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Troubleshooting your Cloud NGFW by Palo Alto Networks
This article provides information about getting support and troubleshooting a Cloud NGFW (Next-Generation Firewall) by Palo Alto Networks.
conceptual
07/10/2023

Troubleshooting Cloud Next-Generation Firewall by Palo Alto Networks - an Azure Native ISV Service

You can get support for your Palo Alto deployment through a New Support request. The procedure for creating the request is here. In addition, you can find troubleshooting for problems you might experience in creating and using a Palo Alto deployment.

Getting support

  1. To contact support about a Cloud NGFW by Palo Alto Networks resource, select your Cloud NGFW by Palo Alto Networks resource in the Resource menu.

  2. Select the New Support request in Resource menu on the left.

  3. Select Raise a support ticket and fill out the details.

Troubleshooting

Marketplace purchase errors

[!INCLUDE marketplace-purchase-errors]

Unable to create a PCloud NGFW by Palo Alto Networks as not a subscription owner

Only users who have Owner access can set up a Palo Alto resource on the Azure subscription. Ensure you have the appropriate Owner access before starting to create a Palo Alto resource.

Next steps