welcome-customer-service.yml

### YamlMime:Landing

title: Microsoft Dynamics 365 Customer Service troubleshooting # < 60 chars
summary: Welcome to Microsoft Dynamics 365 Customer Service troubleshooting. These articles explain how to determine, diagnose, and fix issues that you might encounter when you use Microsoft Dynamics 365 Customer Service. In the navigation pane on the left, browse through the article list or use the search box to find issues and solutions.
metadata:
  title: Microsoft Dynamics 365 Customer Service troubleshooting
  description: Landing page for Microsoft Dynamics 365 Customer Service troubleshooting articles. # Required; article description that is displayed in search results. < 160 chars.
  ms.service: dynamics-365-customerservice #Required; service per approved list. service slug assigned to your service by ACOM.
  ms.topic: landing-page # Required
  author: #Required; your GitHub user alias, with correct capitalization.
  ms.author: #Required; microsoft alias of author; optional team alias.
  ms.date: 11/17/2023

# linkListType: architecture | concept | deploy | download | get-started | how-to-guide | learn | overview | quickstart | reference | tutorial | video | whats-new

landingContent:

  # Card
  - title: Email
    linkLists:
      - linkListType: how-to-guide
        links:
          - text: Incoming email isn't converted to a case
            url: email/incoming-email-not-converted-case.md
          - text: Troubleshoot configuration issues with automatic record creation and update rules
            url: email/common-email-error-messages.md

  # Card
  - title: Insights
    linkLists:
      - linkListType: how-to-guide
        links:
          - text: Troubleshoot issues using Solution Health Hub
            url: customer-service-insights/troubleshoot-cs-oc-solution-health.md

  # Card
  - title: Service Level Agreements (SLAs)
    linkLists:
      - linkListType: how-to-guide
        links:
          - text: Can't delete SLAs or SLA Items in upgrade or manual deletion
            url: import-export-or-upgrade/sla-deletion-error-messages.md
          - text: Can't delete managed solution consisting of SLA-enabled entity
            url: service-level-agreements/unable-delete-sla-enabled-entity-managed-solution.md
          - text: Error when updating a case
            url: service-level-agreements/errors-updating-case.md
          - text: SLA timer doesn't pause when state is changed to OnHold on a holiday
            url: service-level-agreements/sla-timer-pause-state-changed.md
          - text: SLA KPI instance shows status as Canceled
            url: service-level-agreements/sla-kpi-instance-shows-canceled.md
          - text: Warning message on SLA KPI instances
            url: service-level-agreements/warning-slakpiinstances.md

  # Card
  - title: Omnichannel for Customer Service
    linkLists:
      - linkListType: how-to-guide
        links:
          - text: Authentication error in agent dashboard
            url: omnichannel-for-customer-service/agent-dashboard-error-omnichannel-provision.md
          - text: Agent dashboard loading or authorization issues
            url: omnichannel-for-customer-service/agent-dashboard-auth-error.md
          - text: Conversation stuck in wrap-up state
            url: omnichannel-for-customer-service/conversation-stuck-wrap-up-state.md
          - text: Communication panel loading issues
            url: omnichannel-for-customer-service/communication-panel-load-issue.md
          - text: Error creating a chat widget or social channel
            url: omnichannel-for-customer-service/error-create-chat-widget-social-channel.md
          - text: PVA conversations active after chat ends
            url: omnichannel-for-customer-service/pva-conversations-active-dashboard.md

  # Card
  - title: Documentation and Training
    linkLists:
      - linkListType: reference
        links:
          - text: Customer Service documentation
            url: /dynamics365/customer-service/landing-page
          - text: Customer Service training
            url: /training/dynamics365/customer-service
          - text: Customer Service Community
            url: https://community.dynamics.com/forums/thread/?partialUrl=customerservice