[.NET SDK] Bot won't work on self-host IIS: There was an error sending this message to your bot: HTTP status code Unauthorized

[MichaelBartlettGitHub]

Bot Info

• SDK Platform: .NET (C#)
• SDK Version: 3.14.1.1
• Active Channels: Web only
• Deployment Environment: Brinkster.com - IIS - ASP.NET 4.6
• AppID and Password are correct
• Has an approved SSL cert (https://www.ccxpexamsimulator.com/bot/api/messages)
• Embed code: https://webchat.botframework.com/embed/BrinksterBot?s=_V55Nlrk.cwA.vJQ.l8CbKmOuntnXGDlwCH31TISJ89iOLXtnrrYbRzHacXQ (Don't worry - I will regenerate when this is all solved so not worried about ppl seeing the secret)

Issue Description

Bot works fine locally (via Emulator) and on Azure. Put it on my web hosting platform and cannot get it to work.

Reproduction Steps

1. Log into Azure (set to EST as is my host)
2. Find my bot
3. Click "Test in Web Chat"
4. Go to Channels after it doesn't work and retrieve error
   The error is: "There was an error sending this message to your bot: HTTP status code Unauthorized"

Expected Behavior

It should respond with an adaptive card

Actual Results

the bot says: couldn't send retry

[MichaelBartlettGitHub]

Here is the embed code: https://webchat.botframework.com/embed/BrinksterBot?s=c72_V55Nlrk.cwA.vJQ.l8CbKmOuntnXGDlwCH31TISJ89iOLXtnrrYbRzHacXQ

[MichaelBartlettGitHub]

I have the bot inside the emulator on my local machine using ngrok and it is working ok although the adaptive cards are not displaying

[MichaelBartlettGitHub]

I have been working on this all morning and I now have it working. The server time needed to be adjusted and that seemed to fix the issue. It would be great if it was possible as part of the open source project to return an error explaining this.

[EricDahlvang]

Hey @MichaelBartlettGitHub

Would you mind explaining how you changed the server time? Meaning, "time was x, and i changed it to y"? Or, did you change the timezone? What change exactly did you make in order to get passed this?

[MichaelBartlettGitHub]

Hi Eric, I read on another forum that someone did this, so I sent it over to my host and asked them to troubleshoot and then the ticket was closed and marked as resolved (Brinkster.com). At the same time I also recreated a brand new resource group in EST because the previous one was in CST. So either could have fixed it. I can fwd you the original thread that I sent to them if you would like?

…

-Mike

________________________________ From: Eric Dahlvang <notifications@github.com> Sent: 30 March 2018 18:09 To: Microsoft/BotBuilder Cc: MichaelBartlettGitHub; Mention Subject: Re: [Microsoft/BotBuilder] [.NET SDK] Bot won't work on self-host IIS: There was an error sending this message to your bot: HTTP status code Unauthorized (#4389) Hey @MichaelBartlettGitHub<https://github.com/MichaelBartlettGitHub> Would you mind explaining how you changed the server time? Meaning, "time was x, and i changed it to y"? Or, did you change the timezone? What change exactly did you make in order to get passed this? — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub<#4389 (comment)>, or mute the thread<https://github.com/notifications/unsubscribe-auth/AjeMwoNWpEBzwDsqjzTKra5HAaKksczWks5tjnTngaJpZM4TBDTh>.

[EricDahlvang]

Yes, please forward me all the information you can about this. I'm working with a couple other Bot Framework users hosting on-prem that are having a similar issue. My email address is on my profile: https://github.com/EricDahlvang

Thank you so much!

[MichaelBartlettGitHub]

Hi Eric, Here is the thread I had Brinkster use: #2266 To get it working, here is what I ended up doing: 1) Deleted everything on Azure 2) Set up new resource in eastern standard time (As that is where my host is located and not where I am). 3) generated the bot info on Azure 4) Uploaded my code into a director brinkster enabled for me. 5) The site in general has an https via comodo 6) Made sure the endpoint was set and also obviously make sure appid and pwd are correct 7) Made sure brinkster's servers were accurate as possible with their clocks (not sure how they do this - there must be some central place the big companies check against?) I did notice that one I changed the endpoint the applications settings were 'no longer found' which was irritating as if u lose your id and pwd u need to regenerate a bot from scratch. Maybe changing the endpoint back to the original azure will help but I haven't tried. I have an extra bit of free space on my brinkster server in a second account so if u need help with anything I am happy to upload your code for you there if necessary. Here is my bot running - it's a mess - just happy I got it working with an adaptive card. https://webchat.botframework.com/embed/BrinksterBot2?s=zKQrz8iS4gE.cwA.XL0.tDLlqCreWA6xx1Rxz7NO82v6mHbMQf1-FlNK9hUsWTM

…

-Mike 417.365.3034 email or call any time.

________________________________ From: Eric Dahlvang <notifications@github.com> Sent: 30 March 2018 20:55 To: Microsoft/BotBuilder Cc: MichaelBartlettGitHub; Mention Subject: Re: [Microsoft/BotBuilder] [.NET SDK] Bot won't work on self-host IIS: There was an error sending this message to your bot: HTTP status code Unauthorized (#4389) Yes, please forward me all the information you can about this. I'm working with a couple other Bot Framework users hosting on-prem that are having a similar issue. My email address is on my profile: https://github.com/EricDahlvang [https://avatars1.githubusercontent.com/u/11055362?s=400&v=4]<https://github.com/EricDahlvang> EricDahlvang (Eric Dahlvang) · GitHub<https://github.com/EricDahlvang> github.com GitHub is where people build software. More than 27 million people use GitHub to discover, fork, and contribute to over 80 million projects. Thank you so much! — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub<#4389 (comment)>, or mute the thread<https://github.com/notifications/unsubscribe-auth/AjeMwi4OEM0TvhE-CiiatabeUwpp_kRBks5tjpvLgaJpZM4TBDTh>.

[MichaelBartlettGitHub]

Oh there was one other step I took: I installed ngrok locally and used that to test the bot on brinkster - doubt it made much difference but I did it incase their was a bug with 'web chat' but not with the emulator.

…

-Mike

________________________________ From: Michael Bartlett <michael_g_bartlett@hotmail.co.uk> Sent: 30 March 2018 21:09 To: Microsoft/BotBuilder Subject: Re: [Microsoft/BotBuilder] [.NET SDK] Bot won't work on self-host IIS: There was an error sending this message to your bot: HTTP status code Unauthorized (#4389) Hi Eric, Here is the thread I had Brinkster use: #2266 To get it working, here is what I ended up doing: 1) Deleted everything on Azure 2) Set up new resource in eastern standard time (As that is where my host is located and not where I am). 3) generated the bot info on Azure 4) Uploaded my code into a director brinkster enabled for me. 5) The site in general has an https via comodo 6) Made sure the endpoint was set and also obviously make sure appid and pwd are correct 7) Made sure brinkster's servers were accurate as possible with their clocks (not sure how they do this - there must be some central place the big companies check against?) I did notice that one I changed the endpoint the applications settings were 'no longer found' which was irritating as if u lose your id and pwd u need to regenerate a bot from scratch. Maybe changing the endpoint back to the original azure will help but I haven't tried. I have an extra bit of free space on my brinkster server in a second account so if u need help with anything I am happy to upload your code for you there if necessary. Here is my bot running - it's a mess - just happy I got it working with an adaptive card. https://webchat.botframework.com/embed/BrinksterBot2?s=zKQrz8iS4gE.cwA.XL0.tDLlqCreWA6xx1Rxz7NO82v6mHbMQf1-FlNK9hUsWTM

-Mike 417.365.3034 email or call any time.

________________________________ From: Eric Dahlvang <notifications@github.com> Sent: 30 March 2018 20:55 To: Microsoft/BotBuilder Cc: MichaelBartlettGitHub; Mention Subject: Re: [Microsoft/BotBuilder] [.NET SDK] Bot won't work on self-host IIS: There was an error sending this message to your bot: HTTP status code Unauthorized (#4389) Yes, please forward me all the information you can about this. I'm working with a couple other Bot Framework users hosting on-prem that are having a similar issue. My email address is on my profile: https://github.com/EricDahlvang [https://avatars1.githubusercontent.com/u/11055362?s=400&v=4]<https://github.com/EricDahlvang> EricDahlvang (Eric Dahlvang) · GitHub<https://github.com/EricDahlvang> github.com GitHub is where people build software. More than 27 million people use GitHub to discover, fork, and contribute to over 80 million projects. Thank you so much! — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub<#4389 (comment)>, or mute the thread<https://github.com/notifications/unsubscribe-auth/AjeMwi4OEM0TvhE-CiiatabeUwpp_kRBks5tjpvLgaJpZM4TBDTh>.

[EricDahlvang]

Thank you for sharing how you've resolved the issue.

fyi:
I looked at https://webchat.botframework.com/embed/BrinksterBot2?s=zKQrz8iS4gE.cwA.XL0.tDLlqCreWA6xx1Rxz7NO82v6mHbMQf1-FlNK9hUsWTM and noticed that your welcome message isn't accepting input the first time it is displayed. This can be remedied by following the process described here: microsoft/BotFramework-WebChat#536 (there is no option for showing an interactive adaptive card, or dialog, while using the iframed version of webchat)

[MichaelBartlettGitHub]

Thanks, Eric. The issue I am actually noticing is that on Webchat I get the ConversationUpdate fired 2 times in a row which is why the adaptive card up twice.

…

-Mike

________________________________ From: Eric Dahlvang <notifications@github.com> Sent: 30 March 2018 23:08 To: Microsoft/BotBuilder Cc: MichaelBartlettGitHub; Mention Subject: Re: [Microsoft/BotBuilder] [.NET SDK] Bot won't work on self-host IIS: There was an error sending this message to your bot: HTTP status code Unauthorized (#4389) Thank you for sharing how you've resolved the issue. fyi: I looked at https://webchat.botframework.com/embed/BrinksterBot2?s=zKQrz8iS4gE.cwA.XL0.tDLlqCreWA6xx1Rxz7NO82v6mHbMQf1-FlNK9hUsWTM and noticed that your welcome message isn't accepting input the first time it is displayed. This can be remedied by following the process described here: microsoft/BotFramework-WebChat#536<microsoft/BotFramework-WebChat#536> (there is no option for showing an interactive adaptive card, or dialog, while using the iframed version of webchat) — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub<#4389 (comment)>, or mute the thread<https://github.com/notifications/unsubscribe-auth/AjeMwmgqaAtAhETMBpwhRGZTdZ2rPCGLks5tjrrtgaJpZM4TBDTh>.