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@natchu - hoping you can provide insight on how you got this functional.
Currently, I'm doing the following and receiving no errors, just an empty byte response from AutoTask and the attachment never shows up on the ticket.
suds_client is a connection to my v1.6 endpoint for my zone autotask_connection is my atws autotask connection
attachment_object = self.suds_client.factory.create('Attachment') attachment_object.Data = open('/tmp/testfile.txt', 'rb').read() attachment_object.Info.ParentID = 28512 # ticket to update attachment_object.Info.ParentType = 4 # ticket type attachment_object.Info.Type = "FILE_ATTACHMENT" attachment_object.Info.Title = "Ticket Test" attachment_object.Info.FullPath = "/tmp/testfile.txt" attachment_object.Info.Publish = 2 # internal users attachment_object.Info.ContentType = "text/plain" autotask.CreateAttachment(attachment_object)
Using a SOAP Logging Plugin with atws connection - this is the XML that is generated and sent to AT:
<?xml version="1.0" encoding="UTF-8"?> <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns0="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://autotask.net/ATWS/v1_6/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> <SOAP-ENV:Header> <AutotaskIntegrations xmlns="http://autotask.net/ATWS/v1_6/"> <IntegrationCode>SCRUBBED-INTEGRATION-CODE</IntegrationCode> </AutotaskIntegrations> </SOAP-ENV:Header> <ns0:Body> <ns1:CreateAttachment> <ns1:attachment> <ns1:Data>b'TEST\\n'</ns1:Data> <ns1:Info> <ns1:id /> <ns1:ParentID>28512</ns1:ParentID> <ns1:ParentType>4</ns1:ParentType> <ns1:Type>FILE_ATTACHMENT</ns1:Type> <ns1:Title>Ticket Test</ns1:Title> <ns1:FullPath>/tmp/testfile.txt</ns1:FullPath> <ns1:Publish>2</ns1:Publish> </ns1:Info> </ns1:attachment> </ns1:CreateAttachment> </ns0:Body> </SOAP-ENV:Envelope>
I receive this response back b''
b''
Originally posted by @natchu in #65 (comment)
The text was updated successfully, but these errors were encountered:
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@natchu - hoping you can provide insight on how you got this functional.
Currently, I'm doing the following and receiving no errors, just an empty byte response from AutoTask and the attachment never shows up on the ticket.
suds_client is a connection to my v1.6 endpoint for my zone
autotask_connection is my atws autotask connection
Using a SOAP Logging Plugin with atws connection - this is the XML that is generated and sent to AT:
I receive this response back
b''
Originally posted by @natchu in #65 (comment)
The text was updated successfully, but these errors were encountered: