welcome-field-service.yml

### YamlMime:Landing

title: Microsoft Dynamics 365 Field Service troubleshooting
summary: Welcome to Microsoft Dynamics 365 Field Service troubleshooting. These articles explain how to determine, diagnose, and fix issues that you might encounter when you use Field Service, Universal Resource Scheduling, or the Resource Scheduling Optimization add-in. In the navigation pane on the left, browse through the article list or use the search box to find issues and solutions.
metadata:
  title: Microsoft Dynamics 365 Field Service troubleshooting
  description: Landing page for Microsoft Dynamics 365 Field Service troubleshooting articles.
  ms.topic: landing-page
  ms.service: dynamics-365-field-service
  author: m-hartmann
  ms.author: mhart
  ms.date: 01/23/2024

# linkListType: architecture | concept | deploy | download | get-started | how-to-guide | learn | overview | quickstart | reference | tutorial | video | whats-new

landingContent:
  # Card
  - title: Administration
    linkLists:
      - linkListType: how-to-guide
        links:
          - text: Can't find a user when setting up frontline workers
            url: administration/cannot-find-user-set-up-frontline-workers.md
          - text: Can't identify the user in an error message
            url: administration/cant-identify-user.md
          - text: Date Window Start/End fields don't exist
            url: administration/date-window-fields-missing.md
          - text: Error with AttributeMap when upgrading
            url: administration/attibutemap-error-upgrade.md
          - text: Entity record texts have duplicated numbers
            url: administration/entity-names-duplicated-numbers.md
          - text: '"The user has not been assigned any roles" error'
            url: administration/user-has-no-roles.md
  
  # Card
  - title: Customization
    linkLists:
      - linkListType: how-to-guide
        links:
          - text: Can't delete record because of a restrict-delete relationships
            url: customization/restrict-delete-relationships.md
          - text: Forms show an error about being read-only
            url: customization/forms-record-read-only-error.md

  # Card
  - title: Connected Field Service
    linkLists:
      - linkListType: how-to-guide
        links:
          - text: Can't change Time Series Insights instance
            url: iot/change-time-series-insights-instance.md
          - text: IoT Edge modules data is aggregated in charts
            url: iot/edge-module-data-aggregated.md
          - text: No records after pulling IoT device data
            url: iot/no-device-history-properties.md
          - text: Troubleshoot issues with IoT capabilities
            url: iot/troubleshoot-iot-issues-logic-app.md

  # Card
  - title: Mobile app
    linkLists:
      - linkListType: how-to-guide
        links:
          - text: Booking timestamp is created with an incorrect time
            url: mobile-app/booking-timestamp-incorrect-time.md
          - text: Camera pictures are blurry or not focused
            url: mobile-app/camera-picture-not-focused.md
          - text: Duplicated inspection responses
            url: mobile-app/duplicate-inspection-responses.md
          - text: Incorrect or missing data in offline mode
            url: mobile-app/incorrect-missing-data-offline-mode.md
          - text: Troubleshoot issues with publishing a mobile offline profile
            url: mobile-app/publish-mobile-offline-profile.md
          - text: '"Validations have been restarted in the background" error'
            url: mobile-app/validation-restarted-background.md

  # Card
  - title: Resource Scheduling Optimization Add-in for Field Service
    linkLists:
      - linkListType: how-to-guide
        links:
          - text: Optimization request fails to modify some bookings
            url: rso/system-failed-modify-bookings-error.md
          - text: Requirements not scheduled
            url: rso/requirement-not-scheduled-in-rso.md
          - text: Troubleshoot issues with bookings
            url: rso/troubleshoot-bookings-in-rso.md
          - text: '"User lacks privileges" error'
            url: rso/user-lacks-privileges-error.md

  # Card
  - title: Scheduling
    linkLists:
      - linkListType: how-to-guide
        links:
          - text: Issue with cascading crew changes when assigning a booking
            url: scheduling/cascade-crew-changes-booking.md

  # Card
  - title: Integrations
    linkLists:
      - linkListType: how-to-guide
        links:
          - text: Create permissions error occurs in Microsoft Outlook or Teams
            url: integrations/create-permissions-error.md
          - text: Viva Connections dashboard doesn't have the correct tiles
            url: integrations/viva-incorrect-tiles.md

  # Card
  - title: Documentation and training
    linkLists:
      - linkListType: reference
        links:
          - text: Field Service documentation
            url: /dynamics365/field-service/
          - text: Field Service training
            url: /training/dynamics365/

  # Card
  - title: Support Resources
    linkLists:
      - linkListType: reference
        links:
          - text: Field Service community
            url: https://community.dynamics.com/forums/thread/?groupid=74407f3d-21f7-403c-a59d-456e2a7dd7f9
          - text: Share your ideas
            url: https://experience.dynamics.com/ideas/categories/?forum=bee3d862-df65-e811-a95d-000d3a1be7ad&forumName=Dynamics%20365%20for%20Field%20Service