Monsoon currently not accessible (starting Sunday afternoon?) #210
Replies: 2 comments
-
|
Just an update to let you know that the problem still exists and is being actively investigated by our network supplier. Apologies for the ongoing disruption to service and will update you with news as soon as we have some. |
Beta Was this translation helpful? Give feedback.
-
|
Following a lot of investigation, calls with our external network provider and our firewall provider, we have isolated the cause of loss of communications to and from Monsoon down to an issue between the external router firmware (that was upgraded at the weekend, and not expected to cause any issues), and our specific firewall configuration (which has not changed recently). Changes have been applied to the routers, and service is now back to usual. During this process, there was a temporary loss of resilience that also prevented MASS access from JASMIN from working. So users there will also have lost some connectivity this afternoon. We expect that further remedial work on the routers and Met Office firewall will need to take place next week, but we will announce any expected service impacts as far in advance as possible. Once again, apologies for the long duration of this outage and disruption caused. |
Beta Was this translation helpful? Give feedback.
-
Access to Monsoon is not currently possible from outside the Met Office as you may not be able to login to the Lander machine.
Met Office Network Services Team have investigated, and after some testing we think the issue lies outside the Met Office network, possibly with our Janet connection, and is affecting some additional systems as well as Monsoon. We are in contact with the external supplier, and we will update you all once we hear more. Apologies for the extended duration of this outage.
Beta Was this translation helpful? Give feedback.
All reactions