ASE shows blank white screen and no error message when trying to log into Azure Subscription

[beroder]

Storage Explorer Version: 1.4.1
Platform/OS Version: Windows 10
Architecture: ia32
Regression From: No

Steps to Reproduce:

• Whenever cx is trying to log in to Azure Storage Explorer
o Manage accounts > Add an account > Add an Azure Account > Sign in > enter his credentials
 There are 2 windows displayed
• One saying “Waiting for authentication…” ( screenshot 1)
• Another one showing just a white blank screen ( screenshot 2)
 And he is not able to log in, it just stays in this state.

o Never worked for them to log in to ASE with an Azure Account
o Only works if they use account name & key

Expected Experience:

Log in successfully or provide a helpful error message.

Actual Experience:

Blank white login screen and no error message.

[ghost]

Having the same issue with Mac

Storage Explorer Version: 1.4.2
Platform/OS Version: macOS High Sierra - 10.13.6
Architecture: x64

Other note:

With developer tools open with the sign in popup, I noticed a 401 error code when calling my organization login portal https://sso.company.com/adfs/ls/wia?client-request-id=.....

And if we go further and open the request link in a browser, it loads the page
https://login.microsoftonline.com/login.srf?client-request-id=...
and then we have another error with the request :
urn:ietf:wg:oauth:2.0:oob?code=.....
with a Cancelled error

[fralik]

The same issue on Linux

Storage Explorer Version: 1.5.0
Architecture: x64
Build number: 20181026.3
Commit: a9422b7d
Support Id: a37ec1cb-aebd-e28c-9e8a-097332a7ff6e

Other notes
The blank script appears after redirect to organization's authentication page. Seems like the redirect never comes through.

[MRayermannMSFT]

Hello to anyone watching this issue! In 1.7.0 we're introducing the ability to optionally sign-in via device code flow, or as you may be more familiar with, copying a code from Storage Explorer into a page in your browser, and then signing in via your browser.

We're currently previewing that feature in our insiders channel. If y'all are intereseted in trying it early, simply go to Help -> Opt-in To Insider Builds.

Then, go to Help -> Check for updates, wait for 1.7.0 to appear, and install it. Then once you install it, you can enable device code flow by going to Experimental -> Use Device Code Flow Sign In.

And then let us know if things work out for y'all! This issue of blank sign in dialog is one we've been fighting for the longest time, and we're hoping this method of sign-in will unblock y'all. 😄

[amclin]

I can replicate this on OSX. I have no trouble logging in to Azure Storage tools on VSCode.

If it helps, I can confirm my organization uses 2-factor authentication (with MS Authenticator on our devices) for our signin portal.

Using the just-posted "device code flow sign-in" experimental feature does work.

[EggsBenedict]

FYI, this issue is still present in V1.11.0. On a OS X the "Use device code flow sign-in" is under "Microsoft Azure Storage Explorer > Settings".

[MRayermannMSFT]

Are any of you still having problems? Please upgrade to the latest Storage Explorer and let us know if your issue still occurs. Additionally, if you're having sign in issues, we encourage you to try enabling MSAL. To do so, go to settings -> application -> sign in-> enable Microsoft Authentication Library (MSAL), then restart and try signing in.

[MRayermannMSFT]

Closing due to lack of response. Please open a new issue if you're still having problems. Thanks.

[mikeyrcamp]

@MRayermannMSFT

I hit this exact same issue on MacOS Catalina today. The MSAL option and "Use device code flow sign-in" both function great. Thanks!

Version Info:
Version: 1.12.0
AzCopy Version: 10.3.3

Platform: macOS
Architecture: x64
Build Number: 20200116.10