| title | description | ms.date | ms.reviewer | author | ms.author |
|---|---|---|---|---|---|
Can't enable Microsoft Teams dialer for Dynamics 365 Sales |
Provides a resolution for an issue where you can't enable Microsoft Teams dialer for Dynamics 365 Sales. |
08/22/2023 |
asaftzuk, ilanak |
t-ronioded |
ronihemed |
This article provides a resolution for an issue where an administrator can't enable Microsoft Teams dialer for Microsoft Dynamics 365 Sales.
As an administrator, you can't turn on the Teams calls option on the Microsoft Teams calls settings page in the Sales Hub app.
:::image type="content" source="media/cannot-enable-dialer/teams-admin-settings.png" alt-text="Screenshot that shows the Microsoft Teams calls settings page.":::
The issue occurs because the administrator doesn't have the necessary license.
To solve this issue, follow the steps in Set up Teams Phone in your organization.