inbox-redirect-rule-not-working.md

title	description	author	ms.author	manager	audience	ms.topic	localization_priority	ms.custom	ms.reviewer	appliesto	search.appverid	ms.date
Inbox rule to redirect messages not working	Describes a scenario in which messages are delivered to the user and to a forwarding address but not to the redirecting address that's specified in an inbox rule.	cloud-writer	meerak	dcscontentpm	ITPro	troubleshooting	Normal	sap:Mail Flow Exchange Online CSSTroubleshoot	v-six	Exchange Online Exchange Server 2013 Enterprise Exchange Server 2013 Standard Edition	MET150	01/24/2024

Inbox rule to redirect messages doesn't work if forwarding is set up on a mailbox

Original KB number:   3069075

Symptoms

Consider the following scenario:

• You use the Set-Mailbox cmdlet together with the DeliverToMailboxAndForward $True parameter to specify that email messages that are sent to a particular user are delivered both to that user's mailbox and to another address.

  For example, you run the following command so that messages that are addressed to Sally are delivered to Sally's mailbox and are also forwarded to Manuel's mailbox.

  Set-Mailbox sally@contoso.com -ForwardingSmtpAddress manuel@contoso.com -DeliverToMailboxAndForward $True

• The user creates an inbox rule in Microsoft Outlook to redirect messages that they receive. For example, Sally creates a rule in Outlook to redirect messages to another address.

In this scenario, when a message is sent to the first user, the message is delivered to that user and to the forwarding address. However, the message is not delivered to the redirecting address.

Cause

This is expected behavior. Forwarding on a mailbox overrides an inbox redirection rule. To enable the redirection rule, remove forwarding on the mailbox.

More information

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