title | description | author | ms.author | ms.reviewer | ms.date | ms.custom |
---|---|---|---|---|---|---|
Error with AttributeMap when upgrading |
Provides a resolution to resolve the AttributeMap errors in Dynamics 365 Field Service. |
jshotts |
jasonshotts |
mhart |
10/19/2023 |
sap:Administration |
This article helps resolve the "AttributeMap" error messages when upgrading Microsoft Dynamics 365 Field Service.
An AttributeMap, with ID: GUID, between attribute customerid and msdyn_serviceaccount of entity incident and msdyn_workorder, has an unmanaged base instance and therefore cannot be updated by a managed solution.
You can follow these steps to resolve this issue. The attribute map will be automatically re-created by upgrading to a newer version. Review the attribute map and delete it in your environment.
- Go to Settings > Customization > Customize the System.
- Go to Entities > Work Orders > N:1 Relationships.
- Double-click the msdyn_account_msdyn_workorder_ServiceAccount row.
- Select Mappings.
- Select the Service Account mapping and delete it.
- Run upgrade again.
An AttributeMap, with ID: GUID, between attribute customerid and msdyn_billingaccount of entity incident and msdyn_workorder, has an unmanaged base instance and therefore cannot be updated by a managed solution.
You can follow these steps to resolve this issue. The attribute map will be automatically recreated by upgrading to a newer version. Review the attribute map and delete it in your environment.
- Go to Settings > Customization > Customize the System.
- Go to Entities > Work Orders > N:1 Relationships.
- Double-click the msdyn_account_msdyn_workorder_BillingAccount row.
- Select Mappings.
- Select the Billing Account mapping and delete it.
- Run upgrade again.