| title | description | author | ms.topic | ms.date | ms.author |
|---|---|---|---|---|---|
Troubleshoot the Remote Desktop client for iOS and iPadOS - Azure Virtual Desktop |
Troubleshoot issues you may experience with the Remote Desktop client for iOS and iPadOS when connecting to Azure Virtual Desktop. |
dknappettmsft |
troubleshooting |
11/01/2022 |
daknappe |
This article describes issues you may experience with the Remote Desktop client for iOS and iPadOS when connecting to Azure Virtual Desktop and how to fix them.
In this section you'll find troubleshooting guidance for general issues with the Remote Desktop client.
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In this section you'll find troubleshooting guidance for authentication and identity issues with the Remote Desktop client.
If you're having issues signing in due to a cached token that has expired, do the following:
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Open the Settings app for iOS or iPadOS.
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From the list of apps, select RD Client.
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Under AVD Security Tokens, toggle Delete on App Launch to On.
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Try to subscribe to a workspace again. For more information, see Connect to Azure Virtual Desktop with the Remote Desktop client for iOS and iPadOS.
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Toggle Delete on App Launch to Off once you can connect again.
If your issue isn't listed here, see Troubleshooting overview, feedback, and support for Azure Virtual Desktop for information about how to open an Azure support case for Azure Virtual Desktop.