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title description ms.date ms.reviewer author ms.author
Teams dialer basic troubleshooting steps in Dynamics 365 Sales
Introduces basic troubleshooting steps for Microsoft Teams dialer in Microsoft Dynamics 365 Sales.
08/22/2023
asaftzuk, ilanak
t-ronioded
ronihemed

Basic troubleshooting steps for Microsoft Teams dialer

This article introduces the basic troubleshooting steps to clear the browser cache and perform a hard refresh for Microsoft Teams dialer in Microsoft Dynamics 365 Sales.

Step 1 - Clear browsing data

In Google Chrome:

  1. Copy and paste chrome://settings/clearBrowserData to your browser, and press Enter.
  2. Select Cached images and files.
  3. Select Clear data.

:::image type="content" source="media/dialer-basic-troubleshooting/chrome-delete-cache.png" alt-text="Screenshot that shows how to clear browsing data for Google Chrome.":::

In Microsoft Edge:

  1. Copy and paste edge://settings/clearBrowserData to your browser, and press Enter.
  2. Select Cached images and files.
  3. Select Clear now.

:::image type="content" source="media/dialer-basic-troubleshooting/edge-delete-cache.png" alt-text="Screenshot that shows how to clear browsing data for Microsoft Edge.":::

Step 2 - Hard refresh

  • For Google Chrome, Firefox, or Microsoft Edge for Windows:

    Press Ctrl+F5. If this doesn't work, try Shift+F5 or Ctrl+Shift+R.

  • For Google Chrome or Firefox for Mac:

    Press Shift+Command+R.

[!INCLUDE Third-party information disclaimer]