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title description ms.date ms.reviewer ms.service ms.custom
Error (Failed to get address for method) when you run the Azure Active Directory Sync tool configuration wizard
Describes an error message that you receive when you run the Azure Active Directory Sync tool configuration wizard. Provides a resolution.
07/06/2020
aconkle
entra-id
sap:Microsoft Entra Connect Sync

Error when you run the Azure Active Directory Sync tool configuration wizard: Failed to get address for method: CreateIdentityHandle2

Original product version:   Cloud Services (Web roles/Worker roles), Microsoft Entra ID, Microsoft Intune, Azure Backup, Office 365 Identity Management
Original KB number:   3037953

Symptoms

When you run the Microsoft Azure Active Directory Sync tool configuration wizard, you receive the following error message:

Failed to get address for method: CreateIdentityHandle2 from library C:\Program Files\Common Files\Microsoft Shared\Microsoft Online Services\msoidcli.dll. GetLastError code: 127

Cause

This problem occurs if you're running an earlier version of the Microsoft Online Services Sign-in Assistant.

Resolution

To resolve this issue, follow these steps:

  1. Uninstall any versions of the Microsoft Online Services Sign-in Assistant that are currently installed on the directory synchronization computer.
  2. Install the latest version of the Microsoft Online Services Sign-In Assistant from Microsoft Online Services Sign-In Assistant for IT Professionals RTW.

[!INCLUDE Azure Help Support]