefit | Examples/Case Studies | SaaS Startups in this space | Lyzr SDK |
|---|---|---|---|---|---|
| Self-Service Conversational Analytics | This platform provides employees access to unified data and tools for conducting advanced analyses using English-based natural language queries powered by OpenAI GPT4 Code Interpreter. “Show me the sales performance for the last 12 months.” | This will allow any business user to run advanced analysis without needing a data analyst team or knowledge of complex analysis terms like regression, time series, etc. | A US based analytics organization replaced PowerBI dashboard with Lyzr’s DataAnalyzr SDK to provide NLQ based analytics to its business users. | DataGPT.com | Lyzr DataAnalyzr |
| Data Science Copilot | Run advanced one-shot data science analysis powered by GPT4 Code Interpreter on your data to make projections, correlation, clustering, and regression analyses. “What is the impact of marketing spend on sales for the last 2 quarters?” | Data analysts and data-intuitive business leaders can run advanced projections and data science analysis using natural language queries. | Data Science consulting companies are fast replacing junior data scientists with GPT4 powered assistants. | Athenic.com | Lyzr DataAnalyzr |
| Use Case | Description | User Benefit | Examples/Case Studies | SaaS Startups in this space | Lyzr SDK |
|---|---|---|---|---|---|
| Customer Call Analytics | Advance from ‘keyword’ based analysis to ‘intent’ based analysis with LLM-powered (GPT4, Claude, Llama2) analytics on call data. | Uncover deep insights that can identify customer grievances, product ideas, and repeat problems and improve customer satisfaction and support efficiency. | A NE Bank observed a 25% increase in customer support score and a 20% decrease in repeat problem tickets after integrating AI into their call systems. | ||
| Customer Call Classification | Utilize LLMs like OpenAI GPT4 to intelligently classify and route customer calls, ensuring direct connection to the relevant department based on the customer's query. | Increases operational efficiency and customer satisfaction by reducing wait times and eliminating the need to navigate complex hard-coded IVR menus. | A EU based marketing agency saw customer’s IVR navigation time reduce from 2 minutes to 10 seconds. | ||
| Customer Intent Discovery | Implement a GPT4-powered intent discovery agent to analyze call content for customer intent, utilizing sentiment analysis and micro-emotion detection to understand underlying motivations. | Enhances customer service by proactively addressing concerns, potentially reducing churn, and improving key business metrics through a better understanding of customer needs and emotions. | A chatbot identifies a customer's frustration in their tone and choice of words during a call, prompting immediate escalation to a specialized care team for personalized assistance. | ||
| Self-Service Customer Support Agent | Conversational support agent powered by LLMs like OpenAI GPT4 to understand customer support queries and respond with relevant resolution. | Businesses can reduce the load on human agents with intelligent implementation of Generative AI-powered smart support bots. | An APAC-based fintech reduced the load on human support agents by 80% with GPT4 powered support bot. | Lyzr ChatBot | |
| Advanced Chat Analytics | Analyze how customers interact with your chatbot, including real-time assessment of customer sentiment, issue resolution, and customer satisfaction. | Businesses can now execute advanced analysis on their customer chat history with large context window LLMs like OpenAI GPT4 and Anthropic Claude. | An e-commerce company uncovered 55 new product ideas and problem scenarios which were not identified with earlier NLP models. | ||
| Performance of Customer Service Agents | GPT4-powered assistant monitors live calls, analyzing agent-customer interactions to provide real-time best-practice responses and suggestions for enhanced customer engagement. | Human support agents receive instant, context-specific guidance, ensuring standardized, high-quality customer experiences and potentially increasing upsell and cross-sell opportunities. | During a call, an agent hesitates on a product feature; the AI bot instantly suggests an accurate explanation, leading to a successful cross-sell of an additional service. | ||
| Smart Social Listening | A GPT4 Vision powered assitant to automatically detect and address customer inquiries on social media, streamlining response times and engagement accuracy. | Enhances customer satisfaction and engagement by providing relevant responses and resolution through social media channels. | A neo-fashion brand uses a powered assistant to instantly recognize and reply to customer queries about products on Instagram. | ||
| Customer Surveys | Compose real-time personalized surveys as per user personas and run NQ based analysis using LLMs like GPT4 or Claude. | Personalized survey questionnaires results in better conversion by maximizing the survey participation and quality of results. | A US based HR assessment company leverages GPT4 for hyper personalized questions and recommendations. | ||
| Customer Reviews | LLMs are the most powerful form of machine learning algorithm for text. Now run GPT4 powered language analysis on customer reviews. | Maximize information extraction from surveys with techniques like summarization, hybrid RAG search, etc. | A US based user reviews startup moved from ML models to LLMs and experienced 50% better results in identifying new clusters. | ||
| AI Voice Agents | With Whisper, ElevenLabs, AssemblyAI, the voice recognition, transcribing, translation and text to speech technologies are now production grade. | Add voice capabilities to conversational chatbots with minimal effort. Voicebots improve customer experience and caters to a wider audience. | A US based healthcare provider is adding voicebots to its customer support chatbot to accept initial claim requests. | Lyzr VoiceBot | |
| Sentiment Analysis | Sentiment Analysis evaluates customer reactions to product recommendations, gauging their purchase sentiment and preferences. | Provides valuable insights into customer preferences, enhancing product recommendation accuracy and boosting sales conversion rates. | An e-commerce platform in Berlin analyzes customer feedback on recommended products, refining its recommendation engine to align more closely with customer tastes and trends. |
| Use Case | Description | User Benefit | Examples/Case Studies | SaaS Startups in this space | Lyzr SDK |
|---|---|---|---|---|---|
| Synthetic Data Generation | Generate synthetic data up to 100 times the size of original dataset to feed into fine-tuning of LLMs. | Generation of more synthetic data for fine-tuning vastly improves the performance of LLMs. | There are paper leaks and evidences that suggests GPT4’s superior performance is partly due to the massive amount of AI generated a.k.a synthetic data for training. | ||
| Data Annotation | Data annotation involves labeling and categorizing data for AI training, enhancing model accuracy by providing context and relevance to raw data. | Users experience improved AI performance and accuracy, leading to more effective and reliable outcomes in AI-driven applications. | In a healthcare app, patient images are annotated to train an AI model for diagnosing diseases, resulting in quicker, more accurate medical assessments. | ||
| Data Analytics Copilot | Power business leaders and business analysts with a Natural Language Query (NLQ) powered data analytics platform. “Show me the sales performance for the last 12 months.” |
This will allow any business user to run advanced analysis without needing a data analyst team or knowledge of complex analysis terms like regression, time series, etc. | A US based analytics organization replaced PowerBI dashboard with Lyzr’s DataAnalyzr SDK to provide NLQ based analytics to its business users. | ||
| Data Science Copilot | Run advanced one-shot data science analysis powered by GPT4 Code Interpreter on your data to make projections, correlation, clustering, and regression analyses. “What is the impact of marketing spend on sales for the last 2 quarters?” |
Data analysts and data-intuitive business leaders can run advanced projections and data science analysis using natural language queries. | Data Science consulting companies are fast replacing junior data scientists with GPT4 powered assistants. | ||
| Data Visualization | Data visualization transforms complex data sets into graphical representations, simplifying analysis and highlighting key trends and patterns. | Enhances comprehension of large data volumes, aiding in more informed, rapid decision-making and effective communication of insights. | Code Interpreter also called as ChatGPT Advanced Data Analysis uses Matplotlib for quick and powerful visualizations of analysis results. | ||
| Knowledge Base | Create a unified knowledge base integrating various platforms like Gmail, Slack, Teams, data warehouses, databases, and storage solutions like S3 and Blob. | Enhances efficiency and decision-making by providing quick, centralized access to diverse organizational information across multiple platforms. | A NJ based real-estate firm compiles all communications, project data, and files into one searchable system, streamlining project management and information retrieval processes. | Klu.so | Lyzr KnowledgeBase |
| Multimodel Data Search | Enable searching across diverse data types, including text, structured database content, images, and videos, using natural language queries for comprehensive results. Powered by multimodal RAG architecure. | Streamlines information retrieval from various media, making data access more intuitive and efficient, particularly in complex datasets. | A California-based marketing agency implements Multimodal Data Search to quickly retrieve campaign analytics, client communications, and creative assets through simple, conversational queries, significantly optimizing their workflow. | ||
| Semantic Search | Semantic Search enables finding text, documents, and articles by understanding their meaning and context, going beyond mere keyword matching. | Enhances search accuracy and relevance, saving time and improving user experience by delivering more pertinent search results. | A Boston-based law firm uses Semantic Search to efficiently locate case precedents and legal documents, accurately pinpointing relevant information beyond simple keyword queries. | Cohere Semantic Search API | |
| Anomoly Detection | Anomaly Detection employs Large Language Models (LLMs) to identify unusual patterns in text data, enhancing real-time anomaly detection accuracy. | Enables quicker, more precise identification of irregularities in data, crucial for timely decision-making and problem-solving. | A cybersecurity firm in Seattle uses LLM-based Anomaly Detection to spot unusual network traffic patterns, swiftly identifying and mitigating potential security threats. |
| Use Case | Description | User Benefit | Examples/Case Studies | SaaS Startups in this space | Lyzr SDK |
|---|---|---|---|---|---|
| Psychometric Analysis | Perform in-depth analysis of employees' psychometric profiles to understand their emotional and psychological attributes and enhance the organization's emotional intelligence. | Improves team dynamics, enhances workplace harmony, and fosters a supportive environment by understanding diverse employee temperaments and needs. | A Nashville-based consulting firm assesses its employees' psychometric profiles, leading to tailored training programs that bolster team cohesion and productivity. | ||
| HRMS Support Bot | A GPT4-powered conversational chatbot trained on HR policies and compliances, offering real-time assistance and answers to employee queries based on training documents. | Enhances employee experience by providing instant, accurate responses to HR-related inquiries, reducing wait times and administrative workload. | A New York-based financial services company implements an HRMS Support Bot, significantly reducing HR query resolution time and improving employee satisfaction. | ||
| Candidate Screening | Implement AI and chatbots in recruitment to analyze candidate data, identify qualified applicants, and evaluate their assessment results effectively. | Streamlines the hiring process, ensures unbiased evaluation, and quickly identifies the most suitable candidates, enhancing recruitment efficiency. | A tech startup in Seattle uses AI-driven candidate screening to process resumes and assessments, swiftly shortlisting top talents for developer roles. | ||
| Personalized Surveys | Utilize a GPT-powered agent to create customized surveys tailored to each employee, ensuring relevance and maximizing Employee Satisfaction (ESAT) survey effectiveness. | Yields higher response rates and more accurate feedback by providing personalized survey experiences that resonate with individual employees. | A tech firm in San Francisco employs a personalized survey system, leading to increased participation and more insightful feedback in their ESAT surveys. | ||
| Performance Analysis | Leverage GPT-4 and Claude LLM models with extended context windows to conduct comprehensive performance analyses of large teams simultaneously. | Streamlines the evaluation process, providing detailed and efficient performance insights for large groups, enhancing managerial efficiency and decision-making. | An international retail chain utilizes these advanced LLMs to evaluate the performance of multiple store teams at once, ensuring timely and thorough appraisals. |
| Use Case | Description | User Benefit | Examples/Case Studies | SaaS Startups in this space | Lyzr SDK |
|---|---|---|---|---|---|
| Copy Writing | Create captivating and persuasive text for advertising, websites, and marketing materials, tailored to engage and attract the target audience. | Enhances brand messaging, increases audience engagement, and drives marketing effectiveness with professionally crafted, resonant content. | A digital marketing agency in London uses AI-driven copywriting to produce creative and impactful content for a major client's online campaign. | Jasper.ai, Copy.ai, Writesonic | |
| SEO Optimization | Optimize website and blog content to boost its visibility and ranking on search engines, ensuring it aligns with relevant keywords and trends. | Increases web traffic, enhances online presence, and attracts more potential customers by improving search engine rankings. | A Florida-based travel agency revamps its website content for SEO, resulting in higher search rankings and a significant uptick in online bookings. | ||
| Keyword Analysis | Analyze and assess keywords to fine-tune content, boosting its relevance and visibility in search engine results for better online performance. | Enhances content strategy effectiveness, driving increased web traffic and improving search engine rankings through targeted keyword optimization. | A digital marketing agency in London employs keyword analysis to refine their clients' website content, significantly improving their search engine rankings and visibility. | ||
| Personalized Marketing | Personalized Marketing customizes marketing communications and offers to individual customers, aligning with their specific preferences and behaviors. | Increases customer engagement and loyalty by delivering relevant, personalized content, enhancing customer experience and conversion rates. | A London-based e-commerce retailer uses customer data to send personalized product recommendations and offers, resulting in higher click-through rates and sales. | ||
| Creative Generation | AI is employed to autonomously generate original and creative marketing content, including images and advertising layouts, tailored to specific campaigns. | Saves time and resources in content creation, sparking innovative marketing strategies with AI-driven, unique visuals and designs. | A Miami-based advertising agency uses AI to produce diverse ad layouts for a new product launch, achieving a fresh and engaging campaign quickly. | AdCreative.ai | |
| Social Media Content Creation | Craft targeted and captivating content tailored for various social media platforms, utilizing specific formats and engagement strategies. | Increases audience engagement and brand visibility, ensuring content resonates with the intended demographic and platform trends. | A Miami-based fashion brand leverages this approach to create vibrant, trend-driven posts, boosting their online presence and customer engagement on Instagram and TikTok. | Highperformr.ai | |
| Short Video Creation | Intelligent software that distills long-form videos into concise, impactful short videos tailored for marketing on digital platforms. | Boosts audience engagement with brief yet compelling content, making it ideal for social media and online marketing strategies. | A digital marketing agency in London uses this tool to transform lengthy YouTube tutorials into engaging short clips for Instagram and TikTok campaigns. | ||
| Automated Youtube Video Transcription | Automatically transcribe YouTube video content to text, enhancing accessibility for viewers and boosting search engine optimization (SEO). | Increases video reach and engagement by making content accessible to a wider audience, including those with hearing impairments, and enhances online discoverability. | A travel vlogger auto-transcribes their YouTube videos, making them accessible to a global audience and improving their search rankings on travel-related queries. | ||
| Automated FAQs | AI automates the creation and updating of FAQs, ensuring the information provided to customers is always accurate and current. | Reduces manual effort in maintaining FAQs, offers immediate, reliable answers to customer inquiries, enhancing overall customer satisfaction. | A Denver-based e-commerce platform employs AI to automatically update its FAQs, providing customers with instant, relevant answers to common queries. | ||
| Email Personalization | Tailor email content to individual recipients, leveraging data-driven insights to personalize messages for increased relevance and impact. | Boosts email engagement and conversion rates by delivering more relevant, personalized content that resonates with each recipient. | A Denver-based e-commerce company uses email personalization to send targeted offers to customers, resulting in a significant uptick in sales and customer loyalty. | ||
| Customer Segmentation | Customer Segmentation involves dividing customers into distinct groups based on their unique characteristics and behaviors for more focused marketing. | Enables tailored marketing strategies, enhances customer engagement and satisfaction, and improves the effectiveness of marketing campaigns. | A London-based e-commerce platform uses customer segmentation to deliver personalized product recommendations, significantly boosting sales and customer loyalty. |