| title | description | author | ms.author | ms.reviewer | ms.date | ms.custom |
|---|---|---|---|---|---|---|
Can't find a user when setting up frontline workers |
Resolves an issue where you can't find a user when trying to assign security roles in a new Field Service environment. |
jasonxian-msft |
jasonxian |
v-wendysmith |
01/23/2024 |
sap:Administration |
This article helps resolve an issue where you can't find a user when setting up frontline workers in the Microsoft Dynamics 365 Field Service web app.
When you try to assign security roles to a user when setting up frontline workers in a new Field Service environment, you can't find the user in the Users lookup field.
:::image type="content" source="media/cannot-find-user-set-up-frontline-workers/users-field.png" alt-text="Screenshot of adding frontline workers in Dynamics 365 Field Service." lightbox="media/cannot-find-user-set-up-frontline-workers/users-field.png":::
Note
You need administrator permissions in Dynamics 365 Field Service to perform the steps.
To solve this issue, follow these steps:
- Ask the user to sign in to the environment. Continue to the next step whether the user succeeds or not.
- Reload the page and search for the user again.
- If the user still doesn't appear in the list, go to the Microsoft 365 admin center and make sure the user is set up and active.